Being Charged for Package I haven't got.

The day after my broadband package ended I change to another provider (cheaper) yet on my bill of last week I've not only been charged for my broadband but also advanced charges.
No-one, I repeat no-one at BT is understanding this (after repeated emails and letter)  and today I have had an email stating that as my package contract has ended they can do me a new package deal ........  I'm no longer with BT for broadband.
What is so hard at contract ended, no contract - you are still charging me!!

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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