Autoplay: Adobe Captivate 6 Project

Hi we created a project for a client and published a .swf. They came back saying they have a problem with the course not starting automatically.
" We have re-published the latest version and are still running into the same issue.  The course does not automatically start.  To begin the course, users will need to click on the first slide in the menu on the right. The first slide doesn’t appear so that we can include text to provide instruction. The users’ expectation is that the course will auto start. We have tried all we can on our end and seeing we are not the authors and do not have a way to affect settings, we are limited and can no longer troubleshoot.
We are having trouble viewing the course.  It does not automatically start playing once it is loaded.  It only works the next button or a slide in the outline is clicked; it does not automatically advance.  We have uploaded the presentation several times and have tried a variety of work arounds but nothing works. "
We have checked the autoplay options under Edit>Preferences.  Its fine and checked. At our end also .swf plays automatically.
Any help??

The autostart problem was fixed (for non-iOS) by adding this code to index.html (after 'Publish', before uploading)
script type="text/javascript"
$(document).ready(function() {
var isiPad = navigator.userAgent.match(/iPad/i) != null;
if(isiPad){
// do nothing
}else{
cp.movie.play()
Thanks to nateB in the following thread:
http://captivate.adobe.com/captivate/topics/captivate_6_project_publish_html5_for_autoplay _how_do_you_do_this
My project will now properly autostart in HTML5 running in Chrome on desktops.

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