Apple's response to my whiney MBP

Question

Hey fellas. I just got off the phone with Apple and I thought I would relay the fruits of my experience with my MBP.
I bought a 1.83 (week 12) that has the whine under the keyboard that goes away by launching photobooth.
I took it in to an Apple store and the Genius Bar took a look, told me that Apple would replace the machine. He gave me a case # and told me to call Apple to get that set up and done (maybe in part because I bought from a reseller). Anyway, today I call Apple and give them my case number and they said they could not replace it, but I could send it in to repair. As the call got escalated, I finally talked to a product specialist who said "the notes from engineering say that the whine coming from under the keyboard is from an idle"...capacitor?...crap, I forgot exactly what he said it was. Regardless, he said that there is NO REPLACEMENT for the issue- that all MacBooks exhibit this behavior, and it's normal.
The first guy I talked to during the phone call said that the replacement program was over. That they have a quota when a new product comes out that they will replace with and once that quota is filled it turns into repairs. I was kind of upset, since the guy at the Genius Bar told me I would get a replacement, but that abated when engineering said "there is no fix, that's normal."
But I've read posts of some lucky people who have had replacements that actually don't whine. I'm wondering if those people had a different whine that they aren't suffering from now...or are there MBP that really don't exhibit the whine...meaning engineering isn't being completely honest.
Lot's of speculations. But basically, I suppose I'll do the workaround for now and hope that a software/firmware update does the trick.
MBP 1.83, 1.5GB RAM, 7200 rpm   Mac OS X (10.4.6)  

Answer 1

Well, I had my MBP sent out for repair they changed the logic board and the thermal unit also the keyboard. And it also came back with some scratches and also on the left side at the seam where your arm/wrist rest is loose so it squeeks..plus is was dirty.
Called Apple Care got someone who said they couldn't replace it because it was past 14 days, so I didn't like that answer and then they gave me to a product specialist. He said the they needed a resonable number of attempts to fix it. I ask him what a resonable number was? He couldn't answer. So each time you send it back your without your computer for 10 days. I said just send me a new one. He said he couldn't but if after some undetermined number of returns then he could. So I said just give me a refund. And that he could do. So I'm returning my MBP and going to wait for the second generation of MBPs that don't run so dam hot. Unfortunatley you have to get a little extra firm to have them do anything.
Oh yeah, he also said if he sent out a new one that it could have the heat problem to. And that the Engineers are working on it but DO NOT have A SOLUTION YET.
It's a bumer cause I like the computer. They should make it big enought not to have a heat issue and also to fit a dual layer burner for $3K. I don't need the thinnest computer just one that works comfortably on the desk in the lap etc. without excess heat issue, airport issues, and high pitched noises.
Apple dropped the ball on getting this to market before the bugs were worked out.
So I will wait, check these disucussion boards from time to time until things are running smoother. Good luck to you and don't cave into these folks trying to tell you the heat is ok or the noise, etc....you paid top $$$ expect the best and don't take any bull**.
Peace,
Time for a Margarita.