Been 3 months and still no Jelly Bean

Its been months since the Jelly Bean update has and I'm still running Ice Cream Sandwich. I've tried doing it manually via software update but its keeps saying Service Unavailable. Sad because everyone is on 4.1.2 now. Any ideas?

If u get something like this: "Check for update not available not available at this time. Try again later" - your device is not connected to the network server and can't determine if there is an update. Basically its busy. I went thru it several times. Try as many times as you can!! Good Luck!

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Camera is black-- unable to take any pictures. All phone content has been restored and still hasn't fixed the issue. HELP

Camera is black-- unable to take any pictures. All phone content has been restored and still hasn't fixed the issue. HELP

Hey DannyHTDB,
Thanks for the question. If you follow steps 1, 4, then 5 in the iPod troubleshooting assistant, that will most likely resolve the issue:
iPod Troubleshooting Assisstant
http://www.apple.com/support/ipodtouch/assistant/ipodtouch/
All the best,
David

Dear sir, i am fully dis-appointed about my above case no : *******. I have face this problem last 9 and half months and still the issue is not resolved. This iPHONE4S purchase from Australia and now i am in india.

Dear sir,
i am fully dis-appointed about my above case no : *******. I have face this problem last 9 and half months and still the issue is not resolved. This iPHONE4S purchase from Australia and now i am in india. Your apple team told that the problem in your device and ready to replace it. But Now what happen they told you must have to send this iPHONE to Australia. But I have checked the courier people is not ready to take this device to australia. I will send it if any body of my relative comes to india but it will take a long time may be 8 to 10 months . I already suffering this problem since last 9 and half months and also for replacement it will take another 10 months. so it will very difficult for me. i request you to please send a new device at my address and i will send you this iPhone 4S return back when my some relative comes to australia.
<Post Edited By Host>

Just a reminder to you. Apple is not here. This is a user forum and the only people here are users like you. Posting the same rant multiple times achieves nothing. Keep it up and your future post will be deleted just like the one that just was.

I've had my ipad for 6 months and still cannot get my iTunes music on it. How do I do that???

I've had my iPad mini for 6 months and still cannot get my iTunes music on it. What am I doing wrong??

I have tried everything. When I open my iTunes, the iPad icon comes up on the top right and shows the circling arrows and at the top is has iTunes Match, sending info to Apple. When I click the iPad icon, it states my iOS 6.1.3. and is up-to-date. I have a 32 GB Wi-Fi iPad. It says I have 28.34 capacity left. I have it set to automatically back up on iCloud (I have 15 GB of space in iCloud). At the bottom it says I have 447 photos and 42 apps. However, I can count that I only have 31 pictures that I see in my Photos.
I probably have the almost 500 photos on my phone, though. And I'm able to get some music to my phone**.
Under Options I have checked: Open iTunes when this iPad is connected, Sync this iPad over Wi-Fi, and sync only checked songs.
Today I tried dragging a number of playlists to the iPad icon. It didn't go to my iPad; **however, now it's on my phone.
When I open the music app in my iPad, the cloud icon shows up and the bar under it fills up, it says there's no music.
Appreciate any help...they tell me I am not eligible for tech support via chat.
B.

Verizon Sent me the wrong EIN numbered phone and has been nearly 3 months and still no refund

I am still not getting my money back for the phone I ordered and paid for via credit card on 11/29/2010.
You guys sent me the wrong phone with the wrong EIN number. So I was told by my local Verizon store on 11/30/2010 to send it back (Which I did) and a new phone would replace it (received new phone), The replacement phone was billed to my Verizon account and I was told I would get my money back once the first phone was returned to you guys,
I shipped the first phone back via FEDEX on 12/3/2010.
I contacted customer service on 12/31/2010 and told them I hadn’t gotten my refund yet (REF# 70331329 and was told expect a refund in 24 to 48 Business hours.
I contacted Customer service (Greta) on 2/6/2011, and she said she saw that the phone had been returned and said it should show up on the next billing cycle.
I got a new bill on 2/25/2011 and no refund was on the bill.
I contacted customer service on 2/26/2011 and talked to Jeff, he said He would fill out a TOPS request and he would call me back on 3/2/2011 and as of 3/21/2011 no call has been received from him.
I called customer service (Aman) on 3/6//2011 and he said I should get my money back in 24-72 hours and I haven’t yet.
I emailed the Verizon/Boeing contact and he said he has “no teeth “ to do anything about it, and I would need to elevate to at least supervisor level and they should be able to do something about this ………….and he is sorry he can’t help
It has been nearly 3 months and 4 phone calls by me and I have been told I should get the money back 5 times now. And still no return of my money. I think this issue needs elevating to the top of the company if necessary as this has become a joke of Customer Service from your company.
It seems that the CUSTOMER is not important to Verizon anymore.
Please stop giving me the Customer Service run around and actually return my money that I had to pay for the wrong phone that you sent me and then had me send it back.
Do I need to get legal advice or the Attorney General involved to resolve this?
Once happy customer
Terry

Rofl... 1) peer to peer forum... as much fun as your righteous rage is we can't really help (although you will probably get a pm from a rep... keep in mind you can do the same thing throught the 'contact us' link in the upper right). 2) Just as confirmation... you did pay for the second phone separately? 3) Call in, talk to a sup and tell them the situation in a calm polite manner. Have them double check to make sure the phone is showing in the warehouse... that the fedex order is showing as having been returned and that some return refund requests have been submitted... If all of that has been done, and they show it has been returned then some form of credit should be able to be worked out. Oh, I should also say that you may not need to go to a sup. A lot of reps are more than able to take care of this, gauge the confidence level of the rep for the first few minutes (along with how well they are willing to listen to you) before you decide to sup up.

It's been months and there is not even a hotfix for the issues introduced by 4.3 yet

It has been months since the 4.3 update, and there hasn't been a single hotfix or update to fix any of the issues introduced by 4.3, and let's not even mention the lateness of 4.4 in comparison to other brands. This is unacceptable.
So many users reported issues, as basic as some of the Sound options not working, or abnormally high amounts of RAM usage, or even the **bleep** bug with the non-working camera button, making you miss important moments you wanted to photoshoot. Literally NOTHING has been done to remedy these very basic and (some very old) problems. I'm not even going to mention Xperia Facebook connectivity - it has become apparent that there are no plans to ever have this option work. And don't even pretend that we have forgotten about the touchscreen issues, which have also received ZERO RESPONCE from Sony. This is terrible.
What is really sad is that they will probably 'rush' 4.4 (funny, as it's going to be an year late or more) and it will probably also have TONS of bugs, also left to decay for months or years before getting fixed.
It really looks like Sony are so cheap that they wouldn't hire a second developer, because so far it seems that there is one person working to develop these updates, and probably 1 more person to test them.

I have been waiting for some news of 4.4, but nothing seems to come out, still waiting expecting... However there was a leak from a carrier that the Z1 4.4.2 update will be released in April (for that carrier), hoping sony will release it soon..:')

Drop packets after 7 months and still dropping

so i called verizon many times i no all the way to fix the problem from them telling me what to do for 7 months and even got a new router/modem from them. i just paid my bill and for what it is worth im still trying to watch tv on my ps3 using hulu or nextflix or crackle but with constant loading screens or freezing. its not the ps3 either plus since i cant use wireless cause of verizons crappy service i have to leave a cat5 cable in which i hate but they say wire everything. im not doing that. i demanded a refund for all the months of problems and yet all i hear is the same excuses from someone i cant even understand cause im calling india. bring the jobs back to usa and have americans speak to us. i dont wanna hear this has been blah blah blah i just want my moneys worth of what i paid in and the problem fixed and not lied to about a i cant have 7mbs cause im to far away so i need to be dropped to 3mbs and somedays i cant even get that. but im 3 blocks away from the office. anyone else have this problem

traceroute to {edited for privacy} 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 67 ms 67 ms
3 ash-b2-link.telia.net (213.155.130.89) 0 ms 0 ms 0 ms
4 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 5 ms 2 ms 5 ms
5 P11-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.27.175) 11 ms 11 ms 11 ms
6 G4-1-2212.SCTNPA-HZTNPAHZ-ERXG12.verizon-gni.net (130.81.194.179) 14 ms 14 ms 14 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com
traceroute to {edited for privacy}30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms
3 te0-0-0-1.ccr21.ams03.atlas.cogentco.com (130.117.0.81) 0 ms te0-7-0-26.ccr22.ams03.atlas.cogentco.com (154.54.72.50) 0 ms te0-7-0-4.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 1 ms
4 be2182.ccr21.lpl01.atlas.cogentco.com (154.54.77.246) 10 ms be2183.ccr22.lpl01.atlas.cogentco.com (154.54.58.69) 11 ms be2184.ccr21.lpl01.atlas.cogentco.com (154.54.37.70) 11 ms
5 te0-4-0-3.ccr22.ymq02.atlas.cogentco.com (154.54.44.209) 80 ms te0-4-0-4.ccr22.ymq02.atlas.cogentco.com (154.54.44.213) 80 ms te0-1-0-4.ccr22.ymq02.atlas.cogentco.com (66.28.4.21) 79 ms
6 be2090.ccr21.yyz02.atlas.cogentco.com (154.54.30.205) 88 ms be2093.ccr22.yyz02.atlas.cogentco.com (154.54.44.105) 87 ms be2090.ccr21.yyz02.atlas.cogentco.com (154.54.30.205) 87 ms
7 be2082.mpd22.ord01.atlas.cogentco.com (154.54.28.9) 100 ms be2080.ccr22.ord01.atlas.cogentco.com (154.54.42.5) 100 ms 103 ms
8 be2156.ccr21.mci01.atlas.cogentco.com (154.54.6.85) 112 ms be2157.ccr22.mci01.atlas.cogentco.com (154.54.6.117) 114 ms be2159.mpd22.mci01.atlas.cogentco.com (154.54.24.81) 113 ms
9 be2141.ccr22.dfw01.atlas.cogentco.com (154.54.5.158) 124 ms 124 ms 123 ms
10 be2032.ccr21.dfw03.atlas.cogentco.com (154.54.6.54) 124 ms 123 ms 123 ms
11 verizon.dfw03.atlas.cogentco.com (154.54.12.206) 158 ms 159 ms 159 ms
12 P11-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.27.175) 165 ms 165 ms 166 ms
13 G4-1-2212.SCTNPA-HZTNPAHZ-ERXG12.verizon-gni.net (130.81.194.179) 163 ms 164 ms 163 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * Max number of unresponsive hops reached (firewall or filter?)
What is the brand and model of your modem dlink 2570b

7 months and still no new pat

I've only had my X-fi for 4 months and I've had zero problems with it (my st Creative experience) But, with new hardware should come new patches to improve performance. I'm surprise that such new hardware isn't getting no where near the support it should. What's the status, if any, on new drivers for X-fi.
Being my first Creative experience, I've heard a lot of bad things about Creative support and customer service - heck, even my friends warned me not to get an X-fi/Audigy/Creative card due to their past experiences.
I hope they truly support this product, being it's my first sound card (which sounds wayyy better than my trusted on board sounds I've used over the years).

HaZe303 wrote:
It is as i feared!! I knew it, this driver update will not fix any popping/crackling/clicking issues!!? You say still they are investigating it!! So they still dont know exactly what is causing it, and how to fix it!! This is really depressing, im tired of being right all the time when it comes to Creative. People will be outraged when they have waited 7-8 months or more for a driver, which in the end wont fix a thing for them. Of course people will have high expectations on drivers when they come out maybe max twica a year. Cat, you could maybe tell you?re company that if you had more frequent driver update?s, people wouldnt be so upset or atleast not have so high expectations when they dont fix their problems!!!!!!!!!!I know im premature on this, but i have a feeling i've will be right on this one too!?
Message Edited by HaZe303 on <SPAN class=date_text>05-09-2006<SPAN class=time_text>03:09 PM
I have a feeling they are dragging it out until the 2 month guarantee is guaranteed to run out, then they will release a driver update that fixes the drm issues, that mickeysoft or apple asked them to do 2 days prior to the release.
So our only hope is that microsoft or apple ask them to do something, after all creative don't take any notice what-so-ever of its customers, they only care about the people who can make them pay for they're mistakes.
Message Edited by jmperoo on 05-09-2006 0:4 AM

4 Months and still no Syncing of Contacts

What is it with Apple?
My contacts still aren't syncing. Doing the same process I always have. Says contacts are syncing but when I open up on the iPad my newer additions to Contacts aren't there.
I've shut down and restarted... replugged... used the advanced tab to completely replace. Nothing
I am doing a hard wire connect. Turned off the iCloud Option.
This has been going on forever and still no response from Apple.
iCal is Syncing fine... Contacts no

I use http://www.soocial.com to sync my contacts, works much better!

TS4069 all of a sudden i can't get incoming mail. I can send just fine. I deleted my account and then reintalled it; now it only shows emails going back one month and still not receiving new ones.

I cannot receive incoming mail all of a sudden on my I-Pone 4. I deleted my comcast account and then set it up again as suggested. Now it only loaded messages beginning one month ago; and still not receiving any new. Any ideas?

There are only two things that I can suggest.
The first is to try the Mail Setup Assistant.
The other is giving Mozilla's Thunderbird a shot - setup the account and see if it will work with this free email app. I don't like Mail at all - and it gives some people fits around here (I don't know how many times people have posted about problems with outgoing servers using Mail).
Try both methods - I don't use Mail - I use MS's Outlook (and, before that, Entourage). If the Setup Assistant offers no relief, just try Thunderbird and see if it works with it.
Good luck,
Clinton

Paid monthly and still have to buy a product?

Hi,
My brother pay monthly for 2 license (1 for him and 1 for me), so today i install the premiere pro cc and when i wanted to open it, it says trial has expired and i have to inter a serial number. But now it looks like i have to buy a product and still pay monthly cost why is that? I thought paying monthly cost and having acces to all apps of cc i shouldn't pay for a product. So can someone explain why we're paying monthly cost and still have to buy a product?
Sorry for my bad english
Greets
Ocloo

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Mylenium

Almost 1 month and still no system board replacement

Has anyone else had any probelms getting a replacement system board for a T420S? I have been waiting for a tech to come out on a three week old laptop to replace a bad system board and still am awaiting a backordered part.

duplicitis,
Sorry to hear that you are delayed on parts. Calkenneth is offering fair advice - If you purchased from Lenovo directly in the US, and the failure is within the first 21 days you could get the system replaced as a DOA. Call your sales rep and you will need to provide the service case number.
We can also escalate your service case. Would you send me a PM with your contact info and service case number?
Will try to move this along for you.
Thanks for speaking up,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Missing package... it's been 2 months and still no "refund"

Hi,
Sometime in late March/early April, I filed a missing package report for a pair of headphones I ordered online. Two weeks later, I called up Best Buy about the status of the order, and was told that UPS did an investigation and concluded that the package was lost.
Support told me they would credit me the amount back to my credit card in about 3-5 business days.
It's been two months. I haven't gotten a refund.
I'm not sure whether I should post my reference number here, but it seems like you guys are just stalling me. This is ridiculous. My credit card billing statement is due really soon, and I have an outstanding balance for a pair of headphones I didn't even receive.
Can someone PLEASE fix this for me? You guys have a very unprofessional, roundabout way of doing things. One of the support members I called acted as if she didn't even know what a reference number was.

Hello jbtb07,
Welcome to the forum! After almost two months of trying to sort out an order issue, I can understand why you would be fairly fed up with dealing with this issue. I am sorry to hear that you may not have ever received the headphones, and that you are still trying to find a resolution to this.
Using the email address you registered with your forum, I was able to locate the order. It appears that a resolution was provided to you, and so I am sending you a private message with further details. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

I have just recieved the error message when trying to enter my AI, and PS.I have been paying for the monthly membership for 3 months and still havent been able to use these softwares. they are already installed it just wont let me acess them anymore?

i have just recieved the error meassage when trying to open up both my AI and PS. I have paid the monthly payments for the membership and i have both softwares installed. what can i do to work on them and why are they giving me this error message?

Sign in, activation, or connection errors | CS5.5 and later
For anything else you have to be more specific. you have not provided any system information nor told us, what the error message actually is.
Mylenium

5 months + and still waiting for a phone line

27/05/2013 Placed order for line and broadband. Paid for 1 year service in advance.
This was to reconnect a line I had cancelled in in January as we started a major re-fit/renovation at our house and were out of it for 4 months. Transferred line to a new address at this time (different exchange)
18/06/2013 Engineer scheduled to visit. - Waited in for 6hours, no one turned up, no contact made
19/06/2013 No one got in touch. I telephoned. Problem with line. New appointment made for Monday 15 July 2013
15/07/2013 Engineer did not turn up, no contact made again after waiting in most of day.
16/07/2013 I called and told work on line not completed. They needed to do external work. Given assurance I would get a call on 21/07/2013 as work scheduled to be completed by then. It had been accelerated (had been told this before come to think of it)
21/07/13 No one called, again
22/07/2013 I called and told work still not completed but would be by 25/07/2013 so to call back and arrange an engineer visit appointment
25/07/2013 I called , told work still not completed, would get a call by 29/07/2013 when work will be completed – to arrange another engineer visit. I filed online complaint
29/07/2013 no call. I called, no update, call again in 2 weeks
Numerous calls in August, and 2 online complaints. Now getting texts telling me there is no update and promising to get in touch by a certain date, they don't. New line needed as exchange reached capacity. Old line no good, have to lay a new one. Still being told order will be accelerated. Still waiting for the "advisor in our delays team to monitor the job and contact the engineers for a full investigation to be done so we can provide you with an accurate update."
Still more calls in September along with numerous calls (me) and 2 from BT to say they have no update!
Still being told the biggest load of rubbish as an excuse, eg me "but I had an active line in January" you "ah that is openreaches fault, they come and physically rip out and remove the wiring if a line is cancelled" or: BT- "we cant talk to openreach ourselves, we can only email them" me - "that's funny as your colleague on the last call claimed to have spoken
with them after leaving me on hold for 5 minutes"
October. Called today. ( now have a telephone number with a PIN number) Still no progress. They started digging on September 5th according to one email. I asked were they using a tea spoon, they even replied in email NO!
What am I supposed to do now. I am to get an update "tomorrow", but going by all previous updates it will be we will call again in 10 days - the don't. Time spent waiting for engineers - 2 days, time spent on phone/emails etc - 5+ hours.

Hi MCM66,
Thanks for posting and welcome to the community!
Sorry for the problems you've had getting services reconnected. Hopefully the renovations were well worth it!
I can help sort everything out from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Been 3 months and still no Jelly Bean

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