Basic Troubleshooting for ePrint and AirPrint

Some of our users experience temporary issues with AirPrint, ePrint and in using our Web Services provided through the ePrintCenter website. There can be a number of issues which can lead to these problems, but I am giong to do my best job at trying help figure them out. 
With AirPrint, you are dealing with just your local network. If you are having issues with AirPrint here are the first few steps you can take to correct the issue. 
1. Make sure that both devices are on the same network and share the same SSID. Sometimes one device will be connected to a "guest" network, and this will prevent cross communication. 
2. Turn off Bluetooth. Rarely, but I have seen this happen before, will Bluetooth interfere with communication with our printers. This is because AirPrint was written to use the same channel as Bluetooth. And like having two radio stations which are very close to each other, you will sometimes experience interference which will inhibit the signal. 
3. Reconnect the printer to the wireless network - simply re-running the wireless setup wizard fixes many connection issues 
4.  Assign your printer a static IP and Google DNS (at the bottom of the screen the configuration should read 8.8.8.8 and 8.8.4.4). Here a video on how to set that - 
http://www.youtube.com/watch?v=llYNMNKJMX4
5.  After that, if you are still experiencing the same issue I would perform a network reset, so that all the devices reconnect to the servers properly and to your network. First turn off your machine (and other devices on the network you wish to communicate with the printer [e.g. phones/tablets]), then unplug your router, after ten seconds plug the router back in. Once the lights are all back to normal (flashing, steady or otherwise) power the machine back on followed by your other devices and test printing again. 
With ePrint and our printer enabled apps, sometimes these will not be able to be used temporarily. Like most networks, the HP cloud does go through periodic times when the servers are down for maintenance, upkeep, and updating. These can cause temporary outages in some of the connected apps as well as some of the services that HP provides. 
However, if you are experiencing long term issues with ePrint or the printer apps, there are a few things you can do to correct the problem 
1. Reconnect the printer to the wireless network - simply re-running the wireless setup wizard fixes many connection issues 
2. Assign your printer a static IP and Google DNS (at the bottom of the screen the configuration should read 8.8.8.8 and 8.8.4.4). Here a video on how to set that - 
http://www.youtube.com/watch?v=llYNMNKJMX4
3.  After that, if you are still experiencing the same issue I would perform a network reset, so that all the devices reconnect to the servers properly and to your network. First turn off your machine, then unplug your router, after ten seconds plug the router back in. Once the lights are all back to normal (flashing, steady or otherwise) power the machine back on and test the connection to the server again. 
4. Lastly, if those steps have failed you can disable and re-enable web services. This will cause you to lose your personalized printer email address and you will have to remove your printer's original information from ePrintCenter and reconfigure the applications and services you desire. However if this is necessary, you can contact our free support at the number below (for US and Canadian customers) 
1-855-785-2777
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I hope this information is useful to you and if you have any questions, feel free to PM me or link me to a thread on the topic. 
Have a wonderful day and here is a cute picture of a puppy! 

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