Applecare / Support question

I am thinking about buying a Macbook Pro in the USA (im from Canada) if I bring it over here, will I get support from Canadian Apple retailers/outlets if there is anything wrong with the hardware?
thanks

Yes - Apple portables have world wide warranty unlike the desktops. But you might want to call Apple and make sure for your particular case it applies. I would be surprised if you hear otherwise though.

Similar Messages

Is there any way to contact verizon with a detailed cell phone technical support question?

Is there any way to contact Verizon with a detailed cell phone technical support question? I prefer e-mail so as to provide details (like I am trying to provide here). I have tried in-store personnel (no help at all) and the web chat - they just want to see me more data instead of helping me with my basic problem!
I CAN NOT GET ANYONE FROM VERIZON TO GIVE ME ANY HELP NOR CAN I FIND A WAY TO FILE A COMPLAINT. AT THIS POINT I JUST WANT TO DROP MY VERIZON ACCOUNT BUT I'M SURE THAT IT WILL COST ME A SMALL FORTUNE TO GET OUT OF IT.
Here is my issue:
Chat transcript removed as required by the Verizon Wireless Terms of Service
BELOW IS A SCREEN COPY FROM REDDIT ABOUT SOMEONE WITH THE SAME PROBLEM WITH A VERIZON CELL PHONE
So last night my RAZR MAXX HD did something totally bewildering by spontaneously downloading 2.6 GB of data over the course of ~ 3 hours. Fortunately I was able to catch this problem before it ended up being really expensive, but I still exceeded my 2 GB data plan by 600MB.
The Culprits:
Reddit News Free: 160 MB foreground / 0.96 GB background
Android OS: 0 MB foreground / 1.18 GB background
Several unnamed applications: ~ 350 MB
Screenshots:
The massive data spike
Android OS data usage
Reddit News Free data usage
Weird unnamed processes
Detailed timeline:
5:12 PM: Incident begins according to VZW data usage website (2.60410 GB used). This is around the last time that I used my phone at the laundromat before getting dinner and watching Game of Thrones.
8:04 PM: 50% of data allowance used (txt msg)
8:31 PM: 75% of data allowance used (txt msg)
8:58 PM: 90% of data allowance used (txt msg)
9:13 PM: 100% of data allowance used (txt msg)
10:05 PM: Got the text messages and immediately put the phone into airplane mode
10:30 PM: Took screenshots
10:45 PM: Enabled wifi, installed Kaspersky premium. Scan returned no threats.
11:00 PM: Left phone in airplane mode, went to sleep.
The questions:
What was the root cause of this issue? Did Reddit News freak out as a result of an esoteric bug or was my phone hacked?
If this was a simple Reddit News bug, then why was the Android OS also trying to use such a massive amount of background data?
What the hell are these unnamed numeric applications? I've inspected my process history and this is the first time they have ever attempted to use data.
I'm pretty sure that I can explain this situation to Verizon and get out of having to pay additional data usage fees, but I would like to know more about the problem before I get in touch with them.
all 13 comments
best
[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago*
All I can think is your phone may have background downloaded an OTA update, and you'd then be prompted with something like, "As update to your Android system has been downloaded, would you like to install it now?"
I do find it very odd that the update would be 2.6GB. As a rough base, the CyanogenMod 10.1 firmware for your device is well under 200MB, so unless Verizon has a ****-ton of bloatware in the update, or it had to attempt to download multiple times for some reason, it may be a stretch.
But doing a little homework, it looks like the Verizon Razr Maxx was updated to 4.1 in late March. Maybe they're still rolling it out in waves? Have you gotten the update yet?
Edit: Aaaand I just noticed you appear to be running an AOSP-based ROM, which totally rules out a carrier update being sent out.
Edit2: If you want to live dangerously, you could try running:
#kill -9 12289
That 12289 is the PID listed in your screenshot. But don't run that without fulling understanding the kill command.
The ps command could also be of use, but probably not.
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[–]lechnito[S] 2 points 1 year ago
I can confirm that the phone is currently at 4.1.2 and that I wasn't prompted for an OTA update.The fact that both the Android OS and Reddit News processes were simultaneously using an extremely large amount of data is unlikely to be a coincidence...
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[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago
That is very curious that the spikes happened at the same time.I'm curious. It may have put at least some of that 2.6GB somewhere. You could use a data visualizer tool to see if you can find it, which may lead to more clues.
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[–]lechnito[S] 2 points 1 year ago
The largest directories are:
DCIM: Normal looking photos (90,825 KB)
Android: Primarily map cache data (64,846 KB)
If it was downloading content then it did not significantly save content to storage. It's not like I have anything particularly sensitive on the phone, but the idea that it was uploading a snapshot of my data definitely makes me uncomfortable.
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
Yup, Digital Camera IMages and videos.Somewhere in /sdcard/Android would be my guess as to where a mysterious file would be downloaded, but if it's only 64MB, and mostly map data, I'd safely rule it out.I'm sorry, but I'm stumped here.Edit: I should mention I don't think this is malware, because unless a malicious app gained superuser access, any data it used would show under it's own apk in the data usage list, not Android OS.
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[–]mistrbrownstone 0 points 1 year ago
DCIM: Normal looking photos (90,825 KB)
Was it trying to auto-upload pictures or video to G+?I ******* hate that.
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[–]lechnito[S] 1 point 1 year ago
Although I'm not really up to speed with the Android platform, I come from a UNIX background so I feel comfortable running commands. How do I pull up a bash terminal? Do I need to root the phone first?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
There's a number of terminal emulators in the Play Store that work well. You don't need a rooted phone to get to the shell as your user, but any privileged command won't execute unless you can grant it permission from the Superuser app that is installed when you root the device. So you could probably do a ps -e, but not a kill -9.
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[–]lechnito[S] 1 point 1 year ago
Got it. I downloaded a terminal emulator but unfortunately those processes no longer exist.Does Android keep a generic log of system level events like /var/log/syslog?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
I don't think so, and I know you'd need superuser permission to read most of the files in /var/log anyway. I'm not super familiar with how Android does its logging, but I do know that the two files of interest are the logcat and dmesg.
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[–]sh0nuff 1 point 1 year ago
Want to mention here that using your settings to set your data cap (set it on your billing day), then you won't go over again.Those text messages are really unhelpful, as they send out well after the data has been used. Chances are good you hit close to the 2GB mark before you received the bulk of the messages.
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[–]kindofabuzz -4 points 1 year ago
Quit installing pirated apps.
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[–]lechnito[S] 1 point 1 year ago
That's definitely not the case here; both my PC and and Android phone are free from pirated apps.

You used the data. Verizon can not see what it was sued for. However your phone can see whats apps used the data. go to settings-data usage- there will be a place that says data usage cycle. line the dates up with your cycle. then there will be a bar graph below that extend bother white bars one all the way to the left and one all the way to the right. after those are extended below that will be a list of apps, there should be one that used over 2 gb and that will show you what app used that data in her purse

My mac's keyboard is not working with my mac.the green light blinks and i cannot get onto my mac. everything on the support questions does not help because i cant go on the mac and i cant sign in

my mac's keyboard is not working with my mac.the green light blinks and i cannot get onto my mac. everything on the support questions does not help because i cant go on the mac and i cant sign in

If you can't sign in, then you can't troubleshoot and/or pair the keyboard until after that........ so, for that, you will need to borrow someone's USB wired keyboard in order to get signed in and to the Keyboard Bluetooth Preferences.

AppleCare Support alternatives

Anyone have suggestions on how to go beyond AppleCare support for a solution. MacBook has been sent to Apple 3 times. Each time they replace HD install OSX. It returns and works for about a day and then apps start falling off and eventually the OS won't boot. Hired a technician (4.5 hours) who erased HD (zero data) and tried to install OSX from original disk, then tried Tiger install, then Leopard install. All got through about 1/3 of the install process and than failed. No working MacBook since Sept 28. Been the "product specialist" route, spent hours on the phone. All they will only do is attempt repairs on a computer that has been labled defective. What is the next step to getting a computer that works? How do I get out of this mess? Anyone know some other means of getting Apple's best to solve this porblem. One AppleCare techie said that the computer must have been sitting too close to a fan, magnet or TV none of which are in the area exceppt for the magnet that keeps the power plug attached. Silly guessing on his part. Help!

Apple Customer Relations can't help.
She sent me back to tech support and said to ask for a manager which is what we've been doing since September! Strange, no one at Apple can solve this problem and they won't replace the lemon!
I wonder how Steve Jobs (if he was just a regular old user) would handle not being able to use his computer for 47 days why he waits for dozens of people to decide if they can or will fix it.
just venting . . .

HT5691 Why can't I purchase applecare support for my iphone5 that was bought from ATT?

Why can't I purchase applecare support for my iphone5 that was bought from ATT?

not online like I usually do.
when I enter the serial number, it shows standard warranty with no option to purchase exended applecare+

Support Question?

Hi,
I need some support question in PA,OM,TM.
Satish

QUESTIONS GIVEN BY ARUN Sundaram pls dont reward to me this arequestions given by one our experts
1. Which elements make up the enterprise structure?
2. Which elements make up the personnel structure?
3. Which elements make up the organizational structure?
4. Which criteria play a role in establishing these structures?
5. Which control features are controlled using the personnel subarea?
6. Which control features are controlled using the employee subgroup?
7. What is a payroll area?
8. What is an Infotype?
9. Which criteria determine payroll areas?
10. What is the organizational key used for?
11. In which Infotype are administrators defined?
12. Why are administrators defined?
13. What can features be used for?
14. What is the connection between Planned Working Time (Infotype 7) and Basic Pay (Infotype 8)?
15. Which ways are there to define default values for the pay scale area and pay scale type?
16. What is the employee subgroup grouping for collective agreement provisions used for?
17. Where are pay scale groups and pay scale levels defined?
18. How are wage types created in the SAP R/3 system?
19. Can all wage types be entered into all Infotypes?
20. What does the input permissibility of a wage type depend upon?
21. What is the personnel subarea grouping for primary wage types used for?
22. What is the employee subgroup grouping for primary wage types used for?
23. What ways are there to valuate wage types? Where are wage type valuations defined?
24. How can you evaluate wage types indirectly?
25. How can you define default wage types for the Basic Pay Infotype?
26. What ways are there to perform pay scale reassignments?
27. What ways are there to perform standard pay increases?
28. What is the difference between the simple and extended pay increases?
29. Can several personnel actions be performed on the same day?
30. What is the Additional Actions Infotype used for?
31. If an employee leaves the enterprise, are all Infotypes delimited?
32. Which control options do you have for Customizing when configuring Infotypes?
33. Can a screen in HR data consist of several Infotypes?
34. Which ways are there to modify screens in Customizing?
35. What is an Infotype menu and what is its purpose?
36. What is an info group? What is a personnel action?
37. How can a personnel action change the status feature of an employee in Infotype 0000?
38. How are personnel actions and dynamic actions linked?
Edited by: Sikindar on Dec 28, 2007 1:33 PM

Why has my support question apparently been deleted?

This is a complaint.
I posted a very detailed support question about my problem looking for help.
I understand that, since this is apparently a volunteer-supported forum, I have to be patient in waiting for a response. No problem.
I posted my issue late Sunday, January 29th. Now I cannot find it. I was finding and checking it for replies daily, but now is has vanished (been deleted?).
To say the least, this has not been a very positive experience.
Any suggestions? Can my original post be recovered?

'''<u>Finding your questions and replies to questions by other users</u>'''
#sign in to the forum ( https://support.mozilla.org/en-US/questions/ ) with your user name and password (click "Sign In" near the top right of the page)
#after the forum page reloads, click "My Contributions" in the line just above the first question (that will list your questions and your replies to other questions)
#to return to a list of all questions on the forum, click "All" in the line just above the first question
Your question from 2 days ago is here --> https://support.mozilla.org/en-US/questions/916200?s=&r=1&e=sph&as=s
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

I got an email from AppleCare Support about a call I never made

I got this email about an apparent call I made to AppleCare Support. I never made any such call. If that is so, then why did I receive this email? Did someone call with my account information or is this scam?
Dear Apple Customer:
We're very interested in getting your feedback
regarding the last Advisor you spoke with, R-------, on your recent call to Apple
support. The case id number for this call was: 6----------.
Your
perspective is very important to Apple and the AppleCare team. All information
you provide will be treated as confidential and will be used solely to improve
our support programs and product offerings.
To complete this web survey,
simply click on the web address (URL) displayed below or copy and paste the
entire web address into the address field of your web browser.
(Link to the survey)
We appreciate your taking the time to let us know how well we are
meeting your expectations.
Sincerely,
AppleCare Service and
Support
(Link to Apple's privacy policies)
Note:
We are unable to respond to messages sent to this survey e-mail account. Please
call AppleCare, visit Apple's support website, or visit an Apple Retail Store if
you require further assistance.

You're welcome,
I am not as experienced here as many, many folks. But am experienced with funky emails, phone calls, door-to-door-gypsies, etc. - many of us are
ONE SUGGESTION - make SURE your email is ONLY VISIBLE to YOURSELF in your Privacy Prefs. They had to get email addy somewhere and know that you were an Apple Customer somehow. Guests can peruse Profiles as well as RegUsers <= I am NOT gonna say it)
2 summers ago, I was live-in caregiver for my Dad & Mom. I am watchin TV in the back room and before I know what's happening, my poor folks had given some gypsies $100 cash to 'clean' the outside of their gutters! The hook those f****** used was elegantly simple. They had gone into HomeDepot, grabbed a handful of Behr Product brochures and were saying they were using this stuff to clean with at $60/gallon! Turns out the product was really $6 (SIX) /gallon!! They were just about to get a check for $600 from my Mom (had it written about to sign and hand it over) when I wandered out to the front and saw the commotion. I immediately put a stop to it. Papa Gypsy started to get in my face & fight before his kinsmen grabbed him and dragged him off as I was calling 911.
Moral... trust NO-ONE - in any form of media - no matter how slick the deal looks. My poor OLD folks still don't realize what happened. They think *I* was the a******!
All your scammer had to do was parrot Applese, design with alot of white space, put real looking footers and such. The tell to me for sure was "Call Apple" with NO NUMBER (I didn't think you intentionally edited that out)
Glad you posted and I was able to help. Maybe Apple will sick their goons on 'em I'd have goons if I was rich and powerful wouldn't you?
gnite
CCC

Forgot apple id password before email and support questions setup - Help...

New / used MacBook Pro. Setting up apple id for a friend. Forgot apple id password before setting up email or support questions.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(117251)

HT5699 I forgot my security support question and answer, what should i do?

I forgot my security support question and answer, what should i do

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

Production support question

Hi All Can anyone please send me some examples of issues or tickects in OM and PA..
Thanks in advance and will be waiting for ur reply.
Edited by: P S on Feb 10, 2008 5:39 AM

hai
these are the question or tickets we can see
1. in hiring we have given a wrong date how to correct it
2.if there are more than one payroll areas, how to restrict an employee form one payroll area
3. how to caliculate quarterly varient payment
4.how to caliculate loss of pay
5. what is the tool is used to get the tickets
6. what are the statuses of the tickets
7.what is diamond and silver
8.how many tickets have u solved so far
9. what is the toughest ticket which you have solved
10. when u get ticket what do u do
11. if it is a new requirement what do u do
i think i have given a clue regarding the support questions
all the best watch sdn.sap.com an denrich ur knowledge
madhu

International AppleCare Support

Hello everyone, I am in serious need of advice/support (and not trying to denigrate apple in any way, so please do not censor my post). I am currently traveling in Cambodia for an extended period of time, in need of computer repair and have no means of directly reaching anyone from apple because there is no callback service to my location, even though I am a paying applecare subscriber. If anyone can help or provide suggestions, I would sincerely appreciate it!
Anyway, this is my story and I will *try* to keep it short, even though it' not an easy task . Basically, This is my 4th macbook, I've always been happy in the past and have found your computers reliable and worth the extra price, so you could say that I was a hardcore apple fan. Unfortunately, I now believe that the computer purchase I have purchased is a lemon. So if you'll bear with me for a couple of minutes, this is my sad computer's story which I post on the apple community, not knowing where else to post it and as I believe it contains important information for other travellers such as myself:
- I travel a lot, and tend to buy new computers with each travel as they get lighter. I am usually happy with them, so applecare seemed like a good and logical idea despite the price.
- Very early on, the USB port broke on the new computer, but the logic board was replaced quickly and at no charge.OK, it happens!
- A weeks later, the delete key was not working properly, so the logic board was replaced again (???) and keyboard as well. This repair took longer and I had to borrow a friend's computer, but OK, I was confident it would not happen again.
- I then travelled for a month and the cruellest things possible happened: my hard drive died, making it impossible to finish some of the work I was doing. Luckily, I had backed up most of my data, but still lost a lot of information, work and time. Back home, the apples store replaced the drive after a couple of days, so I was pretty much back to square one. My enthusiasm had gone down, but I was still confident that this was the right computer for me and willing to take it with me to Asia. I figured I had been through enough bad luck anyway!
- So that's the background which occurred in the few months before I started to traveland I now come the current traveling. During my flight from China to Phnom Pehn, the screen on my computer cracked after going an airport security check. I am not 100% sure what happened as I was going through the screening process, and I am the first to admit that it is hard to blame apple for a screen that mysteriously broke, but still it seems extremely odd (and even dangerous) that a screen would break (about 80% of the surface is cracked) even if a bag was placed over the laptop and even if it contained bricks.. I also know from looking at the x-raymachine to check on the computer that it was NOT dropped. Some pressure does seem to have been applied to it though, but I till find it hard to believe that this would have cracked the screen. Anyway, I am not a professional so I will stop making theories,but how does one prove any such thing when no one is there to help or answer questions?
I should mention that I am aways super careful, carry the computer it in a separate case and never cram in between a bunch of stuff. Anyway, without trying to be a bore, this is not my first plane ride but this is my first serious screen problem issue which leads me to believe that the screen was previously flawed.
- Once I finally got to Asia, I was naturally shocked to see the problem and wanted to address the issue. Apparently however, Cambodia is not listed in the applecare page so there is no direct way to contact anyone from Apple here, something I was not told at time of purchase. After online searches, I discovered some far away obscure shops ran by uncaring people in areas you kind of have to find yourself without knowing if Apple will void your warranty or not. Not sure what to do, I decided to go to one of those 'authorized' addresses which I found on line (and spent one ENTIRE day looking for a shop). I got there, was told it was the wrong shop and to go further down the same street. Ok. Go further, find store with same name and am told the exact same think by giggling employees. I smile and try to remain calm, it is Cambodia afer all, different rules,
Finally reach third store, guy opens computer up (without powering it on to see of it works or not--it does), says 'not our problem since glass is broken and not covered by apple'. Then adding, "Deal with apple if not happy. They will give you a service number and we can fix for free. Well, this pretty much summed up our conversations . Basically, this was a repair store where talking was not a possibility, regardless of the problem.
For anyone who has been to Phnom Pehn, I should mention that this occurred after several hours of online searches, motorbike bargaining/driving/praying getting lost and lots of honking. Once again, this is not apple store, but I'm merely pointing out the difference between finding mysterious places with no support and going into an aircon applestore. I then asked the pleasant man at the store how much it would cost f I paid out of pocket for the fix as I need my computer for work and can not spend weeks trying to resolve this issues. He said 570$ if I wanted to kept the broken screen glass (!!!) and about 400$ if I did not. These numbers seemed to be estimates and simply pop out of his head and I am still trying to figure that one out. Does apple reuse glass parts when fixing computer? What exactly does one do with over 100$ of broken glass? Please excuse de digression.
- trying not to despair, I later literally spent hours trying to deal with apple care, but their site offers no direct email, chat possibility or ayway to return calls to Cambodia.Very frustrating and extremely time-consuming.
- As a last resort, I finallly decided to just throw money out the window and run and call Canada service directly which I should have done in the first place (this is where I bought the computer originally). I was transferred to several places, and ended up talking with super friendly guy named Andrew who gave me another possble Cambodian address where it may be possible to address the issue. It was also hard to find and we got lost several times, but eventually found it.
Unfortunately, the place turned out to be worse than the original one and the guy did not want to bother looking at the problem or any possible cause. Basically, unlike in an apple store, Cambodian employees can say whatever they want when its time to sell a product, but if it breaks down or if you need support, tough luck! The most incredible part though was that when I mentioned that the caps lock key did not light up and that the mousepad was not responding as well as before, iso could he please examine those parts, he added once more that this was not his problem and that I should call apple for a repair number!!! So basically, if I understand correctly, Apple (and AppleCare) will not fix either the top part of a computer screen (glass and screen) NOR the keyboard which is a one piece unit. This leads me to the purpose of the overly long message which is: WHAT EXACTLY IS APPLE CARE FOR? It is just for talking to people on the phone or do the actually do anything?
As a last alternative, I tried calling Andrew from Canada for advice again, but did not get a call back (in fairness, Andrew had informed me that they are not allowed to make international calls and that all his calls for directly to voice mail, so how does one handle such a situation? I cannot reach him and he will not call me).
What do I do? Who do I call? How do I not void the warranty? Should I just demand an applecare refund and toss the computer I have?
Thanks for any help/suggestions
Damien
P.S. I have also experienced several other minor problems, but will stick to the major issues for now.

Hey there
im afraid i dont know about the second two questions
but concerning the country of residence:
they urge you to buy the plan from your country of residence as they say that by doing this you can get the full experience of the plan, (meaning there will be things you cannot do with the plan if you buy it from a different country) however you can if you want buy it from any country you like and youll be able to cover the computer...after all is does include global coverage. To be honest i would recommend you just buy it in your country of residence, i think youll find this will make things much easier if there may be anything wrong with the computer in the future...
Hope this helps,
23rd Child

Need to follow up on Support question

10 days ago I worked with an Apple support rep via phone call on an iPhone question which we had to end after 2 hrs of his help. He was very good, but we needed to follow up on the case the next day. He provided his phone ext and email, but over the past 10 days, 4 voicemails and 2 emails have gone unanswered. If this thread is picked up by Apple tech support, can someone tell me how I can continue the discussion to resolve my problem? The case number is 432920041.

I'm sorry, Apple does not follow these posts. This is a user to user technical support forum. The only thing I can suggest is to see what happens when you call Apple and instead of asking for that particular extension, try getting to a real person and see if they can find out what the problem is with contacting this particular agent. You may have to talk to a supervisor.

How do I use my account to find the support question I asked?

I sent another question to the forum, then registered. I verified my email address and logged in, then selected My Account, expecting to see my question somewhere. My account page was empty. How do I follow responses to my original question?

Here it is: [http://support.mozilla.com/en-US/questions/786719 Some pages open with a black empty screen and an Adobe Reader error box with no text appears instead; how do I fix this?]
How I found it: https://encrypted.google.com/search?q=harderm+site:support.mozilla.com
You also can try to find it here: https://support.mozilla.com/en-US/questions?filter=my-contributions
You also can try to look for the question in the browsing history: View > Sidebars > History; View by "Site", select support.mozilla.com and check for entries. This could probably help to find the question if you submitted it anonymously, without logging in.

AppleCare support - how many times will you lose my registration?

Called on 6/29/06 to register my almost out of warranty iPod. Waited forever to talk to a very nice person who took my case and told me what to do: fax my iPod SN, and provided a case#.
I call today to register my AppleCare warranty and am told that I need to repeat the above steps again, and call back in 5-10 business days.
This person (Shelly?) was rude, abrupt and condencending.
How many times do I have to prove that I own an iPod, get it registered so I can get it repaired?
AppleCare is the worst experience I've ever had. What did I pay for. I've never experienced such a run-around to get support.
BTW - your phone queue is about 20 years old. Could you at least tell someone HOW LONG they are going to wait? And/or eliminate the 'You call is important and will be answered in the order received' notice that comes on every minute?

This is a user-to-user forum. You are not communicating with Apple.

Applecare / Support question

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