Bill from CMR

I received a bill from CMR claims for a repair. I got a bil for $673.37 (I wonder how they come up with numbers like this!). I contractor hit the wire. Prior to the job Miss Utilities marked everything. Two techs that came by (got their names) and saw the marks said that since Miss Utilities had marked everything, I will NOT be responsible for the repair. Nevertheless I got hit with this bill. If I had been told I could be billed when the techs came to my house or I called for service, I would have investigated who was responsible for the damage, i.e., had Miss Utilities marked the wire correctly? Was the wire at the correct depth? According with NEC (National Electric Code) 830.47 underground broadband communication cable without safety conduit must be installed at least 18” deep and with conductive tape above. I can tell that when they buried the wire, both this time and the orginal wire that was hit, they were not buried 18” deep, probably less than 8”. I was present when both wires were buried. Then I called Verizon, CMR is just a billing company, and NOONE can find any record whatsoever. I was transfered to several department and no records. Anyone has had a better luck?? Please help! It seems search for this it is a common issue with Verizon. If at the end I pay, I will cancel my service n the spot paying the cancellation. There are so many options these days for this type of services and Verizon doesn't seem to care even after many years as a customer.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

Bill from CMR Claims in Oklahoma City, OK

We have a case just like one in another thread where I nicked our Vierizon Fios line because it was only buried two inches deep in an unexpected place across the middle of our back yard. When I called Verizon Service about it they assured me that there was no fee for the repair. Verizon came out and repaired it on May 8th and now over two months later I got a bill from CMR Claims for $168. If we had known they would charge us that we wouldn't have bothered having it repaired and would have just switched internet providers.
No one at Verizon even knows about this bill and cannot help me, I was transferred all over the place. Gene at CMR Claims says there is no requirement for phone cables to be buried, they could just lay on top of the ground. If they had laid it on top of the grould I would have at least seen it! Who is this company and are they even affiliated with Verizon? Can anyone put me in touch with someone at Verizon who can help get this resolved?
Solved!
Go to Solution.

I have read several forum posts where people appear to have the same issue that I do.
I received a bill from CMR Claims Department in Oklahoma City for $240.94 for a "DROP WIRE". I was billed for "VERIZON COST TO REPAIR" with no detail, no hours of work and no explanation of the bill.
The Verizon Tech who decided to replace my wire NEVER said anything about any possible charges. He just said that it would be best to replace the fault wire to ensure I could get coninues service.
QUESTION:
1) Why did not the Tech informathat the repair would come with a cost.
2) How can I be billed afterwards for work that I have not authorized or approved?
3) Why do I receive a bill directly from Verizon's 3rd party vendor, CMT. I am a FIOS subscriber and expect to deal directly with Verizon - not your vendors...
I tried Technical Support, who sent me to the Billing Department, who said they would investigate and that where we are now.
Someone please help,
>TM

Bill from CMR for new drop wire

Hello,
I recently received a bill in the mail from CMR claims for nearly $300 for a new drop line. I called 811 and had all lines marked prior to digging a posthole, however the fios line was not marked and unfortunately the line was cut about 8 inches into the soil. The technician initially came out and ran a temporary line to the house and said he didn't know why the line wasn't marked. They eventually came out a few days later and installed a proper line in the orange conduit. I called 1 800 verizon about the bill and to inform them that I called 811 and they have a record of that on file, however verizon had no idea what bill I was talking about and told me to disregard the bill and throw it away as it might be a scam. The billing department at Verizon noted that on my file. I called CMR and they told me I have to pay and their records don't say anything about 811 being called and if I don't pay that they will file a civil suit against me! Why on God's green earth would verizon use a third party like this? Is this bill legitimate or is it a scam? Please provide guidance on how to proceed. Thank you.

Hi Scurtis2,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Bill from CMR Claims department for drop wire

After calling Miss Uitility to mark all lines, was doing yardwork and lost Fios services. No lines were visably cut since we knew were they were marked. The lines are not buried very deep. Just below the surface.
Received a bill in the mail from CMR Claims Department for $380.79 for dropping a new line. Nothing was ever mentioed by verizon about the charges and we were not given any kind of itemized bill from the technician. How do I go about getting this resolved.

Hi prosswog,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Bill received from CMR (demand for payment)

I received a bill from CMR Claims department for $345.96 in reference to property damage -- aparently a line of some sort. I have no clue what they are talking about. I contacted Verizon support and I got transferred many times and eventually was told they have no idea about this bill and could not help. I was told to contact the number on the bill. The CMR claims department are not helpful or responsive. They kept insisting that I make a payment or they would 'escalate the claim' and that if I wanted to avoid further action I should pay the bill. I kept asking for a manager and insisting to speak to someone else, such as a supervisor, but was met with the same script "pay the bill" or 'can you pay $300.00 at least'? I will be filing a complaint with CFPB and BBB about their attempts to collect on a debt I don't owe, making false statements, and making threats to take legal action. The Verizon customer support said the charges are from a maintenance/repair department (third party) and does not show up on my account. I have not ordered any type of repairs at all. This is very frustrating. I need to contact someone at Verizon that can escalate and resolve this issue. It is impossible to contact anyone that actually knows how to handle this issue. Any suggestions or comments are greatly appreciated. Thanks.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

"Drop wire" Damage claim from CMR

:
We received a bill from CMR, company hired by Verizon for managing its property claims, for $307 for the damage to the fiber optic cable from regular normal lawn maintenance. Claim # {edited for privacy};date of damage/discovery 06/13/2015.
Technician from Verizon promptly put a new cable on a ground, without even mentioning of any possible charge from Verizon, as the original cable was buried barely 2”deep under the ground.
According NEC 830.47 underground broadband communication cable without safety conduit must be installed at least 18” deep and with conductive tape above. Also, check FOA standards, instructions and manuals, like Drop_Const_manual_CO_107145 (p26). In numerous published on this board cases the same story reappeared every time with a complaint on a bill from Verizon for damaged cable that was buried only 2-3”deep. If it was a systematic violation, why we, customers should be responsible for Verizon's own mistakes from the past 'gold rush' era of expansion?
Years ago, not only the cable was buried with the code violation on our property, our main septic line was cut through: basement and first floor were flooded with the sewage ..
Are there any improvements nowadays? New cable with conduit was installed, breaking through 4 underground irrigation lines…
And yes - this time we are expecting a refund for damage repair from subcontractor.
And should I mention that in all 3 fiber optic cable underground installations on our property we were never notified ahead of time when the work will be done.

Hi epoe1,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Bill from Verizon c/o CMR claims Dept for new drop wire

Like a number of others on this forum, I received an unexpected bill from Verizon for running a new drop wire. $370.83 in my case. Same story here. The initial install was done poorly and the cable was discovered after using a sod-cutter and a rake. No digging was needed so there was no reason to call to have the cable located ahead of time. The crew that came to bury the new cable told us it hadn't been buried deep enough but they would do it right this time and it appears they did do it right, for the most part. I don't care for the way they ran the cable up the side of the house right next to a hose faucet so it interferes with attaching a hose or an insulated cover. The bigger issue is, they punctured one of my irrigation lines at the point where they route the cable under a sidewalk to connect to the box. I discovered this the same day I received this bill so now I'm not about to fix it myself. I don't know if it's necessary to vent on this forum in order to get my case escalated to a support agent but I need Verizon to contact me about making this bill go away and arrange for the repair of my irrigation system.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Invoice from CMR

I received an invoice from CMR for drop wire repair. I do not believe that I owe any amout for this repair.. I believe the wire was improperly installed, plus I was told by the service technician that there would be no charge. I would like to be contacted by a Verizon agent to resolve this issue.

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

£750 bill from Vodafone as iPhone sent 20GB last month, please help!

Hi
I have just received a shock data bill from vodafone. Apparently my iPhone has been using between 500 MB - 1GB a day for the last month.
I have had the phone for almost 18 months and cannot work out why this has suddenly happened. I have not downloaded a new app or changed my usage at all.
I checked the phone and it states that it has sent 20.7 GB of data, and received 1.7 since last reset (October).
I only use the phone for calls, texts, and social networking. I have wifi at home and barely use cellular data.
I contacted Vodafone as I wish to dispute the bill (I am happy to pay for what I have used, but I cannot see how I have used this!)
They state that if I can show it is a software issue, they will write off the £750. At first they suggested I send it to them and they would check if it was software or a fault, until they realised it was out of warranty, then they said they can't look at it unless I pay £150.
They suggested giving apple a call, but I looked on website and to call them will be £25 and I am not sure if it will resolve the issue.
What can I do? The phone is still on iOS 6.0, I realise the data issue could possibly be resolved by updating, but am reluctant to do this before the phone is checked out (if I can get apple to check it out). For the time being I have restricted all data to wifi.
Is it likely to be a fault/software issue? I have not sent any files anywhere etc. If I drive to my nearest apple store (at least an hour away) will they look at it/are they likely to help/admit it is software and give me some proof for vodafone?
Please help!!

Contact the Apple store directly (or Verizon) as Apple (nor Verizon for that matter) monitor these forums.

I am receiving bills from my carrier with very high data usage. I read books from apple store. Do ibooks use gb once purchased?

I am receiving bills from my carrier with very high data usage. I read books from apple store. Do ibooks use gb once purchased?

To reduce data usage, you should put iPad on Aeroplane Mode to stop all background activities when not using iPad.
Message was edited by: Diavonex

Firefox want download any bills from vodafone site

I have been trying to download and reprint my bills from vodafone and the link want open.... I have allowed it access when popups asked, but it still want download.
Vodafone say I must use internet explorer and will only support internet explorer.
I have only had this problem in the last few months

Hi Joe, some other users have reported that the Real Downloader is not working in Firefox 22. If you have updated it and it still doesn't work, you might consider using a different downloader. I don't have any personal recommendations on that, but you can check out the reviews on the add-ons site:
https://addons.mozilla.org/en-US/firefox/

TEM Billing from different companies

Hi all
We recently split our operations into two separate companies. We created a new enterprise structure (new company codes, new sales organisations and new cost centres) and logically split all operations to operate according to this new set up (i.e. there used to be one company, now we have company A and company B operating on the same SAP instance).
We did this setup while we were still on version 4.6C. One of the problems we faced is that we are using Billing for Training and Event Management. We now had to cater for billing for training from both companies depending on who offers which course. In the configuration for billing there is only one sales organisation that can be set up. In 4.6C we overcame this problem by allocating a specific cost centre number to the Event Type. This cost centre belonged to one or the other sales organisation and therefore we managed to successfully bill from the two different companies.
We recently upgraded to ECC6 and this scenario no longer works. When you debug transaction PV17, it assigns the sales organisation specified in the configuration and completely ignores the fact that you have assigned a different cost centre from a different sales organisation to that training event type.
I would like to know how I can bill for different training events from different companies. Any ideas will be most welcomed!
Regards
Liezl

Hi
Herewith an update:
You need to maintain infotype 1037 of the business event type (Billing/Activity Allocation) with the appropriate sales organisation and distribution channels.
This then allows you to bill from different companies.
Regards
Liezl

Item level billing from contract

Hi Friends,
I have a service contract with two line items. Periodic billingis activated for this contract.When I crate a billing doc with reference to the contract using T.code VF04 both the line items in the contract will come into billing doc.
My requirement is that user should be able to select for what ever the line item he wants to bill from the contract. Is there any T.code OR any way I can select the line items from contract to bill.
Thanks ,
Ashok S

Hello Ashok,
If you use T code VF01, then you have an option to select Billing items.
After entering contract no in VF01 screen.----on top right hand side there is a tab of of Selection List having green page symbol on it.
Press this tab and select line item accordingly to invoice.
Revert if not resolved.
Regards
Amit

Direct Billing from Delivery Document?

Hi Team,
We were using and a order to billing process so far. Here once the SO ins created from the SO i had the option to do direct billing.
By which the vf01 will be open with the invoice details.
Now i am implementing a order- delivery - billing.
Here the delivery document is ready however i am unable to view the option to do billing from this document. Hence i have to go vf01 and create the billing.
Can you help me explore how to do direct billing from Delivery document if its possible or do i have to create another doc like Billing request for attaining thia.
Regards,
Rajneesh

Hi ,
Alike billing VA02, there is no option triggering billing for delivery related billing process.
Either you need to go transaction VF01 (online process) or VF04 ( back ground/online) collective process.
The same VF04 also useful for order related billing (multiple doc.)
The reason is here is We can create delivery from sales to delivery with N:1 relation
Also same applies to sales/delivery doc to Billing .
In delivery we need to different process after creation of delivery documnet as per business requirement besidess compulsory picking/ goods issue
Thanks
Chidambaram

How do I make a consecutive 90 suspension without billing from Thailand?

I am in Thailand for 5 months. Before I left I suspended the service for 90 day maximum. I now need to make a suspension consecutive for another 90 days without billing. There is no mechanism online for a second suspension request without reconnection first. Reconnection is done online or automatic. There is no way to communicate to Verizon from Thailand in any form. I can not stop from being unsuspended at end of 90 days and no way to request second suspension without billing from Thailand.

Yes and no. In my experience, I had to wait until the line reconnected automatically and then resuspend it. Since it resulted in the line being connected for a day, there was a charge on my next bill, but since it was pro-rated for just one day, the charge wasn't much.

Bill from CMR

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