Audio Issues in Facetime & Video Recording

I'm having some major mic issues when using FaceTime or recording video on the iPhone 4. The sound is mainly static - you can just about hear other sounds, but it's very quiet and washed out by the static. The mic audio on calls, voice notes is fine - it's just on FaceTime and video recording.
Apple support have no idea (the agent I spoke to seemed to think it was related to my network provider and text messaging, which makes no sense whatsoever).
Anyone else had this problem? Any fixes out there?

I was right there with you. I posted early on in this thread and was working with tech support on the phone. We worked for a few days and it was like I was having to do too much work on my end. Nothing was working and they were so busy. Someone else posted that they took theirs back and it was an easy swap. I had already made an appointment at the apple store as a backup so I decided to drive the 50 miles. It was so easy....the guy really did not care too much about me working with support. He just tried a restore and was able to repeat the issue. Not saying that all stores are like that but I have had very good results with other apple products and getting support at the genius bar. Good luck...but you may be waiting a while. Seems that the hot topic for them is really the "reception" issue.

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    Unfortunately, I do not know the author of this material, and first saw it in another post to the Adobe forum. If the author sees this, please step up to take credit for a well-written explanation of why Audio is OOS with footage, when one has used a separate recorder, that is not hard-wired into the camera and deriving the sync signals from it. I must emphasize that I did not write this piece, and am only posting it to help others, when they use a separate recorder, not tied to the camera, say a Zoom, or similar.
    I have also not used the mentioned/linked program, so cannot comment on that. However, I would make one change, if possible, and that would be to use PCM/WAV and not the recommended Linear WAV, as some Adobe programs can have issues with Linear WAV. Other than that little suggestion, I really like this piece, and for many other NLE's, the Linear WAV will probably not be an issue - just with some Adobe programs.
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    60mS difference will cause a distinctly audible 'echo' between the two audio tracks. (Even 20mS is detectable as a separate echo).
    This difference is of course totally unacceptable, and corrections need to be applied. It is important to remember that even if your audio recorder crystal is absolutely accurate, and it is the camera clock that is slightly wrong, it is still the remote audio track that will have to be corrected. The 'wrong' camera audio track is the one in sync with the video, and has to be the 'master' track.
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    It is important to realise that although the sample oscillators may vary with regard to each other, they tend to be remarkably accurate over time, referenced to themselves.
    This means that if you know by how much the frequency your audio recorder sample 'clock' differs from the camera 'clock', then a single correction factor will bring both tracks back into sync.
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    Programs required (all free):
    1) AoA audio Extractor --- (not necessary if you can extract the audio track from a video recording in your NLE)
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    At the end of the period, (timing not critical), make a second similar 'clapperboard' reference point. Allow a few more seconds recording, and then stop both devices.
    Step 4: Download the video from the camera, and the audio from the recorder to yourcomputer.
    Step 5: Open the video file in 'AoA audio Extractor', and extract the audio from the video. Convert this audio file (if necessary) to a 48KHz 16 bit LPCM (wav) file, using the 'Switch' program linked to above. This file will be your reference audio file.
    Step 6: Open the WAV file saved in the previous step in 'Audacity' - a free audio editor.
    It is now necessary to save only the part of the file between the two 'clapperboard' references, which hopefully stand out clearly (if you hit the pencil hard enough in steps 2 and 3!).
    This must be done accurately, to within 100th of a second, or better.
    Click and drag the file to highlight the beginning section, including the first 'clapperboard' waveform. Use the 'fit selection to window' tool (immediately to the right of the 'zoom' tools) to magnify. Delete as much as possible before the 'clapper' reference. Repeat the operation until you can clearly identify the first distinct waveform of the 'clapper' reference waveform. Click, hold and place the cursor directly over the first full (clipped) waveform, where it crosses the centre line. Delete every thing to the left of that point, by clicking and dragging to highlight, and then deleting with the scissors tool.
    Step 7: Repeat the above procedure for the end part of the waveform, again using thestart of the second 'clapper' waveform as your reference cutting point. In this case, cut everything to the right of your selected reference point (not the left, as in the first case.)
    Step 8: It is necessary to record the exact length of this new cropped waveform. This information is listed at the bottom of the window, but in a rather inappropriate format. Locate the toolbar at the top of the window, click 'Edit'-'select all' and then 'Effects'-'change tempo' . Note the length of the file in seconds in the right hand box (the left hand box is greyed out).
    Record this figure. It is the reference file length
    Step 9: It is necessary to convert the file recorded on the audio recorder into an identical format to the camera audio track, namely 48 KHz 16 bit PCM. If the track is not already in this format, open it in Switch, a free file transfer program, and select the output encoding as 48 KHz 16 bit, mono or stereo to fit your audio file. This program will then convert whatever format your input file is (MP3, WMA, 44.1 KHz PCM, etc) into the required 48 KHz, 16 bit format required.
    Step 10: Repeat the procedures in steps 6 and 7 for this new file. Edit the 'clapper' points with as much accuracy as before, but notice that the 'clapper' waveform will appear different from the first, although hopefully with as clearly defined first ' zero crossing' point.
    Step 11: Repeat the procedure in step 8, and you will notice that the overall file length is different.
    Overwrite the original file length into the right hand box, and take careful note of the resulting figure in the percent change box. Make sure you record whether it is a plus or minus value - it could be either! This is the most important figure, because it represents the percentage variation between the two units.
    Once you have obtained this value, simply apply it to all files recorded with the same recorder and this camera. Providing you can align the start of the file with a single 'clapperboard' mark, there is no need to repeat the rest. Simply change the length of the external audio file by the correct percentage value, to allow the two audio tracks to remain synchronised.
    It may seem a long winded process, but it only needs to be done once, and could then save quite a lot of time, against the option of trying to align tracks manually in your NLE, in small sections.
    You may of course wish to use an alternative audio editor, and the details of this procedure may then be slightly different, but the principle remains the same.

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    I was very satisfied with my phone for a couple of months but nowadays I've an annoying issue with the video recordings of my Nokia Lumia 920. I've noticed in the past few weeks that there's a "bleep" or a "jump" in each video I take. (Nokia Camera software, Lumia Black, RM-821_eu_hungary_434)
    It's very dissapointing because every video is let's say faulty at some point of the video.
    For example please take a look at the following video at 0:34 where not just the video "jumps" but the audio recording also stops for a couple of seconds:
    https://www.youtube.com/watch?v=xD9R2x5Kx4c
    The interesting thing is that during the next 21 minutes it did not make any mistakes while recording.
    Please take a look at an another example at 3:31:
    https://www.youtube.com/watch?v=hYQ5vNY-BUw
    If you're interested in debugging the issue I can send you somehow (by FTP or so) the original files as well.
    I have got more videos which are like this and it was shown like this on the phone's screen as well so I've ruled out the possibility to have an issue while transfering it to my PC.
    I'm assuming that possibly there's something wrong with the Lumia 920's RAM memory or with the 32GB internal storage drive, e.g.: let's say bad sector like on hard drives.
    The phone recently had it's first freezing while I was reading my facebook the phone suddenly went black and restarted.
    I still have 1,5 year warranty on my phone but I've bought ~150 km far away so I hopeI won't need to travel there and wait for weeks and to travel there again to get my phone back! What do you suggest?
    Is it possible that it's rather a software issue not a hardware? Or should I return my phone to the retail shop or is there any downloadable software patch to correct this issue? Is this a known issue to you?
    I've noticed one more thing: when I'm using my phone for e.g. like 10 minutes it's back cover gets warmer and warmer somewhere around the camera; I thought first it's because of the higher processor and battery usage but I don't think it's normal. The "heat issue" is also present while playing with a game.
    Info: my battery lasts for 1,5 day or so by very moderate usage, is it normal? (4 times a day wifi for 5-10 minutes, max. 1 pcs one minute call per day)
    Thanks for your help in advance,
    Best Regards
    Richárd Márk NAGY

    Hi All,
    I'm shocked about this device as you know I was disappointed due to the video recording glitches previously, but what yesterday happened is the worst I could ever imagine: I've recorded 3 videos and from this 3 videos 2 are unplayable even on my phone and on my PC, it gives an error message: "The video failed to play".
    The 2 files can't be seen in the camera roll only by using Pocket File Manager.
    I was able to copy all files to my computer:
    WP_20140802_21_16_58_Pro.mp4 - 661 203 084 bytes - playable
    WP_20140802_21_22_19_Pro.mp4 - 3939 658 131 bytes - unplayable
    WP_20140802_22_13_59_Pro.mp4 - 3235 991 965 bytes - unplayable
    To me these 2 videos are really very important, please help me to recover them! Please tell me, how you want me to send the files as they're, ~4GB each, by using Onedrive or how?
    If this issue won't be solved I'm considering NOT TO BUY a Nokia again! Can it be a hardware related issue, e.g. faulty internal flash? Should I return the phone to the retail shop?
    Regards
    Richard Mark NAGY

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