AppleCare Scratched the back of my iPod!

When I sent my iPod Video 60GB to AppleCare because the HDD wasn't working, they scratched the back (metal side) when they were fixing it. I don't think that I should have a scratched up iPod from Apple, because I took every precaution so that I wouldn't scratch it. I went to an Apple Store and the guys there said to call AppleCare and they will do something about it, but I'm wondering what you guys think. Images:
http://i26.photobucket.com/albums/c133/peter0328/0915072310.jpg
http://i26.photobucket.com/albums/c133/peter0328/0915072309e.jpg
http://i26.photobucket.com/albums/c133/peter0328/0915072309d.jpg
http://i26.photobucket.com/albums/c133/peter0328/0915072309c.jpg
http://i26.photobucket.com/albums/c133/peter0328/0915072309b.jpg
http://i26.photobucket.com/albums/c133/peter0328/0915072309a.jpg
http://i26.photobucket.com/albums/c133/peter0328/0915072309.jpg
http://i26.photobucket.com/albums/c133/peter0328/0915072308.jpg
http://i26.photobucket.com/albums/c133/peter0328/0915072307.jpg
http://i26.photobucket.com/albums/c133/peter0328/0915072319a.jpg
http://i26.photobucket.com/albums/c133/peter0328/0915072319.jpg
http://i26.photobucket.com/albums/c133/peter0328/0915072318c.jpg
http://i26.photobucket.com/albums/c133/peter0328/0915072318b.jpg
http://i26.photobucket.com/albums/c133/peter0328/0915072318a.jpg
http://i26.photobucket.com/albums/c133/peter0328/0915072318.jpg
Sorry about the quality, all I have is a camera phone. Make sure you look at the last 6 because they show the scratches the best.

Can't they scratched the metal! Plus, I paid my $60 for the 2 year warranty so that when it broke they would fix it. After they get it working, they scratch up the whole back. Thats completely unacceptable for a repair. I just realized I didn't block out the serial # Oh well.

Similar Messages

  • Is there any way i can get the back of my ipod touch 4th generation replaced by apple?

    i really want to get the back of my ipod touch 4th generation replaced beecause there are a lot of scratches on the back of it and i am wanting to get the back replaced by apple is there any way i could do that?

    See
    http://www.apple.com/support/ipod/service/prices/

  • TS1292 hi, I've got itunes music card for my birthday and when I scratch the back to redeem the code everything gone, so no code, what can I do?

    hi, I've got itunes music card for my birthday and when I scratched the back to redeem the code everything gone, so no code, what can I do? I've been to tesco to customer service and they told to contact itunes support

    These are user-to-user forums. If the page that you posted from doesn't help then you can try contacting iTunes Support via this page (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

  • Can we change the back of an iPod 5?

    I scratched the top of my Ipod 5..can I change it?

    Try iFixIt.com for parts and tutorials.
    Troubleshooting 101
    Some topics covered
    -Basic troubleshooting steps
    -Hard reset instructions
    -Manual restore instructions
    -Hardware troubleshooting
    -Preventive Maintenance
    -Anti-theft & recovery tips
    -Battery-saving tips
    -Repair options
    -Contacting Apple
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • Can I Gold Plate the back of my iPod Touch?

    If i can gold plate the back of my iPod Touch how much would it cost?

    Here's one company in the UK:
    http://www.appletattoo.com/touch-ipod-gold-plated-iphone-gold-plated-ipod-gold-p lating-iphone-gold-plating-gold-ipod-gold.html
    Note that plating like this will almost certainly void your iPod's warranty.
    I'd suggest you just buy a skin for your iPod. It might not be quite as snazzy as having your iPod gold-plated, but it will be a lot easier and almost certainly a lot less expensive, and won't affect your warranty.
    Regards.

  • I bought an itunes card but when i scratch the back for the code it took off the ink. I cant do anything cause i cant enter the right code to buy songs

    My itunes card that i bought yesterdAy dont work cause when i scratched the back for the code the ink took off

    You'll need to contact support and ask them to find the code for you. Don't forget to include the serial number of the card for their reference.
    iTunes Store: Invalid, inactive, or illegible codes
    http://support.apple.com/kb/TS1292
    http://www.apple.com/support/itunes/contact/

  • Can you easily scratch the back of the iPad mini with your fingernails?

    I have a iPad mini with retina display and I'm worried that my fingernails might scratch the back.

    It is probably possible but I would think unlikely. The back is made of aluminum which could get scratched but I don't think your nails could do it. Neither my iPad nor my wife's iPad have ever gotten scratched from our use.

  • HT201209 when i scratched the back of my itunes voucher some of the code came off/is not visable. is there anything i can do ???

    when i scratched the back of my itunes voucher some of the code came off/is not visable. is there anything i can do ???

    Contact the iTunes Store by going to - http://www.apple.com/support/itunes/contact/.  At the bottom left, you will see a "contact support" link.  Just select it, then select "iTunes Store", then "iTunes Cards and Codes".  Follow the on screen instructions.

  • Glue a router to the back of an ipod touch and call it an iphone?

    This may seem like a stupid question but is it possible to glue a portable battery powered wi-fi router to the back of an ipod touch so you can surf the web anywhere? That would be awesome!

    Axel Foley wrote:
    A WiFi router is going to need an internet signal from an access point somewhere therefore taking a router around will not help. You would be just as good as one without having a router at that point.
    What you would need is a portable access point which gets its signal from a satellite such as the one mentioned above and that is the Verizon MiFi. It will act as an access point and a router allowing up to three connecions simultaneously. It is $59.99 per month.
    Axel F.
    FYI the Verizon MIFI uses localized cell phone towers to connect to the internet and not Satellites.

  • Scratched the Backing of my MBP.

    I have badly scratched the backing of my Macbook Pro. Since the part is user-removable, I was hoping I could find one online to buy. Unfortunately my searches have yielded zero results. Is there anyone on here who could help me in some way find a back for a Macbook Pro (late 2008)?

    You can buy them online, but they are kind of pricy.
    Here is a link: http://www.ifixit.com/MacBook-Parts/MacBook-Pro-15-Inch-Unibody-Lower-Case/IF161 -002
    Message was edited by: evan127

  • Is there a way to get scratches off the back off my ipod?

    My ipod has some scratches on the back and i was wondering if there was a way to get them off.

    This works for removing scratches from the front and the back.
    Restore your iPod nano to new condition with a $4 can of Brasso

  • Uhm, I had the Ipod 5th generation for a week, and I accidently scratched the back on the apple logo, and near the bottom. I was wondering if I could possibly get the back fixed, or....?

    My Ipod 5th generation, which I bought a week ago, I noticed I had a scratch on the back logo and one on the bottom and I never remembered ever scratching it. Is there any possible way where it could be fixed?

    You could pay for a replacement at the repair price:
    Apple - Support - iPod - Repair pricing

  • Will the 1 year warranty cover scratches on the back of my iPod touch? Perhaps give me a new itouch?

    I have quite a few scratches on the back of my itouch, one really long one. I was wondering if I could go to the store with my "1 year warranty" and get a new one? My 1 year warranty is almost ending, so I wanted to see if this would work. Thanks

    No. The warranty states:
    This warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside Apple’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product, or if any serial number has been removed or defaced from the Apple Product.

  • Does it matter that I have a sticker on the back of my iPod?

    My ipod touch's home button is barely working.  The touch is within warranty, but I put a sticker on the back... does that void my warranty?  Also, since its in warranty, do you think they'll swap it out/fix it?  Thanks!

    It shuld not matter.  The warranty states:
    This warranty does not apply: (a) to consumable parts, such as batteries or protective
    coatings that are designed to diminish over time, unless failure has occurred due to a defect
    in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches,
    dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to
    damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external
    cause; (e) to damage caused by operating the Apple Product outside Apple’s published
    guidelines; (f) to damage caused by service (including upgrades and expansions) performed
    by anyone who is not a representative of Apple or an Apple Authorized Service Provider
    (“AASP”); (g) to an Apple Product that has been modified to alter functionality or
    capability without the written permission of Apple; (h) to defects caused by normal wear
    and tear or otherwise due to the normal aging of the Apple Product, or if any serial
    number has been removed or defaced from the Apple Product.

  • Is it possible to get a camera added to the back of my ipod 5 16gb?

    Is it possible to get a camera installed on the back of my sons ipod touch 5th generation 16gb? I bought the wrong one on accident.

    No. If you purchased it from Apple within the last 14 days you can returnit for a full refund and purchase a 32 or 64 GB 5G since those have the back camera.
    Returns & Refunds - Apple Store (U.S.)

Maybe you are looking for

  • "Back Up Disk Image cannot be mounted" AEBS and Time Machine

    Hi all, I am hoping someone can help me. I recently purchased an Airport Extreme and was able to connect a G Tech Hard Drive to it and use it as the Backup Disc in Time Machine (thanks to help from other users in the forum). Until yesterday, the back

  • T400 palmrest vibration from hard disk

    Just took delivery of a new Thinkpad T400 and notice that I can feel the vibration from the hard disk drive on the palm rest, especially the right side.  I can't hear the HDD and the vibration is subtle, but just wondering if this is normal.  The dis

  • How to convert MP3 to Iphone text tone

    Hi guys Can any good soul please help me. Thanks

  • Can View Store But Not My Cart Nor Purchase IN Latest Version

    Loaded the latest version of iTunes and now I can't purchase or put anything in my shopping cart. All began after I tried to upgrade my iTouch software. Now when I try to view or put something in my shopping cart or purchase something out right, I ge

  • Option for no aggregation of hierarchy

    Hi All, I am thinking of something which is different from what we do in SAP BI. Say i have hierarchy with value in report as Raw material                        * 40 *                     ---w-Iron                           10 p-iron