Assistance & apple care
Hi all! i have bought a mac book air 11' the 20th of october 2012 but when i try to register it for assistence it tels me that the garancy isn't valid... how can i resolve it?
i have try to fax the bill but the number they give me isn't correct
353214283917
thanks all...
Contact Apple Support. Here's how:
http://support.apple.com/kb/HE57
Similar Messages
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Trying to get my Windows 7 PC to access the USB Drive that is connected to my Time Capsule. I have a Fat32 Formatted USB drive connected to a 2TB Time Capsule and I'm trying to get access to that drive from a Windows 7 PC. I've attempted to map the network drive (based on some 3-4 year old articles I could find online) but any time I access a file from the PC, the Time Capsule "freaks out" and disconnects all connections to it which forces me to unplug it to restart the Tim Capsule. I'm at a loss now as to what to do.
Spent a few hours talking to Apple about this and much more. Apple Care can't or won't help with this particular problem (the guy I talked to, as nice and helpful as he wanted to be, had no experience supporting their hardware in a Windows environment).
Someone has to know how to fix this so, PLEASE, help if you can!First off, Archon23, what you want to achieve is possible. I have access to both my Time Capsule (TC) and the USB drive connected to it, from a Win. 7 and Win. XP machine.
Here is what I see from the Windows side of things:
From My Computer - TC USB Drive (Y)
From Windows HomeNet - Time Capsule:
Now getting there is the trick.
One caveat before proceeding: I am not well versed in Windows Networks, Windows Sharing and Firewall settings so some of the following may not be elegant, may not be absolutely required, and may not be the best way of getting there. But it is what I did to see both the TC drive and it's attached USB drive on the Windows side of my network..
1.) First, I added Airport Utility to the Inbound rules of Win 7 Firewall
While poking around my Network Sharing and Firewall settings trying to figure this out, I got a Pop-up recommending I do that. AND I did that. Oh, and while you are at it, make sure you have a Home network established.
2.) Next, on a hunch, I installed a USB Wi-Fi Adapter (under $20) to my Win PC, enabled that Wi-Fi connection and disabled my Ethernet connection. I was getting no where on this matter with my Ethernet connection to a DSL Gateway. But with a Wi-Fi connection to my AirPort Express Base Station, I made progress.
3.) Finally, while poking around my Network Sharing Center some more, one by one I started the various network device Setup Wizards in there, and Trouble Shooters, to find the elusive TC/USB devices in question...AND voila, it worked. And it's stable, been this way for going on two weeks now.
Good luck. -
APPLE CARE AGREEMENT NIGHTMARE
I'm not sure if this is the right section but I saw no better place to list it. When the iphone 4 released I purchased 5 for my family. I had 5 new apple care agreements purchased separately. I registered the agreements to the phones and they showed up online when I logged into support online. After about a month one of the phones was acting up. I went to the apple store and they swapped it out. All was well.
I looked at my agreements about a month later when I purchased another apple piece of hardware and realized one of the phones was missing. I called apple and they told me after quite some time of research the agreement was not moved to my new phone and it was somehow assigned to someone in a different country (don't recall where). They assured me the problem would be resolved and all the data was in the system. I hung up and waited.
A month went by so I called again. Same scenario as last call with the same results. I have now called no less than 12 times. I have been assigned different case #s periodically. Now one of my other phones no longer shows on my account. Apple support tells me they show the 2nd phone listed on their side and no idea why I am unable to see it listed on my account.
I last spoke with apple on 6/28/11 and the rep assured me he would escalate the case and call me back. No return call so today I logged in and checked the case online. To my dismay the case says it was closed on Feb 9th. How can that be??? I spoke with the rep on 6/28/11.
The phone is now out of warranty and the apple care agreement should kick in. The phone has been having some issues today and I started thinking I am about to get screwed by apple since they won't fix my apple care agreement.
Can anyone offer any advice as to how I can fix this? When I call support they tell me there is no way to contact the department that resolves these matters and they can't even call that department. All they can do is escalate cases. I can't believe a company like apple would put a loyal customer through this much grief! Can anyone out there offer any help???Call the Apple tech support number and ask to speak with someone in Customer Relations. When you get a CR representative on the line, explain the situation to them including the names of the people you spoke to and when they promised a callback, provide all the case numbers you've been given, and ask for assistance in obtaining a resolution to this problem.
That's all anyone here can suggest, I'm afraid.
Good luck and regards. -
Hi!
I have bought a Macbook in New York on september 22. I have Apple Care for it.
The instruction says, that I have to register it via internet to activate.
Go to apple.com, etc...Select the link Register your apple care agreement. Entering my Apple ID, pass... comes with the results:
"We're Sorry!
We do not have your data in our system. Please contact Apple for assistance.You can find the right phone number for your location by going to Contact Us"
How Can I register my AppleCare Protection Plan?
By the purchase I didn't have to fill out any form. I live outside of the USA, in Hungary.
Please anyone who know what to do contact me!
Thank you!
Márton Szabó
Macbook Mac OS X (10.4.8)
Macbook Mac OS X (10.4.8)Before worrying about contacting Apple, try going to
http://www.apple.com/support/
In the lower right area of the page, under the heading About Your Support Coverage, you can type in your serial number and it will tell you how many days of warranty coverage you have.
Depending on where you bought the computer, you may not need to do anything else. -
I bought a used early 2008 MacBook on eBay. I used the Apple Online Service Assistant to check if it was still under warranty and found that it is under Apple Care until August 2011. Does the Apple Care automaticly transfer to me now since I don't have original receipt for it? If I take it in will they fix it in anyway? Or can I use the eBay receipt for it?
Hi frederic1943,
As khassani indicated, the ownership information will need to be transferred. This is done by the previous owner contacting Apple via the methods listed.
The good news, yes you are covered... rather "your machine" is covered. You're eligible for support over phone and in-store support at any other Apple Authorized Service Provider and Apple Retail Store within the T&Cs of Applecare.
But certainly, just for good housekeeping practices, recommend getting the information transferred over from the previous owner to you. -
Apple Care & ATT insurance doesn't cover shattered phone - why?
Purchased iPhone 4S + Apple Care $99 + AT&T insurance but when I shattered the phone into 8 pieces after 11 months (hit concrete on top corner with Speck case on), Apple said this is not covered and AT&T wants $200 for a refurbished replacement. What should I have done better to get a replacement for a more reasonable amount? I'd like to know for the next phone I'll upgrade to in May 2013 when I am eligible. In meantime, am using 3G with VERY limited ability.
SAD!AppleCare has never covered user caused damage - it provides
protection against manufacturing defects. I do not know the provisions
of AT&T insurance so I cannot comment, but you should have been
given documentation when you signed up for the AT&T insurance or
find it on the AT&T website.
Do you have AppleCare or AppleCare+? Provisions are different and
details are at Apple.com
$199 US is the price for out of warranty replacement on an iPhone 4S.
Check with Speck to see if they provide any assistance/coverage for
using their case. -
How can I purchase apple care?
I purchased a Macbook Pro in December 2012 and would like to purchase Apple Care. Is there a way I can do this through the Apple website? Any assistance would be appreciated. Thank you.
Gabriella Jeansee
http://support.apple.com/kb/HE55
http://www.apple.com/support/products/ -
ive just got this macbook through a friend of a friend.. it was bought in october 2007 so is still within the first year warranty and it also has 3 years apple care bought for approx £50 with a student discount... im not a student but was told that's okay coz i wasnt the one who bought it...
the orginal owner is sending of the info to get the transfer of ownership done this week...
but im having a problem with it (set up assistant just keeps popping up over and over and i dont know how to get out of it).... i didnt get any apple care info with it - should i have? i dont know who to call or email to get this problem fixed...You should also have the AppleCare plan transfered to you so you could get help though them if needed.
AppleCare Protection Plan - Europe
6. Transfer of Plan
You may transfer this Plan to a new owner of the Covered Equipment by sending or faxing
notice of transfer to Apple Customer Support, Hollyhill Industrial Estate, Hollyhill, Cork, Republic
of Ireland (fax number: +353-(0)21-428-3917). You must provide the Plan Agreement Number,
the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan,
and the name, address, telephone number and email address of the new owner. -
Apple Care Plus Accidental Damage for iPhone 3GS
I purchased Apple Care Plus (set to expire in April 2013) when I got my AT&T iPhone 3GS. The phone has started falling apart over the past year and last May the home button, ringer, and volume switches completely went on the phone and I have been using assistive touch ever since. I dropped my phone accidentally about a week ago cracking the screen beyond use. I figured I'd check my Apple Care account since my mother also dropped hers (she had AT&T's monthly protection plan and is getting her 3GS replaced with an iPhone 4S tomorrow) and it is being replaced with a newer model. I wasn't able to find any posts here or on the interwebs about whether or not your phone (after the $49 fee) is replaced with the same model or a newer model. I'm a few weeks away from an upgrade elegibility and since I'm in college, $49 compared to $199 does make a big difference. I've made an appointment with the genius bar for Tuesday, but would love to get some feedback before making the trip in there.
tl,dr: Will Apple replace my iPhone 3GS with another 3GS or can I get a newer model?
Thanks!Correct. Make an appointment at http://concierge.apple.com/reservation/us/en/techsupport/. You'll leave with a new phone at the end of your appointment. There is a $49 deductible for an AppleCare Plus replacement when you've had accidental damage (such as the cracked screen you mention).
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I shattered my phone and does not turn on I have apple care. How much would it be to replace it?
I have an iphone 4s and I dropped it down some steps and its completely shattered and does not turn on. I have apple care. Does apple care last for 2 years? I replaced it once before with no charge. Would I be charged this time? Please help.
You have AppleCare or AppleCare+. If you have regular AppleCare, accidental damage is not covered. It will cost you $199 for a replacement. If you have AppleCare+, and you're within 2 years of buying the original phone, then you can have it replace for (I believe) $49. That was the quoted replacement price when AppleCare+ first started being sold.
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My Display Only Works Part of the Time and Apple Care Won't Help Me (Long)
I bought my computer at a discounted price because it was a restocked item, but was it really worth it? I'm beginning to think not. I saw that it had one stuck pixel, but saving that much money on such an expensive computer, the pixel hardly seemed like a travesty. However, I think I've discovered the real reason why the last owner gave up such a seemingly exceptional piece of hardware...
After about a month of flawless operation my "new" computer started to act a little strangely. It wouldn't always go to sleep when it was scheduled, the screen saver wouldn't always come on by itself...things that I though a simple PRAM reset, SMC reset, or disk permission repair would fix. After countless attempts at all three "fixes" I was still having problems...a few days after these problems started occuring something even more drastic happened: My computer would turn on (the little light would come on, I'd hear the fans start running and the start up tone) but the screen would remain black. I tried several PRAM and SMC resets as suggested on this forum, but the screen continued to come up black for about an hour. That's when I called Apple.
The Apple Care specialist on the phone asked me for the serial in which I had to lift the computer up to get (since I obviously couldn't read it off the screen). She suggested an SMC reset which, I explained to her, I had tried already but it hadn't worked, however, I was willing to give it another shot. Oddly (and rather annoyingly) enough it worked, and for a short amount of time I was happy...until it happened again...another call to Apple...and again...and about 3 or 4 calls to Apple Care later, they suggested that I go in to an Apple Store to have it looked at.
The Apple Specialist made an appointment with me to meet with an Apple Genius the next day at 4:30PM at a store about a mile away from my house. The next day I lugged my 24" iMac through the local mall (I'm female, 5'2", and I weigh about 108 so it wasn't too easy of a feat) to discover the apple store was CLOSED for the next few days so that they could "make the store better." I called Apple Care on my cell phone right there in the mall and asked them what was going on. Didn't they know that this Apple Store was closed? The man I was talking to said that they knew and he wasn't sure how the person I had talked to just the day before had signed me up for an appointment when he hadn't even asked for my e-mail address. It was most bizarre. This man made an appointment with me for later that same day at an Apple Store about 45 minutes away from where I live. I didn't want to go, but I'm a college student and I was a desperate for my computer to work again.
Shaking around in that box must have brought it out of it's strange seized-up state because as I brought it out for the Mac Genius to look at it turned on for him no problem. Quite a frustrating problem because it's so spontainious that it keeps making me look like either a liar or a fool. He said he'd run an 8-hour diagnostic check on it and I could pick it up the next day. So the next day I waited for their call but I got none. I called them and they said that they were still running tests and it'd be ready the next day. The day after, about an hour and a half before I had to go to work, they called me and told me my computer was ready. They said they had ran a 24-hour diagnostic and everything was working fine but they said they'd run more tests if I wanted them to. I'm a full-time college student and I need my computer for just about all of my classes, so I declined more tests and told them I'd pick it up right away. I dashed over there to pick it up and dashed back as fast as I could (and I even made it to work on time...but just barely). Later that night I found that they had accidentally left their diagnostics CD in my computer (I called them about it and they said that would like it if I would bring it back...I still haven't mailed it).
All was fine and good (well, just okay...it still had problems with its sleeping and screen-savering) with my computer until yesterday. I got that black screen again upon start up....but this time my "fixes" worked after a few tries. There were no more problems for the rest of yesterday.
However, today I came home from school and go to start up my computer and the screen turned on and I saw the little mac symbol and that little circle of bars...but then it froze. I held in the little button to force a shutdown and when I started it back up again I was greeted by my good old friend, Mr. Black Screen. Just wonderful. I tried my "fixes" but today I didn't get lucky. So while I was holding in the button to start up my computer (again) and give it another go, I held it longer than I was supposed to and the little on light began flickering. Then I heard this unpleasant tone that lasted a few seconds before stopping and treating me to the startup sound. This time the screen turned on. Yay! I go to call Apple to find out what I had just done, and I find out that my 90 days are up and unless I wanted to pay $50 for them to be puzzled by my issue once more or give them $300 for not quite 3 more years of service, I'd have to lug my computer to an Apple Store or post here to get help. Thanks a lot Apple Care.
My "new" computer cost me almost $3,000. It should work the way it's supposed to. I need it to last me no less than 6 more years, but with the problems I've had with it in the first 3 months (which seem only to be getting worse and more frequent), I don't know if I'm expecting WAY too much out of it. I've been a loyal Apple user for 13 years and out of the 5 computers I've had in that time I've never had so many problems (actually I've never had any problems, at least nothing really serious; I'd never even called Apple Care before this). I'm a fairly experienced user (I'm not a Mac Genius or anything, but I know the ropes) and I am sure this is not normal behavior for an Apple computer (or any computer of that matter).
I'm so frusterated I'm not sure what to do. What's wrong with my computer? How can I get Apple to help me? How can I get Apple to even believe me? Any advice would be greatly appreciated and thank you so much for reading my very long (and rather dramatic) story.Thanks for reading and thanks for the advice. Perhaps I'll ask them about it next time this problem occurs, although carrying the thing through a mall that is only about a mile away is the least of my worries. I'll do if it is both free (I don't make enough at my job to pay for such a service) and relatively speedy, although I'd hate for them to come over and for the computer to work properly (as bad as that sounds). It'd be a wasted trip and nothing would get fixed.
I'm contemplating videotaping myself performing my "fixes" on it the next time I have this problem. -
My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.
Warranty on iPhone is not international, but valid only in country of
original sale. Since you purchased the iPhone in Australia, your warranty
is valid only in Australia. You must either personally return the iPhone
to Australia for evaluation and possible replacement or sent it to someone
in Australia to take into Apple for the evaluation. Apple will not accept
international shipments for repair nor will Apple ship out of the country
after replacement.
Sorry to be the bearer of this news, but it is the way iPhone warranty and
replacement has always worked. -
My power cord is broken, can i get a new one if im covered with the apple care protection plan?
does anybody know if i can get a new power cord if im covered with the apple care?
Depends on how it got damaged. have a look at this thread:
https://discussions.apple.com/message/2630756#2630756 -
How do I switch apple ID accounts on my iPad w/o paying $20 for apple care ?? Smh
I forgot to add that I want to switch accounts in iTunes and it won't let me because of security reasons , who can I get ahold of w/0 paying $$ for help?!
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I have recently had something really odd happen within iphoto. My photos from May-Oct 2013 appeared to be missing from my primary Iphoto library.
last night I was trying to find any additional Iphoto libraries on my Imac... I could not find them... but then somehow the May-Oct 2013 library showed up and now I cannot find the "current" primary Iphoto library. I sought help from apple care today but no solutoin from them after 2 hours trying. I have timemachine that backs up my Imac each day to an external hard drive. When I open Iphoto while holding down the "option" key - it lets me choose which Iphoto library... but only (1) library comes up... I can't figure out what happened - but it seems that I must have more than one Iphoto library because yesterday I was able to see all my photos except the "gap in dates" from May-Oct 2013. Today - I can only open a Library called Iphoto2014... and it contains the photos from the gap in dates. I can't "see" any other options to open photos... but just yesterday there appeared to be a different library available.
Any advice or steps i should take to locate my missing photos - would be soooooo much appreciated.I have recently had something really odd happen within iphoto. My photos from May-Oct 2013 appeared to be missing from my primary Iphoto library.
last night I was trying to find any additional Iphoto libraries on my Imac... I could not find them... but then somehow the May-Oct 2013 library showed up and now I cannot find the "current" primary Iphoto library. I sought help from apple care today but no solutoin from them after 2 hours trying. I have timemachine that backs up my Imac each day to an external hard drive. When I open Iphoto while holding down the "option" key - it lets me choose which Iphoto library... but only (1) library comes up... I can't figure out what happened - but it seems that I must have more than one Iphoto library because yesterday I was able to see all my photos except the "gap in dates" from May-Oct 2013. Today - I can only open a Library called Iphoto2014... and it contains the photos from the gap in dates. I can't "see" any other options to open photos... but just yesterday there appeared to be a different library available.
Any advice or steps i should take to locate my missing photos - would be soooooo much appreciated.
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