Been told by EE that Wifi Calling is currently down for majority of customers???
Hi,
i'm a new business sim only pay monthly customer. I signed up to EE a few days ago specifically for the wifi calling as I work from home in a rural area with very little mobile reception.
Have an IPhone 5S with ios 8.4, EE carrier 20 and WIfi calling enabled. Wifi calling has been activated by EE from their side (apparently twice) and I still have no 'EE WIfi' showing. After speaking to half a dozen first level tech reps over past two days I finally got put through to a second level tech agent who informed me that there is a known issue with wifi calling for a large number if customers but was reluctant to give me any other information even as to how long it had been going on for and how/when they would resolve it? He couldnt even explain why none of the other reps I had contacted knew of this. He has informed me that i am to wait for a text to let me know what is happening with resolving the issue- has anyone else been told this?
Hi
Like Burge advised even if you have a full signal as long as you are connected to Wi-Fi the W-Fi Calling will still work.
It's only if the Wi-Fi signal is 1 bar that the Wi-Fi Calling will drop out.
There was a provisioning issue but there was a fix put in place on Tuesday. So everything should be working fine now!
If you are still having issues it needs to go to level 2 tech to get a ticket raised.
Let me know how you get on.
are you having an issue with Wi-Fi Calling/
Thanks.
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Welcome to the Community!
At the moment Wi-Fi Calling is only available on the Lumia 640 out of the Windows devices. WiFi Calling will not be available on any other existing devices, but as we launch new devices we will confirm if they support this service.
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Also you mentioned you would be a business customer. Wi-Fi Calling is only currently available to Personal and Small Business customers.
Hope this covers everything.
Thanks.
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