ATM for Unity on 10.5

I am trying to setup ATM for Unity on 10.5
http://www.ciscounitytools.com/Applications/CxN/ATM/Help/ConnectionAudiotextManager.htm
I cannot find the "Database Proxy: Service Shutdown Timer" in Unity. Any ideas on where to look? The service is activated.

Strange, I don't see it on 10.5 either. I checked my production 8.5 and it is listed. Not sure where it was moved. Hopefully someone knows because I have several large installs coming down the pipe later this year and would like to use this tool as well.

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Licensing for Unity Connection after Upgrade from 8.5 to 9.1.2

I upgraded my Unity connection from 8.5.1 to 9.1.2. ( my CUCM is still on 8.5.1) . I have 200 CUWL-STD ( 2200 DLUs), and 50 CUWL-PRO (850 DLUs) . Now I am working with Cisco to get a license file for Unity Connection and apply that to my ELM. I attached my licensing page for when I was in 8.5.1 . Just want to make sure if I will be getting enough license with that license file, or possibly I need to buy more. Someone told me that if I want to have users with mailbox I need to order more licenses since every user take one CUWL license.
Honestly i do not know how CUWL licensing work regardig to Unity or even CUCM.
Thanks,

Hi,
The following link provides details of licenses usage by diff endpoints on version 9.x
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/uct/9_1_1/CUCM_BK_U0AE00F5_00_uct-admin-guide/CUCM_BK_U0AE00F5_00_uct-admin-guide_chapter_0100.html
HTH
Manish

Where can I get window os 2003 for unity 5.0(1) for MCS7835I1 platform?

Dear All,
I didn't receive any DVD on window os 2003 for unity 5.0(1) for MCS7835I1 platform for my purchase.
I only have got the IP Telephony OS 2003.1.1 which stated in the document that it is not for Unity.
So I tried to open case to TAC but they asked us to look from Microsoft but I believed that normal window os will not be able to install on MCS sever, am I right? So where actually can I look for this window os?
Thanks in advance
Jarunee

Hi Jarunee,
You have 2 options:
1) You purchased the MCS-7835-I1-ECS1, I would expect this one to come with the platform configuration disk (PCD). If you did not get this you will need to contact customer service as outline in this document
2) You purchased another flavor of this server model such as MCS-7835-I1-IPC1 or directly from IBM. This will not come with the PCD. For this you will not get a PCD and you will need to supply the operating system yourself.
The installation guide covers both scenarios to set up Unity either with PCD or self supplied OS.

MCS-7845-H2-CCX2 for Unity 7.x

Is it possible to use a MCS-78945-H2-CCX2 for Unity 7.x?
There was an ordering mixup and it is too late to return the server so can I repurpose it for Unity?
What are my options besides UCCX?

No, you can't use it for Unity.
Cisco Unity Supported Platforms List
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/product_data_sheet0900aecd802132ef.html
According to this link it's either UCCX or IP IVR what you can use it for.
Cisco MCS 7845-H2
http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6790/ps5748/ps378/product_data_sheet0900aecd80587390.html
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

Unity Data Store for unity 8

Guys,
Im installing unity 8.0.3 , but unfortunately stuck at " cisco data store" .When i searched google itsays to install "sql server 2005 sp3" or"sql server express 2005 sp3". I installed express , but unity assistant still shows the result as "failed".
Any help from u guys will be appreciatable.

You should take a look at the "Read Me" file as it states that the Unity Data Store DVD for Unity 8 is NOT available for download. Refer to the following:
Do Not Use the Cisco Unity Data Store 2000 Disc from Cisco Unity 7.x and Earlier to Upgrade to Cisco Unity 8.0
If you are upgrading to Cisco Unity 8.0 and reinstalling software on the Cisco Unity server (for example, because you are replacing the server or upgrading to Windows Server 2003), you must use the Data Store 2000 disc that ships with Cisco Unity 8.0. The Data Store 2000 disc that shipped with earlier versions of Cisco Unity has a different directory structure, and the Cisco Unity System Setup Assistant, which guides you through installing and configuring Cisco Unity 8.0, will not recognize the Data Store 2000 disc that shipped with Cisco Unity 7.x and earlier. (If you paid for an upgrade to SQL Server 2005, we will ship you a Data Store 2005 disc with the rest of your Cisco Unity software.)
The Cisco Unity 8.0 version of the Data Store 2000 disc is not available for download on Cisco.com. To perform an upgrade that requires reinstalling software on the Cisco Unity server, you must either wait for the Cisco Unity 8.0 installation discs to arrive or manually install SQL Server 2000 or MSDE 2000. Manually installing the application is not documented and, therefore, not supported.
There's your answer. You need to order the upgrade kit from Cisco in order to get the proper DVD.
Hailey
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Server update wizard for unity 7 what's in it ?

Hi
I am trying to find out what patches are applied to the server when you run 'ServerUpdatesWizard-v.3.0.05-042010' for Unity 7. Can find links to older patches detailing which MS patches are being applied but not to this one. Help pointing me in the right direction would be greatly appreciated.
Thanks
Phil

Hi Phil,
Wizard Version 3.0(5), April 2010
Cisco Unity Server Updates wizard version 3.0(5) installs the following software:
•Cisco Security Agent for Cisco Unity version 3.1(7).
•The Microsoft security updates listed in the following sections:
–Wizard Version 3.0(4), February 2010
–Wizard Version 3.0(3), January 2010
–Wizard Version 3.0(2), December 2009
•The Microsoft security updates listed below.
In addition, when this version of the wizard is run on Windows Server 2003 SP1 or SP2, it applies the registry edit described in Microsoft Knowledge Base article KB 928046. The registry edit fixes a known issue in Cisco Unity in which administering the system over remote desktop connections in console mode crashed the Cisco Unity-CM TSP.
April 2010
–KB 948496, An update to turn off default SNP features is available for Windows Server 2003-based and Small Business Server 2003-based computers
–MS10-018, KB 980182 (Critical), Cumulative Security Update for Internet Explorer
December 2008
–KB 955839, December 2008 cumulative time zone update for Microsoft Windows operating systems
July 2008
–KB 953988, An application that uses the IEnumVARIANT interface triggers a memory leak, and this causes system performance to decrease on a Windows Server 2003-based computer
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/updates/wizard/2010cuupwz.html
Cheers!
Rob

COBRAS Import for Unity Connection 8.5 and Subscriber LDAP Integration Status

Using COBRAS Import for Unity Connection 1.1 Build 212 with Unity 4.2 Voicemail Only and Connection 8.5(1)SU1 with LDAP Directory Integration
When I run COBRAS the old alias matches the new alias and my desire is for subscribers being moved to be LDAP inegrated. However after COBRAS runs, the radio box for LDAP Integration Status on the subscriber is set to Do Not Integrate with LDAP Directory. Is there a way for COBRAS to select Integrate with LDAP Directory when the alias matches on LDAP?

Hi ben,
If you are just importing from and not authenticating against LDAP, then the PIN comes
from the Connection Template you used to build the users;
Note that no passwords or PINs are copied from the LDAP directory to the Connection database. If
you want Connection users to authenticate against the LDAP directory, see the “LDAP
Authentication” section on page 9-7.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg040.html
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Special QoS config on the witch port used for unity ?

Hi, I'm actually tunning my qos config and I want to know if you apply a special Qos Config on the sowth port used by unity.
Thanks

The following document talks about QoS config for Unity Express. You can use the same appropriately for Unity too.
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_installation_guide_chapter09186a0080527151.html

Recommended UCS blade for Unity?

The Design Guide for Unity virtualization outlines the templates for Unity on VM but it doesn't mention UCS blade recommendations.
I'm looking to migrate Unity 7.0(2) to UCS/VM and then upgrade to 8.0(3). The MCS servers aren't worth upgrading memory for the software upgrade, and particularly when we have UCS blades available.
Is there a recommended blade for Unity?
Thanks,
Mike

HI Mike,
You can refer the below link ,
https://supportforums.cisco.com/thread/2029112
Thanks,
Anand

COBRAS Export for Unity

I have upgraded my COBRAS Export for Unity to 7.o build 120 over the weekend and ran a backup on 2 different fail over pairs. In preparation to import the users to Connections 8.6.
When I use COBRAS Database Viewer to remap the alias it will bring in all the users and when I Apply the changes it get hung and just stops responding.
Has anyone else seen this? Do I need to back down a version of the export tool?

the version of export will have no impact - the Access database file remains the same across all versions for all platforms regardless and this is all that matters to the viewer tool, so that's not a productive avenue.
I'd need to see your backup and/or CSV file to speculate further - not much I can do with "it doesn't work". I just tried some backups I have lying around here and updating the extension and alias via CSV worked ok so presumably something in a name/alias string is likely not being escaped properly (i.e. a special character burning it) or the like but it's hard to say without some more details to work with.

Need suggestion for Unity Connection 9.1(2) alert on SIB failure?

On Unity 8.x I had a monitor on the UnityMTA folder as an easy way of knowing when messages weren't being passed to Exchange.
I'm looking for an alert to notify me on CUC v9.1(2) (SIB) when messages cannot sync with a user's exchange mailbox. I'd like to know of any problems, even just for a single user, before the user knows. Any suggestions?

Unfortunately, I don't think there is any intuitive or simple way to get what you want here. There are Single Inbox Traces via the Connection Mailbox Sync service but you'd then need some sort of automated way to pull/parse that data and I think that would be rather cumbersome.
Hailey

SAP SOLMAN 7.1 error in ATM for DBACOCKPIT

Hi Experts,
My client's SAP Solution Manager 7.1 has been displaying the error message - "Error in RDI back-end setup occured!", since last one week. I am unable to analyze this to resolution, as there is nothing I couldn't find closely relative in the standard database SAP Sybase 15.7. ASE server configuration guides or in the SCN itself for that matter, which would help me resolve this bugging error.
I have also checked in system logs but have always found different types/varieties of database errors everyday. I am attaching the error screenshots for your kind reference and consideration. Kindly note that I have worked on most databases previously in an efficient manner except for Sybase ASE, which is relatively new to me.
When I click on repair, I am getting the following error, which my SAP Basis PM/lead has told me its a generic error.
Upon clicking on yes, I am getting the unavoidable error shown below -
The error is - "Error in RDI back-end setup occured!", as i have stated above.
I have checked the ATM logs and history and they are fine. I am getting error only in the ATM queue as shown below -
I am also getting the same database errors in event viewer as to those in the system logs for SAP SOLMAN 7.1 server.
I would appreciate it very much if one of the Sybase experts would help me out here. Speaking of technical configuration for any database in conceptual terms, I perceive this error to be a space issue as mentioned in the ATM queue. I believe I have provided sufficient details. The OS here is the Windows server 2008 R2 version.
Kindly mention if you need more details for a speedy and possible error analysis and resolution
This is an emergency task for me as I need to resolve it on ASAP basis. Rest assured, points for all right answers will be awarded generously.
Thanks and regards,
M. Nizam

Hi Nizam,
Please share what is the database patch level for Sybase ASE 15.7
Additionall please review below SAP notes
1619967
SYB: DBA Cockpit Correction Collection SAP Basis 7.31
1558958
SYB: DBA Cockpit Correction Collection SAP Basis 7.02 / 7.30
1920025 DBACOCKPIT - Error 'Repair ATM' when started from different systems
Hope this helps.
Regards,
Deepak Kori

Java Version for Unity Connection 7.1

Hi,
We have recently found that the latest Java Version 7 Update 11 when automatically updated on the users PC, the Unity Connection web page does not work when Media Master is used. The controls or menu does not respond.
Windows 7
IE 9.08112.16421
Java 7 Update 11
Does Unity Connection 7.1 only support Java 6 Update 33?
Will there be a patch from Cisco?
Thanks

Hi,
There is a known issue that Cisco Unity Connection requires Java Version 6 update 31 and
earlier to work with. For more information, refer to teh bugs below:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCto92753
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw33324
The most stable version we have seen is the Java version 6 update 30 or 31.
Regards,
Tere.
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Syncing Active Directory Groups for Unity Distribution Groups

We have multiple remote stores with managers that move around quite a bit. This poses an administration nightmare when trying to keep voicemail distribution lists up to date. Is there a way to syncronize an active directory group to a Unity voicemail distribution group? Therefore when we move a manager around in ADS the user automatically moves in Unity.

Unfortunately this feature has not been re-implemented in Unity Connection. This is one of the few things from Unity that I miss. I suggest voicing your desire for this as a feature enhancement with your Cisco AM.
If you are doing that many changes you may want to consider going through the Cisco Unity Connection Provisioning Interface. At least you could script the changes there using code that checked AD group membership and replicated the changes into CUC.

SMS Service Provider for Unity Connection

Hello,
I am wondering if anyone has ever setup the SMS Message Notification feature within Unity Connectiona and if so, can you recommend the Service Provider that you used? I am having a hard time trying to find a provider for this feature.
Thanks in advance for any help you can provide.
Martin

I had a customer do it with Sprint. They charged a per-message rate (more if they had to relay it to another carrier) and added it to the customer's business account. They were *very* guarded about the server details relating to the setup of it though. Yeesh.
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ATM for Unity on 10.5

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