Another new build nightmare

Hi, I have been waiting for over 4 months to get broadband and I still don't have it, even if I have spent over half an hour on the phone with sky every week, with a nice bill on my mobile phone. This as I live in a new build and Openreach needed to do some works. This morning I got the news that they have done a step ahead, even if there are still works needed.I then came back home and realised that some one (probably Openreach) placed a random cable attaching it to my house without asking for any permission and damaging the exterior of my house. I live in a conservation area - now it looks like I am not living in the UK but in a uncivilised country. The cable they placed is not safe and not decent. I still can't believe they accessed my property without permission and attached a cable to my wall leaving it floating in the air over my garden to reach a pole that is about 10m from my house. I now need to start a new nightmare process to get this cable removed and installed properly, still without knowing when I will be allowed to get internet at my house. Lovely brand experience.

I contacted Openereach only after Sky asked me to. And when I contacted Openreach, they told me this is always the case when it is a new build and it's not in database. When everything exists in system, it's called Gold match, but when it doesn't Openreach does let ISP to manually supply the address and that is called Bronze search. How else a brand new build will ever get a broadband, if no ISP can place the order because it doesn't exst in Openreach database. It won't ever be added to Openreach database, because Openreach only maintain network and they don't sell lines. Openreach is an independent company, and every ISP including BT has to request them for any provisioning. I have worked (backend system) on B Sky B, before it was bought by Sky and then I went on to work for Telefonica Broadband services. I know how provisioning system work and the work flow of requests from ISP to Openreach. Last year even Telefonica sold it's home broadband business. Otherwise I wouldn't have been looking for sky. My apartment already has running line of Hyperoptic. As I said in my other post, only reason for me going for Sky was it's competitive price and nothing else.

Similar Messages

New Build Nightmare

I've moved into a New Build home and can't receive any EE signal inside my home. 4G does not work at all and if the normal signal works when I answer the phone the person on the other end cannot hers me unless I exit my house, so I have to leave me house every time I need to make a call.
I've only been at the new place a week and already it is driving me crazy.
This is not acceptable for me as it means the moment I enter my house the mobile phone I pay £42 a month for is useless.

Ask for a signal box.
You won't be able to cancel EE didn't force you to move house.

Problem with MSI 975x Platinum based new build

I am having what looks like a familiar issue with setting up a new build PC. Spec is as follows:
MSI 975x Platinum edition MOBO
Intel Core Duo 2 e6600 CPU
Western Digital Raptor 150GB S150 16mb 10000rpm SATA drive
Corsair Memory TWIN2X2048-6400 2x1GB 240-Pin DIMM XMS2-6400 CL5
SONY DVD-RW
The problem comes when trying to install Windows XP on the single SATA drive (I don't want a RAID array - mainly as I only have 1 hard drive!).
I press F6 as instructed to install the SATA drive - I have created a disk with the necessary driver files from the MSI website.
Based on other posts I have seen I have put all the files except "txtsetup.oem" in another folder on the floppy (either "\win_XP" or "\winXP"). However I still get the same error message:
"file \x32\jraid.sys caused an unexpected error (18) at line 2108 in d:\xpspl\base\boot\setup\oemdisk.c"
I am beginning to think I can't install XP to a SATA drive. Can anyone help with this? Is there an "official" driver floppy disk I can get from MSI in exactly the right format?
Alternatively is it worthwhile buying a small standard IDE drive and installing XP to that to get me going and then install the SATA drive once XP is going? Would it then be possible to shift XP onto the faster SATA drive?
Thanks

if you using 1 sata drive you dont set it up as a raid , in the sata options set it up as ide enhanced also in this mode no need for pressing f6 just make sure that the sata is set to 1st boot hdd , if you using 1 sata and 1 ide hdd and tring to isntall on the sata disconnect the ide hdd because it will mess with your drive letters in windows ... if you goin raid ( achi mode is only for sata 2 drives with NCQ = native command queing and your drives have to support this mode ) then in the sata drives portion set it to raid ( achi if your drives support it ) in the force part set it to force gen 1 ( for sata 1 drives ) force gen 2 ( for sata 2 drives ) then you will need to set up the raid config in the intel raid config ( its the next post screen telling you press CTRL+I ) set it up reboot reneter bios set hdd priority to intel raid 0 then intsall windows but press f6 ... yes i ran it 2 ways single sata drive and now raided 80's in raid 0 ( i dont have NCQ support yet )

[SOLVED]New Build, no sound, Alsa unable to open slave

I've been happily using Arch on an old laptop I had lying around for 4/5 months, alongside ARM on my Raspberry Pi for a year or so. Being more than happy with it I decided to sell my 2011 i5 iMac, build a pc and hopefully learn something along the way. I mention this as it's my first build and the issue may be hardware realted, or more likely my assembly of the hardware, I've updated my sig to reflect the new parts.
The first decision I made two days ago upon putting the system together. I had two plugs, one for HD audio, another for Realtek audio, I went with the HD option. The other variable that is new to me is an audio option in the Gigabyte uefi/bios for audio which has options for enabled, disabled & auto - I've tried all three. I thought at first going with HD option may have meant sound only via hdmi, I'm using an old vga monitor, but after a little reading it seems the HD option should work with the standard audio out's on the motherboard & case too.
I've got a 3.5mm jack plugged into the line out on the back of the motherboard going to a phono connection on my stereo, I've also tried the headphone out on the front of the case, Zalman Z9.
I've installed alsa-plugins and alsa-utils. Upon running speaker-test, or speaker-test -c 2 I'm getting:
speaker-test -c 2
speaker-test 1.0.27.2
Playback device is default
Stream parameters are 48000Hz, S16_LE, 2 channels
Using 16 octaves of pink noise
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
Playback open error: -2,No such file or directory
Using aplay:
aplay piano2.wav
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
aplay: main:722: audio open error: No such file or directory
Some info:
lsmod | grep '^snd' | column -t
snd_hda_codec_hdmi 30162 1
snd_hda_codec_realtek 40772 1
snd_hda_intel 36904 0
snd_hda_codec 149633 3 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_intel
snd_hwdep 6340 1 snd_hda_codec
snd_pcm 77709 3 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel
snd_page_alloc 7242 2 snd_pcm,snd_hda_intel
snd_timer 18726 1 snd_pcm
snd 59173 7 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_hda_codec,snd_hda_intel
ls -l /dev/snd
total 0
drwxr-xr-x 2 root root 80 Dec 1 19:31 by-path
crw-rw----+ 1 root audio 116, 13 Dec 1 19:31 controlC0
crw-rw----+ 1 root audio 116, 8 Dec 1 19:31 controlC1
crw-rw----+ 1 root audio 116, 12 Dec 1 19:31 hwC0D0
crw-rw----+ 1 root audio 116, 7 Dec 1 19:31 hwC1D2
crw-rw----+ 1 root audio 116, 11 Dec 1 19:31 pcmC0D3p
crw-rw----+ 1 root audio 116, 10 Dec 1 19:31 pcmC0D7p
crw-rw----+ 1 root audio 116, 9 Dec 1 19:31 pcmC0D8p
crw-rw----+ 1 root audio 116, 6 Dec 1 19:31 pcmC1D0c
crw-rw----+ 1 root audio 116, 5 Dec 1 19:31 pcmC1D0p
crw-rw----+ 1 root audio 116, 4 Dec 1 19:31 pcmC1D1c
crw-rw----+ 1 root audio 116, 3 Dec 1 19:31 pcmC1D1p
crw-rw----+ 1 root audio 116, 2 Dec 1 19:31 pcmC1D2c
crw-rw---- 1 root audio 116, 1 Dec 1 19:31 seq
crw-rw----+ 1 root audio 116, 33 Dec 1 19:31 timer
aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: MID [HDA Intel MID], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: MID [HDA Intel MID], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: MID [HDA Intel MID], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 0: ALC892 Analog [ALC892 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 1: ALC892 Digital [ALC892 Digital]
Subdevices: 1/1
Subdevice #0: subdevice #0
The above is all without any .asoundrc in my home directory or anything in /etc.modprobe.d/*.conf
From the wiki I've tried putting
options snd slots=snd_mia,snd_hda_intel
options snd_mia index=0
options snd_hda_intel index=1
in /etc/modprobe.d/alsa-base.conf, and tried reversing the 1 and 0, both 0's, both 1's to no avail.
I've tried a few variations in .asoundrc based on the wiki example with no luck.
I'm lost, this is the first time I've had sound issues with linux and I'm really not sure if it's rooted in the hardware, my first attempt at building a pc or a simple alsa config issue.
Googling for unable to open slave in alsa seems to bring up mainly conflicting programm issues whic I don't think is my issue as I have no sound at all.
*edit*
perhaps this should be in newbie corner? my linux sound knowledge is definitely newbie status.
Last edited by Proinsias (2013-12-03 23:22:48)

Solved, not sure where I was going wrong in my initial attempts but a simple .asoundrc has my speakers singing. Could have sworn this was tried to death in the first half hour or so, oh well.
On the plus side I spent my lunch hour today getting a rough idea of sound on linux and alsa preparing for a fight with my new build, ten minutes after booting up the new machine on my return home & all is well.
pcm.!default {
type hw
card 1
ctl.!default {
type hw
card 0

New line at a new build

Hi
On the 18/2/14 I ordered a new line and bb package to my new build property. My current Infinity 2 services were terminated on the 28/2/14 and I was given the standard 4 week wait to be connected back up again but on standard ADSL broadband as Infinity didn’t come up on the system yet (which it now does btw).
Everything was setup for the 27th March, I took the day off as holiday and no engineer turned up even though I was sent numerous txts and emails saying they would. No one contacted me and I got no explanation why this occurred. I rang up the next day and was told about some Openreach work that hadn’t been completed. Another update today and its now scheduled for completion on the 15/16th April so I assume I might be able to reschedule then if its completed.
That will mean 8 weeks without a phone line or bb yet I am continually charged (like I’m still living at my old address) for services I can not use at all. On the 3/3/14 a full payment was made, then on the 21/3/14 another which had discounts for line rental (I make an annual payment) which came out in £1.98 credit, but the breakdown of the bill has a charge for £25 for Infinity 2 to begin with which I don’t even have. I would of thought that as I have no services what so ever I should only be given credit each month for the line rental I have already paid for.
If possible could some one please check my order as I would like a refund for what I cannot use and terminate any further payments until my services have been installed (which could be anyone’s guess knowing Openreach timescales). I have no use of BT WIFI or BT Sport and as nothing is within my range.
Regards
Chris

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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NO LINE!!! NO HELP! NO DUCTING NEW BUILD HOUSE

So here goes . , my ongoing unlimited stress with bt
27 july ordered bt
closest visit? 23 august!!!!! WHAT A JOKE
wait till 23th bt was suppose to turn up between 1-6pm noone turned up noone called to say they wasnt turn up.
called them up for them to tell me there was a fault in my line? i dont even have a line connected!!!
they also tell me i didnt need someone to come out because the work inside the house was complete and all they had to do with flick a so called switch in the exchange! but yet they booked a appointment and it took them over 4 weeks for them to notice this even after i told them it was a new build with all new fitted bt installed inside and going outside the house into the ground!more wasted time and hassle!
got told it will be connected within 24 hours and i have to wait till 8pm on the friday before calling back , so i ask what time does call centre close friday , get told 10pm ok i said if not connected by 8.01 i will call back after being hung up on and sent to 3 different people i got that so come 8pm friday no connection no line so i call bt back ( ON A MOBILE!!) and what the heck there closed FALSE INFORMATION AGAIN
come saturday i call them again to be passed from pillow to post spending over 3 hours on the phone to them!!!!!
i eventually get through to a manager who tells me the builders need to confirm they have installed the ''' duct'''' so called outside the house. this one manager was the one i spoke to on friday who said he would call me on satursday at 11am. which he never called, in fact he never bothered to call untill come near on 5pm after being on hold and on the phone for over 3 half hours he come through from someone transfereing him as he was the manager on call that day, little to say he was very shocked to have caught me yet again!!!!, where he then went into what his job was and it wasnt stretching to deal with me or my issue as he is very busy! being the manager of not doin the jobs he says i assume!!!!
right so heres a problem i can solve our builders are still building new propertys close to mine so i contact them and approach and they confirm all the work is done, so i relay this back to bt who tell me the order is now goin through and will up and running within 24 hours.
so i then have to wait untill tuesday because of the bank holiday , yet again more calling more transfering here there and everywhere hours and hours pass on the phone
i get back in touch with another manager who tells me that the line will be connected as soon as he has contacted open reach to get someone to turn the line on! wooohoo i think where getting some where
NOOOOO i then recieve another call telling me open reach cant do any work on the line or any work without the builders contacting them , eve though i have already confirmed it with all of them
come friday 31st september i receive a call saying the builders have confirmed the work and the work will be carried out and i should be connected very soon,
no connection as of monday so i call for a update...
get through to another person who has took all my details but has no idea what is going on and just telling me they understand how im feeling!!!!. who then passes me from manager to manager then to faults, then to accounting then finally to contracts! the guy didnt know who i was why i was put through but got through to open reach who told them the line would be connected working via wednesday ...
wednesday comes and yet again there is no connection no line NOTHING,
i call back up yet again ON A MOBILE to find now that no work will be done no work has been done!
they have no idea who called me to tell me the builders had confirmed it and no idea about the line other than it will not be connected without confirmation from the builders on ducting..
the finall words for the call was that i had to wait another '''24 HOURS''' For an update on open reach connecting the line , his words was just 24 hours for us to get the update and i promise you we will know more
someone is suppose to be calling me back from never land that never calls so i wont hold my breath.
i have NEVER in all my life been messed about by any company as bad as bt has let me down, i cannot trust anything im being told as they keep saying then taking it back and changing it, all i get is im so sorry i understand or, well i dont know why they have told you that or i cant see that or anything like that!..
im at the end of my wit patience and sanity, please if someone can get my line connected please help because im at a right loss with no phone and appointments and calls i need to make
thank you

Hi misscheryl1987,
Did you get my email on the 14th?
When I spoke with the engineers' department originally, they confirmed that work would start on the 28/09 but may take up to Monday 01/10 for the line to activate, depending on the amount of work required.
At the moment I am unable to get more updates but I will chase up on Monday when the department I need to speak to is open again.
Stephanie
Stephanie
BTCare Community Manager
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New build flat with FTTP preinstalled, can't get i...

We recently moved in to a new build flat, and had BT Infinity broadband and a landline in our previous flat. To be fair, once it had been installed in the previous property, the service was absolutely fine, fast, etc., and almost entirely without interruption. We called to arrange for our services to be moved to the new property, and an order was created.
After moving in to the new flat, we discovered that an FTTP terminal had been preinstalled in all flats throughout the development (but we didn't really know what this was). We checked up on the order on MyBT, and it seemed the order to move had disappeared, although our old services had been stopped and the cancellation order completed.
From this point onward, we've been going through what seems to be the common unpleasant cycle of frustration.........trying the automated "help" line (it hanging up, returning to the beginning menu, etc.), unhelpful call centre interactions, not receiving return calls as promised/scheduled, etc.. Everyone we spoke with was perfectly nice, but provided no real information.
During these interactions, I repeatedly mentioned the preinstalled FTTP and offered to give them the serial number, etc. but whoever I was speaking with didn't seem interested. Apparently, our order was being dealt with by some sort of special engineering department, but we've never spoken with anyone in that department. I was given a new VOL number, but that number isn't recognized. After numerous phone calls, I was told to contact the FTTP sales department at 08005874787, which I did yesterday, and spoke with someone who was (by some distance) the most helpful and informative of anyone I had spoken with previously. It might be obvious to some (but wasn't to us), but if you have FTTP in your home, call this number rather than wasting time with any other phone numbers, etc. (at least based on our experience) as communication between different BT departments seems poor at best.
The current situation, as I understand it, is that the BT engineering department does not have an updated database that recognizes our newly built development's postcode, address, etc., and therefore the service cannot be activated (and this had resulted in a cycle of orders and cancellations). We haven't been given a timeline for when this database update will happen (although from what I gather this could take anywhere from a week to months). Virgin broadband has been activated without delay for many people in the development, but as we were with BT previously, we had hoped to just move our services. There are hundreds of properties in the development, so BT is presumably precluding new or continuing business due to what seems a simple clerical/administrative/database issue - and Virgin clearly haven't had any problems.
Apologies for longwindedness and any technical ignorance, but I thought this may be informative for others in a similar position.
Some questions we have, if anyone has any feedback, it would be greatly appreciated..............
- Because we have no idea of when the service may be activated, can we cancel our BT services without penalty (as they are currently unable to provide them and we are not under contract, unless the 'attempted' but thus far failed move means we are under a new contract again)? In which case, we would simply switch to Virgin.
- When transferring the services, we were also charged 65 pounds to move our landline, which we were told would be returned when our broadband was activated - are we entitled to a refund for this as well?
- If we cancel, but need to give a certain period of notice (for example 30 days - I have no idea), but the services are still not activated during this period, would we be reimbursed?

Since posting my original message, no progress has been made. It has all been extremely disappointing, and nothing has changed whatsoever. I have had to continue to call BT repeatedly, and it appeared as though an order was eventually created (previous ones had repeatedly failed and been cancelled). An engineer visit was arranged for today. The engineer was on time, friendly, and helpful, tested all of the equipment, cabling, etc. and said it was fine, contacted his support team, and was told that they were aware of a problem. The problem, as told to me, was that a PTO (precision testing officer) has to go to the exchange and make sure the building is connected properly. Why was an engineer sent, wasting his time and my time (with no apparent hope of success), when they knew what the problem was? No schedule for when/if this will happen was given. So ultimately, absolutely nothing has been accomplished in about two months (from when I first contacted BT to move our services). I tried calling the order tracking number at 01325561339, and was hung up on while in the queue, so I have no idea what the status of everything is.
It is abundantly clear to me now that the communication between different departments within BT is virtually non-existent - fairly ironic for a telecommunications company. I've had to try and piece together what the problem is from talking to various people through this forum, phone calls, the engineer, etc. - surely not my job as a customer? There are so many examples of poor communication within BT, and it is exhaustingly frustrating. For example:
- all flats in our building have the same preinstalled fibre-optic terminal (and therefore could be serviced by the same person), but multiple BT engineers visited multiple flats around the same time - why is this not coordinated? Surely multiple appointments could be attended by the same engineer. With such inefficiency, it is no surprise that appointments are only available weeks away.
- Despite the fact that we are waiting for our services to be activated and currently have no services at all, I have been called by the BT sales team, asking if I would like to sign up (to which I responded that I'VE BEEN TRYING!!....although I never actually left BT as this all started as a home move), and I was also billed for two months of service (only noticed when checking my bank statement - my bills do not appear on MyBT). This indicates to me that there is no communication between the sales, billing, and customer service/order team at all. After yet another phone call to BT, they refunded the charges, but this clearly should not be necessary.
BT can have all the call centers they want (and everyone I have ever spoken with has been perfectly nice), but if the staff have no information and no power to actually accomplish anything, it is all a waste of money and effort. In the interest of fairness, when I have had BT services working, I have had no problem, but all I have attempted to do is have services moved from one home to another (with everything preinstalled - no physical work has been done or needed during this delay). If BT cannot accomplish what should be a routine and straightforward task (in the middle of London), then they are failing miserably as a company. When people laugh, roll their eyes, etc. when the name of your company is mentioned, you're probably not performing very well (it doesn't help when you spend billions on premier league rights while continuing to provide appalling customer service).
At this point I don't even know who to contact so I'm posting here out of frustration. Ugh.

Moving to New Build in 3 weeks from today and gett...

Hi there, dont know if anyone can help me? I am moving into a new build flat in 3 weeks time, and I have in advance registered the address with Royal Mail which is on the system and searchable for people, however, when I have tried to search for broadband and phone from any provider it is saying the address isnt recognised and there is no services available. I am beginning to panic now as I have done everything in my power to ensure that the address is registered. I have placed an order with BT for phoneline and broadband and apparently this is with another department but I haven't heard any updates. I am just getting really stressed that I am trying to get things sorted in advance, and because its a new build I am going to end up with no phone line. I have been assured there is a phone line fitted, and the bt box is literally been built outside our front door, so i know that it is set up for the flat ready. Can anyone give me some advice? xx

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Openreach Issue with New Build

I'm currently a BT customer (and up until now very happy) and am about to move house to a new build site in Worcester. I checked the broadband speed for the postcode and all is good, and infinity is available. However when I put in my exact house number, it is not available.
Just to clarify, the build cycle is almost complete. Only 2 houses are still being built and almost all of the houses are now sold and lived in. The estate is basically a circle with my new house is in a cul-de-sac in the centre.
When I go to search for the house next door, it can have superfast broadband and the previous house on the estate I was considering which is in a similar position to mine (i.e. built, ready and vacant) is also fine.
Spoke to BT about the house move and they have basically confirmed that I can't get infinity. The best they can suggest is that I move, downgrade and then wait for my house to be upgraded.
I'm convinced that the estate will be served by the same cabinet and it's clear that it has been upgraded. It is also clear that the builder would not have put in anything different for my new house as pposed to the others on the estate. I cannot believe that there is a reason why it superfast broadband shouldn't be available.
I am also convinced that it isn't about waiting for the roll out to get to me if the whole estate can get infiity and we cannot.
My biggest worry is that if I don't get it resolved before I move in, it won't get looked at after. I am sure the infrastructure is all there but that somewhere, someone hasn't done somethign they ought to have done.
I got through to a technical support at BT who have suggested after moving in, I wait 48 hours for a normalisation to occur (although they are baffled why another empty house can have it and mine cannot) and suggested that I am free to cancel after 14 days if I cannot get what I want.
But as the issue is more likely with openreach than BT, cancelling with BT isn't going to make much difference as the issue seems to be with the network backbone. I suspect the hosue just hasn't been registered on a system so it comes back saying it's not available when it is.
So basically, I just wanted to ask if anyone else had any other ideas as to what I could do to get this sorted? Broadband is important for my ability to work from home and my family like to do a lot of netflix streaming and moving from somewhere where we get 60 Mb to 6Mb is going to be extremely annoying.
Thanks

Hi SunTzu,
Welcome to the community forum and thanks for posting!
Sorry for the mix up about BT Infinity being available at your new house. It's definitely a strange one as other houses in your area can get it and they'd be connected to the same cab as you.
I don't want to speculate as to why it's saying you can't have it but if you send your details over I'll find out for you. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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New Build House Issues

Good evening all.
I have come on here as a last means of trying to get my phone line sorted out. The story is very long, but I will give a (believe it or not) shortened version.
Way back on Feb 14th, I moved into my new build house. I phoned BT a couple of days before, who arranged for the service at my old house to stop and for a phone line to be fitted at my new property. The appointment was booked for late Feb. I took a day off work for the appointment, and nobody turned up. I phoned BT who said that some cabling work was required, and they would get in touch again. The next appointment was booked for 20th March. Another day booked off work, another appointment where no engineer turned up.
As you can imagine, I was not too happy at having booked two days off work for no reason at all. By this time more neighbours had started moving, and realised there were problems with BT also. Apparently, there was a 90 degree bend in some cabling work that was causing issues. They had applied to the council for road works to go ahead, but the process would take at least 3 weeks. During this period, my neighbour took to twitter to complain. He swiftly received a phone call from BT, who promised a ‘viper escalation’ to the case.
On 2nd May, BT sent a text saying ‘…we will contact you on 1/7/2014 by 8pm to discuss the delay in activation of your services...’ I confirmed this with a couple of separate people within the ‘Order Management Team’. However, my neighbour who now had a dedicated person at BT looking into his account (due to the fact he had taken to Twitter) said that everything should be complete early June. On the 15th May I received a text saying We've placed your order (reference xxxxxxxx) which will be complete on (30/5/2014).
So I called BT who had no idea about this text, and gave me absolute assurance that the text was a mistake. An engineer then turned up on my doorstep completely unannounced a few days later, and fitted a phone line. Fortunately my wife was in at the time to give them access. I called BT and asked for an update on my order (not telling them an engineer had turned up). They confirmed that I would hear nothing until 2nd July. When I told them I now had a phone line installed and an engineer had been round, they didn’t know what to say. My neighbour had mentioned this 90 degree bend to the engineer, but they confirmed that this had been fixed weeks ago (he had worked on it himself).
After many, many phone calls with BT they finally confirmed that an engineer would do some external line work on Monday 2nd June. Then on 5th June, and engineer would be round to finally activate the line. This was booked for the same day as 2 of my neighbours (who had moved in 2 months after me). It was an am appointment, and my neighbour said they would let an engineer in to my house if they turned up before 1030. (I took a day off work, and took the opportunity to visit the bank). On returning home, my neighbour met me and informed me that the engineer had sorted out their phone line, as well as another neighbours. This involved approximately 10 minutes work in each house. However, my house was not on the job list and therefore he wouldn’t activate the line. My neighbour asked the engineer if they could phone their boss or company number to ask if my line could be activated, as they were there with all the equipment and it was only a 10 minute job. The engineer refused, saying it was pointless – a case of ‘computer says no.’ That very morning I had received a text from BT saying my line had been activated. As soon as my neighbour told me that no engineer had been into my house, I knew it would be impossible for the text message I had received to be true. Sure enough my line was, and still is dead.
The ‘Order Management Team’ now refuses to deal with me, because my line has been put on to their system as being active. So I am now dealing with the faults team. They want to send an engineer out on a week day to fix a ‘fault’ with my line. I pointed out that I have already taken 3 days off work, and have no more days left to take this year. They are ‘sorry that I feel this way’, but there is nothing they can do. They refuse to send an engineer out on a Saturday, again, ‘computer says no’. They also refuse to send an engineer out at 1730 when I get back from work… ‘computer says appointments are between 1300 – 1800.’ Try to complain? ‘We have logged your call as a complaint, which will be reviewed at some point. We have no complaints department.’
In conclusion, an astonishing lack of communication between departments at BT has resulted in me wasting 3 of my precious days off work (I have my first baby coming along in September, and would have preferred these 3 days with them). My neighbours who moved in 2 months after me have lines and internet, I don’t. And I have nobody to complain to. This is the shortened version of my story; the long one involves several managers promising to ring back but not bothering.
I am hoping that someone at BT somewhere reads this and contacts me to solve this issue shortly. For anyone moving into a new build house: good luck.

Hi Frustartedphoneless,
I am very sorry that an engineer did not appear, this is unacceptable. I can see that Olga is dealing with your case. Olga is out of the office for a couple of days so I believe Robbie is looking after your fault in her absence, I have dropped Robbie an email and asked him to pick this up as priority.
Robbie will be in the office tomorrow so you will hear from us then.
Again I am so sorry that we have let you down again.
Cheers
Sean
BTCare Community Manager
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WHINE!!! New Build 15 vs. 17

Hey Guys,
Now that the 17" MBPs are out and it looks as if they are free of the dreaded whine, do any of you have a 15" from that same production cycle/week that is also free of the whine. The reason I ask is because I am trying to determine if the parts that have been installed in the new 17", have made it in the new builds of the 15 inch MBP. I am getting a refund and I really want another 15" but if it has the whine then I might wait. Let me know if there are any of you out there with a recent 15" that is free of the whine.
Best Regards
Felix Morariu

I posted this eleswhere but it seems to fit.
"Mine is a week-12 and it's nearly perfect as one can reasonably expect. I don't have any noise other than the soft whisper of the fan(s), no image flaws, no misaligned keys, etc. It really does have as much to do with personal expectations and perhaps a little luck. Either way, I very satisfied and I wouldn’t dare roll the nice for another one simply for the sake of a later build date. Hope you may find this as helpful or at least a bit reassuring.
Regards,"

New Build a78m-35 wont boot/POST

Hello, I am hoping someone can help me out as I am not sure what else to try. Its a new build with the following components:
A78M-35 MB
AMD X4-760K CPU
CORSAIR CX 430
WD SATA 1TB drive
Radion Saphire GPU
I have hooked up everything like I have many times before and also re-read manual for sanity sake. I have unhooked and re-hooked everything as well, pulled MB out and re-inserted. Pulling out RAM does not offer any beeps but I am not sure if this board even has a board speaker to play beeps. Everything powers on just no output to screen and no beeps at all. Have tried just vga from integrated port with graphics card not installed as well as dvi from graphics card.
I am wondering if the bios version is not correct for this CPU? Is there a way i can tell? Is there anything else I can try?
Thank you very much in advance.

Quote from: badboy2k on 21-December-14, 03:27:25
Radeon R9-260X - 19A and a 450W psu minimum <-- you are below on the wattage by 20w
without the GPU you have no Graphics as the board has no graphics core and the board itself has non so you would have 0 output!
as for your PSU have you tried another one?
do you have another graphics card you could try on it?
No i do not have another graphics card or PSU to try on it.

Brand New Build - Completing Installation Hangs

Hey Guys,
I just bought all the following components for a new build:
Gigabyte GA 965P-S3 MOBO
Intel Core 2 Duo E4300 (1.8Ghz)
1GB (2x512) Corsair DDR2 (667) RAM
200Gb HGST SATA300 HDD
256Mb XFX 7600GS GPU
Pioneer DVR-112DBK
And...Windows Vista Home Basic.
OK, so hardware wasn't a problem, had everything hooked up and neat within 2 hours.
Plug in the power and turn it on (it's alive!) with the Windows DVD in the drive, and boots to Vista installation...choose language/enter product key/accept licence blah blah...Copying Files...Expanding Files...Installing updates...computer reboots, back to installation.
Now the problem, the installation screen comes back up and displays ticks by all of the previous steps, and has the Completing Installation unticked and the three dots...waiting...waiting...waiting.
And thats it, Vista installation will go no further than that. Have left the installation on overnight and nothing happens. The HDD light will flicker every so often, and stay on constantly for a few seconds and then go off for ages.
After a while, I got fed-up of waiting, so I installed XP Pro and that worked first time like a charm, setup was complete in no longer than 45 minutes and within an hour all drivers had been setup.
I can't think why anything would impeed the installation, everything was spec'd to work with Vista.
I have tried 'unplugging the monitor cable' and toning-down the bios settings, but there was still no joy.
Any help greatly appreciated.

I found a simple way to do things, and have done some home work. I found out that most of the systems that are having problems with Vista are not realy Vista ready. I have a laptop that was not build for Vista I have installed Vista premium edition on it. With the help of the guys at Munksupport Their service is free just clcik on th elive help sign on the right.
But here. all we have to do is get standard hardware devices, most of the newer hardware devices are not ready and if you are going use brand new hardware devices, get ready for a lot of hard work. I use to have problem with application not working properly, as The guys at MunkSupport proved, the older hardware devices that you are able to find drivers for under XP, that worked will work under Vista.
If you are not able to configure an XP system by going to the manufactures website and downloading and having that device running under XP forget trying to run Vista on that device. Most of these new devices will wirk well under XP because XP have drivers for thsoe devices in its drivers folder, C:\windows\Driver Cache\i386\driver.cab. Most device drivers are found their, that's why when you install some devices you do not need to install the drivers for it. Windows will find the device and install it for you.
The disk tha came with the device are often time updated drivers that ad functionallity to the device. For Vista they are not ready, that why we are having so many problems, their are confliting applications, and no one was ready for Vista release. Older hardware may give you a slower performance but they are the working ones.
When you install Vista, it reorders the driver.cab folder, they calle it the driver store now. and most of the support for thsoe drivers are not in that store for the newer devices. also due to the great amount of security they place it this Vista system, Most drivers wont work. Here is why
Most drivers will try to write in the Kernel area are RAM directly, But Vista have no heart for that, that's why everything you do under Vista you get that popup that asked you if you want to continue.
Simple, If you can configure the device to work and run undeer Xp chances are it will work under Vista.
To test this out her is what you do. Under XP remove the drivers for your hardware devices except for your video and Network adapter, make sure you have backup. Visit the manufacturers website download the drivers and setup each device, after yo have down so get a windows update and see if thsoe devices still work. then install SP2 and use the system fro a few days, then install all of windows updates. see if any device fails, or if you run into any aspplication poblems, if so run another windows update, sometime updates mess upi your system. take note of everything you do then upgrade to Vista. If all things work out well
for information visit Munsupport.com, and ask thsoe guys they know their stuff. Some things may take a while to solve, but it's free and they get back to you.

When will a new build be out?

Are you planning on releasing a newer build of ZCM11 soon?
Thomas

We expect our next build in mid-May and another that should be pretty close to feature complete in the July timeframe. As always depending on the feedback from everyone here we may release earlier or later depending on how things are tracking.
Jason

New Build FM2-A75IA-E53 - No (analog) sound on Speakers

New build:
MSI FM2-A75IA-E53 motherboard
AMD A10-5700 Trinity 3.4GHz (4.0GHz Turbo) Socket FM2 65W Quad-Core Desktop APU
G.Skill Sniper DDR3 1866MHZ (PC14900) 8GB Memory Kit (2 x 4GB)
Western Digital WD Blue WD10EZEX 1TB 7200 RPM SATA 6.0Gb/s 3.5" Internal
SAMSUNG DVD Burner SATA Model SH-224BB - OEM
Microsoft Windows 7 Professional SP1 64-bit - OEM
IN WIN BP655.300TB3L Black Steel / Plastic Mini-ITX Tower Computer Case (300 Watt TFX Power Man PSU)
Installed Windows, then MSI utilities and Windows Updates through March 2013. Set Speakers to Default and Default Communication Device. Plugged speakers into rear (green 3.5 mm) connector on the motherboard. No Sound. Plugged same Speaker cable into another computer and sound works great (so it's not the speakers or speaker cable).
Did a 2nd quick install on a 1.5 TB WD Green Hard Drive (SATA 6.0 Gb/s) and just loaded Windows 7 SP1 Pro 64-bit with no additional utilities or drivers, verified that the rear speakers were default. Disconnected front audio header cable, and again no sound.
In both setups I used the default Windows Media Player and played the 3 included audio tracks on a loop. None of the speakers were on mute and the green LED's were indicating movement for the sound in the volume control
I suspect it may be a problem with onboard audio - not sure. Any help would be greatly appreciated.

In Device Manager, under Sound, video and game controllers, are:
- High Definition Audio Device
- Realtek High Definition Audio Device
Under Properties for each, both devices are (reported as) working properly (i.e., no red X's or Yellow exclamation marks)
The cable for the front panel headphone connection also does not work. As I was plugging the speaker cable in, I did hear a hum on the speakers that went away when the cable was fully inserted (it's the same kind of hum you'd hear if you touched the tip of the cable with your fingers).
After I download the file at the link you provided, it turns out it's the same audio driver update (6.0.1.6823) that I downloaded and installed last night, but since it was a "new" download, I re-installed it (which uninstalls the old, reboots, installs the new, reboots) and the result is the same.
Even after a fresh OS install, Windows 7 natively installs "drivers" and I am unable to get any sound out, so it would appear to be even more basic than the Realtek drivers themselves. No sound even after a native install leads me to think it's either something in the BIOS or a hardware problem with the on-board audio.
If it is the BIOS, what can be checked? Under Mainboard Settings, under Integrated Peripherals, HD Audio Controller is [Enabled]. Are there any other settings related to audio?

Another new build nightmare

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