Notification to assigned to user

Hi,
When there is additional info sent to tier 1 support and they update a ticket, is there a way to notify the assigned to user? I realize there is a notification for action log input however if I turn that on people will complain about spamming.
Please let me know your thoughts.
Thanks,
Richard

I've been trying to find a way to do this for some time, and then yesterday I stumbled upon this Technet forum post:
http://social.technet.microsoft.com/Forums/systemcenter/en-US/ef5a80e6-af12-4cba-9d9f-3798944035f1/scsm-2012-notify-the-analyst-when-an-enduser-comment-is-added-to-an-incident?forum=systemcenterservicemanager
Judging from the comments on the thread, the same principles can be applied to 'Analyst Comment', and there's also mention of a variant for Service Requests.

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Assigned to user Notification for individual user/analyst

Hello All,
I am all new to SCSM.
I have been given a SCSM deployment project by my management.
I have successfully deployed the Management Server, Data Warehouse Server and the SQL Server.
I am now into the configuration and the customization part of the project (the real game).
I have created the Exchange connector and created few e-mail accounts for testing purpose.
I have Wintel Team which works on the Windows Servers related issues. The Wintel team has got 5 team members.
Now I have created e-mail notification templates to notify the individual team member and the whole team, when the incident is being assigned to them.
A workflow and subscriptions are also created for both (the team and the individual team member).
Now my question is : Is there any way to create a single subscription for all 5 team members but they are notified individually only when an incident is assigned to them.
I have tested for one and its working fine. Just to avoid multiple subscriptions I wish to create only one. Is it possible or is there any workaround to this problem ?
Appreciate your responses in advance :)
Regards
Manu

The typical resolution to this is to create a subscription that targets a related role relationship. you'll want to create a subscription (or workflow, identical method for either) that has some dummy criteria (i.e. Title = "BLAH! this isn't real, just
a searchable string <FIND AND FIX ME>" and get it to look like you want it, and then use
this method, and export your notification MP out and to replace the dummy criteria (which should look like this:)
<InstanceSubscription Type="$MPElement[Name='WorkItem!System.WorkItem.Incident']$">
<UpdateInstance>
<Criteria>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='WorkItem!System.WorkItem.Incident']/Title$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>BLAH! this isn't real, just a searchable string &ltFIND AND FIX ME&gt</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Criteria>
</UpdateInstance>
</InstanceSubscription>
with something like the following:
<RelationshipSubscription RelType="$MPElement[Name='WorkItem!System.WorkItemAssignedToUser']$" SourceType="$MPElement[Name='WorkItem!System.WorkItem.Incident']$" TargetType="$MPElement[Name='System!System.Domain.User']$">
<AddRelationship />
</RelationshipSubscription>
This will send a notification any time the Assigned To user relationship is created (or replaced).

Assign a user as a performer of a Notification

Is it possible to assign a user as a performer of a Notification Activity?
I want to assign an attribute as a performer and before executing the notification I will call a PL function to assign the user performer.
For example:
Start ----- getUserPerformer() ----- NotficationX ------ end.
I know that it is possible assigning roles but can I use a user name defined in the directory?

In the PL Function I want to do something like this
assign a user as a performer of a Notification:
          wf_engine.SetItemAttrText (itemtype     => itemtype,
                    itemkey      => itemkey,
                    aname           => 'FORWARD_TO_USERNAME',
                    avalue          => l_forward_to_username);

Send e-mail notification if "Assigned to" field is empty

SCSM 2012 SP1.
I need to send e-mail notification to a distribution list if somebody creates an incident with empty "Assigned to" field. It could happen when an user sends new service request using self-service portal, incoming e-mail is processed,
or a support team member forget or cannot fill that field.
E-mail subscriptions do not work. I can create a rule with "User name is empty" condition, but it is never triggered.
I can use template with "Primary owner" and "Source" fields filled in advance to create SSP incidents. After that I can create workflow which sends notification to that person when an incident is created with "Portal"
specified as source. It works, but I can send notification to a single person only, not to a distribution list. What if that person is absent?.. In addition, I cannot use a workflow if "Assigned to" field is not filled during manual creation of the
incident.
Is it possible to send such notifications at all?

Check if this helps you
http://blogs.technet.com/b/babulalghule/archive/2013/05/05/how-to-configure-notification-to-notify-if-assigned-to-user-is-empty-or-incident-is-not-assigned.aspx
Thanks,
Babulal Ghule
http://blogs.technet.com/b/babulalghule

Service Desk: Support Team Assignment from User not in a Support Team

I am working on configuring the Service Desk and all has been going pretty well until now.
The issue surrounds automatic assignment of Support Teams when a ticket is submitted.
In cases where people assigned to the org structure (PPOMA_CRM) submits a ticket, the support team is assigned correctly (via Rule 13200137 in PFAC_RESPO), but when an end user submits a ticket, it doesn't assign a Support Team.
I have not assigned end users to the org structure because they are not part of the support team and have been using PPOMA_CRM to only establish the support org structure.
So the question is what am I missing to configure SolMan 7.0 so tickets from general users are assigned to the appropriate support team?
Thank you,
Brian

Brian,
It sounds like you did not maintain the identification tab with the ibase for the end users. You have to list every system a user can create tickets for on their identification tab in the General Partner role.
It should look something like:
<system ID> <identification number> <client> <userid>
DEV 1234567890 100 BSMITH
QAS 1234567890 100 BSMITH
PRD 1234567890 300 BSMITH
the very left field's value should be CRM001 for all three.
You do not have to fill out the employee role for end users for the functionality you desire.
regards,
Jason

Assign multiple users to a single role?

I have a process where I need to assign multiple users to a given role. In this case, I want one of the users to 'win', and take ownership of the process step. (Imagine the situation where one user is the primary processor, the other is a backup; if the primary is out of the office, i want the secondary to have the ability to pick up the request).
I've tried to assign multiple users to the same process role as follows:
rtm.addRuntimeDefinedUserToRole(prInstance, roleName, user, userContext );
but the process is only assigned to a single user - from my testing, it seems to be assigned to the first user specified using the above api call.
Is there a way to do this programatically?

Hi,
Can you please advice how you did this?
I am using Visual composer as my UI. But with looks like i am not able to pass a structure from VC so i can map it to "Assign Users to Process role" CO.
Per my understanding I need to write a program using GPI API which populates the User_List structure of the above CO. But after that i am not sure how to use this CO. Can anyone give me detailed instructions on how to use the "Assign Users to Process role" CO to assign multiple users to the role dynamicallly?
Regards,
Kumar.

Purchased CC for business and can only assign one user. How can I assign more users to have it on all 4 computers in the office?

Purchased CC for business and can only assign one user. How can I assign more users to have it on all 4 computers in the office?

Hi there
You would need to purchase a seat for each user.
What you currently have is 1 seat = 1 user.
Kind regards
Bev

Unable to assign the user in user group through SQ03

Hi All,
When I tried to assign a user to one user group from SQ03 the tick mark is disables can't assign the user.
This is happening only to one of the employee only. Others i can mark tick.
Please advice.
Imran

Hi
Please check if the user has authorization to that query....
For example if the user is a PA administrator & you are trying to assign this user to a user group which is Time Management ( Time Infosets), then the tick will be disabled.
This case was encountered in our firm too.
Please check & revert.
Regards,
Megha

Error while assigning the user to orgunit and position

Hi,
We are having the below issue :
1.       Obtain the HR master record (P Ids) created by interface - ECC
2.       Assign a valid user to this HR master record -ECC
3.       Do the position/Org assignment against this P Id or personnel master record - ECC
4.       Transfer the Org Id, then the position ID and then the personnel master ID (P Id) to SRM u2013 ECC
5.       Check if the user is in SYNC in SRM - Ideally he should inherit the mandatory parameters from the above Orgs in the structure without which he shall not be able to shop in SRM u2013 step executed in SRM
Please let us know if this process is as per the expectation.
If so, we are ending up with error in the third step where the assignment is not allowed since the personnel master record is created with prior date than the position and the Org units.
Actually we are getting the idoc with user alone from other system, org and position ids are blank. So we are assigning the user in the system and we are getting above error.
Is this the correct process to bring the users alone into the system and doing the position/organization assignment in ECC now?
Or the Idoc comes with this data as well?
Regards
Venkatesh P
Edited by: Venkatesh Padarti on Mar 5, 2012 5:33 AM

Thank you vikas for your reply.
So we should bring all the data in the idoc(O,S,P). Even though O, S are present in the receiving sytem?
Regards
Venkatesh P

How do you assign the user who has logged in current session ?

Hello,
in oracle forms , you could assigned user who has logged in to any field , e.g field_name := USER_ID;
I need to assign the user who has logged to a field in jdeveloper 12 . How do you do that please ?
Thanks.

Try this: https://www.google.com/search?q=adf+get+current+user
CM.

Automatically Assign to user based on email

Hi Guys
One of our IT managers would like to be able to have service requests automatically assigned to members of his team based on emails he sends.
At the moment we have an exchange connector set up that logs Service Requests for his team, and assigns it to the their support group. I'm trying to figure out the best way to further refine it to then assign it to a support person based on some criteria
within the email itself. The way i figure it, I'll need to to do it via Orchestrator.
I'm thinking something like:
Email generated Service Request triggers a runbook, that either pulls the email attachment out of the SR and then does (something) to resolve the AD User from the CC field and assigns it to that person. Then he can just CC the team member and it will assign
it. The hard bit is figuring out how to resolve an AD user from a field in a *.eml file.
or
He types the AD name of the user on say line 1 of the email, then orchestrator reads that line and looks up the AD user based on that. Seems easy enough but then he will need to make sure he uses either the absolutely correct spelling of their name, or type
their SAMAccountName out.
By email CC field is the more user friendly option but I have no idea if that's even possible.
Does anyone have any thoughts about how to go about this?
Cheers

OK so he has changed his request now after I spoke to him.
He now wants any emailed service request to be automatically assigned to the sender.
So basically I need to create a runbook to set the Assigned To user to be the same as the Affected User.
Sounded easy enough, but the "assigned to" field is not present in the orchestrator update object action. I think this is now a question for the Orchestrator forum so i'll mark this off and start a new thread there.
Thanks.

Workflow to populate "Assigned to User" with AD group of the "Assigned to User" is empty or Null to user is empty.

I am updating roles and would like to use the [me] and [my group] tokens for views. I am planning on updating all the templates to specify an ad group in the "Assigned to User" field that corresponds to the appropriately selected support
group. I would like to avoid having the "Assigned to User" blank (this could happen either via using a generic template, or when re-assigning workitems) so I think I need a workflow to remediate any workitems that have no Assigned to Users.
There does not seem to be an easy way to do this just with a workflow configuration. Do I need to create a workflow with the authoring tool? Can I create a workflow that will compare a support group (enumeration?) and assign an appropriate
AD group?

probably the easiest way to do this would be to create a console workflow that runs on create (or update, if you want this to be reoccurring) and checks for the looks for the Display Name of the Assigned to user. This would only be populated if there was
a legitimate user, and would be null otherwise.
you could create console workflows for each support group (i.e. If Supportgroup = NumberA and AssignedtoUser.Displayname is blank) that applies a template that contains the correct user or group for that support group enum.
other options are available, so let us know what you're ideal conditions are.

Created By User added to Assigned To User when Assigned To User is empty

I have a requirement to build a runbook activity that will assign the Assigned To User to match the Created By User when the Assigned To User field is empty. However, I am having difficulty pulling both the Assigned To User and the Created By User and keeping
them on the same data bus to do my update after comparing my Assigned To field.
Here is the runbook how I have it currently configured.
High Level Flow
Get RBA
Get CR
Get Users
Pull the Created By and Assigned To users
Determine if Assigned To user is Empty
If Assigned To user is not empty then end
If Assigned To user is empty then Update CR to have Created By User = Assigned To User then end
My problem lies in trying to keep both the Assigned To and Created By users on the same data bus so I can have the Create Relationship activity make the assignment. If I put them in sequential order or wrap around the Created By user with the Assigned To
user, it has issues pulling the Assigned To user. Here is my attempt of keeping the users on the same databus but this fails when trying to pull the 'Assigned To' user - it makes them the 'Created By' user.
Any help will be appreciated.

If the Assigned To User is blank then it will not be returned from the get relationship activity since it does not technical exist. What you can do is flatten the data coming from the Get AD Users activity. Then put a filter on the link to only include
if the Relationship Class does not contain Assigned To User. This will make it so your runbook will only continue if an Assigned To User is not present. Then you can add a second Get Relationship this time to return the value for the Created By user. Again
you will create a link filter, but have it only include Created By User. Then you can use the data returned from that to set the Assigned To User.
Matthew Dowst |
Blog | Twitter

Password expire date back to 2011 from 2012 after assigned a user profile

Friends,
I created a profile test as
COMPOSITE_LIMIT UNLIMITED
SESSIONS_PER_USER UNLIMITED
CPU_PER_SESSION UNLIMITED
CPU_PER_CALL UNLIMITED
LOGICAL_READS_PER_SESSION UNLIMITED
LOGICAL_READS_PER_CALL UNLIMITED
IDLE_TIME 60
CONNECT_TIME UNLIMITED
PRIVATE_SGA UNLIMITED
FAILED_LOGIN_ATTEMPTS 5
PASSWORD_LIFE_TIME 120
PASSWORD_REUSE_TIME 60
PASSWORD_REUSE_MAX 30
PASSWORD_VERIFY_FUNCTION NULL
PASSWORD_LOCK_TIME 1
PASSWORD_GRACE_TIME 7;
the user default profile default PASSWORD_LIFE_TIME is 180 and password expired date is 1/7/2012. the test account was created in 7/11/2011.
Now I assign test user to test profile successfully.
However. expire date becomes 11/8/2011 1 from 1/7/2012 by select dba_users
which wrong is in my profile or somewhere?
As I think, the account password expired should be start after assigned new profile with PASSWORD_LIFE_TIME. but is seems expire date is start from original account created date.
Thanks
newdba
Edited by: Oradb on May 24, 2012 1:56 PM

I would think the expire time would be based on the last password change time which Oracle stores in the rdbms base table for user information (user$). Find a second user, alter the password, check the expire date, then assign the user to the new profile, re-check the expiration date. Post back. Behavior may vary between releases so include full Oracle version of test.
HTH -- Mark D Powell --

How to get the list of organization unit assigned to user

hello All,
i have to get the list of organization unit which is assigned to user. i mean if user ABC is assigned to 10 Org unit then how would i get those 10 sales Org? is there Any function module?
Regards.

hello Bruno,
Thanks for reply...i got the Org unit with position...now i need to get territory Id / Areas related to those position's. can u help me in this regard?
Regards

Notification to assigned to user

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