AnyConnect clients randomly disconnect, reconnect

Question

Hello,
We have been using our current configuration for some time, but recently most of the AnyConnect clients randomly loose connection, then reconnect. I have had the ISP and SonicWall look to see if they find any issue, but they do not. I have checked the event viewer on one XP machine and find numerous log entries regarding connection timeouts, etc. I have listed some below. A search of this comunity resulted in only one response that was incomplete.
This entry is listed as Error, Event ID 2, source is vpnagent:
Function: CHttpProbeAsync::OnOpenRequestComplete
File: .\IP\HttpProbeAsync.cpp
Line: 254
Invoked Function: CHttpSessionAsync::OnOpenRequestComplete
Return Code: -31522780 (0xFE1F0024)
Description: SOCKETTRANSPORT_ERROR_CONNECT_TIMEOUT
Another error:
Function: CNetEnvironment::TestNetEnv
File: .\NetEnvironment.cpp
Line: 190
Invoked Function: CNetEnvironment::testNetwork
Return Code: -28901363 (0xFE47000D)
Description: NETENVIRONMENT_ERROR_PROBE_INCOMPLETE:Network Probe could not contact target
This entry is a Warning:
Function: CNetEnvironment::logProbeFailure
File: .\NetEnvironment.cpp
Line: 1068
Invoked Function: CHttpProbeAsync::SendProbe
Return Code: -27787250 (0xFE58000E)
Description: HTTP_PROBE_ASYNC_ERROR_CANNOT_CONNECT
HTTP (host: 198.210.1.1)
Another Warning:
Reconnect reason code 6:
Reconnecting due to the disruption of the VPN connection to the secure gateway.
There are numerous information logs referring to reconnecting, VPN connection re-established, primary SSL connection to the secure gateway is down.
Anyone have ideas on how to troubleshoot this?
Thank you for any suggestions.

Answer 1

Bill,
Were you able to diagnose why this issue was/is occuring? We are experiencing a similar issue with a user in our organization:
Session level reconnect reason code 6:
Disruption of the VPN connection to the secure gateway.
Originates from tunnel level
Function: CSslTunnelTransport::OnTransportInitiateComplete
File: .\SslTunnelTransport.cpp
Line: 363
Invoked Function: CTcpTransport::initiateTransport
Return Code: -31588316 (0xFE1E0024)
Description: SOCKETTRANSPORT_ERROR_CONNECT_TIMEOUT