Assigned to user Notification for individual user/analyst

Question

Hello All,
I am all new to SCSM.
I have been given a SCSM deployment project by my management.
I have successfully deployed the Management Server, Data Warehouse Server and the SQL Server.
I am now into the configuration and the customization part of the project (the real game).
I have created the Exchange connector and created few e-mail accounts for testing purpose.
I have Wintel Team which works on the Windows Servers related issues. The Wintel team has got 5 team members.
Now I have created e-mail notification templates to notify the individual team member and the whole team, when the incident is being assigned to them.
A workflow and subscriptions are also created for both (the team and the individual team member).
Now my question is : Is there any way to create a single subscription for all 5 team members but they are notified individually only when an incident is assigned to them.
I have tested for one and its working fine. Just to avoid multiple subscriptions I wish to create only one. Is it possible or is there any workaround to this problem ?
Appreciate your responses in advance :)
Regards
Manu

Answer 1

The typical resolution to this is to create a subscription that targets a related role relationship. you'll want to create a subscription (or workflow, identical method for either) that has some dummy criteria (i.e. Title = "BLAH! this isn't real, just
a searchable string <FIND AND FIX ME>" and get it to look like you want it, and then use
this method, and export your notification MP out and  to replace the dummy criteria (which should look like this:)
<InstanceSubscription Type="$MPElement[Name='WorkItem!System.WorkItem.Incident']$">
<UpdateInstance>
<Criteria>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='WorkItem!System.WorkItem.Incident']/Title$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>BLAH! this isn't real, just a searchable string &ltFIND AND FIX ME&gt</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Criteria>
</UpdateInstance>
</InstanceSubscription>
with something like the following:
<RelationshipSubscription RelType="$MPElement[Name='WorkItem!System.WorkItemAssignedToUser']$" SourceType="$MPElement[Name='WorkItem!System.WorkItem.Incident']$" TargetType="$MPElement[Name='System!System.Domain.User']$">
<AddRelationship />
</RelationshipSubscription>
This will send a notification any time the Assigned To user relationship is created (or replaced).