Attendant console issues

I upgraded call manager from 5.1(2) to 6.1(2). I upgraded attendant console for the reception. Most of the features are working.
When the call come in attendant console does not see an incoming call under CALL PROCESSING window.
Please advise..
Thanks

If you do not configure the user, the attendant console cannot interact with CTIManager, and the attendant cannot receive calls so configure the user.
Cisco CallManager Attendant Console Frequently Asked Questions.
http://www.cisco.com/en/US/products/ps7282/products_qanda_item09186a00800b0a20.shtml
Cisco CallManager Attendant Console Issues
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trouble/4_0_1/tb401c10.html#wp1000555

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Cisco Unified Communications Manager Attendant Console issue with cucm ver 9.1.1

Dear support,
As we used before Cisco Unified Communications Manager Attendant Console with CUCM version 7.x as now we upgrade to version 9.1.1 and we could not be able to use this service .due to attendant console is not available with cucm versio 9.1.1.
before upgrade cucm ver 7.x from PC user maintain all contact details store with Attendant console software on his desktop PC. right now its give error unable to connect to the server. due to attendant console is not available with cucm version 9.1.1.
So how i can retrieve the user store contact details from attendant console software from his PC desktop .
so please provide you feedback highly appreciate.
Regards
syed

Dear support,
As i check this on user pc c:\program files\cisco\Unified Communications Manager Attendant Console\data\GlobalSettings.xml
I couldn't be able to retrieve the store contact data .most of the user are get effected by this service.
As we do upgrade to cucm versioun 9.1.1 to use of more services but not user are to be get effect by the attendant services like we can't use Attendant console software on CUCM 9.1.1 after upgrade......
so please advice ........... atleast we need to retrieve the user store contact data ...
Highly appreciate for your resposne .....
regards
syed

Issue when I upload CSV file for insert contact list on Cisco Attendant Console Advanced

Hi Friends,
I have error "Provided file is not valid CSV File" when I upload CSV file to Cisco Attendant Console Advanced system. I'm not sure what happen about my CSV. My purpose is insert contact list to system and create CSV base on documentation.
Anyone have idea to solve this issue please kindly help me.
Thanks

You are right, whenever Cisco device boots, the IOS files gets loaded on the DRAM.
But in this process, some temporary files are also generated which gets saved in the flash/Disk, that’s the only reason you got these error messages. It’s not recommended at all to have less space in the Flash than what is recommended on Cisco.com. I would say please remove some files from Disk and have minimum 256 MB flash otherwise your router may drop into rommon mode at the time of next reload.
Well, it’s good to upgrade the bootstarp image too. Currently you are running 15.X IOS code, I would say run 15.X bootstarp image on the box.
You may download bootstarp image for 7206VRX NPEG2 from the link below:-
http://software.cisco.com/download/release.html?mdfid=282188585&flowid=1380&softwareid=280805685&release=15.2.4S4&relind=AVAILABLE&rellifecycle=ED&reltype=latest
If you want to know the procedure of the upgrade, click the link mentioned below:-
http://www.cisco.com/en/US/docs/ios/12_2/configfun/command/reference/frf010.html#wp1017654
-Amant

Cisco Unified Department Attendant Console Server 8.6.1.9 Directory Issue

Hi guys i have an issue in My CUDAC, I already installed the Attendant Console Client on the operator´s pc and when i try to find an user by it´s Last Name, First Name or Number extension i can´t find it, and on the Directory Area i can´t see the phones. The CUDAC 8.6.1.9 is on w2008 server SP2 with ISS, NETFRAMEWORK 3.5, SQL EXPRESS. I have a CCM 8.0.3 and i don´t have presence server. The question is must i install a presence server? and what can cause the directory issue?; i noticed when i make a search request on the directory area, there is a message at the bottom of the Attendant Console Operator wich says "Database Searching" but doesn´t display nothing.
Please if someone knows about this issue let me now.

Hello Juan
I haven't got in front of me but can if you look on the server for the directory sync settings I beleive you can sync on partition and or department. Make the partition search to "none" and then in the Department field you enter the value that you have entered in the "end user" department field on cucm. They must match as CUDAC looks for the value you have entered in the Department field in the cucm end user menu
I am having trouble with the presence side as well. It was working but after a reboot it has stopped working. All the phones in the directory have a cross, By the way you don't need a presence server for this.
Thanks
Feisal

IP Phone call forward to Attendant Console - reach Attendant Console Voicemail

Hello,
I have an old Attendant Console based on CUCM7.1(5) with CUC 9.
Most of my user have voice mail box.
My issue is following: Users forward there phone to AC pilot point during lunch time or meetings.
When a call is then transfered to Attendant Console, if it is not answered, it is redirected to Unity connection and reach User Voice Mail box.
This is the good way of working for all users (to reach first redirect number mailbox), but my customer wants in the particular case of calls forwarded to standard, to reach standard voice mail box.
How can we achieve this?
If I setup a Translation Pattern on CUCM to translate a dummy number into attendant console Pilot Point number, and forward user to this dummy number, does Translation Pattern replace the first redirect number?
Thanks for your help.
Thibaut

It is likely that they are transferring a call to the operator on a line they are not logged into instead of the queue.
All calls should be routed through the queue in order to receive full CTI control of that call, I would suggest you create a speed dial with the DN of the CTI Route Point for the operators queue and then transfer the call to that instead of the operator directly, this way the call sits in the queue with any other callers.

Attendant Console 6.1.2 (yeah, I know it is unsupported)

So knowing full well that this is an unsupported software, I am reaching out anyway. I find myself in a pickle at my new company. We are still running Call Manager 6.1.5.11900-13 (don't ask) and we have many users using Attendant Console.
Last week, the line status of all the consoles changed to blue question marks. The phone control function of the application works great, just no line status.
We have restarted AC and CTI services on entire cluster, pointed the AC clients to multiple servers for testing, and uninstalled and reinstalled the AC client. Tonight we are punting and rebooting the Publisher.
Anyone out there unfortunate enough to be running this, and maybe have a suggestion to fix?
A suggestion to upgrade would be sound, but won't be happening for now.
Commence the laughing!

They usually do not simply "die" like this. Id check for any replication issues with your cluster first off.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00809643e8.shtml
Next, I would simply build an entire new AC in CUCM and try to use this one. I have had luck in the past with this where the only way I could get it to work was to delete everything off it that AC used. Pilot points, RPs, etc. Then rebuild it.Sounds odd, yes.
I find it odd though it stopped working with no changes in the network, CUCM configurations, etc.

Attended Xfer on A SPA500S 32 Button Attendant Console

I have a CISCO 504G with a SPA500S 32-Button Attendant Console. I had this all configured just the way I like it, when I had to remove the Attendant Console for a recent move. Now I have my console all programed with all my speed dials (employee extensions and cell numbers) but I can't transfer a call. When I called my VoIP carrier, Vocalocity, they said it can't be done. When I first got my sidekick, they told me the same thing. I then called Cisco and they told me exactly how to configure it to be able to perform an Announced transfer so I know its possible. I need to be able to let my employee know who is calling before I transfer the call. Can anyone help me?

We just installed an new system with the SPA508g phones and the SPA 500s Side Car and are having the same monitoring issues. We have notified our support and they have been tweeking our system quite a bit. If this is a known issue why is CISCO not resolving it. Does CISCO monitor these forums?

Problem with Cisco Attendant console

Hi
We Have Cisco attendant console 8.x at site .
As per user they are
" able to log into the “Attendant Console” and access the outgoing numbers located at the bottom of the screen. As far as the internal directory, it does not allow them to access due to the database connection issue. They are getting error “database not connected” on Attendant Console.
Can you please suggest solution to resolve this . Thanks
RJ

Have a look at this link on page 33 and 34:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CiscoTSGv8_6_x.pdf
Directory Issues
Directory will not display and C
onsole shows "Database not connected"
message
On the Attendant Console PC:
Verify that the Windows User has Full Control access to the following registry key and it’s child
objects: HKEY_LOCAL_MACHINE\Softwar
e\Arc Solutions (See, the section
“Client preferences
do not save / are not retained” section on page
4-4
which shows how the permissions can be found
and changed). (If version is older than 8.0.3 verify HKEY_LOCAL_MACHINE\Software\Borland
as w
ell)
Verify that the CUEAC Server can be pinged from the command line by IP Address and Hostname
If it cannot be reached via hostname, have this ad
ded to DNS or to the host file on the machine.
On the CUEAC Server:
Ensure that the contact database is populated:
Open a synchronization log file in C:\Program
Files\Cisco\Logging\LDAP\Log\SSLog_xxxx.txt
Check that contacts have been inserted or updated:

Unified Business Attendant Console not syncing user directory

I have a customer that has CallManager 8.6.1 along with the Unified Business Attendant Console 8.6.1.9. They are not syncing their user directory with LDAP. All end users are put in manually via the CCMAdmin page. This system has been in place since January. In the past few months, around eight or so new users have been added to call manager, but they were not showing up int the attendant console. I tried everything from restarting services to eventually restarting the server and the new users finally showed up. I thought the reboot had fixed the issue, however I had them add a new user to call manager and even after waiting a few hours the new user did not show up. This is my first time dealing with the attendant console server so any help would be appreciated.

Make sure you have setup a schedule in the WebAdmin for the sync to run, I normally set a schedule of running this Every 1 day at 02:00, this is when the sync will be done and the new users will show.
Restarting the server is forcing a new sync, this should not be needed if the schedule is configured correctly.

Attendant Console will not load GUI

I'm running into a problem with Attendant Console version 6.1.2_c wherein when I launch the program and provide my credentials, the GUI disappears but acclient.exe can be seen running in Task Manager and using 50% CPU. If I login as a different user, I can get into Attendant Console fully without issues. Normally I would suggest that the user simple recreate their profile however in this case, it would be painful to lose the profile. Has anybody come across this issue and, if so, is there a way to correct this issue without losing the profile. NOTE, I have tried all of the obvious things like uninstalling and reinstalling the application and I've compared the working profile to the one that doesn't work and nothing has panned out.
Thanks,
Steve

Thanks guys, worked. My issue was that after using the help feature "?" after utils service restart "?", it just said serv. There wasn't a list of options. But obviously just doing Cisco Tomcat I was good. Thanks again.

Setting up attendant console for spa525g

I am trying to set up my attendant console (spa500) for my spa525g. We use intermedia.net as our hosted pbx and they are not willing to help on this issue. I have tried and tried to set it up and i keep getting the same errors. See attachments for settings. I know there are inconsistencies with the settings but that is because I was trying different settings to see if any of them worked. Can someone please help me out with this?
Thanks!
KE

Wrong forum, try "small business - phones".

Attendant console error - connection failure .... using server port 1859

Hi we are having issues where the user is unable to login to the attenadnt console
the error is as follows -
A connection failure has occurred attempting to connect to server: using server ort: 1859. Please ensure the server is active, and the logging information is correct.
After reboot everything is OK
the netstat shows the app listening on 1859 is CTSS.exe? Which service does it corelate to in Windows? I can check if that service is running next time. I did not find a CTSS service ot something that sounds similar.
Also, in order to open a TAC Case where do I find the serial number for the Attendant console?

Welcome to discussions leffjay. Good one. Cheers.

Attendant Console "failed to make a new call" error.

I have a problem with the error message "Failed to make a new call" in multiple instances with Attendant Console. The first time this error comes up is if the first hunt group member does not answer the call and it goes to the next member. It only displays on the first member console. If I change the hunt group order, it still comes up on whomever is first on the list. This message also comes up whenever any Console user makes an invalid call which is expected but irritating to the users.
Can I disable these error messages completely? It is highly annoying since these error messages can stack up and have to be cleared by pressing "OK" before the user can click on the screen again.
TAC has not resolved the first error yet but everything works fine.

Hi Luigi,
Thanks for the update. Even i had opened a TAC. In my case, we have configured Hunt Pilot, from where the call is routed to the members in the hunt group. But TAC says that the Attendant console never uses HUNT PILOT to take calls. So it has to be PILOT POINT which has to be configured for Attendant console to take calls.
We had configured in this fashion, because the AC stops working often. Even though it shows, 'activated in the control center. Manually the service has to be restarted on all the nodes. And all the callers will get busy tone when they try reaching the reception.
As an action plan, we need to revert to PILOT POINT configuration and do the testing again. So If found that the pop-up is not coming anymore, then TAC will work on fixing the AC service failing issue.
Hope this helps and will keep you posted on the updates.
Regards,
Karthikeyan.

SPA500S Attendant Console BLF and Broadsoft NOT working on firmware 7.4.6

Like many of us, for many years now, have continous problems with the Cisco SPA500S Attendant Console. In my case, I'm running my phones with 7.4.6 because it is the version of the Cisco SPA504/508G phone firmware that is certified to work on our current version of Broadsoft's Hosted PBX.
The phones work very well indeed, but the attendant console lights up after a re-boot of the BLF phone is performed, however, the actual SPA500S unit doesn't perform onitoring at all.
I've read every blog/discussino on this matter and it is becoming a nuisance at this point. I dont understand why it takes so much trouble to configure something so easy and what a stark difference there seems to be when you upgrade SPA50XG phones on the firmware from one firmware release to the next one.
I'm looking for anyone that has had this issue that can help me configure the Cisco SPA508G phone that servers as the monitoring phone with a single SPA500S Attendant Console unit to monitor 4 extensions.
Jose A.

We just installed an new system with the SPA508g phones and the SPA 500s Side Car and are having the same monitoring issues. We have notified our support and they have been tweeking our system quite a bit. If this is a known issue why is CISCO not resolving it. Does CISCO monitor these forums?

Audio problems in Attendant Console 6.0.1

Hello
I have installed a CUCM 6.0.1 and is trying to set up Attendant Console. I've set up the Pilot Point as a Broadcast Hunt.
Everything is working just fine and the incomming calls show up in the Broadcast call queue, except audible alerts. No matter what .wav file I choose (the default one or a custom) it just playes the first Â½ second or so of the file, and then it's silent.
The attendant console is running on a brand new pc running Windows XP SP2 (HP compaq dc7800p ultra-slim PC). I tried installing af VMware workstation on the pc and then brought up a Windows XP VM, in which the audible alerts worked just fine, so I think it's something with the Attendant Console client not being compatible with the Soundcard in the PC (a Soundmax HD audio something).
Does anyone have any ideas what could be wrong and how to resolve my issue ???

Don't think it is your PC's that are faulty , i have had a TAC case open on this issue for some time now - have recognised it as a defect , and it is currently pending release ,
CSCsm73933 - the bug id is not view-able yet , don't know if it will be
if / when TAC gives me a ES , i will let you know the version so you can request it from them
let me know if this helps
regards
BJ

Attendant console issues

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