Bill and chat line.

I signed up for paper free bills. I have still received a paper bill plus a £1.50 charge. Tried to chat with India. Kept me holding on for 45 minutes then said no agents available. I have no idea how to complain as the Indian call center do not understand the problem and half the time I cannot understand them. Any ideas how I can complain and get someone who understand basic english.
Batty 36

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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That's not extremely helpful right now. I would love to get help online. I don't mind chatting but Live Chat is never online when it says it should be.
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Look here
Order product | Platform, language swap

Line saver and Monthly line bill

Hi
Just had a bill for a months line rental and charges because no one at BT thought to notify me that last years line saver contract was about to expire. A little note on the last bill or a simple e-mail would have been enough, but nothing.
So now after renewing the line saver contract they are going to take the months rental as well as the line rental I have paid for in the renewed contract, I have been told they will credit my account next month. What a cheek, so BT get a cheap loan at my expense, what I want to know is how can I get that amount paid back into MY account where it belongs?

NigelS wrote:
Hi
Just had a bill for a months line rental and charges because no one at BT thought to notify me that last years line saver contract was about to expire. A little note on the last bill or a simple e-mail would have been enough, but nothing.
So now after renewing the line saver contract they are going to take the months rental as well as the line rental I have paid for in the renewed contract, I have been told they will credit my account next month. What a cheek, so BT get a cheap loan at my expense, what I want to know is how can I get that amount paid back into MY account where it belongs?
I have to say that my experience was exactly opposite to yours and exactly what it should have been. I was both reminded on my bill and sent a reminder email.
Here is an extract from the reminder email:
"Your Line Rental Saver is ending on 19-10-2011
Stick with line rental saver, and you'll carry on saving £46.80 a year. Just pay £120 for your annual line rental upfront - which is the equivalent of £10 a month.
You'll need to visit www.bt.com/rentalsaver after 19-10-2011 to renew."
and from the bill:

Difference in amount in sales order and billing for one line item

Hi experts,
User created one sales order with three line items say line item10, line item20
Line item 30.Line item 10 value is 5024.26 EUR in sales order. He did delivery for three line item and invoiced. But the problem is that the line item 10 value is changed i.e. 5024.28 EUR in Billing and the remaining line item values are correct. All the line items having same item category.
I asked the user to cancel the invoice and PGI. He did that. And again he created the PGI and Invoice. But the value of line item 10 become 5024.27 EUR and again he cancels the invoice and the PGI. and again he created the PGI and Invoice. Now the value of line item 10 is correct i.e. 5024.26EUR in invoice.
Note: No changes are carried out from sales order to billing and even in material also.
I checked copy control settings also all are correct.

Is the Item Category of that item different from the rest. If yes for that item probably pricing is redetermined. However if its the same somebody might have changed it manually.
If all the item have same category then it is possible that repricing is carried out for all the items however it found new condition record only for that perticular item.
Rings a bell ?
Regars

Amount Difference in sales order and billing for one line item

Hi experts,
User created one sales order with three line items say line item10, line item20
Line item 30.Line item 10 value is 5024.26 EUR in sales order. He did delivery for three line item and invoiced. But the problem is that the line item 10 value is changed i.e. 5024.28 EUR in Billing and the remaining line item values are correct. All the line items having same item category.
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Note: No changes are carried out from sales order to billing and even in material also.
I checked copy control settings also all are correct.

Hi
I think this is standard SAP issue of rounding the condition records at item level. Can you please share the netvalue for all the three items and the header net value at sales order and invoice level.
kind regards
sandeep

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The line(s) you cancelled were under contract, so involved an ETF if cancelled before the contract ended.
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Verizon should be giving me a network extender if I cannot use their phone here in my home even though they say I "should" have coverage. Verizon acknowledges that it is a problem of theirs...but I'm expected to pay my bill and can't use my phone?

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Bill and Routing Interface concurrent program is not processing component

Hi All,
While running Bill and Routing Interface concurrent program,not processing the component item(Line Item) from bom_inventory_comps_interface,still it show process flag as 1. where as billing item(Header Item) is successfully done..i have tried with all the option by giving component sequence id and batch id still it is not processing component item..
Is it recommendable to give bill sequence id and component sequence id in interface table using bom_inventory_component_s sequence..
I will be very pleased if i listen from u guys... Plz help me in resolving this issue..
My Header Insert Stmt..
INSERT INTO apps.bom_bill_of_mtls_interface@system_link_visma
(assembly_item_id, organization_id,
alternate_bom_designator, last_update_date,
last_updated_by, creation_date, created_by,
revision, item_number, item_description,
implementation_date, transaction_type,
process_flag, assembly_type, batch_id
VALUES (l_inv_item_id, l_org_id,
NULL, SYSDATE,
1318, SYSDATE, 1318,
l_revision, l_item_num, l_description,
SYSDATE, 'CREATE',
1, 1, 10003535
Component Insert stmt
INSERT INTO apps.bom_inventory_comps_interface@system_link_visma
(operation_seq_num, component_item_id,
item_num, basis_type, component_quantity,
auto_request_material, effectivity_date,
disable_date, planning_factor,
component_yield_factor,
enforce_int_requirements,
include_in_cost_rollup, wip_supply_type,
supply_subinventory, supply_locator_id,
check_atp, optional,
mutually_exclusive_options,
low_quantity, high_quantity,
so_basis, shipping_allowed,
include_on_ship_docs, required_to_ship,
required_for_revenue, component_remarks,
transaction_type, process_flag,
assembly_item_id, component_item_number,
batch_id,component_sequence_id
VALUES (l_operation_seq, l_comp_item_id,
cur2.item_sequence, l_basis, cur2.quantity,
l_auto_request_mtls, cur2.from_date,
cur2.TO_DATE, cur2.planning_factor,
cur2.yield_factor,
l_enforce_int_requirements,
l_include_in_cost_rollup, l_supply_type,
l_supply_subinventory, NULL,
l_check_atp, l_optional,
l_mutually_exclusive_options,
cur2.minimum_quantity, cur2.maximum_quantity,
l_sale_order_basis, l_shippable_flag,
l_include_on_ship_docs, l_required_to_ship,
l_required_for_revenue, cur2.comments,
'CREATE', 1,
l_inv_item_id, l_comp_item_num,
10003535,apps.bom_inventory_components_s.nextval@system_link_visma
For Subcomponent Insert Stmt
INSERT INTO apps.bom_sub_comps_interface@system_link_visma
(substitute_component_id,
substitute_item_quantity,
assembly_item_id, component_item_id,
operation_seq_num, organization_id,
substitute_comp_number,
component_item_number,
assembly_item_number,
transaction_type, process_flag,
enforce_int_requirements,
effectivity_date,component_sequence_id,batch_id
VALUES (l_sub_comp_item_id,
cur3.quantity,
l_inv_item_id, l_comp_item_id,
cur2.operation_sequence, l_org_id,
l_sub_comp_item_num,
l_comp_item_num,
l_item_num,
'CREATE', 1,
l_enforce_int_requirements,
SYSDATE,apps.bom_inventory_components_s.currval@system_link_visma,10003535
Thanks
Raman Sharma
Edited by: 929841 on May 4, 2012 12:28 AM
Edited by: 929841 on May 4, 2012 2:58 AM

You need to populate the organization_id or organization_code in bom_inventory_comps_interface.
Here is a minimal insert
INSERT INTO bom.bom_inventory_comps_interface
            (operation_seq_num, last_update_date, last_updated_by,
             creation_date, created_by, process_flag, transaction_type,
             bom_item_type,
             effectivity_date, organization_code, assembly_item_number,
             item_num, component_item_number, component_quantity
     VALUES (1                                                   -- op_seq_num
             ,SYSDATE, 1433
             ,SYSDATE, 1433, 1                                  -- process_flag
             ,'Create',
             4 -- bom_item_type 1 Model; 2 Option class; 3 Planning; 4 Standard; 5 Product family
             ,SYSDATE - 1, 'PUB', 'SSGPARENT1'          -- assembly_item_number
             ,10                                                     --item_num
             , 'SSGCOMP1'                           -- component_item_number
             , 10                                          --qty
            )Sandeep Gandhi

Order-related billing and Dlv-related Billing in single Invoice

Say in a single order or order type say OR there can be two materials with different item categories say TAN and ZTAN.
TAN with billing relevance as A( delivery related billing) and ZTAN with billing relevance as B (order related billing )
If that happens the billing will be split
In VOV8 we mention for OR the order related billing as F1 and delivery related billing as F2 in the billing tab
Now in billing TAN will pick F2 as it is delivery related billing
and
ZTAN will pick F1 as it is order related billing.
Now my question:
In VOV8, i maintained OR order type for Order-realted Billing as F2 and Delivery-related Billing as F2 as well.
Then will there still be an billing split ? There will be two F2 invoices TAN will pick one F2 invoice and ZTAN will pick another F2 invoice...?
And i want to know whether this an right way of doing things?? IF not, what is the right way of doing things?
Thank you very much.

Hello,
Yes that is the right way.
You can create Single Invoice for Order Related Items & Delivery Related Items.
E.g. You are Selling Air Conditioner & also installing the same at Customer Location. Now you will Invoice the Customer for Air Conditioner & Installation in the same Billing Correct? Now Air Conditioner is Delivery Related Billing & Installation is Order Related Billing.
It is in such scenario Order Releted & Delivery Related Items can be Invoiced in same Billing Document.
While create Invoice enter the Delivery Number & the Sales Order Number, select both the LIne Items & Execute... You will see the system will pick items from both Order & Delivery.
Hope this helps,
Thanks,
Jignesh Mehta

Give me the Configuration steps for intercompany billing and third party s

Hi Gurus,
Give me the Configuration steps for intercompany billing and third party sales and give me a brief description with examples.
Regards,
YSR

Dear YSR
Check the links
[Cross Company Configuration|http://help.sap.com/bp_bblibrary/500/Documentation/J62_BB_ConfigGuide_EN_DE.doc]
[Third Party Without Shipping Notification|http://help.sap.com/bestpractices/BBLibrary/html/J55_ThirdPartyWOSN_EN_US.htm]
Third party order processing is as follows:
Assume three companies X, Y and Z
X - The company,
y - The customer
Z - Vendor
When ever X gets a PO from Y to supply some goods, X has an option of either manufacturing those goods or procuring those goods.
If he is procuring the goods, there are two methods that are generally followed:
Method 1)
After receiving the PO from Y, X creates a sales order against Y.
Now at the same time he also creates a PO to a vendor Z to produce the goods
Z produces the goods and supplies to X
X receives the goods from Z
Then X delivers the same goods to Y.
After that X invoices Y and Z invoices X.
Note : Here there is no direct/ Indirect relation between Z and Y.
This process is known as Trading Process. and the Material here is created with Material type HAWA.
The other method is a Third party order processing method:
Here the glaring difference is that instead of Z supplying the material to X and X in turn supplying the same material to Y.
X authorizes Z to supply the material to Y on his behalf and notify him once the delivery is complete.
Now Z supplies the material to Y and acknowledges the same to X.
Z will send a copy of delivery acknowledgement and invoice to X.
After receiving the delivery confirmation and invoice from Z, X has to verify the invoice and this process is known as invoice verification and is done in SAP through Tcode MIRO.
The next step for X is to create an invoice and submit to Y
Only after the invoice verification document is posted then only X can create an invoice for Y.
This is the business flow that is followed for third party order configuration.
There are few steps that have to be configured to enable the system to function as mentioned above.
Step1)
If you are always followwing a third party process for a material then you have to create the material using item category group BANS.
The procument type should be marked as External procurement (F) in MRP 2 view of the material master record.
if you are not always allowing third party order processing then u can create a material master record with item category group as NORM and the procurement type should be marked as ( X) meaning both types of procurment ( in house manufacturing and external procurement).
Step 2)
the item category in the order should be manually changed as TAS.
For that you need to confugure the item category determination
ord type + item cat grp + usge + Hiv level = Item cat + Manual item cat
OR + NORM + + = TAN . + TAS
OR + BANS + + = TAS
Step 3)
make sure that during the item category configuration for TAS you need to mark relevnat for billing indicator as F
Step 4)
The schedule line cateogry for this type should be CS.
make sure that you mark subsequent type as NB - purchase requisition in this schedule line category as this will trigger the purchase requision order immediately after the creation of the sales order and the PO to vendor is created against this purchase requiesion.
thanks
G. Lakshmipathi

Printing a bill and a letter in the same report

I wanna print in the same report 2 pages for each row of my table, one for a letter, the other for the bill so I put the letter on the heading page of my report and the bill page on the body.
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on page 3 :letter for row 2 and on page 4 :bill for row 2 and so on...unfortunalty I could not do it...
Thank u for helping me

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by al_scott:
I wanna print in the same report 2 pages for each row of my table, one for a letter, the other for the bill so I put the letter on the heading page of my report and the bill page on the body.
The problem is , when I run it , all letters are printed first and then bills.and that's not good for me because I wanna have for example: on page 1 :letter for row 1 and on page 2 :bill for row 1,
on page 3 :letter for row 2 and on page 4 :bill for row 2 and so on...unfortunalty I could not do it...
Thank u for helping me<HR></BLOCKQUOTE>
Hai,
Heade Page will always fire first. Try to put both of them in the Body. Letter in outer repeating frame and Bill in the inner repeating frame and set max records per page to 1. After printing letter insert blank lines so the bill goes to next page.
regards,
Mathan

How can I remove red and green lines from a footage?

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@Ann Benns
I will try to do that. Thank you!
@Bill Hunt
Well, the raw footage is an avi filmed with a handycam. This error occurred
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Rounding Up Difference between Billing and FICA

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Hi There,
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Good luck,
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Incomprehensible bills after taking line rental sa...

On 2 August 2010 we paid for one year's rental to start 24 August 2010, with unlimited calls at £4.99 a month to start from the same date. Our bill dated 12 August correctly showed the advance payment for the year, but also included advance payment for calls at our previous rate of £5.99 a month. When we emailed about this error, BT put us on £4.99 a month for calls from the arbitrary and wrong date of 6 September, and started charging for friends and family mobile. We emailed about that, and were assured the friends and family mobile was a mistake, and we would be credited for the wrong monthly call charges on our next bill.
This next, 14 November, bill is incomprehensible to us and to numerous BT staff in the call centre. Instead of just charging us for calls (because we have paid a year's line rental up front), BT charges us for a morass of rental+calls packages for various periods, less a morass of credits for rental, plus a mysterious charge (yes, charge) for 'line rental saver 1 Oct to 11 Nov 10', plus a (small but particularly irritating) charge for mobile saver. Numerous emails have resulted in numerous staff in the call centre trying and failing to explain how any of the charges and credits are calculated. We have however been offered a credit (on our next bill) of £14.97 - corresponding to the only item on the November bill which is both correct and intelligible, three months anytime calls 12 Nov to 11 Feb. This would indeed (I think!) ensure that we are not actually being overcharged overall, but we want an intelligible bill, and some compensation for the hours I have wasted attempting to understand the bill and talking to BT staff who don't understand it either.
I have attempted to complain about this following the complaints procedure on the website, which says you can complain by email. However, the (most courteous) chap in the call centre who has been admitting that the bill is incomprehensible has just phoned to say that such emails just go to the call centre, and to complain I must write to Durham. That also is irritating.

Hi NicolasL,
I can have a look here and decipher the bill for you.
Could you send an email in please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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Bill and chat line.

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