BB Desktop Software freezes

The desktop software freezes when it has synced 476 of 707 records.  I have removed and reinstalled the software again-and-again, I have used another computer to try to sync with the same results, I have run a full virus scan (Kaspersky), I have sent-in the phone for repairs and nothing.  It still freezes at the exact same spot.  Someone please advise!

I have the exact same problem I need help too

Similar Messages

  • Blackberry Desktop Software freezes at message "Action Engine Loading Configurat​ion"

    I have Windows 7 Professional. My Outlook profile is saved on an Exchange server and my Blackberry had previously beeng syncing with Outlook in this setup for nearly a year without issue. 
    Recently, the desktop software freezes at "Action engine loading configuration" message and is unrecoverable. I have tried the following things to rectify the situation:
    1) Adjust the organizer settings not to sync anything except the date & time. Still happens
    2) Delete all data from the device using Desktop Software and try to resync. Same problem
    3) Uninstall and reinstall Blackberry Desktop Software and try to sync with both the original set of data and the empty, deleted data Blackberry. Same problem.
    4) Tried wiping the blackberry completely using JL Cmdr, reinstalling the OS. In this scenario I can sync Addresses but once I sync Calendar the problems happens again and I am unable to ever sync it again (Including thereafter when de-selecting the Calendar option. 
    At this point I have spent hours scouring Google for help and trying the above items. This has been disastrous for me as I rely on the sync'd data for work and have already starting missing things. 
    I don't believe there is anything wrong with the Blackberry, as it works fine and works perfectly well after re-loading a fresh, OS, etc. 
    I have tried playing with the support logs but because the software freezes before calendar can sync, nothing is in the log that states if there is a corrupt record in calender causing this. Nothing dramatically changes in my calendar between the day that syncing worked and the day it didnt.
    I've tried searching the Blackberry forums and have found some info but nothing helpful. RIM does not provide support telephone numbers and AT&T support has continuously demonstrated itself as worthless over my time with them. 
    Is there any resources left at all that I could try to get past this issue, not waste any more time, and be able to resolve the issue?
    Thank you for reading and for any input you are willing to offer.
    Solved!
    Go to Solution.

    I had a Dell PalmPilot type device in 2003 that sync'd contnously with my computer using ActiveSync. I didn't ever have to click Sync, I would make a change on either device and they would sync. 
    The fact that it is 2011 and we still work with Desktop Manager, the biggest piece of **bleep** software I still have to use, is simply pathetic. 

  • New updated desktop software freezes on open

    Hi;
    I updated my blackberry desktop to the new version yesterday and now I can't   do anything-- I open  the desktop software and it takes me to the tasks  tab saying that i have no calendar and not contacts  set up and to start a new calendar.  when I try to move to another tab or to the menu bar everything freezes and I need to do a forced quit.
    I have  installed/unistalled many times.
    I am on a mac  10.5.8 and blackberry tour 9630 and the new desktop version
    thanks.

    Hey alisastein,
    Welcome to the BlackBerry Support Community Forums.
    I would suggest perform a clean uninstall of BlackBerry Desktop Software:
    You will need to remove the following files from the Mac and empty your trash and restart the computer once the uninstall is complete.
    /Library/Application Support/BlackBerryDesktop
    /Library/Preferences/com.rim.blackberrydesktopmana​ger.plist
    /Library/Preferences/com.rim.blackberrydesktopmana​ger.plist.lockfile
    /Library/Preferences/com.rim.blackberrydevicemanag​er.plist
    /Library/Preferences/com.rim.InstallerLauncher.pli​st
    /Library/Preferences/com.rim.pkg.BlackBerry-Deskto​p-Software-Installer.plist
    /Library/Preferences/com.rim.pkg.BlackBerry-Deskto​p-Software-Uninstaller.plist
    /Library/Preferences/com.rim.pkg.BlackBerry-Device​-Manager-Installer.plist
    /Library/Preferences/com.rim.RimLaunchAgent.plist
    /Library/Preferences/com.rim.Uninstall-BlackBerry-​Desktop-Software.plist
    /Applications/BlackBerry Desktop Manager.app
    /Library/Caches/com.rim.blackberrydesktopmanager
    /System/Library/Extensions/RIMBBVSP.kext
    /System/Library/Extensions/RIMBBUSB.kext
    Then go to www.blackberry.com/desktop and re-download BlackBerry Desktop Software for Mac.  Let me know if you run into any trouble.
    -ViciousFerret
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  • Desktop software keeps freezing

    Hey Guys.
    Normally I'm using Linux - but not for my BB at this moment - just bought it.
    Unfortunably I'm having huge problems with the desktop software.
    Neither on WindowsXP pro or Windows7 Ultimate I'm able to connect using USB to my BB.
    (keeps saying connecting in the buttom rigth corner)
    I type in the Passwd on the unit and screen - and then nothing happends!
    Cannot see which contacts, Apps og files I got on my BB. 
    I've tried several times uninstall the desktop software and then reinstall after a reboot - But still the same thing happends each time!
    Have you got any idea for this problem!
    PBJ

    Did you find a fix? I have been having this problem with my 9810 since I got it. It is a bug in the 'social feeds' app. there are 2 things you can do,
    1) delete the social feeds from your handset if you don't use it
    2) set the DM to perform a 'custom back up' put a tick next to all the items apart from social app and smart card, it is not hanging on the smart card back up but the social feeds is next alphabetically.
    To perform step 2 I had to connect my BB and cancel the back up BEFORE it reached the hanging point.
    It's worked for me so I'm a happy user again! Can't take the credit though for this work around, see this link if you have any further problems.
    http://forums.crackberry.com/desktop-manager-f153/dm-freezes-backing-up-smart-card-options-refuses-c...
    jon.

  • The Blackberry Desktop Software Does not work it 'freezes'

    I have on my laptop the Blackberry Desktop Software, which has being working fine for a long time, but suddenly it 'freezes' nothing is working. I have un-installed it, run Ccleaner to clean up registries, re-installed it again and the same thing happens IT "FREEZES" don't know the reason??? Need help because I always do my backups on my BB.
    Blackberry Desktop Software characteristics:
    Version 6.0.2.42
    Released April 13, 2011 (Bundle 43)
    Laptop characteristics:
    Microsoft Windows XP Professional
    Version 2002 Service Pack 3
    Lenovo T61
    Intel (R) Core (TM)2 Duo CPU
    T7100 @ 1.80GHz
    2GB of RAM

    Hi and Welcome to the Community!
    Please review the System Requirements for the RIM Desktop Software:
    http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
    As you see, with XP, SP3 has been required for quite some time...so none of the more recent Desktop Software versions will work for you. But, those System Requirements pages are kind of messed up right now (three tabs claiming to be for "6.0.1", but with different information on each).
    If you cannot obtain SP3, then you will need to fall back to older and older versions of the Desktop Software until you find one that works under SP2. Old versions can be found here:
    http://www.blackberryos.com/downloads.php?do=cat&id=110
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Desktop software version 7.0.0.43 freezes during organizer sync

    I upgraded my desktop software to version 7.0.0.43 yesterday and since then my sync freezes when I try to sync with my desktop. I never had problems previoisly. I'm running on Windows 7.

    You have to downgrade.. This problem is common on other threads and the only solution so far is to un-install Version 7 and reinstall Version 6.. Its the only way I could get my 9700 to work and sync again.
    butten there may be a new version of 7 coming that fixes this bug

  • BB Desktop Software 6.1 will not run on Windows 7 64-Bit

    I wrote to the forum of my problem, and a nice person here told me that I may be having the same problem as others and to repost my question to this link
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/BB-Desktop-Software-6-1-will-not-run-...
    I went there and cannot find a button to tick to post to that page, so I went one back and posted my problem in hopes of finding help. BB4matt even told me what my laptop is.  A Genuine Windows 7 home Premium 64 bit Operating System, and that Desktop 6.1 will not run on this system, to copy my problen to the above link, (which I couldn't figure out how to do) or start a new one under the heading I used, that I MIGHT attract a guru of sorts, BB Tech Advisor, ViciousFerret. MR FERRET, please help!
    Thank you all so much in advance once again! (Below is my original plea for help.)
    P  
    Hi. 
    I have read in these forums and am still lost.  I know my answer should be in hre somewhere, but if it is I am unable to understand it, so be patient as I may be reasking an already answered question.
    I try to be a good lil girl and follow forum rules, but am lost here.
    I bought a new laptop, a Dell 17R  It runs Win 7 I think. Lots of ROM/RAM.  I dowloaded the desktop program from bb dot com and cannot get it to work.  First it asked me to trouble shoot, and reconfigured the DT prog for Win XP.
    It then acknowledged my Torch and dld my photos.  Then it decided I didn't have space and undid whatever it did.
    NOW I cannot get the program, once it opens to recognise my phone at all! ACK!!
    I need someone who understands this gobbltygook to explain to me what to do.  I need to unload my photos, as I use my phone to take pix more than I would have thought.
    I am a photog, and it's better than my first digital this Torch 9800 is, and video quality, OMG, but the vids are too big to upload from the phone..........(IDK why cuz it did at Christmas?)
    Anyway, please help me here, as I can use a computer, e-mail, Facebook, Picassa, other than that, IDK too much about them.  (It took my YEARS to spring for this laptop)
    Thank you in advance for your patience.
    P  

    I have the same issue.  It gets to a desktop manager picture and just freezes.

  • Sync problem after updating desktop software

    Yesterday I updated my Blackberry Desktop Software to Version 7.0 Bundle 2404 and since then my Blackberry Torch 9810 will not sync properly - it keeps freezing and I have to reboot my computer to get out of it.  What can I do?  How can I go back to the older version which worked perfectly?
    Thanks!

    Read more here:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Installation-of-Blackberry-Desktop-So...
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
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  • Can't install or uninstall Desktop software and Roxio Media Manager has taken over

    I had been having trouble with the Blackberry Desktop software crashing each time I closed it when I was done using it. This morning when I booted my computer I got an error message that said RoxWatchTray9 was unable to locate component. When I tried to close that box it attempted to install something but it just stalls. When I close try to cancel it just freezes. After while it tries to install again only to freeze again.
    I figured the best solution would be to uninstall and reinstall the program but when I went into Add/Remove I discovered six listings for Blackberry Device Software for Blackberry 9530 smartphone, one for v5.0 and five for v4.7.0. I finally managed to uninstall the v5.0 at the top of the list but I can't remove the other five. I also can't reinstall the program. Roxio Media Manager continues attempting to force an install and is hogging my system resources. Any suggestions would be greatly appreciated.

    Hi and Welcome to the Forums!
    Try this process (you might have to do step 2 multiple times for each instance of what is showing in add/remove programs):
    I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/WIN7, use the "Run As Administrator" option for everything.
    1) Remove your device OS update package from your PC (add/remove programs)
    2) Cleanly uninstall the RIM DTM software:
    KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
    3) Get a fresh download of the RIM DTM software:
    https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
    Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
    KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
    4) Download (to your PC) a fresh copy of your device OS package from your carrier:
    http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    5) Install DTM to your PC
    6) Install (also to your PC), the device OS package
    7) Start the organizer configuration over:
    KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
    Hopefully that will get things going again. You might also want to avoid Media Manager unless you really really need it.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Can't download Desktop Software for windows

    I had installed Desktop Software v.7.0 a few months ago but it kept freezing when syncing wiht my BB Curve 8300, so I decided to disinstall it and try to re-install.
    Now each time I try to install the software from RIM website https://swdownloads.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22the the process stops because it claims that there is a previous version installed on my pc and it cannot be overrun. I can't find any file from DS V7.0 in my computer and I need a Desktop Software!!!

    Hello timamagi,
    Welcome to the BlackBerry Support Community.
    You can download BlackBerry® Desktop Software v7 from the following location:
    www.blackberry.com/desktop
    We hope this helps.
    Thank you.
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

  • Blackberry Desktop Software hangs ("not responding" error)

    I have a Bold 9780 and Blackberry Desktop Software 7, and suddenly the desktop application juts hangs and freezes when I try to launch it. I have tried uninstalling and then reinstalling, going to earlier DM versions, registrry cleans, the lot, and nothing seems to work. Any ideas? At present I cannot synch my BB, which is very frustrating.
    Error details are:
    Problem Event Name: AppHangB1
    Application Name: Rim.Desktop.exe
    Application Version: 7.1.0.37 (got same error message with 7.1.0.42)
    Application Timestamp: 50ca51de
    Hang Signature: 4ac8
    Hang Type: 256
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057
    Additional Hang Signature 1: 4ac8152f6cfceca07b342b480f26974c
    Additional Hang Signature 2: c5a8
    Additional Hang Signature 3: c5a83798953f7ff223f78129311590cf
    Additional Hang Signature 4: 4ac8
    Additional Hang Signature 5: 4ac8152f6cfceca07b342b480f26974c
    Additional Hang Signature 6: c5a8
    Additional Hang Signature 7: c5a83798953f7ff223f78129311590cf

    Hello,
    You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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  • BB desktop software stopped working

    I recently started having issues with my blackberry desktop software. I'm running Windows XP on my machine & using a BB Bold 9900 (non-bes) on T-Mobile (software 7.1.0 bundle 2508). Prior to this error, I was using BB desktop software without any issues since late 2011. Although no longer involved, I've been in the wireless industry for 22 year & have been a longtime user/supporter of BB. I was able to do my daily sync on weds 1/15/2014 no problem. When I tried to do it again on thurs, I had issues. The software opens then freezes up when I plug my device in. I left things be until the weekend then tried removing/reinstalling the desktop software. That didn't resolve my issue as then the software wouldn't even open. I tried doing a few system restores to an earlier date (1/14, 1/13 & 1/12) to no avail. I also found the article Cleanly "Starting Over" with the Desktop Software (non-BES) http://supportforums.blackberry.com/t5/Desktop-Sof​tware-for-PC/Cleanly-quot-Starting-Over-quot-with-​... on your support forum. I followed all the instructions of this article for a clean reinstall with no luck. The only thing can think of is my system did an auto update Weds night of Adobe Reader & Microsoft Windows. Any thoughts for me? I'm stumped. Device still works flawlessly. Thanks!

    I guess that you are using the latest software available for BDS.
    From what I see there, this could indeed come from a corrupt file on your MB Pro.
    I would suggest to uninstall completely the BDS software and to be sure that all related files have been deleted too. This is probably the most "challenging part". If I remember correctly there is an uninstaller provided with the disk image, so use this one and then search for any other BDS file using Spotlight or the shareware "AppZapper" which is used to delete all files related to a specific software at once!
    If you say that it is working perfectly on another computer, the phone is not the cause of the problem logically.
    A good idea is also to repair the permissions on your Mac starting up from the original DVD and using the disk utility software. This will help your Mac anyway
    Hope this helps.
    Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

  • BB Desktop 7 freezes when it gets to 2190 contacts.

    Can anyone help me out with my desktop manager freezing?  I'm using PC  BB Desktop software version 7.0.0.59 (Bundle 60) and every time it looks at my contacts and gets to 2190, it freezes and shuts down the BB desktop software.  I have around 3000 contacts so it's not even finished reviewing all of them.

    "Reviewing"? Hmmm...do you mean it's attempting to synchronize with your Desktop Organizer (e.g., Outlook), and it's stopping on that record? If so, that record might be somehow corrupt. To find it, you need to export your Contacts from your Desktop Organizer...I have heard that the order they are exported will match the order that the RIM Desktop Software is working with them, which will allow you to find that record and then edit it in your Organizer to correct the corruption (you might have to copy the data to a new Contact Record and delete the old one).
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Desktop Software getting stuck

    Hi,
    I've been trying to upgrade my OS to the new one but for that I need to backup all my data using the Desktop Software. But every time I try and do that, it keeps getting stuck when it reaches the 'Backing up Smart Card options'.
    It just freezes and that's it. What do I do?
    Thanks
    Nupur

    Hello nupurj, 
    Welcome to the forums. 
    Have a look at the below article which should help you out with your issue. 
    "Error backing up databases" message is generated at Smart Card Options database when backing up the...
    -SR
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Desktop Software Conflict with Webroot Security

    Anybody having issues with Webroot Internet Security Essentials causing the new v6.0.0.11 of BB Desktop Software to CRASH and freeze the darn computer???  I can only run the update with Webroot turned off, despite telling the Firewall in Webroot that the RIM software is allowed.
    Of course, contacting RIM on this is impossible so does anybody have a solution???
    Thanks!!
    Dave

    Naney,
    I'm a big fan of AVG and I also use the Desktop Manager, however, I haven't experienced your specific issue. Ensure that you are using the newest version of the AVG and BB DM software and see if it resolved the issue.
    Also do you get any errors that you can provide to us?
    Hope this helps,
    Office2Mobile
    Poor Service and the Worst Support provided by VarDynamics http://vardynamics.com/

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