Billed for services that wasnt working

I have been trying to get my bill and my service is corrected since the start of my service on April 17 my telephone was supposed to be ported in from AT&T and was not done until two and a half months later and my internet has never worked since I signed up because the service person that was supposed to set it up never came back to set it up now I'm expected to pay a bill from April 17 still present for services that didn't work I have tried calling comcast on several occasions have sat on hold for hours at a time trying to get somebody to talk to me any billing to get this resolved and I get nothing how do I get this taken care of

Contact iTunes Support.

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Why am I being billed for equipment that never worked from the get go, and that your representatives admitted never connected to the computer on your end?

In September my husband and I were planning a cross country move and we thought that having a Jet Pack to go on line with while we were traveling would be a good idea. When we ordered it we told the representative that we did not need it until the 1st of Oct. as that was when we would be leaving. It arrived on our door on Sept 9th with the instructions to be sure and activate it within 2 weeks or we would lose the line. On the 19th we called in the activation and everything appeared fine. We hit the road on the 1st and Nothing, Na-Da, Zip, Zilch .... The equipment never worked from the get go! We called Verizon from the road on the 4th of Oct. to find out what was going on and the representative told us that the problem was with the computer on Verizon's end. We shut the equipment off for the rest of our trip and called for a refund on the 13th of Oct. We spoke to a representative named Juan, who again confirmed that it was Verizon's computer that had been the problem, and we were assured that all fee's associated with the Jet Pack would be waived as the equipment never worked in the 1st place. He told us all we needed to do was return the broken equipment and that he would send us a return label. We received the return label and sent the equipment back on the 22nd of Oct. On our next bill no credits of any kind had been applied? We promptly picked up the phone and called Verizon again, on Oct 31st, to find out what was going on? This time we spoke to Lou Ann. After about an hour and a half she finally managed to remove the fee's, or so we thought, and we hung up satisfied. On 11/5 our Nov. bill arrived again with no credits of any kind. We thought maybe the billing cycle hadn't had time to catch up with our most recent conversation so we called just to verify. This time we spoke to Moncheria. She did not understand what had happened and had to reenter the same refund that Lou Ann had earlier. Again another hour and a half on the phone. Today,11/28, we received our most recent bill and again no credits of any kind??? We picked up the phone and called again. This time we explained to Christian, (the above story), and she put us on the phone with her supervisor Carson. Carson proceeded to tell us that ALL of the previous representatives we had spoken to were wrong and that since we had not returned the equipment within 14 days of receiving it that we were beyond the limits of the refund policy, (which means we would have had to return it before we left on our trip), and the best she could do was offer us coupons for the future to offset THEIR mistake! No thank you I will keep my cash in my pocket!
1st of all we ordered it for the 1st of Oct. not for 9th of Sept.
Secondly we were told to be sure and activate it within 14 days or we would lose the line, never any mention of a refund time limit. (Who buys stuff anticipating an immediate refund?)
And 3d THE EQUIPMENT NEVER WORKED IN THE 1ST PLACE!!
Now Verizon is asking for $343.34 in fee's for something that never worked in the 1st place!! This is ridiculous and those fee's are defiantly under dispute! The way I see it trying to hold me to a contract that Verizon breached by sending out faulty equipment is just wrong!

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

HT3702 how do I cancel an application that I am being billed for monthly that does not work

How do I cancel an application that I am being billed for monthly that does not work anymore?

How to report an issue with Your iTunes Store purchase
iTunes Store: Purchasing and managing auto-renewing subscriptions

Mile stone billing for service contract

Hi gurus,
can you help me for the following:
i want to configure mile stone billing for service contract in my client business process,
can any one send me the complete configuration process steps for mile stone billing.
I'll reward you full marks,
Thanks in advance
nitchel

Hiya...
Billing Plan for Milestone Billing
Milestone billing means distributing the total amount to be billed over multiple billing
dates in the billing plan.
As each milestone is successfully reached, the customer is billed either a percentage of
the entire project cost or simply a pre-defined amount.
During sales order processing, the system determines from the item category whether a
billing plan is required and, if so, which type of plan
The type of billing plan that is determined at this point is set up in Customizing and
cannot be changed in the sales document.
Billing plans for periodic billing and milestone billing plans for project-related milestone
billing have different overview screens so that you can enter data relevant to your
processing.
For example, for milestone billing, you must be able to enter data to identify the
individual milestones.
IMG configuration requires :-
1. Maintain billing plan types for milestone billing in OVBO.
2. Define date description in SM30 - V_TVTB.
3. Maintain Date Category for Billing Plan Type IN OVBJ.
4. Allocate date category in SM30 - V_TFPLA_TY.
5. Maintain date proposal for Billing Plan Type in OVBM.
6. Assign Billing Plan Type to Sales Documents Type in OVBP.
7. Assign Billing Plan Type to Item Categories in OVBR.
8. Define rules for determining the date in OVBS.
Milestone billing is typically used for billing projects, such as plant engineering and
construction projects. Such projects often include a series of milestones that mark the
completion of different stages of the work. In the SAP R/3 System, milestones are defined
in a network along with planned and actual dates for the completion of work. The milestones
are also assigned to the billing dates in the billing plan.
Each milestone-related billing date is blocked for processing until the Project System
confirms that the milestone is completed.
Delivery-relevant order items for which a milestone billing plan applies are billed on the
basis of the requested delivery quantity and not on the total of the confirmed quantities.
The connection between the project and the sales document item is made in the individual
schedule lines of the item. Each schedule item can be assigned to a network in a project.
To display the project-related data for a schedule line, proceed as follows:
In one of the overview screens of the sales document, select
1. Item -> Schedule lines.
2. Mark the schedule line and select Procurement details.
The following figure shows an example of milestone billing where only the Contract have
been billed :
Order Item Turbine    100,000
Billing Plan
Billing date Description    % Value Billing Block   Milestone   Billing Status
01-10-94     Contract      10 10,000      -             x           x
01-03-95     Assembly      30 30,000      x             x
01-04-95     Maintenance   30 30,000      x             x
01-05-95     Acceptance    30 30,000      x             x
01-06-95     Final invoice ..    ..        x
Network/Activities
Milestone    Estimate      Actual
Assembly     01-03-95      01-03-95
Maintenance 01-04-95
Acceptance   01-05-95
For each billing date in a milestone billing plan, you can specify whether the billing
date is:
1. fixed
2. always updated with the actual date of the milestone
3. updated with the actual date of the milestone, if the date is earlier than the
    planned billing date for the date
Keep Sapping
Regards

Quotation Creation and Billing for Service Orders--node details needed

Hi ,
I need to work on node "Quotation Creation and Billing for Service Orders" ....I see lot of integration with SD and FICO . Can any one give details about integrations required and what is done in this node ....
Regards
NPB

There are different steps to be done for that.
1. Create DIP Profile in ODP1 & check the consistency in ODP2 - DIP will be used to bill the customer based on resource (labor & material) usage. Creation of DIP profile has been discussed many times in this forum. Please check.
2. Assign the Quotation document type & Billing type used in DIP profile to your sales area - Your document type should be assigned to your sales organisation, distribution channel & division combination.

6 days in and being billed for calls that can't ha...

I opened up my relationship with BT on 16th December 2013. The engineer called and set up my wifi, TV and phone line. I didn't buy a phone until Friday 20th December and when I plugged it into the land line, it didn't work and BT confirmed that there was a fault at the exchange. I then look at my first charges on line and see that there have been 2 calls charged to my line on Tue 21st Dec and one on Wed 22nd Dec which is impossible as I didn't have a phone until Friday 20th. The billing department can't tell me why this has happened. So the position I'm now in is that the engineer can't attend to my issue at the exchange until 27th Dec and I don't have confidence in the BT billing system until BT tell me why I have been billed for calls that can't have been made from my number.
Solved!
Go to Solution.

Possibly your line is crossed with another one, and they made the calls. Keep a note of the numbers that have been called, and hopefully you can sort it out with BT when your line is working.
If you call your number using a mobile, see who answers the call, as they would be the ones using your line, and you can ask them who they are, and what they think their number is, as they may be unaware of a fault.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Double billing for service period july6th-

Does anyone else have this issue?...I am being DOUBLE BILLED for service period july6th- august 5th. I already paid my bill online well before the due date, and did get a confirmation number for the payment made. The payment was deducted from my bank. However, today, I logged in to my account to see that I have a huge outstanding balance for the service period july 6th- august5th. The amount of the bill is even different than the bill that I paid for that service period.

Yes I saw that on my account also. I did notice that the pmt due was past the due date (actually due the same time period as the last bill that was pd). How can that be when it shows my bill was pd in full at that time? Also in reviewing this so called "bill" I noticed that they raised the rate again even after I changed my services to a newer oneand less expensive one. Going to call them in the morning as I should be billed once a month around the same time each month not twice for something I have already pd. Also for the past several months internet, tv, phone and actual apps for this company have been very crappy too. Moving so I'm sure this will not be my service provider after my move. Its getting worse not better.

I SCREWD UP AND SHUT DOWN MY MAC WHEN IT WAS IN THE PRIVLEDGES STAGE BECAUSE MY PLUG-INS FOR AFTER EFFECTS WASNT WORKING, WHEN I SHUT IT DOWN AND TRIED TO START IT BACK UP, MY MAC KEPT RESTARTING, TEST-RAN-ERROR..4MOT/1/40000003:HDD-14444? WAT IS THIS?

I SCREWD UP AND SHUT DOWN MY MAC WHEN IT WAS IN THE PRIVLEDGES STAGE BECAUSE MY PLUG-INS FOR AFTER EFFECTS WASNT WORKING, WHEN I SHUT IT DOWN AND TRIED TO START IT BACK UP, MY MAC KEPT RESTARTING, TEST-RAN-ERROR..4MOT/1/40000003:HDD-14444? WAT IS THIS? WAT DO I DO TO GET MY MAC BACK RUNNING

I believe you've posted this multiple times. Once is all that's needed. Also, please don't use all caps. Aside from the fact it means you're shouting it's also harder to read than mixed case.
The error means a bad fan motor or the HDD has failed. In your case it's the latter. You can try the following:
Drive Preparation
1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
When formatting has completed quit DU and return to the installer. Complete the OS X installation.

How to generate Billing for Service Order ?

how to generate Billing for Service Order ?

Hello,
You may do a resource related billing from the service order, but you need to maintain Resource Related billing profile in Service order --> Control tab. Once it is set you may generate the billing document (debit memo) from service order through DP90, provided the config is right.
Prase

HT1689 I purchased and recieved a billing for itunes that wouldn't download how do I get this credited to may credit card

I have recieved a bill for itunes that wouldn't download how do i get this resolved?

If you had your bank refuse the charge as fraudulent, the iTunes Store probably blocked your credit card as stolen. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store and request assistance.
Regards.

TS1424 Got billed for something that didn't work!

I tried to buy something for a app and it didn't go through but I still got billed for it, how do I get my money back?

i had that happen to me you me you contact apple and they should be able to help you soon. you can try by changing your password (if you go to itunes change password)

Intercompany billing for services

Hi,
I need a few details about intercompany billing, and how is thi set in SAP standard way...
Is it possible to set that company A create a purchase order for services and another company B creates on this PO sales invoice, and on the company A is then invoice verification done automaticaly.
Can you please provide me details about intercompany billing?
Thanks + BR
Saso

Hello,
For this refer intercompany for order related billing.Choose billing type IVA.Maintain copying control accordingly.For services delivery is not required.
In this when company B provides services to customer and raise intercompany bill to company A, and then company will raise Bill to End customer.
Follow the std settings of intercompany except copy control for billing type (OR---IVA)
Revert for further clarification.
Regards
Amit Gupta

Variable billing for service items using OKS

I've a requirement as follows:
My company wants to create service contracts with FIXED and VARIABLE billing for the same covered products/sites. We know how to setup fixed billing schedule for service items.
How do we setup variable billing using service items (not through usage items)? What are the steps required for us to do that so that upon counter capture for the service item, variable billing is done.
Please help.
Thanks,
Seth

The release is R12.1.3
-Seth

Resource Related Billing for Service

The service order was billed and accounting document created. I created another accounting documnent for the same order in DP90 and it only picks up the parts and bills at a negative 1. Can anyone explain why this is happening? It seems to bill the labor just fine. I simply trying to re-bill the service order using DP90 transaction.
What can I check?

Charlie,
Is this for all orders, or only one?
It may be that someone has partially billed the spare part item on the first DMR, and the second DMR is picking up the remaining costs.
Try deleting the first DMR via VA02 (assuming there is no billing document) and re-running DP90.
PeteA

Billed for services not received

I just received a letter stating that my internet servive was being increased from 50 to 75Mbps?? However, I am supposed to be receiving 105Mbps, for which I pay for. But by receiving this letter it tells me that I am paying for services I am not receiving. Therefore, I have been charged for something I was not receiving and request that I receive bill credits for all the months I was charged for a service I never received....

It's probably a Marketing misfire. Comcast is horrible when it comes to sending stuff to customers for whom the material makes no sense. But you might give http://speedtest.comcast.net/ a try for a reasonable indication of the speed you are actually getting. It it's not correct, you'll have to contact one of their reps at the phone number on your bill or 1-800-Comcast, or chat with them at https://www.comcastsupport.com/chatentry/ to get the problem corrected.
Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days.

Billed for services that wasnt working

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