Apple store returns my MBP17 with a new logicboard but broken dvd & battery

Question

i posted here before http://discussions.apple.com/thread.jspa?threadID=2383997&tstart=0
this is regards to MBP17 2006 NVDIA defected card return policy as prior thread title states, the computer fell under the coverage once the video card died, apple stores covered the parts by replacing the logic board.
Now i travel allot and apple claims where i took it i must return to fix it if the store messed it up., before this i asked them if it was fine to send it to spain so when i got there it would be ready, they agreed to accept it and ship it out if it was delayed in any way.
the mbp was sent to spain from italy, the logic board was replaced if not the next day, the store claimed they had a logic board in stock around and i was lucky, i told them not so true since i paid over 5 grand for this computer while everyone knew it was defected and i have to use it allot for video editing and any thing like that slows your cpu down., they denied that the logic board effects the performance even if the NVDIA video card was basically dying, one can not complain about that one right.
But what is interesting is that i took this mbp to the same apple place in spain a year before about the NVDIA card flickering, the clerk at the apple store agreed the flickering was the video card and told me it was covered, however, 14 days later they gave me a bill of 800 dollars instead for a broken dvd, dead battery, no blue tooth or airport and refused to replace the card until it was completely dead, i mean they really must argue with every word in their contracts legally to what they will cover to save penny's, but what is impossible is that it all worked accept for the flickering going on by the video card so i basically paid 4700 dollars for defected computer.
i showed the clerk again in his face after i complained that everything but the card worked and the bill was incorrect and he said he did not understand what happened and i should speak to the technician and he was not in as i assumed because i had to go to Berlin that day, assumed they knew that, So when i called i used skype and recorded this conversation, the tech said according to their tests the battery is dead, dvd player does not work and no airport or bluetooth works, but im on the net now speaking to him over skype about it, but he insisted its what their tests say and the problem. weird.
the prior experienced led me to believe that something stinks here, can a apple store run a chop shop billing people, can people test there computers to see if parts are replaced, when they where last used for what to protect themselves from scammers?
the recent experience tells me once you go to a apple store in Europe and they screw up apple claims you have to return to that same store, even if your traveling or had the computer shipped to italy or france?
what can i do to prove this computer was working besides 15 dvds i burned since the time they told me the dvd player was broken and now i can not even run a hardware test becuase it spits out every dvd, its not dust either, and aiport works, im on line now, blue tooth works, synced my sony 10 secs ago while typing, the video obviously finally works, th efan works since the heat sensors are not connected properly,
what am i supposed to do now outside of spain where im told i have to send it back to the same chop shop in spain?, how can customers protect themselves if something suspicious like this takes place?

Answer 1

Logic, it's difficult to say. As a previous of several years with the company I can speak from one perspective. As a customer of the company for 14+ years before employment, my experience would indicate something else.
While in England on a business trip my optical drive failed (2nd time) with the original replacement being performed by an Apple Authorized Service Provider in France. The service was performed in a very satisfactory timeline, with a genuine Apple service part. I got my receipt and copy of the work order "for my records."
When I went to the store in England (again, Apple Authorized Service Provider) and they asked about prior service on the machine I showed them that work order. Their response was pretty clear: "Wow, you hold onto those receipts? That's fantastic because the systems we use with Apple are pretty much confined to the country of repair and we can see very limited service history outside of the country."
This incident was 6 years ago, so I'm sure some things have changed. But I'm still a firm believer that for the best "end result" for the original poster would be to begin the process in the country where the service occurred and then proceed from there.