Apple Care covers scanners?

I am having trouble with image capture on my mac. Is this something that Apple Care can help me with or does this the sort of thing they cannot help me with?

Apple hasn't produced scanners since Hector was a pup. If I were you, I would contact the scanner manufacturer and let them know what problems you're having. They might not support Image Capture but the may have software for Macs that can be used with your scanner. I've a Canon printer/scanner and their tech support for Macs is superb - I tend not to use Image Capture that often, instead relying on Canon software and Adobe Acrobat to scan most of my documents.
What make and model is your scanner?
Clinton

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Does anyone know if apple care covers an iphone lost in the lake?

Does anyone know if apple care covers a lost phone in the lake?

stevejobsfan0123 wrote:
Nope, lost/stolen is not covered.
And even if it was, liquid damage is not:
iPhone and iPod: Liquid damage is not covered by warranty - http://support.apple.com/kb/HT3302 - plus information about water sensors

How to check if my apple care covers hardware damage

My Macbook pro is under apple care . but i don't know if it covers hardware damage. How can i check it.

4. What is not Covered?
4.1 Hardware Service. The Plan does not apply to:
Installation, removal or disposal of the Covered Equipment, or the provision of equipment while the Covered Equipment is being serviced;
(ii) Damage caused by (a) a product that is not the Covered Equipment (b) accident, abuse, misuse, liquid contact, fire, earthquake or other external cause, (c) operating the Covered Equipment outside the permitted or intended uses described by the manufacturer, or (d) service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”);
From:
http://www.apple.com/legal/sales-support/applecare/appmacnaen.html

Apple Care covered the fault of the Airplay unstable

           I am a teacher from Taiwan who using iPad Air via Airplay on teaching. I
have reported the unstable situation about Airplay that I faced almost every day
on my classrooms to Apple Care since March. But every time I called, they all
denied that Airplay has any problem.
           They kept convince me to believe the problem is cause by my wifi
or my apps. This went on for months, until May 22 I went to "Studio A " where I
bought my iPad Air and my Apple TV. At beginning, the clerk also said no one
has reported the airplay unstable problem to them. But I insisted to try there.
The problem showed out, then they started to admit Airplay really have some
problems. Same time I called Apple Care, and let them talk to each other then
Apple care gave me the case number 591847091 and one guy sent me a email
said he will keep follow the case. But after monthly time I waited,
he didn't give me any feedback even I sent him email still no answer. I started to
called Apple Care, now they do the same thing again. Denied the Airplay has any
unstable problem. I feel very frustrating and be fool. Now they gave me another
case number 606054625 and until yesterday June 27 they still said that I am the
only one who reported this kind of the problem to them.
        But from the articles in this community, Airplay unstable situation have been
reported since Jan. why Apple Care still tried to lie to the customer. And from the
solution below. I really couldn't say it is brilliant. Because in the class I don't have
that much time to run all the resetting. Because that will spend more than 5-10
minutes. My students valuable education time will get waste. Then unstable
problems will still happen again and again.
        I really feel Apple should find the better way to solve the problem, or start the
" recall " plan.

Could be a problem with your Apple TV.
iOS: Use AirPlay Mirroring
http://support.apple.com/kb/ht5209
iOS: Use AirPlay to wirelessly stream content
http://support.apple.com/kb/ht4437
iOS: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS4215
 Cheers, Tom

Will Apple Care covers if I have Ghost Armor on my iPad screen?

I just got the new iPad and then the next day have those guys in the mall from Ghort Armor to fully have screen protector for my iPad. Will apple care/warranty mind if I have it on, in case my ipad needs repair/replacement? Thanks

You'd need to remove the screen protector before you send/take the iPad to Apple, but as long as the cover doesn't make any permanent modifications to the iPad, it won't have any negative warranty impact.
Regards.

Is my time capsule covered by apple care?

I purchased a Time Capsule last October on the same day that I bought a MacBook Air. I bought the Apple Care for the MacBook Air that day also and I was wondering if that Apple Care also covers my Time Capsule. I vaguely recall reading somewhere online that it does but I can't find anymore information about it. I am concerned because in my apple support profile it says that my coverage for the MacBook Air is good until 2014 , BUT it says it's only until Oct. 5 (2012) for the Time Capsule!!! If it's not covered by my MacBook's Apple Care, can I buy Apple Care for the Time Capsule before Oct. 5? I've never heard of that but I don't really understand how it all works. Anyone know?
Also, what kind of proof do I need for any of this to make sure I'm covered? I was never given an Apple Care package (you know the little box) at the Apple Store. The salesman just said they enrolled me and don't worry about it.

Apple care covers the TC.. you will need to show a purchase receipt for the time of purchase but it is covered. The applecare is on the computer.. you cannot buy separate cover for TC.. but if it breaks the TC is a peripheral covered by the warranty.
As for not having the paperwork.. if the receipt shows you purchased applecare and the number was recorded to the serial number of the Air.. which it does, since when you check the cover is until Oct 2014.. you should be fine.

Apple Care replaced my dead, out-out-of-warranty Airport Express

Today, I became one of the hundreds (thousands??) of Airport Express users whose AE died just a few months out of warranty. I faithfully purchase Apple Care (3-year extended warranty) from Apple for every Mac I buy.
A few years ago, my graphite Airport died, and the Apple Care rep gladly replaced it due to my active Apple Care contract at that time. Today, I thought I would receive the same courtesy, thanks again to my TWO active Apple Care contracts that were in place well before I purchased the AE.
My initial Apple Care rep denied my request for a replacement AE, because, he argued, the AE was not purchased at the same time with a Mac. I explained to him the graphite Airport story above, and he dug his heels in deeper. I insisted that he send me up the food chain to a superviser, and after 4-5 min on the phone, the supervisor came on, apologized for his tech's mis-interpretation of policy, and authorized the replacement on the spot. He told me that his techs would have this clearly explained to them for future Apple Care contract holders who call up with a dead AE.
Extra info...I live near an Apple Store, and asked if I may go there and pick up the replacement. He said the decision would be up to the store management--if they had stock, etc. I said I wanted to take my chances and go up there, so he instantly made me an appointment with the genius bar within the hour. This Apple Care supervisor was a real pro. He made it clear that Apple Care covers an AE even if the AE is not purchased with a Mac. He also told me he would make a special request within my case report to the store for a stock unit. Bam! I walked in and got hooked up! Apple does take care of its customer (who might need to be a bit more persistant than need be at times) after all.
Good luck should you find yourself in the same boat I was in...By the way, I am posting this via my replacement AE on the same day, and I would swear it produces faster internet speed than the fried one!
Mac OS X (10.4.4) iMac 20" Intel Core Duo

Hi, Steve
that's one of the good points of the forum here: having a lot of trouble the past few weeks with my iMac, and now also with a brandnew minimac, I get back full with hope by reading your post here.
no, i'm not sarcastic. I think you tell us that we can get treated correctly if we insist to be treated correctly. and that is a a helpful advice.
Thanks, Thomas

What does Apple Care cover?

I'm going to be making the switch to Apple and getting a Macbook and I'm curious as to what exactly Apple Care covers. If something happens and it accidentally breaks, will it still be covered even if it was my fault?

Essentially, AppleCare is just an extension to your standard warranty.
Your standard warranty comes with:
1) 90 days of phone support (for setup questions, trouble-shooting, OS X issues, Apple software questions, etc.).
2) Hardware repairs for manufacturer defects, component failure, etc. (not user caused, and no cosmetic repairs).
AppleCare simply extends both of these warranties to 3 years maximum coverage (counted from the date of the computer's original sale).
For more information on AppleCare, you can read here:
http://www.apple.com/support/products/proplan.html
Hope this helps.

Powerbook G4 Battery & Apple Care

Hi,
I brought my Powerbook G4 into the Apple store b/c my battery would only hold about 1 hour after a full overnight charge. I bought the laptop in Sep 2004 and the Mac Genius told me that I needed to buy a new battery. I informed him that I bought Apple Care at the time of original purchase date (same store that I took the laptop into). His reason was that Apple Care only covers defective batteries and that after about two years, the battery will not hold a charge well. I told him I felt somewhat cheated b/c the battery issue was the primary issue as to why I bought Apple Care in the first place -- at the recommendation of the Apple salesman who said Apple Care covers the battery. I don't know what to do. I guess I could buy a new battery, but I just kind of feel a let down. What do you guys think? Have you ever had your laptop batteries replaced at no charge after a lengthy time of ownership?

My understanding is that batteries are considered to be "consumables" and are not covered under warranty (original or extended). From day one, they are known to wear out, that's their design. AppleCare costs something like $349 from Apple for a PB and a battery costs $79, so if that was the only reason to get it, it would hardly make fiscal sense.
I got my Applecare to protect myself in the event that the screen or logicboard or some other pricey component proved defective 18 or 24 months into owning my PB, and I could get the unit fixed and sent back to me gratis -- whereas an uncovered repair might total in the thousands otherwise.
If I were you, I would just buy a new battery -- I'm going to have to join you in few months, as my own battery has lost about half its capacity, but that's how rechargeable lithium ion batteries are -- their capacity and charge retention declines with both time and use. C'est la vie.
-- JDee

Does apple care cover visuses

Just wondering if apple care covers virsus

dan_995 wrote:
Just wondering if apple care covers virsus
If any existed, we may be able to help you.
Pete

Does apple care cover stolen iphones?

Does anyone know if Apple Care covers stolen Iphones?

Not confused but true, there is a difference between warranties and insurance policies, in most cases. After confirming with my agent, my insurance policy on my apple products is no longer available to new clients. My agent stated it was too "liberal" in its coverage and was subject to fraud.
Apple makes great products and the first year coverage is fantastic plus my insurance coverage I'm double covered for 12 months. Anything that renders my apple products useless, including unexplained loss or diminished functionality is covered by my insurance policy(again, they don't offer this level of coverage anymore so I don't want to tease anyone here) I would however recommend looking for similar coverage from other insurance companies.
I also recommend adding AppleCare plus AND standard insurance on you "big apple" stuff.
If you travel a lot, it's a no brainer to ask your insurer about loss, breakage, and theft and deductibles when out of country. You may be happy with your coverage or opt to add more insurance.
Again my coverage is every bit as good as AppleCare plus and very pleased with it, however case in point, true story, a student traveling with us in London had his usa iphone 4S die on him (1.5 years old with AppleCare plus) and we booked time at a apple store, and he received a new one not a refurb, 20 min in/out, restored it on iCloud and his MacBook. It was handled perfectly by apple. If my iPhone 5 dies next year in London, I will get a new phone with my insurance BUT not instantly in London at an apple store. So mr black is correct.
Short story, long .....if you travel or subject to theft (student etc) get both, for two years you will be be COVERED to the max and then after that you will be covered.
Tony

Apple Care and Asurion?

I've had my iphone 4s since May 2012 and have had Verizon's Asurion insurance to cover me in case of damage. A friend recently gave me Apple Care Protection Plan as a gift. Can I activate this Apple Care in addition to the insurance I have through Asurion? Will I have double protection or does one cancel the other out?
Thanks!

Apple Care can only be added during the first year, while the original warranty is still enforced. Apple Care+ has to be added within, I believe, 30 days. Even if you could activate Apple Care, it doesn't cover damage or loss/theft. Apple Care+ covers damage but not loss or theft.

Apple care 5s replacement?

Basically I dropped my iPhone 5s after about a week of having it and its left a nasty dent in the bottom of the phone just below the screen, do any of you guys know if Apple care covers this and will replace it or any other methods where I could possibly get the phone replaced or the phone fixed? many thanks

AppleCare+ (note the plus) will allow a replacement for $49 (maximum 2 events withn 2 years).
Basic AppleCare does not cover accidents. You would need to buy an out-of-warranty replacement for about 1/2 the cost of a new phone at the store.

Apple Care? Confusion.

If Apple Care covers "Your iPhone, Battery, Included earphones and accessories" then why won't they "provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians." then why won't they replace my iPhone's crack, or if I got my battery wet, or even got my headphones shredded by my cat. I find this false, but why is this the case.

So If I set my phone down and never touch it. And it is always off and I happen to turn it on and it is broken with an extended purchase of Apple Care that is basicly all they cover?
It is a manufacturer's warranty, not insurance.
In the example you provided, there could be no accidental damage such as getting the battery wet or the iPhone being dropped causing damage because it hasn't been touched. If the iPhone remains under warranty and there is a problem not caused by accidental damage such as getting the battery wet or damaged due to being dropped that cannot be resolved by any other means besides an exchange under warranty, the iPhone will be exchanged under warranty at no charge.
Accidental damage is not covered under Apple's warranty - under no manufacturer''s warranty for ANY product.
Accidental damage such as getting the battery wet, the screen being cracked as a result of being dropped, or the earbuds being shredded by your cat would fall under insurance coverage if available, not under the manufacturer's warranty for the product.

Apple Care+ for iPhone 4S (with Sprint)

I also have an Apple Care+ question that I cannot seem to find the answer to. The carrier will be Sprint, however I don't believe that matters for my question.
The Sprint representative that I was talking to the other day said that even though Apple Care + covers accidental damage (I have read the official product description) that it does not cover screen breakage. And that if you crack the glass screen you still have to either pay to have it replaced by a third party or purchase a new phone at the unsubsidized price. I found that comment interesting but I did not want to challenge her on the subject.
I do not see anything in the Terms and Conditions that excludes the breaking of the screen.
Did I miss that section in the Terms and Conditions? Is what she was telling me true? I see that as the #1 reason to purchase Apple Care+ for the unit.
Thanks,
Timm

If you want to return your iPhone, you must do so through whoever you purchased the iPhone from. If that was someone other than an Apple Store, either online or physical, then that dealer's return policies will apply; Apple will have nothing to say about it. You may have to talk to Sprint in regards to your contract with them. I believe you have 30 days to return your phone and cancel your contract, but I'm not certain about Sprint.
iTunes works fine under Windows on many, many systems, including Acer. Perhaps if you'll post details here, someone can help you sort things out. The thread you refer discusses an earlier version of iTunes and probably no longer applies even if that were the problem on your system, though I cannot say with certainty. Note that if you are running Windows 7 Starter on your netbook, that version is reported to have problems with a lot of software, not just iTunes. Many people have installed and run iTunes quite successfully, though.
they claim iTunes is a whole seperate brand from Apple computers they know nothing about
I don't know who you talked to, but either there was a misunderstanding - the statement would apply perhaps to the iTunes Store, but not to iTunes as a program - or that person was an idiot. iTunes, the program, is most definitely an Apple product and should be supported fully by the Apple Store technical staff.
Regards.

Apple Care covers scanners?

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