Angry customer

Hi community, I hope that many of you will support me:
Issue: It seems to be a habit of NOKIA that they introduce a feature in a software and cancel it through the next upgrade. I am talking about the support of multi calendars in OVI 2.x! This capability got lost/canceled in version 3.x.
I always was a strong NOKIA supporter but this time I really get upset about this.
I and many of my friends have adjusted our calendars on N8 and outlook by using multiple calendars for business and private issues, the sync option in OVI allowed us to chose ALSO on the mobile the calendar to be synced. This is not longer possible.
Why the hell is Nokia doing this?
It is not the first time that they do this. I do not want to open a historical blame list of features what they once installed and then having it cancelled later.
I only hope to find enough support here to move NOKIA to bring this feature back again.
For the case that I am wrong and OVI 3.x can do this, I am expressing my apologies for this angry letter. However, but I had to say this, as this screws up my internal organization again.
Sometimes I think Nokia does love the Kids and Gamers more than serious users.

you guys know nothing, blackberry needs to go under already.

Similar Messages

House Move Disaster - from a very angry customer

I am currently experiencing a disastrous home move scenario.
My original BT order was due to go live on 10-Aug-2010.
Suspiciously, the telephone number I was given was for a 01202 88****** which is the area I had just moved from. The new area should always begin with 01202 6*****.
When the order was activated - it was for my old address! I called on the 10th, 11th, 12th and each time I spoke to the foreign call centre I asked specifically to verify the address for the phone number. Each time they told me it was my new address until on the 13th August, for some reason they admitted it was for my old address.
The call centre agents were scripted and their responses were not truthful. Each day they told me 'the fault with the line' will be fixed within 24 hours. it was not, because the fault was that BT had activated a phone number at an incorrect address.
The Open Reach Engineer called me on the 13th and within about 30 seconds - he clarified that there was no line fault but that the telephone number was active at my old address.
Why couldn't the call centre staff verify the address of my telephone line - when I specifically questioned it each time I spoke to them?
After another call to BT on the 13th to make an official complaint - they told me that the complaint was logged and that I would receive a call from a manager within 24 hours. 7 days later I have not been contacted. (even afteranother call to BT, chasing this)
I was left with no choice but to effectively start again and place a new order for a BT line for my new address. This was due to go live yesterday, 18th August. I have been given a 01202 6***** telephone number and the order is now complete....however...it still is not working.
When I try to dial out, I have a dialling tone but before I have finished dialling the number I get a "The number you have dialled has not been recognised" message.Even when trying to route the call through BT with 1280 first. When calling my BT telephone number from my mobile it just rings and rings but the actual BT phone at my new address does not ring.
The last week and a half has shown me that the BT support structure (for me) has been inefficient, poor quality and incompetent.
An engineer is coming tomorrow to check the line when I hope the fault can at last be resolved.
I will be seeking compensation from BT for this.

The comments our your website are obviously a blatant lie!
"Move with less stress. Moving your BT services is quick and easy. Find out how to move with less stress."
It would also appear I am not the only dissatisfied customer.
http://community.bt.com/t5/Phones/House-Move-Disaster-from-a-very-angry-customer/td-p/39557
In light of BTs further incompetence, I have today cancelled my direct debit to BT. If this matter does not get resolved today, I will no longer be a BT customer and will not be liable for any charges for any "service" after the 20th of July 2010.
I have still not had my old phone number allocated back - in fact I am now on a completely different number to what was initially allocated. 01282 77****. Another **** up?
To make matters even worse, I have today received a bill on a different account number for "services" up to October. LC******. My last bill paid on account number GB******* stats I have paid until 17th October.
This also shows that my phone plan has been changed from Unlimited Anytime to Weekend - I assume this will incur call charges that I will not be liable for.
I can only assume that the initial person I spoke to on or around the 10th of July set me up as a new customer, not a customer moving house. I will let you do your own investigation why this happened and who the member of staff was, after all, "calls are recorded for staff training"!
If this matter is not resolved by 5pm today, 23rd August, you can cancel all contracts I hold with BT and I will also be seeking a refund on my payment on account GB*******. The bill received today on account LC***** will not be being paid.
I will of course pay for any calls made outside of the Unlimited Anytime plan - these I am liable for.
I require this matter to be passed to a member of staff at management level, and as said above, this must be resolved by 5pm today. 6 weeks is too long and I am no longer prepared to put up with this level of service. I will be switching suppliers at 5pm today, as 2 family members have already easily switched from BT to TT, without one little bit of fuss.
I can be contacted via email or my mobile. 07803 143***.
Regards,
Matthew Harrison

Nokia E7-00. Angry customer's request.

Hi all, First of all I want to tell - I'm real fan of Nokia products (more than 10 years of experience - from 8210 to 5800 models), but last 3 years the only one thing that I've receiving for my money - QUALITY PROBLEMS.
Some hours earlier I came back from Mega Mall (Russia, Moscow, Belaya Dacha, Official Nokia store) where I had tried to receive any additional information from salesmen - no result. One of salesmen told me: "Right now you have the unique chance to make an exclusive deal - you should buy the Nokia e7-00!". When I asked him the questions (listed below) he told me - "I even have no idea who can provide to you this kind of information about E7-00. Buy or not, but don't ask me about this sh..t. If you will not buy this phone, tomorrow someone else will come and buy it". Very nice ... I think that if Nokia Corp. has this kind of salesmen - I can't be the Nokia customer more - I hate unskilled sales.
The main goal of my letter is to show to you what exactly customer needs (of course, I talking about myself). The second - to show to you how the loyal customer becomes angry. You no need to spend a lot of money for marketing or advertisement purposes - just read and understand.
Before my finally decision (right now I'm choosing between Nokia E7-00 and Samsung Galaxy S2) I want to get some clarifications from the 'first hands'. Kindly asking you to answer asap (I've already pre-ordered both devices).
1. Does Nokia E7-00 works with MS Office 2007 formats (operating with docx, xlsx, pptx types)?
2. Is there any analogue of the Layar Extended Reality (for Android platform) for Nokia E7-00 exists?
3. How long and what is the (approximated) number of the programs that were planned to develop for Nokia E7-00 for the next years? (I've read about Nokia and Microsoft plans and I'm not happy about it. I do not want to buy "expensive brand-new device without any future").
4. "Usb on the go" - can I plug any external storage devices (not usb-flashstick, e.g. WD Passport, SSD-type external drives, etc.)
5. Wi-Fi issue - can I use any additional functions e.g. sharing multimedia files to any devices in local Wi-Fi network without Internet, sending photos to printer via Wi-Fi, etc.
6. Is there any analogue of Remote desktop (see please http://www.appbrain.com/app/remote-desktop/pl.androiddev.mobiletab )?
7. How can I get more information about pre-installed browser? About its' functions (I'm not happy to use pre-installed browser at my 5800 XM and installed Opera).
8. How can I get more information about pre-installed e-mail client? Is it still "cutting" 'Sender' and 'Subject' fields till showing it? I have terrible experience with my old Nokia 5800 XM - for understanding about 'sender' I had to open each message. I wishing to developers long life and using only that type of e-mail clients or similar all lifelong. I'll prefer similar with iPhone or Samsung Galaxy.
9. What about autofocus function of the cameras? From time to time I need to make a photo of document and send it. If autofocus is not available - just wondering - why you are making HD-camera and do not provide - 'old' and more habitually function? But I'm still happy that Nokia Corp.do not providing B&W HD-camera solution))).
10. Can E7-00 phone download all e-mail attachments without long and boring procedure (for example - in my Nokia 5800 XM I should to receive e-mail, load list of attachments, after that choose and load each file separately (one-by-one). My "best wishes" to the Nokia's developers again.
11. Is Skype is already pre-installed? If so, what about video-conference calls supporting? Could I change view between frontal and main cameras?
12. How many buttons I should press or actions to make for changing keyboard language (from English to Russian for example)?
13. What extension of video-files and multimedia content E7-00 is ready to playback? What it's maximal size? Could I install any additional codecs? If so - what it's names?
14. How long time the voice-recorder can works? As I remember (my own experience) - at my last E-series Nokia phone was an restriction - no more than 1 minute (even I have enough free disk space).
15. Does E7 has a virtual qwerty-keyboard ? (I'm not happy about "traditional solution" of your company - from released phone model to released phone model you are making keyboard design with two Russian letters at the one button) - please take a look at the traditional Russian qwerty keyboards - we are not from China or Japan - we haven't so much letters. If E7 have the virtual qwerty - is it works on vertical mode or not? FYI - some of your latest firmware for Nokia 5800 XM made 'unintelligent' changes with this issue.
16. Does E7 supports Microsoft Silverlight? If not - do you planning this issue to do?
17. Does E7 have an FM-transmitter (for transmitting music to car audio system)? I read that it was planned. But now - no one can answer me.
18. Why Nokia Corp does not provides proper and full information about own products (even to dealers)? For example - I spent a lof of time to find information that for E7 you still using same ARM11 (ARMv6) as it was used for my old 5800 XM.
I believe this short letter will help you to create a great products again and again and your products will satisfy lot of customers (of course including myself).
Waiting for your answer. Best regards.

UPDATE:
After phone conversation with Nokia Care Center (8 800 700 22 22) I've got the answers:
1. File types docx, xlsx, pptx are supported by pre-installed commercial software QuickOffice (it’s already included to the price).
2. There is no information about analogues of Layar reality.
3. Official comment: Symbian is alive))) But there is no analytics or even suggestions about growing OVI store or software for Symbian.
4. USB-ON-THE-GO is only for USB flash. External drives that uses more than 200 mAh are not supports. (Remark for the future – I should control my imagination)) )
5. UPnP is not supported (sad but true)
6. No Remote Desktop, but there is an additional service - similar to dropbox.com.
7. Pre-installed (native) browser is the same one – no additional functions or features. (looks like step back)
8. E-mail client is still cuts “Sender” and “Subject” fields – my best wishes to developers.
9. No Autofocus – great job, guys. Focus length from 50 cm up to infinity. Bravo!
10. Information about possibility of downloading all attachements by one click is still in progress. I really surprised – Nokia Care hotline operator spent more than 2 hours to find the information about company's own product.
11. There is no preinstalled Skype, but if you still want to install it – forget about video calls.
12. Press Shift+Sim for changing language. Good news (I’m seriously).
13. For avi files playback user should install the codecs. There is restriction of file size only cause device using FAT32.
14. Maximal voice-record length is 1 hour
15. Horizontal QWERTY keeps its position after rotating.
16. Microsoft Silverlight temporary is not supported.
17. There is no built-in FM-transmitter. Do you still want to create iPhone-killer? I don't think so.
18. Nokia E7 has the same processor architecture ARM11 (ARMv6) as it was used for old Nokia 5800 XM.
No comments.

The new version of firefox, which installed WITHOUT my approval, FORCED an update to Adobe Flash. This new Flash plugin crashes over and over and over - to the point that I cannot use firefox anymore. This is one very angry customer. Argh.

firefox installed update without approval. big NO NO.
firefox forced update of adobe flash. I hate this crap.
firefox + new flash = totally unstable.
crash after crash after crash - cannot use.
customer angry.
very angry.
argh.

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To Apple: Voice from an angry customer

Hi all,
I want to ask any policy there from Apple to their authorized retailers. The situation of selling iPad 2 is getting lost control right here in Hong Kong, even for those few Apple authorized premium retailers.
As understood from local media, there are only very few numbers of iPad 2 delivered to each retailers' stores everyday. Due to limited supply of iPad 2 in the town, Hong Kong Apple retailers are using different ways and tricky "technique" to increase the price of iPad2.
- Broadway Hong Kong (http://www.broadway.com.hk/)
Besides the original iPad2 machine, it is required to purchase additional HKD1000 - 2000 non-apple branded iPad accessories. Those accessories includes cases and screen protector. When asking for reasons behind, answers are always "Those packages are reserved by customers from China, but can be spared to you, just you need to buy with all other accessories, otherwise, no machine for you". Those additional "required" items are different store by store and time to time. Price are different by model and store, and sales person. In general, for 64GB 3G version, additional HKD1500 - 2000 spend is required.
- Fortress Hong Kong (http://www.fortress.com.hk )
Additional purchase of other digital product (Digital camera or Mobile phone) is required. When asking for reason, sales person tell that is their company policy on iPad2. In general, additional 3000 - 4000 HKD spend is required if you purchase iPad 2 from Fortress.
The most hopeless part of this, is they are all Apple's premium retailers. As a consumer, I wonder are they getting authorization from Apple of doing this?
Same reason to the limited supply, very likely, those ones who line up in front of stores every early morning are all speculators. They just bought machines and resell at mini un-official stores at a much higher price (around 1500 - 3000 HKD markup per machine).
At the end of the day, no real users can afford the cost, and non of us have chance to get the product under equal and reasonable condition.
We are seeing the situation of launching Apple products is getting worse and worse in Hong Kong. From iPhone to now iPad 2... The consumer purchase experience is no more excited as Apple's product itself, indeed, very worse.
Is this something Apple likely to see? Just an angry voice from a loyal Apple customer...
Ken Chung from Hong Kong

This does not help a lot to change the selling approach of those big chains stores... I just dropped by Fortress again yesterday, and the answer I got is they only sell the machine to those "loyal" customers. "Loyal customers" means the ones who purphase over $3000 - $4000 of mobile phone/ camera at the same time...
Stupid! I consider to give up iPad.. Too troublesome. Perhaps Xoom will be a better idea in this case.
I am so looking forward to see Apple's own retail store open in the town by the end of this year. Those stupid big chain stores will lose their business opportunities with selling Apple's products.

Very angry customer

I have been a long time loyal customer to verizon and can't believe how they will blatantly lie to customers. I went into the Victorville location to upgrade my phone. They are all about sales and convinced us/practically forced us to enroll in the edge plan. The rep guaranteed me my monthly bill would go down. Of course he lied. My bill has gone up. They have lost my trust and lost me as a loyal customer. I expected them to train their employees and to have integrity and not be LIARS

Jserranottx, we want to restore your trust and prove that we're worthy of your continued business. Let's make sure that you're on the best plan to fit your needs. Analyze your usage here http://vz.to/1qhEcv5 Additionally, your Edge discount will be applied to all More Everything plans. Click http://vz.to/18hFNL6 for more details on how Edge works. I hope that this information addresses your concerns.
LasinaH_VZW
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INFINITY SHAMBLES - ANGRY CUSTOMER

Im angry.
I ordered BT infinity 2, a tv and phone bundle online in july.
I was informed today that despite having an order taken, a recorded transcript of the order taken etc etc, the order wasn't taken and none of this existed.
I was angry, so told the third person I was shunted onto, that my line wasnt good enough for BT infinity 2 and it had all been a huge error, I was made to feel by the people who dealt with me that its all my fault somehow.. I guess it is, my fault for thinking that this wasnt going to go wrong. I left virgin media and I'm totally regretting the decision. What have I done? No tv, no internet, just the phone (which i rarely use).
So, having put a bt line in, i have no extra tv and no internet. seeing as i work for myself with the internet (i work on websites) I am royally F*****. The broadband connection may be around 2 or 3mbps.. i was on 20 with virgin.. they tried to talk sense into me "bt will be rubbish".. no, I said, BT will be better. How wrong was I.
now ive been pushed into some garbage broadband deal which will take "a couple of weeks". I threatened to cancel and was met with "it will cost you around £100 to terminate". Considering the amount of work I will lose... I had little choice.
BT, you are a *********** of embarrassment. I will now be working in restaurants, friends houses and in my car leeching off wifi. Today has been a disaster that will threaten part of my livelihood. Goodness knows what will happen when I try and get the tv sorted, I guess the bt sport package will take a further several months to get sorted, but seeing as i didnt order it (I do, I have proof) why should it matter, job done for BT. I joined for free football, and look at me now. A sap with no free football, no internet.. haha.. what a **bleep** I am.

lump, please be aware the any BT Retail Residential services/products are not really supposed to be used for business matters and therefore BT Retail can't take any responsibility for any loss of your own business.
If having an Internet connection is a priority in terms of business then you would probably be best to get BT Retail Business broadband. http://business.bt.com/
In the mean time I would recommend using the BTCare contact form that NeilO has posted for you to contact The BT Care Team (mods) who will be able to help you.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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ANGRY CUSTOMER - Line problems

I have had crackle problems on my line for many years. It is usually corrosion in the line box just outside my property. An engineer repairs but it only lasts for 6 to 12 months and is back again. It is getting more frequent - my current fault is the third since December 09.
I usually wait until it becomes permanent before reporting it as otherwise it is not there when an engineer visits. My current problem started a few weeks ago. On 28/8 a friend rang and said he had rung a number of times but kept getting a recorded message "Sorry there is a fault on the line" or words to that effect. He rang BT who tested my line and said there was no fault. He then tried again and got through. I noticed there was only a short ring. After the call I rang my number from my Talk number and there was only a short ring and the call was answered without a phone being picked up. I reported the fault on 31/8 after the Bank holiday - got an Indian call centre. The operator tested the line and rang me back on my mobile and said the test results showed a fault in the exchange. She said it would be repaired by 3/9. I requested text updates to my mobile. I received a text stating it would be fixed by 1/9. On 1/9 I received a text stating it will take a bit longer and I would have an update soon.
After I reported the fault the online fault site showed the fault as being reported on 28/8, exchange fault, and an expected REPAIR date of 1/9. This later changed to a network fault. It looks as though the report date and time was when my friend reported a problem on 28/8 and not when I reported it on
On the morning of 3/9 I rang my number from my Talk number and was very surprised it was answered - it had gone to someone's mobile - I did not know the person and had not authorised my calls to be diverted. I rang 151 - got UK call centre this time - and first asked why I had a text stating a fix date of 1/9, and same date online, but operator had said fix by 3/9. Had some waffle about 1/9 was commitment and 3/9 was fix date. I also complained about my calls being diverted to the mobile of someone I had no connection with. It appears that the Indian call centre operator had entered my mobile number for text updates and also, without my authority or request had put call diversion on but made a mistake on one digit of my mobile number.
My current situation is that the fault is still not fixed, and I have had no further text updates - I am in limbo. I also consider BT committed an illegal act in diverting my private calls to a third party unknown to me and without authorisation.
I request the help of a moderator to help me out here.
Peter
Solved!
Go to Solution.

BT have a policy where they have to pick up faults by a certain time. They don't have a service level agreement on the actual time it takes to fix a fault. They just have to touch it within a certain time. This probably explains the difference between the dates that you were quoted. The advisor that initially raised the fault should probably have explained that to you.
As far as the illegal act goes, it just seems like a genuine mistake to me. You can probably seek legal advice regarding the actions if you wish, but I doubt it would get very far. It doesn't sound like the divert was done for malicious reasons. You said yourself, when people tried to ring you, they were getting a message saying there was a fault. BT should definitely have asked you whether you wanted your calls diverted before going ahead and doing it, but it just seems like they were trying to give you an uninterrupted service so you didn't miss any calls. the wrong digit thing was clearly an advisor error.
When BT diverts your calls due to a fault, it is them that pays for the diverted part of the call.

Another VERY ANGRY customer

We are having an absoulte nightmare with BT trying to get a phone line and broadband installed into our new house. Our house is set back from the road, so is not in direct line of sight with any phone poles in the street. We advised BT of this when we booked the appointment to have the phone line installed, and suggested that a new pole might be the answer. The FIRST engineer turned up and said that we were not in direct line of site of the poles, so a new pole would need to be fitted (sound familiar?), and he'd arrange for the site surveyor to come out and have a look. The site surveryor turned up, and said that we could get a connection from one of the poles and so would re-arrange the engineer visit. When the SECOND engineer turned up, he said that the line would come from opne of the poles, but be about 6 feet from my new neighbours window - obviously not acceptable. So we agreed that a new pole would be installed, at my cost - apparently BT are only obliged to provide a service that they consider acceptible, if it is in difficult or unacceptible circumstances to us then that's tough!! So we re-arranged a THIRD engineer visit together with a pole installation. But on the day of the install, not one showed up. On calling BT I was informed that they had made a mistake in entering the order and it had been cancelled, so I'd have to start all over again. Do BT not care about their customers and the level of service they provide? They do not return calls, or inform you of any changes to appointments, trying to get a clear answer out of any of the call center staff is nigh on impossible, and they generally make you feel that everything is your fault. If there were an alternative to BT (which unfortunately ther isn't) then I would gladly take it. Come on BT get this and yourselves sorted out.

The saga continues...
The phone engineer turned up yesterday (wednesday the 8th) for the fourth time to do my phone installation. However when I informed him that we need to have a pole fitted first, he looked a little perplexed as he didn't have any record of a pole installation. He contacted base, who also had no record of a pole request. I too found this a little perplexing at this as when I called BT last week to check what was happening (no I don't trust them!!!) I was basically lied to and told that everything was in place to be completed on the 8th. I was called on the 4th too to be lied to again and told that my order was taking place on the 8th, and that everything would be done to allow me to have a phone line that day. I did however find out that the original installation point suggested by the BT site surveyor is not allowed to be used as it goes into cladding so cannot be guarenteed to be sound, so my only option for a connection is to have a pole. As this is the ONLY option, this should be at BT's expense, not mine as I was told by the site surveyor. Come on BT stop trying to rip people off and get things done on the cheap - you make enouigh money out of us as it is.
So I now have to wait for a FIFTH appointment (I shan't be holding my breath on this one either).

TS3694 I can not restore my iphone 3g ; either itunes or my phone is not allowing me too. help!?! I am a ANGRY CUSTOMER!!

Someone needs to help me troubleshoot my iphone 3g or send me another one because I'm starting to get upset!

What have you tried? What happened?
I backed up my phone to set it to get the lastest iOS version and it won't allow me to restore my phone and it is stuck on recovery.
What is the exact wording of any error message you received?
i honestly dont know , but it included the numbers 1011 on it. So i redownloaded itunes to make sure it was updated and restarted my computer and it still won't remove itself from recovery mode.
Does the app Cydia appear on the iPhone?
No
Is the iPhone jailbroken or otherwise hacked?
No
Provide some details so a suggestion can be offered. Or do you
just want to rant?
Just offer any type of anything right now. I am a computer consultant ; I tried stuff I already knew but it didnt work. I honestly just want a new one sent to me.
Message was edited by: Donyale

A rather angry customer of CC venting his exasperation

Hi,
I know this is a User to user to user forum and all that. But I just want to vent my irritation in a public place where customers of the same products I use come around.
Due to the hacking of a huge amount of data from Adobe, I have had my debit bank card cancelled and my annual payment for CC stopped as the new card hasn't arrived yet and Adobe asks for a new monyhly payment with the old (blocked) card.
Aside from the troubles this is causing me in my non-digital life, I really hope this annoyance does not interfere with my use of CC —that I have been already paying for a year in 2012. I have never had any trouble whatsoever with any bank card up to now, by the way.
My trust in Adobe safeguarding of my data is, to say it softly, badly shaken.
I just wanted to share this with you, folks.
Gustavo Sánchez (Posting from Madrid)
PS. And that Apple Developper website happened to be off 'due to security matters' for a while not a long time ago —yeah, I am a costumer of that blood place too!— just gives me the creeps with all this issue of trusting my data to big companies.

Hi Gusgsm,
First I apologize for the inconvinience created by this unfortunate incident. I checked your account & found that account was compromised which you are aware of, as the billing date was October 13th,
We have provide a resolution of leting you use the Creative Cloud without any interruption till you get your new card & replace the detail. I have initiated the process of reactivating the account till the
card details are replaced, please give some time for the activation to settle. Meanwhile please do reset the password of the account.
Please feel free to inbox me in case of any future issues.I have emailed you also with details, please check & confirm.
Regards,
Rajshree

One angry Apple customer

I will try and remain calm while I type this...
I ordered a tricked out 24" iMac well over a month ago with the Apple dealer I always use in Toronto and the unit arrived very quickly. However, the dealer's service technicians proceeded to test the machine and it failed miserably. The dealer phoned Apple and a new logic board was ordered.
Fast forward to a month later, in spite of several phoned enquiries still no logic board! After increaslingly pleading with Apple one was finally 'expedited'. When it arrived, it was installed in the machine and it too was tested. Guess what? No video; either internal or external! Diagnosis, DOA. Contacted Apple and pleaded again. Apple adamantly refuses to send a fresh unit, but will 'expedite' yet another logic board.
Still waiting...
My question: is this the new normal for the way Apple treats it's users base? I have bought about 25 different Macs that date all the way back to early 1984 and have had very few problems up till now.
This is quite laughable actually, except I am not laughing!
Griff
PS: I expect this message will self destruct very quickly.

I'm another angry customer. Mine is an iMac 20
ordered with full memory, video memory, etc. It
arrived directly from Apple. I have been a Windows
user for years (long story) but bought the iMac
specifically to use Aperture with my photos. When I
printed on my Canon Pixma 6000, which prints fine
with my Windows machine, the prints were way too
yellow. Local Apple Genius suggested it was my
printer. I bought an HP Photosmart D7160. Prints
are way too yellow. I tried printing directly from a
Compact Flash card inserted into the printer. Prints
fine. Applecare had me re-install OS X and all
drivers and programs, which I did. Prints yellow
from Aperture, Photoshop CS2, and Preview. And I've
tried printing over 100 times. Applecare now
suggests that I should buy a Color Laser printer!
I am by no means an expert but I know their are ways to adjust color for printer output. I would suggest posting a question on how to adjust color after explaining your problem in the Mac OS 10.4 Forum. That has a much larger audience and I know that a lot of Professional photographers use Powermacs. No offense to the Applecare people but they are not experts in Photography and those types of printing issues. Good luck!

CREATIVE ZEN TOUCH - CUSTOMER SERVICE WONT H

CREATIVE, i will never ever buy another product from you again and will encourage all others not to buy from you because of your poor customer service. My problem is not with the product as such, i own a Creative Zen Touch and until about?6 weeks ago everything was going fine, when i formatted my harddri've. It was then i relised i had misplaced my Zen Touch software CD, so as you'd expect the first place to look would be this website.. off i go looking around the store and customer support, i even sent an email.. to be fair i did receive an automated response about tunring off the Zen and trying again (useless when i need a software cd howevere), so i waited a while (a week) to see if they'd reply - which they didn't. So, i then sent another which ended with the same result., and then again with the same results. Just now i finally called customer support (paying intl call-rates) and all i got was an automated response telling me to log onto the customer-support page on the website. ARGHH!!?Basically if anyone, ANYONE can please please tell me where i can get the Creative Zen Touch software CD it would very very very very very appreciated as i go on holiday in two weeks and i don't really want to fork out more cash on an I-Pod or I-Pod alternati've (never again will i buy Creative). Angry-customerMessage Edited by angry-customer on 03-29-20060:46 PM

Clearly, this is not true.
Despite seeing everywhere that "firmware available via USB from creative.com" the Creative Sleek Photo has no firmware that is available online anywhere and when you ask, everyone from customer support talks to you as if you have 5 heads for even suggesting that it should be available like anything else is.
This IS ridiculous and I too, have no more interest in Creative products despite purchasing my last 2 MP3 players from this brand, I'm done with this mess. It's frustrating beyond belief that a simple fix turns into a huge fiasco all because the company has no real rhyme or reason for failing to offer any support for a product, instead forcing you to send said product in the mail to take weeks for something that otherwise take a few minutes.
Truly absurd.

Customer Services Team need to be improved

I am a really angry customer.
I placed an order on March 24th, and then waited untill Apr.1st, I did not receive any installation kit or any message about my order status.
I called on April 1st, i waitied for 1 hour finally can speak to an agent, then she asked me to wait so she can looked up my account....I waited for 20 mins........then she told me my order was locked by customer verification center and give me an number to call.
I called to customer verification center, they said they did not locked my order, everything was approved and me to call back to customer services, then I spent 30min to wait until someone answer the call, she told me no she can not even see anything because customer verification center has locked up the account.......I was like...what happened here? how many calls I should make to make thing right?
How many time I should waste on calling and waiting.
Then I call back to verification center, they took me the system is updating asked me to called back in one hour, and the guy answer my call did not even wait until I finsihed talking just hang out....I dont get this is this the way Verizon treat the customer?
and then I called back in one hour, the system said....the office is now closed................ This is the story on Friday.
but this is not finished yet, I called again on Saturday, the technical support center told me, actually it shows an agent cancelled my order. that's why no body can look up my order....I was like WHAT!!!! I order it on March 24th and an agent cancelled my order with out any reason? and he told me the best way is to reorder the services a again, so I did on Sunday and they schedule my services on April 7th..
I called today, see if anyone can help me to get the services done earlier since I ordered on March 24th, I need internet to get my job done everyday, I need to go to Starbucks buy something to drink so I can stay there using internet!! How can this happened?
WHY can an agent cancelled my order without any reason???
The worst thing happened today is , I haven been waiting someone to answer the call for 30 mins.and I told her what happened she said
she will transfer my call to customer services, and i waited for 10 mins, I told the lady in customer servies what happened, and then she asked me,,,so how can I help? I said yes I need your help to see if there is any possiblilty to make my services earlie and she said I am here for help you placed an order, you already placed an order right? I said yes, and she asked me so what else I can help.....
I repeated my request she said she is only help for placing orders so she transfered me to " technical support for DSL"
I talked to a guy and he asked me to wait 5 mins so he could asked someone handling this kind of issue to help me.
AND I waited for another 5 mins, a lady answer the call, I explained to her once more my story she said sorry it take several days to set up the services and what else she can help, I said I want to know why an agent cancelled my order in first place?
She siad it might be just lost in system, I said this is Verizon a big compnay why will this thing happened?
She said she will transfer me to techical support for DSL see if anyone can help me there, I said WAIT!!! I was transferred from there to you.
She said I am sorry this is what I can do.......
I wasted total of 1.5 hours today, and tell people what happened 5 times today, I dont have an answer and no body could help me.
No body even will get me to a supervisor on duty.,...
I dont believe this is the customer services I am getting from Verizon....
I am really ANGRY,,,wasted a lot of time in 2 days. No body can help..
Tell me why?

Nobody can help? That's a shame, cct. Surely you should have been able to request assistance from a supervisor. I believe that Verizon Customer Service has MUCH room for improvement, but in my opinion, they prefer to listen to only the positive comments and applause so they will NEVER improve in the areas where it is needed most.

Gaming Connection Problem.......already an angry B...

As the title may suggest im already an angry customer of BT's having to wait around about 2 months for them to sort out our phone line to even recieve a dial tone. Now we have broadband which in itself is a mirracle. Anyway.....
Im a casual gamer (pc games - Bad Company 2) and have been for a long time. My problem is that im playing away and then i get dropped from the game because of connection problems etc. I believe this is called a connection Spike?
I've never had any problems with previous ISP's ive been with (Eclipse, 02). my question is really...before i contact BT on Saturday....is theres any point????... is there something BT can do about this to make the connection stable...because really......this is becomming a bit of a joke...problem after problem...when we can leave BT....we will be.
Cheers,
Andy

check your NAT type before changing the UPNP settings.
If it turns out your NAT type is the problem give you PC a static IP address.
Netgear Setup

Angry customer

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