Banchory Exchange Infinity Fibre Multicast

I am aware that the Banchory exchange should have been enabled for Fibre Multicast broadcasting in Early March 2015, this appears not to have happened
Is anyone aware of the revised date (if any)
I am told I need this before I can watch BT Sport on BT My TV
Len Shrort

Not my area of expertise.... There will be more informed forum users on the Broadband sub forums.
However if I look on samknows web site for your exchange it indicates that FTTC is available for some cabinets. This implies that it is available in some locations but only some locations served by the Banchory exchange depending upon which cabinet your line is attached to.

Similar Messages

  • Fibre Multicast available?

    I have now been changed (it would appear) from an EO line to a Cabinet, and checking my number on the ADSL checker now yields the following results...
    Telephone Number XXXXXXXXXXX on Exchange XXXXXXXXXXX is served by Cabinet XX
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
    WBC ADSL 2+
    Up to 7
    6 to 12
    Available
    ADSL Max
    Up to 3
    2 to 4
    Available
    WBC Fixed Rate
    2
    Available
    Fixed Rate
    2
    Available
    Other Offerings
    Fibre Multicast
    Available
    Copper Multicast
    Available
    Previously there was no entry for Fibre, but I was expecting to see entries of "FTTC Range A” and “FTTC Range B" to indicate I could upgrade to Fibre. The change has only happened in the last couple of days, so should I expect to see these entries in time? or is the entry of "Fibre Multicast" the same thing?
    Further, if I have now been changed to a Cabinet, should I expect to see any noticeable increase in my current broadband speed?

    it could be you are still to far from the cabinet for infinity service fibre multicast is for TV service moving to a cabinet if outside your exchange will not increase your current broadband speed
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Fibre Multicast coverage

    I notice that on the web site product pages BT now state the following.
    *BT TV Entertainment: 98% of Infinity customers can get TV Entertainment.
    To me that would imply that currently 98% of lines using Infinity broadband (FTTC or FTTH/P) have the Fibre Multicast service available and 2% don't? That's assuming all those with that service listed as available can get BT TV services over it.
    Does that figure comes from BT Wholesale / OpenReach?
    I wonder what the percentage is for the Copper Multicast service on lines using ADSL broadband?

    The saga continues, but I seem to have made some sort of breakthrough today.  A BT Engineer attended my place of work to do some fibre work before we have a leased line enabled.  He also had to carry out work at the local exchange and then return back to my place of work to ensure all was ok.
    While the engineer was at the local exchange TD15 Berwick upon Tweed he asked another exchange based engineer if fibre multicast had been enabled.  The answer was "YES" everything was enabled at this exchange.
    So the question remains "why, when I check the BT website to see if I can get BT Sports, Extra Channels etc, I recieve the message that basically says that "you cannot yet recieve these extra channels in your area"
    Also whilst working in a cabinet in the town centre the same engineer was approaced by a local taxi driver who also asked the engineer the same question of "I have subsrcribed to BT TV and Infinity 2, but still cannot get the extra channels, and I am paying for them".
    Please BT can you give the people of Berwick upon Tweed an answer or at least an ETA on when we can expect to be able to subscribe to extra channels?  On a personal note, if these services are not available to me by the time my contract is up I am afraid that I shall not be renewing my contract and shall be seeking my TV services from other means.  This is shocking, please at least explain why although BT Fibre Optic services are available why were the muticasting services not also enabled at the same time?
    Anyone got any advice on this issue?  Are there any settings that I need to make on my YouView Box that I may have overlooked?
    Really sorry for moaning, but this is seriously appalling.

  • Infinity/Fibre on direct exchange lines

    My local exchange is apparently due to recieve an infinity upgrade in 2014 thanks to a Welsh Government programme.
    The only stumbling block I can see is that there are few, if any cabinets on the exchange (small, rural village). I doubt we'll be getting FTTP, but has BT/OR developed a method for using FTTC/VDSL on an exchange only line yet?

    there have been reports on forum of cabinets being erected just outside the exchange but this is still in infancy
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Switching to BT Infinity (fibre) broadband

    Hi
    I've just applied for a BT phone + 20GB BT Infinity 1 account and am wondering if I need to contact my current provider (Utility Warehouse) to get a MAC code?
    I thought I'd seen somewhere in the online application process that I woouldn't need one (perhaps because I'm switching fron ADSL to DSL) but now I'm not so sure. There is nothing on any of the emails I have received so far but I have only just applied (90 mins ago)so perhaps BT haven't got around yet to issuing full instructions.
    BT seem to imply that they will handle all of the telephone switching process but does the same apply to Broadband?
    As I am switching from bog-standard broadband to fibre, will I have to tell UW so that they will swich my service off on changeover day?
    Solved!
    Go to Solution.

    getting the MAC doesn't cost anything and will be available should BT ask for it  I know when my daughter moved from another ISP adsl to BT fibre she was asked for MAC code
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Openreach announce 63 exchanges for fibre upgrades

    List of exchanges
    Not me then

    It don't look like it's going to get better any time soon.
    http://www.thinkbroadband.com/news/4088-map-of-next-generation-broadband-roll-out.html

  • Bt Vision Just Gets Worse!!

    I hope bt have something just around the corner for there vision customers because if not I for one will be off.Ive had bt vision for about 3-4 years now,one reason being never wanted sky(although its the best tv service).They keep everyone in the dark,two bt vision boxes at the same time is a joke(Im including freeview),there online content is very poor,sky is on second series of empire boardwalk but not even a sign of series one on bt,they used to have about 30 on demand concerts on bt but there all gone.The films on filmvision club are old films you get every night on itv 3-4 bbc3,there music section is poor(would easily trade for music channels on sky)they have top 40 videos which does not even include Psy ganam style(just saying),theres no hd freeview atleast for bt vision customers anyway.I am still with bt vision because I am waiting to see if we get more channels,but keeping us in the dark will drive us away.From what I can see at this very moment Sky,Virgin and Talk Talk have better services,they better come up with something soon becuase I wont be waiting for there new sports in the summer!

    robebird wrote:
    I hope bt have something just around the corner for there vision customers because if not I for one will be off.Ive had bt vision for about 3-4 years now,one reason being never wanted sky(although its the best tv service).They keep everyone in the dark,two bt vision boxes at the same time is a joke(Im including freeview),there online content is very poor,sky is on second series of empire boardwalk but not even a sign of series one on bt,they used to have about 30 on demand concerts on bt but there all gone.The films on filmvision club are old films you get every night on itv 3-4 bbc3,there music section is poor(would easily trade for music channels on sky)they have top 40 videos which does not even include Psy ganam style(just saying),theres no hd freeview atleast for bt vision customers anyway.I am still with bt vision because I am waiting to see if we get more channels,but keeping us in the dark will drive us away.From what I can see at this very moment Sky,Virgin and Talk Talk have better services,they better come up with something soon becuase I wont be waiting for there new sports in the summer!
    You do make some valid points.  BT Vision has been steadily decreasing in quality over the last 18 months or so.  I got the feeling it was almost winding down and BT were concentrating on the new service for infinity users.
    HBO going was a real blow. In the end I felt that my £12.50 was being used to invest in new channels that I would never receive. When I realised that the new channels were infinity only, I bailed and used the price rises as an excuse. 
    It could be a great service but at the minute is all very confused.
    If BT ever pull their finger out and make my exchange infinity and multicast enable and also deliver on the promise of 3D football then I may be back.

  • Sold BT Infinity 2 but it doesn't seem to exist!

    Hi,
    Just wanted to see if anyone else has had a simliar problem to me and if so how you are going about dealing with it. So back in August I moved into a new house. I rang BT and said that I would like a phone line and also enquired as to what Broadband they could provide.
    So the woman in the sales centre informed me that I could have BT Infinity 2 with speeds of up to 76mbs! Brilliant. So I ordered this amazingly fast Broadband and also my phone line. I'm now in November nearly 3 months on from ordering this superfast broadband and I still don't have any broadband.
    I have had 4 or 5 engineers come out now. Basically the problem is that the exchange hasn't been set up for BT Infinity 2. 
    The latest update I had was can you wait for 3 weeks and we will do a review. When they did a 'Review' on Tuesday the outcome was can you wait another week and we will give you another update.
    There must be some sort of act that they are in breach of selling a service that isn't actually available? They don't seem to give me a decent answer ever. They seem to blame BT Openreach for all the problems. 
    Just wondered if anyone has had the same problem and what you did?
    Thanks
    Gareth

    Hi sorry for not replying to anyone. Not having the internet at home is obviously an issue. The battle with the BT Muppets is still ongoing and we still don't seem to be any closer.
    Says that it is all available. Think I'm up to just about 3 months now since ordering it. I've been told 3 dates in the last 2 weeks when the problem is supposed to have been resolved only to be let down every single time. I'm not due an update until December now though! 
    Just doesn't seem to be anyone at BT that knows what they are doing or able to give you a straight answer on exactly what is going on. 
    Do BT fine BT Openreach for delays? If so I would be interested to know how much they get!
    My issue has been moved onto a specific person now because I complained. But quite honestly that has made no difference whatsoever. Just like dealing with the normal bods on the normal line! 
    I would never go with BT again even if it is just because of the poor customer service and lack of updates. Everytime they say they are going to ring me they don't and then I have to end up chasing them all the time. 
    The only reason I don't want to cancel it now is because I'm 3 months down the line and if I cancel and go with someone else I get to join the back of the queue!
    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number  on Exchange WEST MALLING is served by Cabinet 42
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
    FTTC Range A (Clean)
    80
    63.3
    20
    20
    Available
    FTTC Range B (Impacted)
    75.6
    50.5
    20
    16.3
    Available
    WBC ADSL 2+
    Up to 1
    1 to 3.5
    Available
    ADSL Max
    Up to 1
    0.75 to 2.5
    Available
    WBC Fixed Rate
    0.5
    Available
    Fixed Rate
    0.5
    Available
    Other Offerings
    Fibre Multicast
    Available
    Copper Multicast
    Available
    For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
    For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
    Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
    The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
    If you have already placed an order for Broadband and now wish to change to a new supplier, then you will need to cancel the existing order with your service provider or your new request will be rejected. If you do not know who the current Service Provider is, please contact your new Service Provider, who should be able to help you to resolve this issue.
    Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.
    Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
    Thank you for your interest.

  • HH5 & Infinity 2 Issue - Please Help

    Hi,
    Ok i've had a morning of being passed from one department to the other online and on the phone, and nobody seems to be able to help. Have seen various posts on here suggesting there is an issue of people being stuck on the wrong IP profile when upgrading to HH5 etc.
    I have been paying for Unlimited Infinity 2, which should give me 76Mbps, however, I'm only getting a max of 39Mbps.
    Please can someone start the ball rolling, what sort of info can I copy and paste on here to see what the problem is?
    As it happens, I'm now due to be leaving BT in about 10 days anyway, but want to see if I can try and get some money back for what seems to have been a well-documented problem.
    Many thanks in advance!

    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number xxxxxxxxxxx on Exchange SEVENOAKS is served by Cabinet 36 
    Featured Products
    Downstream Line Rate(Mbps)
    Upstream Line Rate(Mbps)
    Downstream Range(Mbps)
    Availability Date  HighLowHighLow    
    FTTC Range A (Clean)
    80
    66.9
    20
    20
    Available
    FTTC Range B (Impacted)
    80
    56.9
    20
    12.2
    Available
    WBC ADSL 2+
    Up to 2
    1 to 3.5
    Available
    WBC ADSL 2+ Annex M
    Up to 2
    Up to 0.5
    1 to 3.5
    Available
    ADSL Max
    Up to 1.5
    1 to 2.5
    Available
    WBC Fixed Rate
    0.5
    Available
    Fixed Rate
    0.5
    Available
    Other Offerings
    FTTP on Demand
    330
    30
    Available
    Fibre Multicast
    Available
    Copper Multicast
    Available
    For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
    This line has jumpers in place.
    For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
    Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
    The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
    If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated.
    Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service. 
    Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
    Thank you for your interest.

  • I used to get infinity but now can't?

    Hey,
    I've recently moved house and reluctantly said good bye to really fast and reliable net from virgin. However, before moving I checked to ensure I would be able to get at least some kind of fast internet. And yes I was, I could get upto 76mbps from bt infinity. Which is fine, before we went through with the offer on he house I asked the occupants what internet they had, and they said bt infinity and upto 76mbps. So great I thought, I can get decent internet.
    I should probably say at this point that my wife requires a good internet connection for work and I love streaming films and gaming etc. so fast internet is important to us.
    So I ordered my bt infinity to be installed the day after I moved in... 5th of April. An engineer was arranged to come out and set it all up for us. The 5th came and went, so I checked my online status, apparently I didn't need an engineer and could set it up myself. So I dully tried with no success, however before I could phone bt, they called me saying there was a technical fault at the cabinet, and it would take a couple of days to sort out. Ok fair enough.
    So after a couple of days bt phoned and said they were still having problems with the line. And it would be another couple of days. Sigh... But ok.
    Then I heard nothing, so phoned back and apparently my order was cancelled, so after much a do I had to reorder my infinity, for some unknown reason. And was told it would all be up and running in a couple of days. They were just performing speed tests, and then it would all be good.
    So two days later still no internet nor engineer to set me up. So I phoned again, and they said "ah, there was a technical fault with their system" and it cancelled my order again! "We are working to resolve this issue in 6 days, we will get it sorted and I guarantee that it will be working at the end of that time".I was getting a bit angry now almost 2 weeks being in without internet for my wife to work! But I was assured it would be working.
    So we come to today, 23rd of April. I received a missed call, a text and an email from bt asking that I contact them. So I did, and I was told that the order had been cancelled yet again. Now I was rather unhappy! And wanted to know exactly why it was getting cancelled, so they looked into it, and I have been told, that infinity is not available in my area!
    Now I don't get angry very easily. But this took the biscuit, I am fuming. And demanded to know how It could not be available now, when I was told a month ago that I could get it, the previous occupants of my new house had it and many other people in the street have it.
    To this they said I have been switched exchanges? ????!! And my exchange isn't fibre ready.
    So I looked into that, and of course my exchange is fibre ready according to btopen reach, and not to mention my house used to have infinity.
    I am at a complete loss as to what to do now? I have been offered regular broadband of 2mb, which I have not had to endure for over 14 years!
    How is this possible? Does bt have a fault with their system or am I just the centre of some social experiment?
    Any help would be greatly appreciated, as I said my wife requires decent internet for work, currently I am using my phone as a hotspot, so not ideal.
    Thanks again,
    Graeme

    It's not a screen shot but..
    Apparently my cabinet is not available. What does this mean?
    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number *********** on Exchange KIRKCALDY / BEVERIDGE is served by Cabinet 55
    Featured Products
    Downstream Line Rate(Mbps)
    Upstream Line Rate(Mbps)
    Downstream Range(Mbps)
    Availability Date
    WBC ADSL 2+ Up to 1 -- 0.25 to 2 Available
    ADSL Max Up to 1 -- 0.25 to 2 Available
    WBC Fixed Rate 0.5 -- -- Available
    Fixed Rate 0.5 -- -- Available
    Other Offerings
    Copper Multicast -- -- -- Available
    FTTC is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible.
    For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
    Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
    The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
    If you have already placed an order for Broadband and now wish to change to a new supplier, then you will need to cancel the existing order with your service provider or your new request will be rejected. If you do not know who the current Service Provider is, please contact your new Service Provider, who should be able to help you to resolve this issue.
    Note: Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
    Thank you for your interest.

  • Re: 2nd home hub 5, Infinity still keeps disconnec...

    Hi Everyone..
    Hopefully someone could shed some light on this wierd issue I'm having.. and in a way I'm glad to see its not just me having the same issue as Jamesvolvo...
    After three engineer visits, well actually two visits as the 1st engineer was booked out between 8am and 1pm slot, but turned up after 3:30pm when I'd gone back to work.
    As far as I can tell, this dropout problem became more noticeable within the last 4+ weeks where suddenly getting shouts from the family 'has the broadband gone down' and when checking the hub 5 seeing it with its blinking orange/red light and a red/orange B symbol (the light eventually returning to green and then blue) and the dropout consistency ranging from a few minutes uptime to a few hours uptime.
    Also on top of the hub5 loosing it's WAN link on a few occastions I noticed that when the broadbad went down/up, I was unable to hear a dial tone when trying to call out on the landline and a phonecall from a mobile to the landline number would after allow me to hear a dial tone (where there was none before).
    So 2nd engineer came out, nice chap.. and looked at the wiring at the infinity master socket, the socket at the front door and the splitter/bridge connection (which was put in when I went from BT ADSL to Infinity by BT contractors) etc.. and told me that it'd all been wired up wrong and was impressed that anything was working. So he made the necessary re-wirings and tested the line and the broadband and found no faults.
    So the next day or so I then get a call from the wife informing me that she can't dial out on the landline and that there was no dialtone. So when I got home from work I then went round (again), powercycling the phones and making sure that they were connected into the sockets correctly and even tested (as per BT line fault diagnostic process) into the infinity enpoint test socket.. still no dial tone.. so again I dialed the landline from my mobile and after the phone rang and I hung up, I then found I got a dial tone. (yay).
    Checking the hub5 WAN syslogs I saw the same behaviour as jamesvolvo - (see below - ive filtred out all the other lines just to show the up/down/up/down cycles)
    08:24:10, 29 Apr. (60063.610000) PPPoE is up -​ Down Rate=38274000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
    08:23:19, 29 Apr. (60012.570000) PTM over DSL is up
    08:22:41, 29 Apr. (59973.970000) PTM over DSL is down after 963 minutes uptime
    08:22:41, 29 Apr. (59973.960000) PPPoE is down after 963 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    08:22:35, 29 Apr. (59968.290000) PPP LCP Send Termination Request [User request]
    16:19:35, 28 Apr. ( 2187.920000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.6dB, Up=14.2dB
    16:11:06, 28 Apr. ( 1679.170000) PTM over DSL is down after 13 minutes uptime
    16:11:06, 28 Apr. ( 1679.160000) PPPoE is down after 12 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    16:11:01, 28 Apr. ( 1673.900000) PPP LCP Send Termination Request [User request]
    15:58:10, 28 Apr. ( 902.870000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.5dB, Up=14.1dB
    115:56:41, 28 Apr. ( 814.350000) PTM over DSL is down after 6 minutes uptime
    15:56:41, 28 Apr. ( 814.340000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    15:51:19, 28 Apr. ( 492.570000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
    15:49:52, 28 Apr. ( 405.600000) PTM over DSL is down after 0 minutes uptime
    15:48:35, 28 Apr. ( 328.270000) PTM over DSL is down after 2 minutes uptime
    15:48:35, 28 Apr. ( 328.260000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    15:48:30, 28 Apr. ( 323.290000) PPP LCP Send Termination Request [User request]
    15:46:58, 28 Apr. ( 245.670000) PPPoE is up -​ Down Rate=22400000Kbps, Up Rate=4789000Kbps; SNR Margin Down=6.4dB, Up=5.6dB
    So I called out BT again and again got the BT fault manager leaving me a voicemail saying not to worry but they had found 'something' on the local network and would also send an engineer to the CAB and test my connection from there saying that the engineer wouldnt need access to my home as the previous engineer had already done the re-wiring and tested it all ok.
    Wouldnt you believe it, the engineer needed access to my home so I had to dash back from work to meet the engineer who was in the process of re-wiring the connection in the street. He'd found some water in the black cylinder under the pavement, so cut the wiers and put on new connectors etc and then went inside the house to test the line and broadband (again). And as with previous tests, no fault found.
    He did give me a heads up as to not to keep calling BT (openreach) out, as the line tested ok and if i kept doing this, BT would no doubt start charging me for the callouts.
    This kind of leaves me in a bit of a wierd position as where do I go from here? he suggested that I get BT to change the hub 5 from the mk1 to the mk2 that had just come out to see if that would fix the issue, but could not tell me straight why I was having this issue, I even showed him a video I took on my phone of the problem when I lost he dial tone and the testing I did, (BT phone LCD showed NO LINE) as if thats not enough proof that I have an intermittent problem!! and showed him the WAN syslosg to which he agreed "something definately wasn't right" and just re-iterated that it woudl be worth getting the latest hub 5 out of BT's doors.
    So im having to post here to see if anyone has an answer as I'd hate to incur any costs from BT.. (£139??) Hopefully this forum moderator will see the issues we're having and help us out.. (other than making a seperate/new thread with the information I already posted in here)..
    Regards
    DeltaOskarMike

    Hi Imjolly
    Thanks for getting back to me.
    Here's the information - although I've sanitised what I think is personal information...
    ADSL Checker
    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number xxxxxxxxxxx on Exchange THATCHAM is served by Cabinet xx
    Featured Products
    Downstream Line Rate(Mbps)
    Upstream Line Rate(Mbps)
    Downstream Range(Mbps)
    Availability Date
      HighLowHighLow    
    FTTC Range A (Clean)
    80
    64
    20
    20
    Available
    FTTC Range B (Impacted)
    79.6
    52.9
    20
    12.2
    Available
    WBC ADSL 2+
    Up to 7
    4.5 to 11
    Available
    WBC ADSL 2+ Annex M
    Up to 7
    Up to 1
    4.5 to 11
    Available
    ADSL Max
    Up to 5.5
    4 to 8
    Available
    WBC Fixed Rate
    2
    Available
    Fixed Rate
    2
    Available
    Other Offerings
    FTTP on Demand
    330
    30
    Available
    Fibre Multicast
    Available
    Copper Multicast
    Available
    Troubleshooting > helpdesk
    1. Product name: BT Home Hub
    2. Serial number: xxxxxxxxxxxxx
    3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
    4. Board version: BT Hub 5A
    5. DSL uptime: 0 days, 01:25:00
    6. Data rate: 9999 / 38274
    7. Maximum data rate: 22729 / 75117
    8. Noise margin: 13.9 / 16.4
    9. Line attenuation: 19.4 / 15.7
    10. Signal attenuation: 19.4 / 15.7
    11. Data sent/received: 14.4 MB / 191.9 MB
    12. Broadband username:
    13. BT Wi-fi: Yes
    14. 2.4 GHz Wireless network/SSID: BTHubxxxxxx
    15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
    16. 2.4 GHz Wireless security: WPA2
    17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
    18. 5 GHz Wireless network/SSID: BTHubxxxxxxxx
    19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
    20. 5 GHz Wireless security: WPA2
    21. 5 GHz Wireless channel: Automatic (Smart Wireless)
    22. Firewall: Default
    23. MAC Address: xxxxxxxxxxxxx
    24. Modulation: G.993.2 Annex B
    25. Software variant: AA
    26. Boot loader: 1.0.0
    I've not done a quiet line test but will go though that process if/when I have a problem with the no dial tone next time.
    Unfortunately I dont have a corded phone but for sanity's sake will no doubt get a cheap one from somewhere 9even if its just for future line testing) to eliminate any issues with the cordless bt phone I have.
    Broadband doesnt appear to drop when I recieve a call and when I have had no dial tone in th epast I still have had broadband access. Although i know that on one occasion the hub5 did its usual sidconenct/reconnect (giving me broadband) but when checking the phone - there was no dial tone.
    Also the title/problem description should change as its been moved - should be "Hub 5 keep disconnecting/reconnecting frequently"
    Note: Looking at the same reported behaviour on other threads I can see as a last update from StephanieG (Community manager) below...
    Re: HH5 New Software Version 4.7.5.1.83.8.204
    on ‎23-02-2015 12h31
    Hi Guys,
    We can confirm that our technical team have rolled out a fix to all affected Home Hub 5As, so your service should be back to normal. The fix is a configuration change to the current firmware 4.7.5.1.83.8.204. We apologise for this issue and thank you for your patience.
    This thread will now be locked. If you are continuing to experience any issues with your broadband connection, it will be due to a problem with your own connection. Please could you start your own thread about the issue, so that the community and the mod team can look at your problem individually.
    So does this mean there's an additional fix to firmware release 4.7.5.1.83.8.204 ? as it appears that the fix was on or after 23/2/15 and my last firmware update was 22/1/15..
    Regards
    DeltaOskarMike

  • BT Infinity in our area but cabinet not supported

    Everybody on the streets around us can get bt infinity, yet before when we checked for bt infinity we got the following message:
    This postcode has some Exchange Only lines
    This means there is currently no cabinet to run FTTC from.
    Openreach may deploy FTTC/P in the future to this area.
    100%
    M_A
    Now however, we get this message:
    BT BROADBAND AVAILABILITY CHECKER Telephone Number on Exchange NEWTON ABBOT is served by Cabinet 10
    Available ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
    Featured Products
    WBC ADSL 2+
    Up to 8
    5.5 to 12.5
    Available
    WBC ADSL 2+ Annex M
    Up to 8
    Up to 1
    5.5 to 12.5
    Available
    ADSL Max
    Up to 5.5
    4.5 to 8
    Available
    WBC Fixed Rate
    2
    Available
    Fixed Rate
    2
    Available
    Which is exactly the same as my parents number who can get bt infinity as shown below:
    BT BROADBAND AVAILABILITY CHECKER Telephone Number on Exchange BLANDFORD is served by Cabinet 10
    Available ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
    Featured Products
    WBC FTTC
    Up to 80
    Up to 20
    Available
    WBC ADSL 2+
    Up to 12
    7 to 17
    Available
    WBC ADSL 2+ Annex M
    Up to 12
    Up to 1
    7 to 17
    Available
    ADSL Max
    Up to 6.5
    5.5 to 8
    Available
    WBC Fixed Rate
    2
    Available
    Fixed Rate
    2
    Available
    Other Offerings
    Fibre Multicast
    Available
    Now it doesn't show on our new message that we are connected to an exchange only line, it now states that we are connected to cabinet 10.
    Also as our area has been accepting orders for bt infinity since 2012 (have checked on http://www.superfast-openreach.co.uk/where-and-when/ and all green as accepting orders).
    Does that mean that bt have upgraded our line and we should soon be able to get bt infinity or are we still stuck on copper wires and will have to wait until bt get around to upgrading exchange only lines sometime in the distant future?

    Two different exchanges - Newton Abbot and Blandford, so two different cabinets.
    If you found this post helpful, please click on the star on the left
    If not, I'll try again

  • BT Infinity Speed drops

     Hey guys, 
         So around a month or two ago, we had a stint of connection outages and instability, in which our connection dropped out several times a day over the course of a few days, which was then followed an occasional drop every other day or so. During the course of this, speed steadily fell from it's usual ~30-35mpbs, to ~5mbps, which it has been at for the past few weeks without change, tested with a direct connection to the router. 
    Is this an issue that could be solved with getting an IP profile reset or would I need to get an engineer out to have a look at this issue?
    Any help is appreciated. Stats below.
    Thanks,
     BT Infinity 2 Package:
    1. Product name:
    BT Home Hub 3.0B
    2. Serial number:
    +058721+123330QQ9A
    3. Firmware version:
    V100R001C01B036SP05_L_B. Last updated 15/11/13
    4. Board version:
    VER.D
    5. WAN:
    PPP Connected
    6. Data sent/received:
    3158419821/568887599 B
    7. Broadband username:
    [email protected]
    8. BT FON:
    Yes
    9. Wireless network/SSID:
    BTHub3-4GXJ
    10. Wireless connections:
    Enabled (b/g/n, 20M, WPS Disabled)
    11. Wireless security:
    WPA and WPA2
    12. Wireless channel:
    Automatic/1
    13. Firewall:
    Default
    14. MAC Address:
    88:534:93:30:EB
    15. Software variant:
    05_L_B
    16. Boot loader:
    1.0.37-106.5
    Telephone Number *********** on Exchange AYCLIFFE is served by Cabinet 3 
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
    FTTC Range A (Clean)
    54.4
    35.5
    13.9
    8.4
    Available
    FTTC Range B (Impacted)
    46.8
    25.7
    13.9
    6
    Available
    WBC ADSL 2+
    Up to 2.5
    1 to 4
    Available
    WBC ADSL 2+ Annex M
    Up to 2.5
    Up to 0.5
    1 to 4
    Available
    ADSL Max
    Up to 2
    1 to 3.5
    Available
    WBC Fixed Rate
    1
    Available
    Fixed Rate
    1
    Available
    Other Offerings
    Fibre Multicast
    Available
    Copper Multicast
    Available

    The diagnostics test does not seem to work with me. I've attempted it a few times over the last few weeks on different devices and browsers and get the same message everytime.
    1. Best Effort Test:
    Download Speed : 5.47 Mbps
    2. Upstream Test:
    Upload Speed : 3.51 Mbps
    Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
    Anything else I can do?

  • BT Infinity speed problem

    I have bt infinity with a home hub 3. since installation 2 years ago the fastest download speed achieved was 20.16, this was 2 weeks after installation. Within 3 months of installation the speed was around 12. The average is around 10-13mbs. last week the speed dropped to 10mbs. i did the bt wired speed test it still came out at 10mbs. It indicated that the speed to my house was good (whenever I do a wired and a wireless speed test the results are virtually identical). so i called bt. they did various tests over the phone then said they would so a 'stale' test which takes 24hrs. After the 24hrs it was still at 10mbs. 2 days later it went upto 15mbs. on sunday it went back down to 10mbs. its currently 14.8.
    i called customer services they said my estimated speed should be between 17-26mbs. but when i contacted the technical people they said it should be 17mbs max. 
    so i am really confused as to what speed I should expect, i know I am not particularly near the exchange. i also know my setup should be fine, the bt cable goes straight into the main telephone socket for the house. I then have an extension off that. I do have ethernet cables for iplayer and british gas 'hive' going into the hub. when I did the speed tests these were not in use. 
    I have followed the troubleshooting hints, download the bt desktop, done diagnostic tests, pressed restart on the hub,reset the hub.
    I read a previous post where they suggested doing the dsl line checker, which i have done,here's the results. 
    Featured Products
    Downstream Line Rate(Mbps)
    Upstream Line Rate(Mbps)
    Downstream Range(Mbps)
    Availability Date
    High Low High Low
    FTTC Range A (Clean) 25.6 18 5.1 3.3 -- Available
    FTTC Range B (Impacted) 20.5 10.4 4.3 0.8 -- Available
    WBC ADSL 2+ Up to 2 -- 1 to 3.5 Available
    ADSL Max Up to 1.5 -- 1 to 2.5 Available
    WBC Fixed Rate 0.5 -- -- Available
    Fixed Rate 0.5 -- -- Available
    Other Offerings
    FTTP on Demand 330 30 -- Available
    Fibre Multicast -- -- -- Available
    Copper Multicast -- -- -- Available
    Can anyone tell me what speed I should expect?
    If my current speed is not correct how do i persuade BT to come and fix it?
    thanks

    Hi,
    Thanks for the help. i had already done the 17070 phone test this morning and the line seemed fine. but when i made a call at 4pm the line was really crackly and when i read your post i did the 17070 test again and it was also really crackly.
    the crackly line seems to be a new thing that has happened intermittantly over the last few weeks.
    heres the results of the btwholesale speed test. before i carried it out i followed the instructions and also disconnected the ethernet cable from iplayer to the hub so the only ethernet cable connected was from the homehub 3 to my laptop.
    download speed   11.67
    upload speed        2.66
    ping latency         59.63
    1. Best Effort Test: -provides background information.
    Download Speed
    11.67 Mbps
    0 Mbps 14.52 Mbps
    Max Achievable Speed
    Download speedachieved during the test was - 11.67 Mbps
    For your connection, the acceptable range of speedsis 10.16 Mbps-14.52 Mbps .
    Additional Information:
    IP Profile for your line is - 14.52 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    2.66 Mbps
    0 Mbps 10 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 2.66Mbps
    Additional Information:
    Upstream Rate IP profile on your line is - 10 Mbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    i have just done another speed test an hour after the last one and the download speed is 14.13
    maybe you can make sense of it!!
    Thankyou

  • Bt infinity 2 slow speeds and disconnection

    hi all hi all after having spent over two hours on the phone with BT being passed from post to post from billing to technical support back to billing people slamming phones down on me and no  help what so ever today 22/05/2014 have been with bt over 5 years phone  line the broadband and all services 
    it a joke now 
    2012 I have had fibre optic broadband service with BT and all was ok till November 2013 when start have slow speeds and in January year 2014 started having disconnections reconnection connections form 5 mins to to 60mnis or sum times 2mins  of the broadbands and the connections sometimes 3 to 4  times a day disconnections and so on .... when was supposed to be fixed the upload speed was very slow and the download speed was okay when I first started with BT with the fibre-optic broadband two years ago nearly I was averaging about 42 meg per day and average speed of upload was 6.5 Mag
    but now 32.meg dowm /up is 3.5 Rwent off in February he did a shift in lift because the broadband was 42 meg download bought lacked upload speed of less than half meg for the day of the lift it ran at 52 meg  with an average upload speed of about seven meg from around February till the end of February then stat act erratically reboot the bt hub 4 rebooting all time DSL light off on the main openreach modem in one day was off and on 36 times 
    had  engineers visit last week 14th of May to test line all was ok with line but i had now found out that bt they'll are now only selling me option one broadband fibre-optic even though I am paying for option two they now states that the speed on my line will never go above 36 meg so why am I paying for option 2 fibre-optici be through to the billing department today said yes you are an option 2 but  the technical department to say my line will only support 36 meg and I did find out from the engineer that I am on option one and only for the supply of the broadband line but have been pay for BT infinity option2
    I think this is just an easy way for BT to get out of fixing the mind correctly by downgrading the line but wanting the customer to carry on paying for option to have tried with billing to sort this problem out today they just said you need to speak to technical support technical support what support manages to say you need to speak to billing one of them even slammed the phone on me 
    No customer support spent over two hours on the phone today and got nowhere and one department saying we can downgrade you to option one broadband but it will cost you £30 to do so 
    who i speak to if billing are no help at all ??????

    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number 01704 on Exchange CHURCHTOWN is served by Cabinet 6 
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
    FTTC Range A (Clean)
    41
    32.3
    8.3
    6.3
    Available
    FTTC Range B (Impacted)
    35.2
    19.3
    8.3
    5
    Available
    WBC ADSL 2+
    Up to 15
    8.5 to 19
    Available
    WBC ADSL 2+ Annex M
    Up to 15
    Up to 1.5
    8.5 to 19
    Available
    ADSL Max
    Up to 7
    6 to 8
    Available
    WBC Fixed Rate
    2
    Available
    Fixed Rate
    2
    Available
    Other Offerings
    Fibre Multicast
    Available
    Copper Multicast
    Available
    For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
    For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
    Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
    The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
    If the End User wishes to migrate from their current Broad

Maybe you are looking for