Azure outage for 4 days. Impossible to get support

Azure Managed Cache has not been working properly since July 16 (4days) as per their own status.azure.com website (see below).  Trying
to get support or updates seems to be impossible. 
Reply I just got from MS Azure: "... there is no direct way
to contact the technical team though an email or contact number.... You can review this blog post for further details -
And here the outage notification on their website "status.azure.com" , which we found by chance, no direct communication to date:
Starting 16 July, 2014 15:30 UTC a limited subset of customers may experience intermittent connectivity failures to
their Cache resources. Our Engineers have determined that this issue is not widespread. Recovery status updates will be communicated to Managed Cache customers through their Azure Management Portal.
FYI: we spend >$500 per month with them...

Azam,
Following this link leads to a dead end. It looks like unless we sign up for a premium contract or something we can only submit tickets concerning billing queries. 
So we have now a situation where a service for which we pay $500-1000 a month for has an outage and it is close to impossible to get any support, updates or assistance whatsover.
It can be a very frustrating experience dealing with Microsoft...

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