Anyone else had gift card code stolen?

My husband bought me an iTunes gift card and when I scratched off the silver and entered the code, I received a message that the card had already been redeemed. I did not redeem it (neither did my husband) and the silver coating had not been touched. I emailed customer service and they blew me off. Is this the usual response to their customers? Is there a problem with codes being hacked?
Has this happened to anyone else? Why does anyone spend their money here? I will NEVER as long as I live give APPLE a dime, that's for sure.

Apple has no way of knowing that the card wasn't used by someone and then just given to you and you attempted to re-use it. So while I sympathize, I don't know what Apple could do to verify that it was you and not someone else who purchased that card.
While it's possible that someone has managed to counterfeit the codes on the cards, I haven't heard of it happening. Even less likely would be a duplicate code, though again it could be possible. Something amiss at the store seems the most likely scenario, though since obviously I didn't see the original card, I can't say how that might have happened. Have you discussed the problem with the store from whom your husband purchased the card?

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