ATV2 not playing audio on my movies and sometimes movie won't play

My Apple TV 2 has been working great until Sunday. It stopped playing the audio to my movies. It also won't play some movies that it could play before. The audio all worked before as well. My music plays fine. I also have audio from my podcasts and movie trailers. I have performed a Restore, but that didn't help. Is my Apple TV faulty? It's only 4 months old, so it's still on warranty. My iTunes runs on a Windows 7 PC. It's up-to-date. I have a Apple TV first generation on a second TV and everything works perfectly on that one. I get audio on all my movies and no stream problems.

Have a look at Apple Support Article TS3518 at http://support.apple.com/kb/TS3518. It gives advice about making a change to Audio & Video settings on your ATV2 and changing Dolby Digital out to "off." It worked for me.

Similar Messages

  • I downloaded a rental movie, and now it won't play. I get an error message that says "We could not complete your iTunes store request. An unknown error occured. (-42110)" This computer is authorized, and I am online and I've downloaded rentals b4. Help?!?

    I downloaded a rental movie, and now it won't play. I get an error message that says "We could not complete your iTunes store request. An unknown error occured. (-42110)" This computer is authorized, and I am online and I've downloaded rentals before. Help?!?

    Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • Movies and TV shows won't play

    When I try to play movies and TV shows on my brand new 80g all i get is a black screen with the play arrow in the top left corner then after about 10 seconds it goes back to the menu. I've tried all the r's, re-downloading the shows,turning off eq,etc. I have version 1.2 and the newest I-tunes. I called Apple support and they said I had to e-mail i-tunes support. I-tunes support said to call Apple support. Anybody? Should I return it? Video podcast do play and all movies play in i-tunes. Thanks

    Yes all the files download from ITunes should play without any additional conversions.
    In your first posting you didn't mention ITunes files.
    That said:
    Even though you downloaded from ITunes, doesn't necessarily mean that every file is okay and will play in your IPOD.
    E.g. Podcasts sometime will have files that are supposed to work but they still could have problems playing in IPOD.
    Do a manual Reset on IPOD--by selecting
    Menu and Center simultaneously, for about 6 seconds.
    You may have to do this several times.
    re-try IPOD
    Make sure your Windows software is up-to-date ;You have all the recent updates.
    Make sure your running the correct software version for your IPOD;
    In your case it has to be ITunes Version 7.0 or higher.
    The other option if your not good with trouble-shooting;
    take it back to the seller; because you belive it to be defective.
    Compaq PC 6370US / 1GB Ipod Nano & 80GB Video   Windows XP   Pent 2.53 GHZ 512MHZ MB RAM 120GB HD

  • Downloaded Rental movies and TV shows won't play!

    I just downloaded "Michael Clayton" the other day and when I tried to watch it, the video would play for about two seconds and then my itunes would freeze and I would have to ctrlaltdel. Also, I can't watch any of the tv shows I have previously downloaded now, with the same problem of freezing. However, the songs i have downloaded from the store play fine. I have talked to my friends and some of them are experiencing this same problem, so it could be an issue with the new Itunes. Please lend any support you have! Thanks.

    I'm experiencing the same kind of problems with TV shows like "Grey's Anatomy" or "Desperate housewives" downloaded from iTunes (US store). I already tried to re-install iTunes and Quicktime but no luck so far. I suppose it has sth to do with the DRM functionality since as soon as I hit the play button of a TV show I have to activate my computer (btw: this happens only with TV shows, other songs I downloaded from the store play just fine). After the confirm popup ("Machine authorized...) the screen turns black or grey and I get another popup telling me that the file "xyz.m4v" cannot be played. After that, I have to hit ctrlaltdel..
    funny thing is that I tried the same files on my DELL notebook running WinXP and had NO problems. Sounds like a Vista issue Please advise!!!! Thanks...
    computer specs
    ==============
    Windows Vista Home Premium (build 6000)
    2,40 GHz Intel Core2 Quad Q6600 with 3G Memory
    NVIDIA GeForce 8800 GTX Forceware Version 169.25
    iTunes for Windows 7.6.1.9
    Message was edited by: ojay1966
    Message was edited by: ojay1966

  • HT204370 I bought a hd movie and now it won't play on my computer

    It started to play and then said it couldn't be played in HD. Asked to do SD. When I press play, it is a black screen .

    HELP!

  • HT1657 I rented a movie and when I go to play it, my IPAD says it cannot open.  It has not been previously played.  How do I get a refund?

    I rented a movie and when I go to play it, my IPAD says it cannot open.  It has not been previously played.

    iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657

  • I've upgraded to OS 10.8.2 and my Bowers and Wilkins MM-1 Speakers were working fine until today, and now they won't play any sound at all, even though iTunes shows the audio is playing. I've tried both the headphone jack and the USB port. Please help!

    I've upgraded to OS 10.8.2 and my Bowers and Wilkins MM-1 Speakers were working fine until today, and now they won't play any sound at all, even though iTunes shows the audio is playing. I've tried both the headphone jack and the USB port. Please help! I don't want to have to be stuck using my internal speakers!
    Thank you,
    Chris

    Michael,
    Thanks. I haven't mixed down the audio or checked the number of tracks in Prefs. Good points.
    As far as a mixdown goes, I'll definitely give it a try, though I wonder whether or not the tracks will be recognized during mix down recording - given that you can't hear either of those segments in playback. Just have to try.
    Re the preferred number of allowed tracks - I'll go check as soon as I send this off, but I'm not sure that applies in this case, since the two Channels containing the segments that are pinked out are not in additional tracks. I should have mentioned that other audio clips and segments on the same Channels in the SAME tracks ARE heard in playback. As are two additional track in the 2nd Sequence. It's only when the two sequences are joined that the pink tinted segments can't be heard. Within the sequence the same audio cuts playback as they should. Thanks again &
    Best regards,
    David

  • TS1717 I just downloaded a song and it only plays the first 50 seconds and then moves to the next song in the list. How can I get it to play the rest of the song?

    I just downloaded a song and it only plays the first 50 seconds and then moves to the next song in the list. How can I get it to play the rest of the song?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • I have a new air iPad, just downloaded a new movie and now I can't play it as it his and all my other movies have a cloud icon, how do I get to play it on the iPad

    I have a new air iPad, just downloaded a new movie and now I can't play it as it his and all my other movies have a cloud icon, how do I get to play it on the iPad

    Tamate46 wrote:
    now I can't play it as it his
    Not sure what you mean by this.  Why can't you play it?

  • Upgraded to the latest Keynote (5.3 1170) and now videos won't play in presentation mode, only audio

    Upgraded Keynote on my home and work computers to the latest version in the AppStore and now videos won't play in presentation mode.  In edit mode you can double click and it will play in the editor.  This happens on both computers running the latest version of ML (10.8.4).
    Any help here?  Alread tried a reinstall of ML on one machine with no luck.
    Was previously running Keynote 08 (non AppStore version).  Tried creating brand new presentations in 09, no luck.
    -steve

    I had the same problem today in front of an audience with 300 people (MacbookPro OSX 10.10, Thunderbolt-VGA adapter, PPT 14.4.6).
    Here what I figured out so far:
    1. It happens when you have PPT open and connect to beamer afterwards
    2. You can resolve it (in my case) by quitting PPT and launching it WHEN connected to beamer
    3. Yet, make sure Mac does not go into sleep mode or you get a lock-screen in the waiting time. if you do so, you get back to square 1. quit PPT again 2. restart it.
    4. Also.... in one case I had to hit the volume control once to get the sound back even though movie was playing
    So in short: Connect to beamer first, then launch PPT
    I know it is only a symptom fix but it worked for me

  • My movies and music videos won't show up on screen, I can hear the sound but not see the video how do I fix this?

    My movies and music videos won't show up on my computer screen, I can hear the sound but not see the video how do I fix this? I'm not sure what to do as far as turning my purchased movie into DVD goes either. I just want to put the movie onto a DVD disc but my itunes won't even show that I have a blank disc in the drive, I'm not sure what is wrong or how to fix this, any help at all would be much appreciated.

    Hi @anthony7722 ,
    Thank you for your query, I will do my best to help!
    I grasp that you uninstalled the Intel graphic driver and the catalyst control.  You reinstalled the Intel driver and now you can view and hear videos on the Internet but you are unable to set the resolution as high as previously.
    When I checked the specifications for your notebook I see that you have switchable graphics.
    Here are two links that I believe will help.
    Overview of Switchable Graphics or Dual GPUs
    Switchable Graphics on Notebooks Configured with Intel and ATI GPUs
    Here is a link to HP Pavilion dv7-6150eb Entertainment Notebook PC Drivers
    Please try this process.
    1. Download the chipset driver, and both graphic drivers and save them  but do not install them yet
    2, Delete the chipset driver and install the updated one.
    3. restart your notebook
    4.Delete the Intel driver and install the updated one
    5. restart your notebook
    6. Delete the AMD driver and install the updated driver. 
    You should now have a Catalyst Control Center.
    This should now allow you to use the higher graphic card which should support the higher resolution.
    I hope this helped.
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • Hi! I bought a song on itunes, and now it won't play on my computer or iPod. Itunes on my computer keeps telling me that I'm not authorized to play the song on my computer, even after reauthorizing it. Is there anything I can do to play the song?

    Hi! I bought a song on itunes, and now it won't play on my computer or iPod. Itunes on my computer keeps telling me that I'm not authorized to play the song on my computer, even after reauthorizing it. Is there anything I can do to play the song?

    Hello
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/ts1389
    Best of luck,
    Mario

  • Movie purchased in iTunes won't play. Audio is fine; video doesn't appear.

    Movie purchased in iTunes won't play. Audio is fine; video doesn't appear.

    Wormbog wrote:
    I went back to iTunes but there's no option for me to re-download it.
    Yes there is.
    Go to the iTunes Store on your computer.  Click the "Purchased" link about halfway down on the far right side.  Click the "All" tab on top.  The song is there.  Re-download it.

  • HT200109 I just got ATV3, rented a movie and when I tried to play it it said "an error has occurred. Try again later".  What does that mean?

    I just got ATV3, rented a movie and when I tried to play it I got the message "an error has occurred. Try again later".  What does that mean?

    What is your connection like (use speedtest.net)?
    Check for interference using istumbler or netstumbler
    Make sure your DNS is set correctly (settings - general - network - congifure DNS - automatic)

  • I have iTunes 11 on a Windows 8.1 PC. It is streaming to a 3rd Gen Apple TV. Movies and TV Shows seem to play fine. Music will stream for about 10 - 16 songs, then just stop. I have to reset everything, then it will repeat the cycle. Wire or wireless.

    I have iTunes 11 on a Windows 8.1 PC. It is streaming to a 3rd Gen Apple TV. Movies and TV Shows seem to play fine. Music will stream for about 10 - 16 songs, then just stop. I have to reset everything, then it will repeat the cycle. This happens regardless of wire or wireless connection. I would suspect that there is something wrong with the network, or Apple TV, except that movies and TV Shows seem to be fine. My music library is about 3700 songs, all legit, either imported from source or puchased through iTunes. This one has me stumped and frustrated!

    I thought that may have been the case too. I set the power settings to compensate but still the same. I also done things like reset the router and Apple TV to factory. Starting to think it may actually be the Apple TV, but it just doesn't make sense ?!?

Maybe you are looking for

  • How can i suppress columns in ALV ?? Will reward points.

    Hello Gurus, how can i suppress column in ALV when i`m using the transparent table: CALL METHOD grid->set_table_for_first_display       EXPORTING         i_structure_name = 'ZIANEXE'         is_layout        = wa_layout         is_variant       = wa_

  • MAC PRO REFUSES TO BE CLOCKED BY EXTERNAL WORDCLOCK!

    I used my Apogee Rosetta 200 as AD/DA and Wordclock going direktly into optical input on a G5 ... worked perfectly together for years. pretty much what i loved macs for. alas! those times are gone. with my new built mid 2010 machine and os 10.6.8 run

  • RFC to WS Error

    I am doing RFC to WS  scenario i am getting following error in RFC sender adapter Error in processing caused by: com.sap.aii.af.lib.mp.module.ModuleException: call to messaging system failed: com.sap.engine.interfaces.messaging.api.exception.Messagin

  • Remove/Hide Toggle Icon Column in using f:facet name="detailStamp"

    Hi All, I am using <f:facet name="detailStamp"> to expand the row with details ,Done that part with separate button programmatically. So I need to hide/remove additional toggle icon column in the table... JDev 11.1.1.4 and adf faces application... Pl

  • It is saying I need to verify the authorization on my new computer. How do I do that?

    I'm trying to get my iPhone 4S to allow purchases to take place but that is not happening.  I also recently got a new computer and it is authorize on the iTunes store but still wanting me to verify it.  I do not know how to do that and need you help