Who is runing Nokia Care Line?

I've been trying to get very simple answers to very simple questions.
"Which courier you've used to send my phone back to me? Can I get tracking number? "
I'm sure it is outsourced to somewhere in Asia. my best guess is Taiwan or Singapore. Why don't you provide better textbooks to them to follow? Or may be give them proper training so they actually would know what they are doing.
It has been 3 days 3 different people but no answer. They can't even answer if Nokia care sent my phone back! If I believe email I received from [email protected] my phone waits me in my closest Nokia Care point! I didn't even took it to a Nokia Care to send for repair!
Hey Nokia! All I wan't to know is that if you've sent my phone back what is the tracking number so i can redirect it to my house instead of work place. If you haven't when are you going to?
If anyone from Nokia cares my repair id was : 1-OY3JHS

Last I heard it's handled by a bunch of poorly trained script readers based in the Phillipines. You'll get very little sense from them so all you can really do is wait.
I like to think of them as the "muppets from manilla".

Similar Messages

Why i cant contact nokia care line?

please tell me the number

24-Mar-2008 08:27 AM
cejlai wrote:
please tell me the number
Since we do not know where you are from go to http://www.nokia.com, select your region, country, navigate to "Get support & software" and then to contact us. You will find the email ID and the careline number listed.
If my post has helped you please click the white star on the right

Who cares if Nokia Care Dosent Cares

Hi Sir,
JOB SHEET NO : 121120/40
I gave my Nokia X6 for Panel change in Nokia care , ADAYAR, chennai on 20-11-2012.
And problem below :
================
1. It took totally 7 days to change a panel as i accepted what ever color it is !!!@!!!@#$#$$
2. when went for delivery i asked them to wait till i check the phone but they said pay the amount 3400 and to take seat back to check what ever i want (with an villian face) ...
3. i believed that there will be issues on panel change but when i switchon my phone it took long time than ever
4. My phone which atleast working with broken panel now not able detect SIM CARD and not able to make CALL or sms.
5. But the check list which was given to me shows everything is perfect.
6. I showed it service engineer he replied me to contact his cheif who is always not reachable on his mobile .
7. Informed same to customer care (000)( 30303838) and executive informed me take it back to same Nokia Care center for service and they are not taking any initial compliants or request .
if my problems cant be resolved by them WHAT IS THE POSSIBILITY OF GETTING BACK MY 3400 INR ??????
Moderator's notes: Contact details removed.

Unfortunately this is not something that the users of this forum can help you with. You should contact Nokia India and discuss your repair experience with them.
http://www.nokia.com/in-en/support/contact/

Nokia Care (U.K) -Simply the best service i have e...

My Nokia N97 was sent back for a repair a number of weeks ago.
I have had numerous problems with the unit, ( multiple faults/repairs) but i won't go into that.
My son was recently adnitted into Hospital, and was in intensive care.
The N97's internal microphone stopped working, and i was unable to hear callers.
I arranged a repair and to Nokia's credit, the unit was picked up the next day.
I was left without a phone, and desperately needed one, as my wife and i were at the hospital for 24hrs, doing 12hrs each.
I contacted Nokia on 17/09/11, and explained my predicament.
I spoke to a gentleman named Damian, who could not have been more helpful.
Suffice to say, not only was i offered an alternative handset, Damian even tried to get the handset, to me the following day!
The handset arrived this morning, and i am so grateful.
This was customer service, way beyond my expectations, and i am so humbled by the kindness shown towards me.
My faith in Nokia has been restored, and this shows what a great compamy they are.
I cannot recommend the Nokia Care service, highly enough.
Thank you.

Yes it is nice to see some positive feedback, I had my N97 replaced a few months ago, but sadly it is still a very problematic bit of kit !! None the less well done Nokia for customer service
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Nokia Care- N95 Support

I am having lots of problems with my N95. The handset keeps on shutting down or freezing without applications running. The handset is very unreliable and I feel I must reinstall my primary SIM into my trusty N80. For example if I try to accesss my voice mailbox by pressing and holding button 1 , the phone shuts down! I am constantly restarting the phone, sometimes having removed the battery for a few seconds.If i recieve a SMS, this often causes a problem.
I bought my N95 SIM free and am running software version 12 with a 2Gb memory card. I have had several S60 phones, so I am well aware of their limitations, but this is the worst one.
I have tried to contact Nokia Care on 0845 0455555. They keep you hanging on for ages, trying to speak to an Engineer ,only to be re-directed, before being cut off. They even promised to call me back, but they only said that to get rid of me!
So I tried to contact Nokia Care by e-mail. I got a standard computer generated reply, and it was obvious nobody ever bothered to read my e-mail!
All I want is to speak to someone about my problems to double check I am not doing anything wrong before I return the handset. Does anyone know who and how it is possible to speak with a qualified Nokia technician?
Adrian Smith

First you could download some new software onto the phone, the new software is very reliable.
www.nokia.co.uk/softwareupdate
If that doesn't work the techinition you want is to go to a Nokia Service Centre.
They will repair free under it's 2 year warranty
www.nokia.co.uk/repair
Nokia N95
V 20.0.015
0546553

Poor Service Record of Nokia Care Centers in India

Hi
I have a Nokia N95 1st Generation SmartPhone. I am trying to get a body replacement for the phone along with keypad and all other panels.
I tried to get the same from Nokia care center @ Noida (Sector-2, Micronas Telecom), India. Even After they kept my handset for over a month , I had to fight to take my set back from then without the body replacement as they did not have the availability of the external body for whole month .(That's the reason I got).
Fake and duplicate (Near -Original copies) of this external body are available in market but i don't want to risk my phone usage experience and ease by buying those. Then, I do not know what to do now and whom to approach as nokia care centers dont even bother answering there customer care phones in Noida.
My experience with Nokia I would say is - Phones - Good .... Service and Support - Very Very Poor.
This forum would probably be my last try to attract attention from any Nokia people or anyone who can help me out on this. Any suggestions from users are welcome. Please help asap.
Thanks
Akshit Bajaj
#: +91 -9717097722

I agree dude, Nokia service too bad...
Do you know once a reporter asked Toyota person "I can see Maruti service stations everywhere, but no Toyota's, is this is what is your after sale service?"
Toyota person replies saying "they need service for their cars after sales, but we do not need to, you do not see any broke down Toyota"
Just see number of Nokia care centers getting opened all over India. (But really the way Nokia Care Centre people behaves is pathetic they do not even know how phone behaves and what actually the phone got).
One of NCC's girl say's do factory reset your phone will be fine, he asks what does my contents she says it is intact, only if you give to us then your contacts will be vanished lol
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

Behaviour & service of Nokia Care Centers

Hi,
How are u ? I recently bought Nokia 6233 music edition phone Warrenty Ref. no. APAINY065420469 it started giving problem when I chose video(3gp or mp4) as ring tone. The people who are calling me,& when I answer them, they can`t hear me but I can hear them! Anything else is normal. Can anybody HELP me???. I already tried reinstalling nokia software v4.91 available on nokia product update site but not of any help, same problem continues.I also went to Nokia Care Centre (Solectron Centum Electronics Limited) in my area Gurgaon Haryana, India,today i.e. 16/02/2007 at about 3:00 pm but the response I got, was not satisfactory one. they told me if it is a software problem you will get back this in max. 2 - 3 hours. They also let me know the site where I can check status that never worked. Then I called up nokia Careline contact number given at the bottom of invoice copy. They told me that they have no information about my set & asked me to contact local Nokia Care again for status which I did, The person who picked up the phone took my details and told me that nobody is there Pl. call after 20 min which I did then also nobody turned up on the phone. The same person who picked up phone earlier told me that he has collected the information that you need to contact us on Monday morning at about 11:00 AM to know whether your set will be rectified here or will go to Delhi.
Pl. tell me, this is the way your nokia care center make customer Roam about. Why, they don't at the very moment tell me that it will take this much of time and they are not even sure about the problem I told them. Can't understand why u people cannot recruit people who has proper knowledge about set. Pl. take this matter seriously as people trust nokia for quality and service but this is the second instance that had happened with me. Also if you can upgrade your Nokia Care Center with proper tools & technicality required to solve the problem & not make a mess of everything. kindly treat this on urgent basis as I will be without my cell which is my single point of contact at this moment & could hamper my job as I am IT professional needs to have cellphone on 24 hours, any emergency.
Also one more thing kindly update your site as there is no support for Nokia 6233 Music Edition
Harish Bajaj
Sr. Exchange System Administrator
CSC, India
EDIT: removed IMEI and personal details
Message Edited by ajak on 19-Feb-2007
11:30 AM

I agree dude, Nokia service too bad...
Do you know once a reporter asked Toyota person "I can see Maruti service stations everywhere, but no Toyota's, is this is what is your after sale service?"
Toyota person replies saying "they need service for their cars after sales, but we do not need to, you do not see any broke down Toyota"
Just see number of Nokia care centers getting opened all over India. (But really the way Nokia Care Centre people behaves is pathetic they do not even know how phone behaves and what actually the phone got).
One of NCC's girl say's do factory reset your phone will be fine, he asks what does my contents she says it is intact, only if you give to us then your contacts will be vanished lol
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

Poor Nokia Care Support

I had purchased a Nokia E6-00 in September 2012 in Bangalore. It was working well until the beginning of November when the mobile refused to load, switching it on taking it up to the Nokia Welcome screen and switches off after that. I took it to the Nokia Care Center who said that a software update was required, and I agreed. After a few hours, they informed me that there is a hardware problem in the phone and that it had to be sent to Delhi to be repaired. I mentioned to them that it was a new phone, just over a month old, and a hardware problem meant it was a defective device and I would prefer a replacement of the device with a new one. The Care Center personnel directed me to the call center mentioning that I need to talk to them regarding that, which I did, mentioning that a phone that is just over a month old should not have a hardware problem, that I have been delivered a defective device, and I would like a replacement of the device instead of repairing the old one. Till date, despite numerous calls and discussions, I have just got a reply telling the phone has been repaired and that I should collect the phone from the Care Center and nothing else above that.
I would like to know if I am on the wrong side demanding a phone replacement instead of accepting the repaired phone which was defective in the first place when I bought it.
Looking forward for your opinions
Solved!
Go to Solution.

Welcome to Nokia discussions board.
We are sorry about the experience you have with your device and its repair. As this is a user to user forum, all complaints should be sent to [email protected]
Regards
Press the 'Accept Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

How I got fooled by Nokia Care, Bangalore. [Lumia ...

Hi,
I purchased a Nokia Lumia 720 on May 2nd week 2013 from an authorized Nokia vendor in Bangalore. Now, here are the issues I've faced, and here's how Nokia has been 'kind' to serve me.
> The phone has had reception issues from Day 1. The person on the other end of the line, cannot hear my voice clearly, which ends up in me shouting/talking louder than usual to make sure the person gets me. Initially, I thought this might be a network issue, or maybe because the phone is too new. I decided to give this a few days.
> Day 7, and things got worse. Poor reception, phone lagging, volume increasing decreasing automatically, notifications failing. On contacting Nokia care, they asked me to format my 'seven day' old phone. That was done. No change.
> Day 10. I finally gave up and thought of switching networks in hope of getting better reception. Mind you, I was getting excellent reception at my house with this same SIM on my previous handset.
> Day 14. New SIM activated. Issues remain. Contacted Nokia, they asked me to move to 'Micro Sim' and not cut the normal 'Sim' as that might be the reason for the issue. Plus, the other issues increased making the phone unusable at times because of the lag.
> Day 17. Microsim activated, Issues gone worse. Planned to visit Nokia Care, Bangalore. Got told that I need to format my phone again and everything will be fine.
> Day 18. Formatted. Issues remain. Visited another Nokia Care in hope for better service. But well, got treated arrogantly. According to the customer 'care' rep at the Nokia Care, water has made it's way into the motherboard of the phone and that has been causing issues. When told that these issues were there since day 1, the customer care guy cuts you off arrogantly, and instead blames you of phone tampering. Like, really. The phone wasn't even taken to any service station apart from Nokia, and even when it was taken to Nokia, they did not open the phone. Apart from that, I have taken utmost care of the phone; no rough usage at all.
Now, it's pretty clear that the phone has had issues since day 1, and I've followed every instruction given by Nokia to hopefully fix my phone. Nokia on the other hand is hell bent on blaming the customer for the issues in the phone; also washing their hands off from fixing it within the warranty period since the supposed motherboard does not come under warranty, and has billed me Rs. 1200/- and asked for SEVEN day period to fix the phone, today being the second day of waiting period.
I do not understand why I have to pay Rs. 1200 to fix a brand new phone which has had issues since day 1, plus, why is Nokia so stubborn in proving that the customer is always wrong, a fool; and whatever the reps at Nokia Care say, are as accurate as it can be. Oh, not to forget the arrogant behaviour of the reps which make you embarrased infront of the others queued up to service their phone.
A truly apalling experience for a Nokia lover like me, do not think I'd ever buy a Nokia phone ever; even if given for free. I'd rather save myself the harrasment the reps intend to cause you.
- An Annoyed Lumia User.
P.S. I can give you the various acknowledgement, jobsheets, and IMEI number of my phone in case you need to retrieve any detail.

Hi AnnoyedByLumia,
Welcome to the Nokia Support Discussions!
First of all, I'd like to say that I'm sorry to hear your experience and we'd like to assist you in this. Surely, our colleagues in Nokia India will be able to help you further on your concern. You can contact them by clicking on the Nokia Support section that you can see on the lower right portion of the screen. You can also visit this link as your reference;
www.nokia.com/support
About the Discussion Board, your feedback is welcome in the Forum for as long as they do not violate any rules that is stated in the Guidelines and respect for Nokia and for each forum user is being observed.

Re. Complain on Nokia Care Services in Chennai, In...

Dear All,
I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
I am really Sorry to say that I lost all my confidence and faith with NOKIA..
I never had such a worst experience from the NOKIA CARE..
Let me explain the problem..
" I purchases a New Mobile NOKIA - HANDSET - 2630 - BLACK from one of your vendor "UniverCell Telecommunication India Pvt Ltd. Velachery Branch" on March 07, 2008. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then I have to remove the battery and then reset the mobile and then only I have can use it. I thought it might be loose contact or the battery might not properly pack. I very often found that my mobile hanged. On March 09, 2008 I took to the vendor where I bought, they redirected me to NOKIA CARE at Taramani, Chennai they redirected me to NOKIA CARE at TTK Road Alwarpet, Chennai they and again they redirected to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai. See the way of how each service centre palys with the customer. And finially I went to NOKIA CARE on March 27, 2008. (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, Chennai. ASC : 124_343506, Contact Number: 044-42045204, Email Address: [email protected] and MY Job Sheet Number: 124343506/080329/6 Dt: 29/Mar/2008). At first they checked it and told it was a Software Problem, and they reloaded it and gave. After that when I bought the mobile to my home and tried to charge it, I got an error message "Charger Not Supported" and then on March 29, 2008, I took it back to NOKIA CARE, they once again diagnosed that the issue is with the Board, we have to produce it to Head Office and then get rectified. So they took the Mobile and then asked me to come after 2 days, after 2 days when I went to collect my mobile, they told me that Since it a Board problem it will take another a week, and I asked them please inform the correct date so that I can come at right time. (Because I work for an MNC Company _ Hewlett Packard (HP) as a Operation Research Manager, My Home is at Velachery, Chennai and my work place is at Sriucheri, Chennai which is 50 Kms away from city. I used to go my office early around 8 AM and return Home late nights in the evening, so I had hard time to track the status of my mobile) After a week (Today - March 11, 2008) when I especially took leave and approached them they Said it will take another 10 days and it is a issue with Board, so mobile have to replaced. Then I got annoyed and lost my control and I asked the Customer technician over there... to get me the exact date so I will get back to you so that I don't have to come all the way and hearing some excuses, this make me more tensed. Then I requested the service person that please check with your head office and get me the exact information. After wards they told me that NOKIA had stopped manufacturing this model and we don't have it local stores and also in Nokia priority Dealers, So you have to wait for another 10 days. For further information they just asked me to contact Head Office. See I gave the mobile to the NOKIA CARE Center they gave the mobile for servicing it to Head office, And I don't know who to contact & what to ask them...(Because I got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also I heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). Then I thought to contact the SERVICE CENTRE MANAGER, they said he will come late so it not possible for you to meet, then I told that I will wait, then they asked me to wait for 15 minutes and they asked me came with a solution that I will get my mobile will be ready by today evening. And asked to come and collect it.. But when I went to the Service Centre evening, they made me to wait for an hour, then came with a Solution that, we got a New replacement mobile for other customer since you are coming often for your mobile, so If you wish you can avail this, then I enquired about the warranty on it, they said it have the warranty what that mobile has, and you will not be covered under any warranty with this, if you come across any problem in future. Then I got tensed and annoyed and then I request for my mobile, again they tried to postpone the days (you have wait for another 10 days), then I requested to give my mobile back or to know the status of it. They just simply asked to contact the Head Office, and they are not giving the head Office address they ask us to contact through phone (3030838) I tired al lot it goes to IVR and get disconnected. And no proper response from the Nokia Care. See the controversy in statement (March 11, 2008).
See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 10 days only... but I had terrible and bad experience in customer servicing with the Nokia....Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call.... or they disconnect the call while speaking... They spoil the name of Nokia...
Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in HP (Hewlett Packard) to higher officials in and around world..
And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"....
See the loyalty to the customer it not me suffered there are many customer like me….
I need a Solution for this….
If any one of the concern person directly from Nokia contacts me will be highly appreciated…..
Hoping for a reply soon…
With regards,
Sridhar.P
Message Edited by pete_brian on 11-Apr-2008 06:51 PM

dear sir,
u are very right that nokia is such a huge name but its customer care is very bad....if i use WORST, it is better suitable for nokia team.
I also bought N73ME on november 2007. i was used alone without any bluetooth or data cable, because frightened from virus. i only transferred some songs in Feb 2008 and i was listening that since then. but in September 2008, my mobile automatically showed MUTE and its loudspeaker has stopped working. i went to Nokia Care, there i spent Rs. 1800.00. They told me that the "B" cover is currupted (they have no reason) so it is not cover under guarantee. I gave him the rupees and got my phone. but in just after one week, got another problem, the phone automatically restart. no matter i was talking or listening the music. I again went to that Nokia Care, there he says that it is a cosmatic problem, so need to change the crystals and number covers. But initially he demanded Rs. 110.00 for "check-up" my mobile. i told him that after repairing the "B" cover, i am facing that problem. So he did not took that Rs. 110.00. he told me to get mobile on the very next day and the cost he told was Rs. 2500.00. I was just fedup that even since it is not completed one year, i am going to spend Rs. 5000.00 onto my mobile . What is this. But i called the Nokia Care on next day, then the mechanic told me that the phone would get me after 7-10 days because it went for repairing. I was not expecting that without my knowledge they would sent my phone. Because in this fast life, we cannot live without mobile in such more days. But i had no choice. I called Nokia Care Phone team on 0124-30303838, and that was my very big mistake. he only gave me another nokia care address and told that he only help like this, nothing more.
I am just fed up all this nuansense and going to convince all the friends, relative and others -- not to buy nokia products ever in life.

Worst nokia care and awesome nokia technicians

baught my lumia jus 1 month back...the screen was loosely fixed....and whenever i pressed a bit hard and swipe horizontally the screen would move.....
send it to nokia care (Country:india,
`state:kerala,
place:Thrissur)
on primary investigation from nokia care team, they told me that it was a feature of all lumia 800s.(damn good)
so i requested them to please show it to some one who has some technical knowledge.so they send it to nokia factory(DELHI(india))
After 15days, that is today, i received my lumia back in exactly the same condition i gave it.
The screen was still loosely fixed.
cheers to nokia technicians in the nokia factory.
Nokia care team told me they will again send it for 15days.i said enough.
Selling my nokia lumia 800 tomorrow....i dont know if anybody would wanna buy it.......

I had problems with my lumia 800, the first time I sent it in, it came back scratched etc, the display was just destroyed for a new phone, so I sent it bavk in again, and got a new device all together, it was some nokia certified warranty center that handled my case the first time.
I have to say though that these days such service is not common anymore, so I think nokias customer care is actually good.
And being a former iPhone user, and a long term nokoa user before that, I prefer the lumia over my iPhone hands down, the build quality and os, pretty much everything is just better.

I'd like to know nokia care processs ?

      I bought my C6 in mid of auguest. I can not use sterio Jack. The problem is I know after 10 days I bought C6. I send to nokia care to fix the problem. The last respond from nokia is waiting to change borad in mobile. I think the problem is from factory. Right now (almost 1 month). My C6 still waiting a spare part.
     I'd to know
          - Do you have limit time or process to repair phone (waiting for spare part) ?
          - Do you have policy to change phone with from factory problem ?
Thanks.

Thanks for respond,
     NOKIA is global brand, not new brand or China compatiable mobile. They must have product responsibility, not upto country. They must have standard to all branch and all process. All product saleing in country must have spare part to repair... or spend a few time to shipment. I think i have the right to receive new replacement with from factory problem. Not depend on country. It's depend on NOKIA. Good supprt is the one factor who buy the new phone. All people want new feature TO USE and good support , Not only mobile fashion to carry or in process repair.  They have many mobile brand to get your market share. My C6 is not the first mobile I bought from NOkia. This case has effect for me to get new phone in the future.
     My country have "NOKIA CARE" shop, not "NOkia NO-CARE" shop.

Fadeup with NOKIA Care Bangladesh customer service

I have a nokia 5800 which had display problem so I gave it to
NOKIA Care Center
Molly CapitaCentre
76 Gulshan Avenue, 2nd floor
Dhaka, Bangladesh
for repair at 14th December 2009. The job Sheet No. is 86585. It covers the warranty period. Its over one month and they still fail to give the phone back. Every time they ask for 1 week more to repair.
It is really unexpected from such a reputed company world wide to do customer harassment.
Message Edited by Atiqur_Rahman on 17-Jan-2010 07:59 AM

Actually, Nokia Care Centers aren't operated by Nokia, rather they are local companies who buy the franchise rights to be the official affiliates of Nokia and operators of Nokia Care Centers for your country. You could try contacting your local Nokia hotline for advise on your problem.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Nokia care - is this a joke

Hi,
I just sent my lumia 800 in for 2 reasons: the battery & spots on the screen on low brightness.
Just got it back and all they changed is the shell & camera module (which probably is part of it)
**bleep**?! I ask for screen & battery repairs and I get a new shell? don't get me wrong. It is nice to have it scratch free, but I get the impression this is just to trick me into thinking I have a new phone.
I am probably going to send it back again (3 times and they have to replace it if I understood well).
Anyway, if you need more details on the person/company who did the repairs please ask. For your information I live in Paris, France.

What about the battery? Does it use the same method as used on the screen? This is probably software issue. Your battery may be the defected one. For the screen, I think it is normal, again. Why don't you ask the Nokia Care? If the Nokia Care that you visited days ago does not have good service, go to another nearest Nokia Care. Maybe the service there is better. Anyway, good luck on your phone.
If I have helped you in any way, give me a kudos!

How Long Nokia Care Takes to Repair a Lumia 928 Au...

I have send my Lumia 928 to Nokia Care on Last June 21 as it has developed a audio problem during the warrenty
It has been more than 60 Days now still the tracking shows it is in repair and the hot line agents cannot also give reason for the delay.
Is it normal for them to take so long? because the tracking site says it only takes 7-10 days?
What should I do now?
Solved!
Go to Solution.

Hi, Vjanakaw. Thanks for sharing this with us. The repair duration depends on various factors such as the availability of the parts that needs to be replaced. On your situation that it's more than 2 months since you handed it for repair, the best course of action is to coordinate with your local Nokia Support team for further assistance: www.nokia.com/support.

Who is runing Nokia Care Line?

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