All Airport dropouts: CALL APPLE TECH SUPPORT NOW!!!
I am using an Airport card in my iMac to connect wirelessly to the internet. My wireless signal has been unreliable since I bought this computer in November. I've tried new router settings, upgrading firmware, even bought a new router. I have spent hours on the phone with Apple Technical Support, have taken my computer to two different Apple stores for diagnosis and repair and am on my second erase and re-install. I told my latest tech guy that this seemed like a pretty wide spread problem with all the messages on these boards, but, according to him, it's really only a tiny fraction of all of the business Apple does. I find it to be one of the most disruptive and infuriating glitches that I've experienced because there is no good fix for it and because Apple clearly doesn't care to figure out what the problem is. I was even the one that suggested to my tech guy that I send him my log to try and see where the problem lies. Why has no one ever looked at my log! Yesterday's tech guy finally agreed to replace my computer. I'm not sure I want one. My eMac still works fine. Maybe I'll just sell the new one. Anyone want a new in box 20" iMac?
I have some information you can pass on to Apple Tech support, if you ever contact them again.
iWeb 1.0, from what I have heard, generally connected just fine, but 1.1 and 1.1.1 did not for many people, myself included.
My own publishing problem turns out to have been because I run a Squid Caching Proxy in my basement. I was fortunate enough to discover why iWeb stopped publishing. My experience is documented here: http://www.untergeek.com/?p=675
Having perused many of the "publishing error" -type posts in this forum, I can tell you that many have discovered that they are able to upload via dial-up or from another site via a different ISP. This leads me to believe that some ISPs block these new HTTP methods, causing iWeb publishing to fail. (The HTTP methods are ACL and DMMKPATH).
So the short version is that iWeb isn't at fault, per se, but rather that the disconnect is between the new HTTP methods and some ISPs performing some sort of filtering. I imagine that Apple's developers had no idea that these new methods could or would be filtered in this fashion.
Perhaps when they find out that this is occurring, they'll make a non-filtered work-around.
Similar Messages
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I called apple support because my iphone 5 charger stopped working and they said they would send me a new charger but why do they need credit card information if every apple product has 1 year warranty?
Hi CryyCorr33
Sound like they did what is called an express replacment. What apple does is they put a hold on your Credit Card for the amount of the cord because they are sending you the cord first. Then, once you receive the new cord in about 2-3 days, you'll put the defective cord in the box and ship it back out and when they receieve the defective one, they'll be able to remove that hold from you card.
I believe the reason behind the hold on your card is incase you don't return your defective one to them so they can find out the cause of the issue.
An Apple Retail Store could swap them out for you in store incase you happen to be near one. This requires no hold.
Hope this helps -
Does anyone have a phone number for Apple Tech Support?
Is there a phone number to call Apple Tech Support? I've read and read the manual....can't find it. Have looked online under "iPod + iTunes Support"....saw a section about complimentary one time tech support...but no phone number. Is there any way to call them without signing up for the $59 Support contract?
Any help would be appreciated.....I'm at a dead end.
Thanks.Found it.
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Contacting Apple Tech support about persistent fan problem
I have had a persistent fan noise problem for nearly a year now. My MacPro is 16 months old and the video card fan constantly runs at high or near high all the time. My MacPro is never silent and often very noisy. This, I understand, is very abnormal for the MacPros. I have listened to other MacPros in shops and they are nearly silent. Mine buzzes always.
I have taken my computer in three times since purchasing it. The video card has been replaced twice (ie, I'm on my third video card) and the motherboard has been replaced once as well. I've taken the machine to two different repair shops and I still have this fan noise problem. All the repair guys can say is "yeah its noisy but I don't know why"
I would like to contact Apples main tech support about this but cannot find any info on how to on the support site. Does anyone know how to contact Apple's main tech support (e.g., who do the technicians contact when they run into trouble)?
Thanks for your helpThe numbers on the page I linked to are all, to the best of my knowledge, Apple tech support, not independent support providers, with the possible exception of Hong Kong and perhaps some of the smaller areas; I'm not sure, not having called them all. What country are you in?
BTW, there is no email for Apple tech support. Apple provides tech support via telephone only.
Message was edited by: Dave Sawyer -
Weird Server Problem - Apple Tech Support guys baffled!
So here is a really weird one!! I go to the finder. I choose 'Network' from the sidebar. I select a columnar view of the servers showing the names of the machines connected to my network. The last item, names 'Servers' should show an alias with a link to my own iMac G5 (which is named DG's iMac G5) - but what it actually says is 'macaboss.central.cu.lu' which I have found out is a server of some kind at the Central University of Luxemburg!!! Aaaaagh! So here is what is even more strange! All of the Macs on my network have the same problem and all have different names - all of which are connected with the Central University of Luxemburg. I have looked everywhere and cannot find any way to change this. I have spoken to Apple and they have no idea what has happened here or what to do. If you can shed any light on this, or can offer a solution, then I will be seriously impressed. Thanks
iMac G5 2 Ghz 1.5Gb Mac OS X (10.4.5)The numbers on the page I linked to are all, to the best of my knowledge, Apple tech support, not independent support providers, with the possible exception of Hong Kong and perhaps some of the smaller areas; I'm not sure, not having called them all. What country are you in?
BTW, there is no email for Apple tech support. Apple provides tech support via telephone only.
Message was edited by: Dave Sawyer -
Can't install open office; youtube videos + green screen; using call HP Tech Support fails
Can't install open office; youtube videos are green screen (audio ok); using call HP Tech Support fails (no reason given)
1) Can't turn McAfee Livesafe off, and think it's what's keeping me from installing Open Office. It downloads but can't install.
2) At work on wireless guest, youtube looks fine. At home on ethernet through DISH satellite, it's green screen. This is not he case with my older HP laptop connected to the same ethernet cable.
3) Why is HP tech support rejecting me, after I type everything in? If I ca't use it, don't make it an option!!!! The forums were choice #2, so here I am ... make me proud ...
Thanks everyone!!!!An alternative to OpenOffice would be KingsSoft Office, it performs better and still Free:
http://www.kingsoftstore.com/
McAfee products are problematic on some systems and suggest you uninstall it using their removal too then reboot:
http://service.mcafee.com/FAQDocument.aspx?id=TS101331
Build in Windows Defender should reactivate after the reinstall. As an antivirus product it is adequate as long as you practice safe surfing habits.
Windows key + X, select Command Prompt (Admin) and type: sfc /scannow
Let me know if it does not fix all or any corrupt system files.
Reboot and now try your Youtube.
I do not have an answer to what transpired between you and HP Support but only to say you should come here first.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations. -
Lacking confidents from my apple tech support,
Dear Apple,
I still consider my self to be a new Apple user since I just bought my first Macbook pro back in 2009, and I gotta say I was impressed with it since of day one. But there was some minor issues that I ran too when I was playing some video games, for example like one I played a lot was World of Warcraft and and also other games like Sid Meir Civilizations. The type of issues I was experiencing was very slow game play from originally when I first played them, it was like the game was slowing down like I was running out of memory or exceeding the processing ability of the Apple Video Processing abilities it self, so common sense I decided to check out what was happening with my game play and I look at my internet , which was fine then I check my video FPS which I notice it was moving around horrible from being very low to 05,10 then 15. So I figure something was up, something was messing around with my FPS so I called up Tech Support for Apple and I told them my problems they said FPS is not part of the apple components and they don't trouble shoot 3rd party software, but I told them FPS isn't a 3rd party software but a term used in video cards as in Frame Per Second and he was stating how he worked and own a apple for a long time and was never familiar with it and I have spent nearly 45 minutes trying to convince this guy that he needs to escalate my matter to high level of tech support, because it was pretty obvious he didn't know what he was talking about. So it took me another hour or so, since I had to hang up on this CSR and call up another one that was being a cocky liberal, to a person who was open minded and wiling to work with me. Then Later I found out all this happen due to my power adjustments on my performance adjusted my limited FPS which I had to reboot and fix it, I think all of this could of been avoided if apple would hire people who actually knew what they are doing. Our country is in a recession and there a lot of qualified workers out in our economy, who are willing to do a good job and also have the ability to work outside the box.This is a user to user forum. Your post will fall on deaf ears. If you have a question about how something works or why it doesn't work on the Mac, please present it without any extra fluff. Don't give us the Gettysburg Address of complaints. No one will listen or read it.
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Apple Tech Support and the Publish Fiasco
This publishing issue has been something I have fought with from the moment that iWeb was released. It recurs every few weeks, and either resolves its self, or in the most extreme case the last time this ocurred, I had to delete my entire site from my iDisk manually, and spend 10 hours, and repeated attempts republishing.
I had contacted Apple Tech support, and gotten no satisfaction. They escalated the call some weeks ago. I was supposed to hear from an engineer and never did. That is what prompted me to go the extreme route of actually deleting my entire 860 MByte site and starting over.
I installed the iWeb update this morning, thinking that this problem would be solved. It was not. Looking around on this discussion board, I see an awful lot of similar comments. This has made me all the angrier since this is an issue that has been there since day 1, and not been resolved.
I very angrily called Apple technical support, and because I had reported this case multiple times in the past, I was escalated to a higher level support. I have been on the phone with Apple for the past two hours. The engineer ended up taking an extensive report from me. We tried several of the recommended procedures: check privileges on .mac, alter .mac allocation sizes, delete the assets.plist in the domain file, etc. to no avail. Finally stumped, the engineer sent me a program to actually capture a bunch of logs from my machine, as well as a network traceroute, in an effort to see what is going on network-wise in communicating with .Mac servers. He has promised to get back to me later in the week.
I STRONGLY recommend that everyone having issues with this get on the horn to Apple tech support, and immediately demand that the issue be escalated to the higher-level support engineers, especially if you have already attempted the various solutions offered here. If they are bombarded with support calls and people offering to dump logs and send to them, they will resolve this issue sooner than later (hopefully).
Message was edited by: SkipHaughay For: SpellingI have some information you can pass on to Apple Tech support, if you ever contact them again.
iWeb 1.0, from what I have heard, generally connected just fine, but 1.1 and 1.1.1 did not for many people, myself included.
My own publishing problem turns out to have been because I run a Squid Caching Proxy in my basement. I was fortunate enough to discover why iWeb stopped publishing. My experience is documented here: http://www.untergeek.com/?p=675
Having perused many of the "publishing error" -type posts in this forum, I can tell you that many have discovered that they are able to upload via dial-up or from another site via a different ISP. This leads me to believe that some ISPs block these new HTTP methods, causing iWeb publishing to fail. (The HTTP methods are ACL and DMMKPATH).
So the short version is that iWeb isn't at fault, per se, but rather that the disconnect is between the new HTTP methods and some ISPs performing some sort of filtering. I imagine that Apple's developers had no idea that these new methods could or would be filtered in this fashion.
Perhaps when they find out that this is occurring, they'll make a non-filtered work-around. -
Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8
Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar. -
What is my next step if Apple Tech support does not solve a problem?
Apple Tech support and engineers have not been able to solve an iCal / iCloud issue.
What do I have to do next to be able to use native apple Calendar app with my iCloud calendar?
Ron
<Email Edited by Host>Perhaps tell us what the problem is, and maybe someone here can help?
Make sure to include all relevant info (OS versions, what the problem is, what you have tried to resolve it). -
Does Apple Tech Support respond to this forum?
How do I get the attention of apple tech support?
This is a user to user forum.
You will not get an Apple response here.
You can make an appointment at the Genius Bar or call Apple Support. -
if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??
actually i found out how to fix it
1 sign out of apple account
2 close down passbook app
3 change year to 2013
4 reopen passbook and sign in at the button with your apple ID
5 change the time to auto update and it should work from now on.
this worked for me let me know if it work for you:) -
When I close the lid on my retina MacBook Pro with Thunderbolt and it goes to sleep, I cannot wake it without shutting it down and restarting it. Called Apple tech and they did not have a solution. Any ideas?
Try these places:
MacBook Pro
https://discussions.apple.com/community/notebooks/macbook_pro
https://discussions.apple.com/community/mac_os?view=discussions
http://www.apple.com/support/macbookpro
Mac OS X Help
Isolating Issues in Mac OS
http://support.apple.com/kb/TS1388
https://www.apple.com/support/osx/
https://www.apple.com/support/quickassist/
http://www.apple.com/support/mac101/help/
http://www.apple.com/support/mac101/tour/
Get Help with your Product
http://docs.info.apple.com/article.html?artnum=304725
TimeMachine 101
https://support.apple.com/kb/HT1427
Mac OS X & Mountain Lion Community
https://discussions.apple.com/community/mac_os
https://discussions.apple.com/community/mac_os/os_x_mountain_lion?view=discussio ns
Recovery Mode
http://support.apple.com/kb/HT4718 -
I have IPad 1 and for some of my game Apps, I need at least IOS 4.3. I open my IPad to Settings, General, but there is no "update" to select..should I call Apple Tech to have my IPad updated???thanks
The Settings > General > Software Update option only appears when you have iOS 5+ installed, you will need to update via your computer's iTunes.
Connect the iPad to your computer's iTunes and copy any purchases off the iPad to your computer via File > Devices > Transfer Purchases. You may also want to copy photos and any important documents off the iPad as well e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case. You can then force a backup of the iPad via File > Devices > Back Up
Then start the update by selecting the iPad on the left-hand sidebar, and on the Summary tab on the right-hand side clicking the Check For Updates button
Updating to iOS 5+ : http://support.apple.com/kb/HT4972
You can only update a device to the highest iOS version that it supports, which for a first gen iPad is iOS 5.1.1 -
Reporting issues to Apple tech support
Hi,
I will be a new mac user if I don't cancel my order in the next few days due to all your complaints. I was wondering if "we" can report this issues back to apple tech support. Are they aware of these problems(whine noise, etc)? I understand that some of the issues are not big deal but I believe we should not experience them. I would like to know how many macbooks have been shipped without a problem.
ThanksYou have a couple of problems here (at least!):
1. Very few people actually subscribe and post to this board as actual users of the product - out of the thousands of MBP's out there - so there is not totally solid information to begin with. Most of what you hear is because the more tech savvy people are on this board and are "experimenting" with thier new MBP's and are noticing more than the "civilians" out there.
2. When there is an issue, I worry that too many times the issue is being discussed to death here, as if any of us have all the answers. And, yes, I agree with you - ALL issues must be reported to Apple - or there will be no fixes!
3. As has been mentioned by numerous long-time Apple folks here, every product has some issues that are either minor or less. Some are widespread, but most are on an individual basis. I'm betting that is the case with a lot that is being reported here. Just because the MBP is a new product does not mean you should get all worried and cancel. As I said, plenty of PB's have issues - go to that forum and you will see them.
3. The guys at the Apple Stores are good (the Genius's), however, YOU have more experience with the MBP (if in fact you have one already) than the guy in the store! I wouldn't necessarily count on them being to the "genius" level just yet! On the other hand, they know how to make things happen that you and I can't possibly accomplish.
I am looking forward to my MBP getting to me (soon I hope) and will hope that I experience none of the issues reported here. However, if I do, I accept that as an early adopter of new technology. If that is something you can't do, then I suggest you cancel. However, I don't think you have much to worry about. Sure, maybe "famous last words", but in my eight month experience with Apple, they are all they say they are and their reputation is golden.
Bob
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