Apple Technical Support

How do you contact Apple Technical Support to assist in resolving iTunes 7 start up issues? I have been without iTunes for over a month and have no way to resolve why this program freezes when opened. It would be helpful to have a phone number or email address so that I can contact someone directly to assist in resolving this issue. The message board efforts, although very helpful, have hit a dead end on this issue.
Thanks.

http://www.apple.com/support/contact/
"Call Apple technical support
Customers within 90 days of ownership are eligible for complimentary phone support—one incident per iPod and unlimited incidents per Mac. Purchase an AppleCare Protection Plan while still covered by the Apple One-Year Limited Warranty to extend your coverage. 1-800-275-2273 for technical assistance. Canadian customers, please call 1-800-263-3394."

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Contacting Apple Technical Support online?

Wasted $10 on an app required for my son for High School, it stopped working after 6 months, contacted iTunes for a refund as it is the App that is ****! not the ipad, they refused to assist, told me I need to contact Apple Technical Support, how does one do this online???

The reviews in the AppStore also show that you're not alone in this freezing immediately after launching the app.
Some users have reported the latest update released 2 days ago (v2.0.1) fixes it for them. Otherwise you'll have to wait until Apple releases another bug fix version.
You could try sending feedback on the issue to Apple at http://www.apple.com/feedback/
Make sure to include all relevant info about which exact devices and which versions of iOS and the Pages app.

Apple technical support *****. Can't even tell me how to hard reset my iPhone. I have to pay $300 to get an answer.

Can anyone tell me how to hard reset an iPhone? Thanks!

Apple Technical Support does not **** if you are within warranty or paid for AppleCare. Otherwise, you are expecting something for free when everyone else was required to pay. In my opinion, that would ****.
Apple's website has plenty of knowledgebase articles that you can access for free. You can try it too. I searched the Internet for iphone reset and here is one of the top hits:
http://www.apple.com/support/iphone/assistant/phone/#section_1
There are also the forums (i.e., here) where other users are more than willing to volunteer their time to help you solve issues.

IPhoto -share to email not working-The email server didn't recognize your username/password combination- for hotmail and big pond- since apple technical support re-hotmail on iPhone.

iPhoto -share to email not working-The email server didn’t recognize your username/password combination- for hotmail and big pond- since apple technical support re-hotmail on iPhone.

in the iPhoto preferences ==> accounts delete your e-mail account and reenter it
OR
IMHO the better solution is to set Apple mail as the email client in the iPhoto preferences
LN

Apple Technical Support 2.0 Software Update problem

Hi everyone
I just contacted Apple Technical Support about the 2.0 software update. When my ipod is connected to itunes I have the message that a *newer version (2.0) is available and to click update*. When I click update I get the message about the new update via itunes music store and would I like to learn more, so I click on learn more button and it looks like its connecting to itunes music store then does nothing.
This is what technical support said "engineers are still researching the software, because its actually has not been updated properly yet, one or two days to be fixed."
It will be updated in the US later this evening or tomorrow. It should be available here in Australia either Sunday or Monday.

This is sub-standard. Links on Apple website, but to nothing, sometimes iTunes says an update is available, sometimes not, when it says update, it links to nothing, the app store is available, but no links to update 2.0 for iPod touch, search comes up empty, price varies on website ($12.99 and $9.95 Aus$.
It's either available or not Apple - not some half-baked mix.
So the July 11 date that Apple announced at WWDC was a kinda/maybe/sorta might be ready just a little bit date?
July 11 was yesterday, Apple, you are an international company, start acting like one.
Lemme guess, the project codename for Ipod touch/iPhone software 2.0 was Longhorn...

Apple technical support india isnt connecting, no one is receiving the call when calling 1800 425 0744

I am Chetan and trying to reach apple technical support in india but it is not connecting, phone is only ringing and no one is receiveing the call.
The number is 1800 425 0744
Please do the action at the earliest.

Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users.
Regards.

My ipad running on ios 3.2.2 was working fine with the home wifi network. Upgraded to 4.3.2 and suddenly it recognises the network but will not join it. Tried all solutions listed in the troubleshooting and suggested by apple technical support. any help?

Have ipad 1. Was working fine and was able to connect to the home Wi Fi network. Was running ios3.2.2. Upgrade to so called improved ios 4.3.2 and cheers the pad just doesnt join the home network. Tried all the tricks and trouble shooting listed in the forum and as guided by the technical support. Even restored the pad three times. Still the same problem remains. Have been advised to upgrade to 4.3.3, but am apprehensive- dont know what else will stop working. As such without WiFi my pad is as good as a piece of junk. Apple has some serious issues that require sorting out. If anyone can help me kindly do so.

Am having the same problem, and it appears NO-ONE on the thread either knows how to fix, or is willing to answer your or my question.
like you, my problem is absolutely linked to upgrading to 4.3.3. Everything worked fine for 10 months before that upgrade, and NOW well.........
Seems we iPad 1 users are no longer worthy!! Pity, had hoped this would have been an easy fix.
keeping fingers crossed some whizz will help us out

Online Service Request Currently, the online processing of your repair is not possible. Please contact Apple Technical Support, for more information.

hey guys,
I had a repair service on 14.12 when ordered today then the message with the iPhone (around 12:00 clock) came back it was my fault that the iPhone does not
work anymore now I wanted tonight again a repair service request with the cost then I for the repair cost on my acquiring and now I can not why?
what can i do now?
Thanks in advance

Well I would have thought the sensible thing was to do as the message says and contact Apple Tech support
Why would other users on this User to User forum have any idea

Bad Quality Macbook Pro and Deficient Apple Technical Support in Argentina!!!

I have a Mac Book Pro that I bought a year ago and the last couple of months have been working really bad!
I sent it to the technical support and they told me they have to change several parts of it. After 2 months I'm still waiting for a response using a terrible slow machine that works like crap.
This was my first Macbook Pro and I was happy that I wouldn't have so many problems as in my previous Ubuntu PC but now I realized how silly I was, components from this Macbook Pro seems to be really bad and getting it fixed in countries like Argentina is almost impossible.
I'm a computer engineer and I've been really unpdroductive during the last months, so this make me consider the idea of going back to Linux or even a Windows Machine, since having a Macbook Pro proved to be a terrible experience for someone who really needs to trust in their computer.
I'm travelling to San Diego next week, does anybody know how can I fix this problem there or something?
Thanks in advance!

Sorry eww about that, I'm not sure what parts need to be replaced apart from the logic board (it seems that is the motherboard + microprocessor).
I'm not sure mac users can do something to help me, but I was expecting that after my experience other people willing to have mac support in Argentina realizes that it's really bad!
Thanks again for your interest!

HT201232 I m fron india where can i contact apple technical team support ?

I m from India where can i contact apple technical support team ?

See here: Contact Apple for support and service - Apple Support

All Airport dropouts: CALL APPLE TECH SUPPORT NOW!!!

I am using an Airport card in my iMac to connect wirelessly to the internet. My wireless signal has been unreliable since I bought this computer in November. I've tried new router settings, upgrading firmware, even bought a new router. I have spent hours on the phone with Apple Technical Support, have taken my computer to two different Apple stores for diagnosis and repair and am on my second erase and re-install. I told my latest tech guy that this seemed like a pretty wide spread problem with all the messages on these boards, but, according to him, it's really only a tiny fraction of all of the business Apple does. I find it to be one of the most disruptive and infuriating glitches that I've experienced because there is no good fix for it and because Apple clearly doesn't care to figure out what the problem is. I was even the one that suggested to my tech guy that I send him my log to try and see where the problem lies. Why has no one ever looked at my log! Yesterday's tech guy finally agreed to replace my computer. I'm not sure I want one. My eMac still works fine. Maybe I'll just sell the new one. Anyone want a new in box 20" iMac?

I have some information you can pass on to Apple Tech support, if you ever contact them again.
iWeb 1.0, from what I have heard, generally connected just fine, but 1.1 and 1.1.1 did not for many people, myself included.
My own publishing problem turns out to have been because I run a Squid Caching Proxy in my basement. I was fortunate enough to discover why iWeb stopped publishing. My experience is documented here: http://www.untergeek.com/?p=675
Having perused many of the "publishing error" -type posts in this forum, I can tell you that many have discovered that they are able to upload via dial-up or from another site via a different ISP. This leads me to believe that some ISPs block these new HTTP methods, causing iWeb publishing to fail. (The HTTP methods are ACL and DMMKPATH).
So the short version is that iWeb isn't at fault, per se, but rather that the disconnect is between the new HTTP methods and some ISPs performing some sort of filtering. I imagine that Apple's developers had no idea that these new methods could or would be filtered in this fashion.
Perhaps when they find out that this is occurring, they'll make a non-filtered work-around.

Apple Tech Support and the Publish Fiasco

This publishing issue has been something I have fought with from the moment that iWeb was released. It recurs every few weeks, and either resolves its self, or in the most extreme case the last time this ocurred, I had to delete my entire site from my iDisk manually, and spend 10 hours, and repeated attempts republishing.
I had contacted Apple Tech support, and gotten no satisfaction. They escalated the call some weeks ago. I was supposed to hear from an engineer and never did. That is what prompted me to go the extreme route of actually deleting my entire 860 MByte site and starting over.
I installed the iWeb update this morning, thinking that this problem would be solved. It was not. Looking around on this discussion board, I see an awful lot of similar comments. This has made me all the angrier since this is an issue that has been there since day 1, and not been resolved.
I very angrily called Apple technical support, and because I had reported this case multiple times in the past, I was escalated to a higher level support. I have been on the phone with Apple for the past two hours. The engineer ended up taking an extensive report from me. We tried several of the recommended procedures: check privileges on .mac, alter .mac allocation sizes, delete the assets.plist in the domain file, etc. to no avail. Finally stumped, the engineer sent me a program to actually capture a bunch of logs from my machine, as well as a network traceroute, in an effort to see what is going on network-wise in communicating with .Mac servers. He has promised to get back to me later in the week.
I STRONGLY recommend that everyone having issues with this get on the horn to Apple tech support, and immediately demand that the issue be escalated to the higher-level support engineers, especially if you have already attempted the various solutions offered here. If they are bombarded with support calls and people offering to dump logs and send to them, they will resolve this issue sooner than later (hopefully).
Message was edited by: SkipHaughay For: Spelling

I have some information you can pass on to Apple Tech support, if you ever contact them again.
iWeb 1.0, from what I have heard, generally connected just fine, but 1.1 and 1.1.1 did not for many people, myself included.
My own publishing problem turns out to have been because I run a Squid Caching Proxy in my basement. I was fortunate enough to discover why iWeb stopped publishing. My experience is documented here: http://www.untergeek.com/?p=675
Having perused many of the "publishing error" -type posts in this forum, I can tell you that many have discovered that they are able to upload via dial-up or from another site via a different ISP. This leads me to believe that some ISPs block these new HTTP methods, causing iWeb publishing to fail. (The HTTP methods are ACL and DMMKPATH).
So the short version is that iWeb isn't at fault, per se, but rather that the disconnect is between the new HTTP methods and some ISPs performing some sort of filtering. I imagine that Apple's developers had no idea that these new methods could or would be filtered in this fashion.
Perhaps when they find out that this is occurring, they'll make a non-filtered work-around.

Poor Technical Support in Turkey

Hello,
I am having a serious problem with iPad I've bought just a week ago. Actually, my main problem is the careless and rude behaviour of both the official Apple technical support and the seller here in Turkey.
I will summarize my problem; here it is: I've bought the iPad and opened the package at home (I didn't open it at the seller's because it was a gift for my boyfriend.) When we opened the package and looked at the iPad, we realized a small plastik piece stucked between the frame and the back metal part. We tried but the plastic piece wouldn't easily picked out, so we took the iPad to the store we bought. Here the problem starts. Firstly, the customer representative was neither willing to replace the item nor send it to the technical support for the decision. She also told us in an extremely rude manner that this was such a tiny problem to deal with (as if we were taking her time.) After we insisted that we didn't want this item with this problem (We had to make a numerous explanations such as our trust in Apple products and the brand itself for more than 10 years; she finally took the item in order to send it to the technival support. Just yesterday, they called us and told that they took the plastic piece out and when we asked what it was, they explained that it was a small piece from the protective layer under the frame of the iPad. When we looked at the iPad closely, we could still see the edges of the plastic piece because it was just cut. We told that we didn't want the item and we requested refund or a replacement with a new one. Unfortunately, they didn't accept it and sent iPad to the Apple store from which we bought. Tomorrow, we are going to the Apple store to object to take back this iPad. If they do not give us a refund or a replacement, we are going to take legal action considering our consumer rights.
Do you think that I have a right to do that?
And also on www.apple.com I couldn't find any email address to report the inconvenient behaviour of the personnel working in the official sellers and technical support team here in Turkey. It's a pity that we experience such problems over a brand whose products we truly trust...
Sincerely,
Ipek Gur

The Apple store we bought the item is:
http://arti.net.tr/v2/
Contact Info:
Kanyon Alışveriş Merkezi
Büyükdere Caddesi No.185
34394 Levent - Istanbul
Telefon : 0 212 353 04 60
Faks : 0 212 353 04 60
www.troyapr.com

Is it safe to give my home address to technical support over the phone?

Hi, I have just spoken to Apple' technical support over the phone in regards to my Apple Care Plan' compatibility, during the conversation the guy I was talking to asked me what my home address was, hesitating I gave it to him however, when I asked him why did he needed that information for, he gave me a very weak answer, he said "I'm not sure, I think It is part of the procedure" - Now I am doubting on what the reason is to ask for such info, So does anyone knows why Apple requires home addresses? Thanks

Are you sure you spoke to Apple? Or did you get the number from a Google search?
If it's from Google, it was most likely not Apple, but a third party outfit and I would not trust much of anything they'd claim. Applecare is sold to match specific devices - your home address has absolutely nothing to do with purchasing it.
Apple's numbers are here:
http://www.apple.com/contact/
If you have a question re. Applecare, why don't you post it here - maybe we can answer it.

If I need to have some official letter (or e-mail)from apple technical service, what is the e-mail address?

For official letter from apple technical support, what is e-mail the address?
I have some case to prove from apple official opinion.
Please let me know.. I try to find that in whole apple site, I couldn't

Okay we're sorta making progress. Barely.
I chatted with someone from support based on your suggestion and she was able to disconnect my AppleID and primary e-mail address.
My "primary e-mail address" on the AppleID site is now listed as my @me.com account.
However, it's asking me to verify it, but no matter how many times I click the "resend verification e-mail" link, nothing has shown up.
If I try to change it to an alternate e-mail, like my @bellsouth.net account, clicking "save" to save those settings does nothing, and it reverts back to @me.com
Nothing at all gets through to my mac.com account.
This is especially troubling since I updated to Mountain Lion this morning. One of the first programs I used, Messages, asked me to verify my AppleID by checking my @mac.com e-mail.
What a headache.

Apple Technical Support

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