BackUp Assistant adding random photos/ads/logos to my gallery

Backup Assistant Plus keeps adding over 500 pictures of random things such as pharmaceutical company ads, sports logos, random people, and the BAckup Assistant log to my BAckUp Assistant gallery! I don't want these there. I cannot just delete the album. Does anyone know if this album takes up storage space? Can you turn this part of BackUp Assistant off? I've called Verizone AND SAmsung and nobody believes this is happening and swear it's not BackUp Assistant. They think it's a virus. I reset the phone like they suggested and all that happened was I lost all my music and photos.

I'm so glad you posted this, Jess. I found the same thing in my picture gallery and couldn't understand why on earth they were there. I looked in applications and sure enough there were two instances of BackUp Assistant Plus listed in running apps. I was able to disable one and the other one I unchecked music/pics/videos/docs. If I could figure out how to completely disable or remove that one, I would. I manually back up my mucis/pics and I use google to back up my contacts.
When I picked up my phone this morning, the backup was running so I cancelled it (that was before I disabled and saw all that). I tried to delete the items in that gallery and it keeps freezing the gallery. I'm not sure what to do about that, but I think at least the problem won't grow (I hope). I've only had this phone 3 days and I wish I would have realized that was set to automatically go - I never used it on my old phone, droid x. What a PIA. Please reply again if you get a new phone and you find two instances of BackUp Assistant Plus running. I don't think I'll try to get a new phone since I was able to disable one of them, but I'm really curious if they all have that. Oh - and I have the 32g version. Maybe that's why?

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Backup Assistant - I am posting as a new item as this issue is shown as resolved and it is not.

I just got my second LG Cosmo 2 phone device and am having the same problem noted by others. I was told by a customer service rep to take my first phone back to a local store and exchange as the backup assistant problem I am having will be resolved. Well it did not resolve...read on. The first time I go to use the phone in the morning Backup Assistant is checking if changes to my directory have occurred. You have to unlock the phone to let it complete or you hit end to cancel the update. I have worked with customer service to fix the problem with no success. We have deleted backup assistant, which apparently re-installs automatically when you access "Apps". One customer service agent told me to change my schedule from midnight to some other time in the day as sometimes the Verizon systems are not available from midnight to 6 am. I am totally frustrated with this annoying issue every morning and especially if you are in a hurry to answer or make a call. Seems to me the backup assistant application could have a schedule option of "off" or "manual" so that this problem goes away. Let the phone user determine how they want to manage their directory backups. I've been in the software business for over 30 years and backup assistant is just poorly designed and it is proven by the numerous complaints similar to mine. It would be so simple to fix with a software update and stop a lot of wasted time in this forum or unnecessary calls to customer reps. It anyone has a solution please let me know. Thank you much.

Hi gmeyerco,
I know how frustrating it can be to have Backup Assistant connect randomly. The next step I would take would be to uninstall the application and reinstall it. Please follow these steps to uninstall/reinstall:
To Uninstall:
Press Menu
PressMediaCenter
Press Browse and Download
Highlight Backup Assistant
Choose options on the bottom left
Choose Cancel Subscription
To Reinstall:
Press Menu
PressMediaCenter
Press Browse and Download
Press Backup Assistant
Choose Free Subscription
Then follow the steps for installation and set up.
I am certain this step will resolve your issue, please reach out to us if the steps do not resolve your concern and we will certainly continue with trouble shooting.
Thanks,

Is it possible to incorporate old photo albums into a Web Gallery?

I created 9 photo albums with the first iteration of iWeb. Now I'm using iWeb '08 and have been consistently adding new photos to an existing Web Gallery via iPhoto. But I'd like to import or add those older albums into the Web Gallery.
Looking for answers...

Perhaps it would be better to just direct you to what I'm talking about.
Here is a URL to the site I maintain for our family photos and movies:
http://www.Derners.ws
Along the top you will see navigation links to Web Galleries, Photo Albums and Movies. The Web Galleries were created as a result of iWeb 2.0 and the overall inclusion of the Web Gallery feature with iLife '08.
The Photo Albums and Movies however, were created back in iWeb 1. These are still online as standalone pages. What my original question alludes to are these Photo Albums. I want to pull the content of the Photo Albums and incorporate it into my Web Galleries, thereby having all of it in one place. So when I complete this process a visitor who browses Derners.ws will go directly to the Web Galleries. No more "Photo Albums", no more "Movies". Just one stop for viewing everything.
Does that make sense?

In the last 36 hours my photos have jumbled within various albums. Random photos have attached at the end of an unrelated album, old photos have appeared again on Recently Added, some photos are missing but still on "collections". No date order

Within the last 36 hours my photo albums have turned into a real jumbled mess. Random photos have appeared at the bottom of my Recently Added album. In most cases it's a copy of a photo that was taken months or years ago so now it appears twice.. 200 random photos have appeared in an unrelated album. Some photos are missing completely. The date order is correct in some places and then it goes back and forth over the months and years. The "collections" appears to be okay. This morning when I went into the photo app About 50 photos that were permanently deleted 3 months ago reappeared on the Recently Added Album which I deleted again. if I delete these irreplaceable photos from the unwanted album it will delete the photo completely. Help please - this is so annoying and frustrating. I hate to think when I turn the iPad on tmoor row what else will have changed .

Quick Update:
I usually have my Mac laptop up with Messages running on it. As you know, it will receive the same messages you send/receive on your iPhone. I thought all my old photos would be there too, but they have all disappeared as well except for the last few.
Messages is supposed to archive all old photos to a directory called ~/Library/Messages/Attachments. On my mac, this was a 0 byte file that was created back in Jan 2014. As a result, none of the old photos got saved on my Messages app either. I looked at a Time Machine Backup and it has been the case since September (no earlier backups available). So, it's unclear how long this issue has been going on for my Messages app and how related it is to my iPhone problem.
In any case, if any of you use Messages, you may be able to recover your photos in that directory provided it didn't get trashed like mine did. I moved the file and created a new Attachments directory. Upon relaunch, Messages started properly storing new photos in there again.
Either there was a really terrible bug in the Apple software or something malicious has happened.
P.S. I'm running OS 10.9.5 Mavericks. There is a thread of people with this problem on Yosemite here:
No pictures are shown in Message om Mac
This seems like a pretty seriously terrible bug. I will be talking again to AppleCare on Wednesday and I hope they can escalate this.

Nokia Lumia 928 apparently died after an attempted Windows 8.1 update. Replacement phone arrived the next day. How can I restore my contacts, photos, etc.? Backup assistant is no help and I don't know how to access the Cloud.

Nokia Lumia 928 apparently died after an attempted Windows 8.1 update. Replacement phone arrived the next day. How can I restore my contacts, photos, etc.? Backup assistant is no help and I don't know how to access the Cloud.

Did you have the phone set to backup things to the One Drive on Microsoft servers?

How do I access the photos and videos from my computer that I backed up from my phone to verizon backup assistant plus?

how do I access the photos and videos from my computer that I backed up from my phone to verizon backup assistant plus?

You can download the PC (or mac) desktop application.
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=54607
or you can sign into My Verizon ( http://www.verizonwireless.com/myverizon ) then navigate to MyVerizon/Manage & Store media.

Default "send from" address when sharing photos in Backup Assistant Plus

Hello,
Is there a way to change the default "send from" address when sharing photos in online storage from the Backup Assistant Plus app on the Bionic? I have found the setting on the VZW website for e-mail address maintenance in Backup Assistant Plus, but the address I'm using on the site did not affect the setting on the phone. This is not a huge issue, but under the current setting, the Bionic is using an address to which I no longer have access, so I'd like to update this address if it can be done.
Currently running Ice Cream Sandwich, 6.7.246.
Thank you.

Found the answer - there is a second link for settings on the media management screen which controls the default sending e-mail address.

How can I restore contacts from Backup Assistant

My contact list has been corrupted. I have been using Backup Assistant for some time and want to restore my contacts from a previous backup.
Verizon seems to have changed BA since the last time I used it and the only function seems to be to take my corrupted contact list from my phone and store it. Any suggestions on recovering my non-corrupted contact list?

Here is a reply from a VW CS regarding the same question a few months back:
Click this link Backup Assistant (sign in) to check if contacts are available. You may sync directly from the site, by simply clicking sync on the right hand side (above contacts).
You may also try to sync by adding your G-mail account to the your device then go to Settings > Accounts & Sync > Ensure Sync is on for G-mail account. You may also select Auto-sync.
For additional information on how to restore contacts, click the link below:
Backup Assistant

Backup Assistant not compatible with Droid Razr M

I'm trying to backup my photos, etc. and went to the apps section on Verizon's website to get the Backup Assistant Plus. It says "not compatible your device, choose another to send to." I tried the regular Backup Assistant with the same result. What am I supposed to use to backup my data? My phone is being replaced on Tuesday so it's critical that I get everything backed up now!!!

Thanks. It sounds a little complicated but I think I can figure it out. Will that also capture my e-books from Kindle, Nook, Google Play Books and Aldiko Book Reader? If not, how do I make sure I get those?
I used Explorer to copy every single file and folder that was in the Internal & External storage onto my computer hard drive (before I got your message) but I'm not sure how that will work to get it onto the new phone. My plan was to just reverse the process but I'm worried that may end up causing more problems than if I just found a way to copy what I actually needed.
Discover great books with me, five minutes a day, at DearReader.com.

Status of Backup Assistant for Contact Information

Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information?
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.    I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone...
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me?   (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability?
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code?
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone?

BillW wrote:
Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information? I doubt you will get anything but the "canned" response from the employees and techies....we are aware of a problem and have no estimated time of resolution.
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.   Yeah, I hear that. $1.99.... I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me. That's where the current issue is - syncing online changes back to the phone.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone... The "sync" with the online system is supposed to happen automatically. I set the option on my phone (go to BA on the phone, Options >> Set Schedule. I have mine set to late night.) It is supposed to connect to your online backup and sync any changes. Mine shows last back up at 10 days ago, and I am not inclined to hit the "back up NOW" option as that is what seems to be causing loss of contacts form the phone.
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me? Once the app is downloaded, there is no data charge for the syncing... and I doubt you will get the refund of the $1.99. (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability? No clue...
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code? It has worked as you expect it would, for me, in the past. I have used it for years, actually, and been pleased, and recommended it to others. The recent debacle is very disappointing.
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone? Normally, it would be automatically synced to your phone when you log out of the online service, and then a daily backup from your phone to the website would occur on the schedule you set.
I am not a Verizon employee, I am simply a customer, satisfied for the most part with my service, and I like to help others. This recent BA mess is not fun....and I hope it gets resolved very soon.

Backup Assistant Plus simply doesn't work, how do I disable it?

I have a shiny new Samsung Galaxy S III and when I set up my contacts, I added them as "Phone" entries with the expectation that the Backup Assistant Plus app would allow me to back them up. Except that it doesn't and, from what I've seen online, it is a miserable piece of junk that simply doesn't work for many people.
Soooo....
I sent all my contacts as a big V-card to my Gmail account, sorted things out in Gmail, unjoined them all on the phone, and deleted the Phone entries. Now I only have Gmail contact entries and they synch with no issues.
My only question now is, how do I disable/stop Backup Assistant Plus so that it doesn't constantly give me notifications about how incapable it is? I've tried clearing it's data and forcing it to stop. But it comes back from the dead, like a demonic zombie! It appears the only thing the app can do is resurrect it itself for the sole purpose of notifying me that it will fail to do anything useful.
Any and all help with this issue is greatly appreciated.

greblaws wrote:
I have been trying to disable Backup Assistant Plus since it is a BATTERY and PERFORMANCE HOG! I have a lowly Droid3, and it has been really causing issues.
Your instructions above DO NOT WORK, under Manage Applications I get "Uninstall updates" - I cannot uninstall it. It is a "system application" and I am locked out of that control. GRRRR. Clear data does not do anything for performance.
Even when on wifi, this app's backup of data is slower than TAR in January. Biggest issue is the
The reason the steps to uninstall the app didn't work is because the DROID 3 is running Gingerbread (Android 2.3). The instructions above were for the Samsung Galaxy S III running either ICS (Android 4.0) or Jelly Bean (Android 4.1).
You can however "Clear the Data" for the app and from that point never use the app. The phone will learn to not load it into the RAM in case you ever use it.

Does your Verizon Backup Assistant work

4/5/2012
ALL,
My Verizon "Backup Assistant Plus" will NOT sync my contacts. Anyone else having this problem?
I can sync with Google okay and, of course, with Data Pilot 7 but not Backup Assistant so it's not big deal.
In fact today my wife just bought a new Charge phone and it immediately sync'ed okay. BTW, we like to have the same phones for trouble shooting.
4/7/2012
I thought I would add this. I talked to some folks at a Verizon store and they said that some Charge phones just will NOT sync using Backup Assistant. As I already said, I really like Data Pilot 7 better anyhow.
JerryF

Monday - 4/9/2012
I might have discovered why one of our two Charge phones can use Verizon's BackUp Assistant (BU-Asst) and the other Charge phone cannot use it.
When I looked at the contact list in my wife's new Charge phone to the right of each individual contact there is a RED colored symbol signifying VERIZON. This phone is able to backup/sync the contacts using Verizon's BU-Asst but this phone CANNOT backup/sync to her GOOGLE account.
Furthermore, when I looked at the contact list in my older Charge phone to the right of each contact there is a BLACK colored symbol signifying GOOGLE. This phone CANNOT backup/sync the contacts to Verizon's BU-Asst but it can backup/sync the contacts to my GOOGLE account.
Maybe if I could get both the Verizon RED symbol and the Google BLACK symbol to the right of each of our contacts we could backup/sync to both Verizon and Google. Does anyone know how to do this???
Take a look at your contact list. Is your backup/sync ability limited so you can only backup/sync to either Verizon (the RED symbol) or Google (the black symbol).
In reality we may have sealed our own fate when we originally chose where to save the contacts. Think back, do you remember when you had to make a choice between Verizon (red), SIM Card (who knows the color), or Google (Black). See atached photo. To bad we cannot have both or all three. It makes me wonder if someone had chosen SIM CARD instead of the Verizon (RED or Google BLACK) symbol. That person may not have been able to backup/sync to either Verizon or Goggle.
JerryF

Where are my contacts in the Backup Assistant for Droid X????

I have a Motorola Android X2. I want to edit and delete some of my contacts. I get the message that says I cannot from my phone, but have to use the backup assistant online. However, the only contacts that show up online are the contacts I've added after I got my phone. Why are my contracts that were transferred from my old phone not there? I've tried multiple syncing and still only have 9 contacts and of course, the ones I want to change or delete are old ones. I see that you can import contacts, but how do you get a file from the phone to import? Any help would be appreciated.

Did the contacts from old phone get transferred at the store? Sounds like the contacts that you are having isssues with is stored on phone or from a Facebook or Tweeter account. Maybe you can go to phone dialer and select the contact tab / menu / export to get files exported to a cvs file and then copy to pc and import into Google.
BA is known for issues with smartphones.

Online Backup Assistant and Text Messaging address books

It appears that my contact list as found in Backup Assistant is totally separate from my address book as found on the Send a Text Message page.
Am I correct?
If so, is there a way to copy my Backup Assistant contact list to my Send a Text Message address book?
If there is no way to synchronize these lists, I would request that such a feature be added.

phonephace wrote:
It appears that my contact list as found in Backup Assistant is totally separate from my address book as found on the Send a Text Message page.
Am I correct? Yes, that is correct. The backup Assistant is synced to your actual phone, and the address book for vtext. com is limited to the contacts you enter there and text through that method.
If so, is there a way to copy my Backup Assistant contact list to my Send a Text Message address book? I don't believe there is. I'm not sure there is a way to import ANY contact list to the vtext.com pages, at this point.
If there is no way to synchronize these lists, I would request that such a feature be added. Let's hope someone who can do something will see this and pass along the suggestion....

Get rid of "Get Backup Assistant" nuisance popup on Message+ (PC).

I use Message+ on my PC. It is great to be able to respond to texts with a real keyboard. My only complaint is the annoying popup that instantly tells me to set up Backup Assistant.
I do not use Backup Assistant. My contacts are stored in Exchange-linked accounts. I do not have contacts saved to my phone, because then I would need an additional service like Backup Assistant, when presently I just sync my email and my contacts live there. I would disable on-phone contacts if I knew I could. I went onto the website as linked and cannot set up Backup Assistant; this is a work phone and I am not the account manager. But I still get this annoying popup in the otherwise-handy Messages+. Maybe someone at Verizon could look into adding a "do not ask again" option to this popup?

Quick bump to see if anyone from Verizon can offer something here? If not I may just ditch the Message+ thing altogether. A popup seems like such a minor thing, until it pops up while writing emails, during presentations, during technical support desktop sharing...

BackUp Assistant adding random photos/ads/logos to my gallery

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