CMR Claim for Drop Wire damage

We received a bill from CMR $261.77 for the damage to the fiber optic cable from a French drain installation. Technician from Verizon put a new temporary cable above the ground and told me that in a couple of days someone will come by and install it underground. I was told this repair was going to be free of charge because any repair that is outside my home is Verizon's responsibility. I had marked my utility lines and did not went deeper than 10" for the French drain... the cables should been 18" or deeper according to code. I have checked this forum and found a lot of users have the same experience where the cable is not dug deep enough and got the issue resolved. So after the temporary cable was left for over a week over my driveway I kept calling to address the issue and they told me in a couple of days I was going to get a call of the technician that was going to install the cable correctly... it went over a week and during the weekend I saw the cable was not there anymore and there was a pattern where the cable was dug. I did not got a call and was not called to make an appointment so that I can be there... after this my service was not working correctly so I kept calling Verizon and another week went by until a technician was sent and had to change the fiber optic head on the outside box that was probably dirty from the installation. With this we finally resolved the issue after almost 3 weeks where I did not have any service and I was told I was getting a reimbursement for all the time I was left without it, but instead a received a bill..!

Hi arqpsa,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

"Drop wire" Damage claim from CMR

:
We received a bill from CMR, company hired by Verizon for managing its property claims, for $307 for the damage to the fiber optic cable from regular normal lawn maintenance. Claim # {edited for privacy};date of damage/discovery 06/13/2015.
Technician from Verizon promptly put a new cable on a ground, without even mentioning of any possible charge from Verizon, as the original cable was buried barely 2”deep under the ground.
According NEC 830.47 underground broadband communication cable without safety conduit must be installed at least 18” deep and with conductive tape above. Also, check FOA standards, instructions and manuals, like Drop_Const_manual_CO_107145 (p26). In numerous published on this board cases the same story reappeared every time with a complaint on a bill from Verizon for damaged cable that was buried only 2-3”deep. If it was a systematic violation, why we, customers should be responsible for Verizon's own mistakes from the past 'gold rush' era of expansion?
Years ago, not only the cable was buried with the code violation on our property, our main septic line was cut through: basement and first floor were flooded with the sewage ..
Are there any improvements nowadays? New cable with conduit was installed, breaking through 4 underground irrigation lines…
And yes - this time we are expecting a refund for damage repair from subcontractor.
And should I mention that in all 3 fiber optic cable underground installations on our property we were never notified ahead of time when the work will be done.

Hi epoe1,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Bill from CMR Claims department for drop wire

After calling Miss Uitility to mark all lines, was doing yardwork and lost Fios services. No lines were visably cut since we knew were they were marked. The lines are not buried very deep. Just below the surface.
Received a bill in the mail from CMR Claims Department for $380.79 for dropping a new line. Nothing was ever mentioed by verizon about the charges and we were not given any kind of itemized bill from the technician. How do I go about getting this resolved.

Hi prosswog,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Billing Statement from CMR Claims Department for Drop Wire

I received a bill for a drop wire charge for a neighbor's address. I think I received this bill in error. I have seen many situations like this on other support threads. I would like a resolution to this problem.

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

"Drop wire" Damage claim from CRM

:We received a bill from CMR, company hired by Verizon for managing its property claims, for $307 for the damage to the fiber optic cable from regular normal lawn maintenance. Claim # NJPR152343;date of damage/discovery 06/13/2015. Technician from Verizon promptly put a new cable on a ground, without even mentioning of any possible charge from Verizon, as the original cable was buried barely 2”deep under the ground. According NEC 830.47 underground broadband communication cable without safety conduit must be installed at least 18” deep and with conductive tape above. Also, check FOA standards, instructions and manuals, like Drop_Const_manual_CO_107145 (p26). In numerous published on this board cases the same story reappeared every time with a complaint on a bill from Verizon for damaged cable that was buried only 2-3”deep. If it was a systematic violation, why we, customers should be responsible for Verizon's own mistakes from the past 'gold rush' era of expansion? Years ago, not only the cable was buried with the code violation on our property, our main septic line was cut through: basement and first floor were flooded with the sewage ..Are there any improvements nowadays? New cable with conduit was installed, breaking through 4 underground irrigation lines… And yes - this time we are expecting a refund for damage repair from subcontractor. And should I mention that in all 3 fiber optic cable underground installations on our property we were never notified ahead of time when the work will be done.

Hi epoe1,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Bill from CMR for new drop wire

Hello,
I recently received a bill in the mail from CMR claims for nearly $300 for a new drop line. I called 811 and had all lines marked prior to digging a posthole, however the fios line was not marked and unfortunately the line was cut about 8 inches into the soil. The technician initially came out and ran a temporary line to the house and said he didn't know why the line wasn't marked. They eventually came out a few days later and installed a proper line in the orange conduit. I called 1 800 verizon about the bill and to inform them that I called 811 and they have a record of that on file, however verizon had no idea what bill I was talking about and told me to disregard the bill and throw it away as it might be a scam. The billing department at Verizon noted that on my file. I called CMR and they told me I have to pay and their records don't say anything about 811 being called and if I don't pay that they will file a civil suit against me! Why on God's green earth would verizon use a third party like this? Is this bill legitimate or is it a scam? Please provide guidance on how to proceed. Thank you.

Hi Scurtis2,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Bill from CMR Claims in Oklahoma City, OK

We have a case just like one in another thread where I nicked our Vierizon Fios line because it was only buried two inches deep in an unexpected place across the middle of our back yard. When I called Verizon Service about it they assured me that there was no fee for the repair. Verizon came out and repaired it on May 8th and now over two months later I got a bill from CMR Claims for $168. If we had known they would charge us that we wouldn't have bothered having it repaired and would have just switched internet providers.
No one at Verizon even knows about this bill and cannot help me, I was transferred all over the place. Gene at CMR Claims says there is no requirement for phone cables to be buried, they could just lay on top of the ground. If they had laid it on top of the grould I would have at least seen it! Who is this company and are they even affiliated with Verizon? Can anyone put me in touch with someone at Verizon who can help get this resolved?
Solved!
Go to Solution.

I have read several forum posts where people appear to have the same issue that I do.
I received a bill from CMR Claims Department in Oklahoma City for $240.94 for a "DROP WIRE". I was billed for "VERIZON COST TO REPAIR" with no detail, no hours of work and no explanation of the bill.
The Verizon Tech who decided to replace my wire NEVER said anything about any possible charges. He just said that it would be best to replace the fault wire to ensure I could get coninues service.
QUESTION:
1) Why did not the Tech informathat the repair would come with a cost.
2) How can I be billed afterwards for work that I have not authorized or approved?
3) Why do I receive a bill directly from Verizon's 3rd party vendor, CMT. I am a FIOS subscriber and expect to deal directly with Verizon - not your vendors...
I tried Technical Support, who sent me to the Billing Department, who said they would investigate and that where we are now.
Someone please help,
>TM

Bill from Verizon c/o CMR claims Dept for new drop wire

Like a number of others on this forum, I received an unexpected bill from Verizon for running a new drop wire. $370.83 in my case. Same story here. The initial install was done poorly and the cable was discovered after using a sod-cutter and a rake. No digging was needed so there was no reason to call to have the cable located ahead of time. The crew that came to bury the new cable told us it hadn't been buried deep enough but they would do it right this time and it appears they did do it right, for the most part. I don't care for the way they ran the cable up the side of the house right next to a hose faucet so it interferes with attaching a hose or an insulated cover. The bigger issue is, they punctured one of my irrigation lines at the point where they route the cable under a sidewalk to connect to the box. I discovered this the same day I received this bill so now I'm not about to fix it myself. I don't know if it's necessary to vent on this forum in order to get my case escalated to a support agent but I need Verizon to contact me about making this bill go away and arrange for the repair of my irrigation system.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Drop wire replaced, but old one never removed. No...

Over a year a go a faulty voice line resulated in the drop wire from the pole to our house being replaced. Actually they rigged a new drop wire but left the old one in place. The engineer claimed that there was an obstalce in our front garden which prevented her from placing a ladder to reach the old one. This "obstacle" was simply a small bush near our fornt door.
Some months later I got the master socket moved and asked the engineer about removing the old drop wire but nothing happened.
Now I can see it is clearly fraying close to the house end, and looks ready to snap. This drop wire must be over 30 years old.
What should I do? I certainly don't want to be charged for anything.

You will only be charged for faults proved inside your house, unless you actually damage any of Openreach`s external wiring.
If the old drop wire goes across a road, or could cause injury if it came down, then you can report the problem to Openreach on this website
http://www.openreach.co.uk/orpg/home/contactus/tellussomething/tellussomethingaboutournetwork/tellab...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

CMR Claims Dept bill

Hi, I wanted to get some help with this bill I received from the CMR Claims Dept (Verizon Special Projects Billing). Tried the chat and tried calling in. No one was able to help me. My service was out and I had to have a repairman come out. Repairman came out and told me my neighbor had cut my line while trimming their trees and they had rerun new line for me. Never did the repairman ever say I was going to be charged for this. A few weeks later I received a bill for $328.77 for this repair. Since I wasn't the person responsible for the damage to my line and was never informed that I would be billed, I don't think I should have to pay for this. Please forward to a person who can help with get this taken care of, as you all did with the other people who had this same problem. Thank you,

Hi mheekim,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Bill received from CMR (demand for payment)

I received a bill from CMR Claims department for $345.96 in reference to property damage -- aparently a line of some sort. I have no clue what they are talking about. I contacted Verizon support and I got transferred many times and eventually was told they have no idea about this bill and could not help. I was told to contact the number on the bill. The CMR claims department are not helpful or responsive. They kept insisting that I make a payment or they would 'escalate the claim' and that if I wanted to avoid further action I should pay the bill. I kept asking for a manager and insisting to speak to someone else, such as a supervisor, but was met with the same script "pay the bill" or 'can you pay $300.00 at least'? I will be filing a complaint with CFPB and BBB about their attempts to collect on a debt I don't owe, making false statements, and making threats to take legal action. The Verizon customer support said the charges are from a maintenance/repair department (third party) and does not show up on my account. I have not ordered any type of repairs at all. This is very frustrating. I need to contact someone at Verizon that can escalate and resolve this issue. It is impossible to contact anyone that actually knows how to handle this issue. Any suggestions or comments are greatly appreciated. Thanks.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Post Moved Drop wire replaced, but old one never...

Post Moved to Phones Board http://community.bt.com/t5/Phones/Drop-wire-replaced-but-old-one-never-removed-Now-it-looks-ready/td...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

You will only be charged for faults proved inside your house, unless you actually damage any of Openreach`s external wiring.
If the old drop wire goes across a road, or could cause injury if it came down, then you can report the problem to Openreach on this website
http://www.openreach.co.uk/orpg/home/contactus/tellussomething/tellussomethingaboutournetwork/tellab...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Since updating the software on my iPhone 3gs it has developed the so called "white screen of death". The phone has not been dropped or damaged in anyway, the problem only developed after software upgrade. Rung apple and they were less than helpful

since updating my iphone 3gs software it has developed the so called "white screen of death" this happened immediately after software install. It has never been dropped or damaged. I have tried the solution which seems to pop up most of holding down the power button and the home button for 10 seconds but this hasnt helped at all. Tried ringing apple, who were less than helpful and disinterested as the phone is out of warranty. I am hoping there is a solution which doesnt mean shelling out for a new phone! any ideas?

Basics from the manual are restart, reset, restore.
Try all of these.
If these fail, then:
iOS: Unable to update or restore

Who to contact: split outside drop wire?

Hello everyone,
Festive season greetings.
Could you please point me to the right place to report this split drop wire so it could be replaced?
During the engineer visit to install my infinity, he noticed that the "drop wire running from the pole to my house was split and he could see the core wire and I should report it to BT as it needs to be changed."
I have done a " report a fault" on BT on the internet with the reason of the fault and obviously the test result was "no fault on the line".
So now after over a week I checked on the internet the "track the fault" and of course no fault reported. So I do not know if they got the message.
I have reported this to openreach today and the answer just received:
We deal only with public health and safety issues and can only make the place safe.
As you have an issue with your services, we request you to report this to your service provider and raise a fault.
They will send an engineer on site who will check the line and do the needful.
My phone line has been has been noisy/crackling and difficult to hear the conversation, however the other side could hear us well!!, maybe too much rain on the bare wire!!
I appreciate your help,
Gilles
Solved!
Go to Solution.

openreach normally operate a policy of 'if it's not broke then don't fix it' but if your line is now crackling when doing quiet line test then you need to report a phone fault to 151 with no mention of your broadband
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

HT5137 I went to the genius bar the other day and was told that force quitting apps was the single worst thing I can do to my phone or iPad, short of dropping and damaging it, or jailbreaking it. Is this true or false?

I went to the genius bar the other day and was told that force quitting apps was the single worst thing I can do to my phone or iPad, short of dropping and damaging it, or jailbreaking it.That it is bad for the software, firmware and battery. The employee was very excited about the topic and cringed when I force quit in front of him. He gave me the url to read about multi-tasking so that i could read more. But neither that page nor the force quitting apps page says anything about this activity being bad. Is it so bad? If so, why don't we know that? So many people I know force quit in an effort to have fewer pages appear.

Thank you for the feedback. I can breathe a sigh of relief that I can once again clear these pages from my sight. This employee said he tells about a half dozen people a day when they come in with various problems, as he is attributing their problems to force quitting. It's like he was out to save the world, one iphone user at a time. I'm talking *serious* passion from this man!

CMR Claim for Drop Wire damage

Similar Messages

Maybe you are looking for