Billing Statement for Repair I didn't Break

I had Verizion FIOS TV/Internet installed on July 25th. When the technician was out here, he informed me that the previous cable run (not sure who did this) was done to the wrong junction box (apparenlty my house runs to one that's 3 properties down, not to the one adjacent to my lot). He ran new cable, and someone buried it within a week. I just received a bill for $228.53 from a "CMR Claims" on Verizon letterhead. The "Description of Damage" is for "Drop Wire" and the date is 7/24. This doesn't make a lot of sense to me, as I wasn't responsible for not running or burying the cable, Verizon was. Does Verizon make a habit of allowing these third party companies to bill for questionable charges hoping to collect from customers who did nothing wrong? I'm going to submit this to the BBB as I'm not terribly pleased with Verizon for allowing this to happen.

I would like to help you out if I can. Just curious, have you called and discussed this with Verizon Customer Service?
Joe D
Verizon Telecom
Fiber Solution Center
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TS1424 iTunes has billed me for music I didn't want!

I was listening to some snippets of music and I must have 'hovered' the cursor over something by mistake (can be a pain on a Mac) - I most certainly did not click it - and a download started. I stopped it immediately so I don't have the music. But today I received a receipt from iTunes. I don't want the music and certainly have not downloaded it - do I have any way of getting it back?

Even though you stopped the download it will have been considered a purchase when you accidentally clicked 'buy', and all purchases are considered final - but you can try contacting Apple and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

When I try to open a pdf billing statement it opens a blank web page and does not download the pdf or open its reader. Why not?

I click on a link to download last months billing statement for say my phone provider. A new web page opens that is blank. The pdf file that is supposed to download and open up in Adobe or other PDF reader does not show up or open up.

You can open with any of the following (if they are installed on your ipad) by tapping on the PDF file
1. iBooks
2. Adobe Reader
3. GoodReader
4. Quickoffice
5. And many more

I need a statement for the service you automatically billed me for.

I need a statement you automatically billed me for, for my annual membership so submit to our auditing department. Can you email me one?

Hi,
Please see this document: Print a payment receipt or invoice | Creative Cloud
You can find instructions for printing your invoice in the Payment & Credit Cards section.
Regards,
Florence

Delivery related billing for repair order

Hi sdn,
Could you please explain how to do the delivery related billing for repair orders.
Earlier we my client was using order related billing for repair orders. Instead of that he wants delivery related billling.
We have done all configuratin settings
While doing the delivery the system is going to termination.
In earlier process IRPA IRRP IRRE IRAL item categories are determining in the repair order.
IRPA is relavent for price and billing
IRRE and IRRP relavant for returns delivery
IRAL item category relavant for delivery and not relavan for pricing
We changed the config settings for IRPA item category .we changed the IRPA item category relavan for delivery
When enter the VL01n the syetem is terminating program.
Due to this include L1PWF46 system going to terminate
Please advice how i will change the process into delivery related billing instead of order related billing.
Thanks
KV

I have done all configuration settings which were related to delivery related billing but still the program was terminated.This process related repair and service.
please suggest needful answer.
Thanks
KV

HT3702 I just purchased several items for I-pad and the billing statement says billed to store credit. What does this mean ? I have a $20 i-tunes card how do I pay with this ?

I just purchased several items for I-pad and the billing statement says billed to store credit. What does this mean ? I have a $20 i-tunes card how do I pay with this ? I'm an old **** and don't talk to anyone who plays with I-pad etc.

That means it should have used your iTunes card credit = store Credit.
You can check here...
View Purchase History...
Sign Into your Account... Click on your account name... Click on Account.... Purchase History
http://support.apple.com/kb/HT2727
If you have any problems...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Billed for something I didn't order

I was billed for something I didn't order. I tried the "report a problem" but nothing happened. Any suggestions as to who I call? I would like to talk to someone in person but can't figure out where to call from the website. Grrrrrrrrrrrrrrrr

I'm having the same problem. I've spent two hours
trying to find a way to talk with a customer service
rep., and have been unsuccessful. I'm really upset
that Apple is not "customer friendly" when it comes
to resolving a fraudulent billing issue.
iTunes doesn't have any phone support. It is by email only.

Sent Yoga 2 Pro in for repair. Fedex shows delivered, but Lenovo says it didn't arrive?

I recently opened a support case for my Lenovo Yoga 2 Pro which was rebooting with BSODs due to a hardware malfunction.
Case ID: 8004208471
I shipped the laptop on Nov. 28th and Fedex tracking shows that it was delivered on Dec. 2nd. However, today the Lenovo Repair Status shows that the laptop still has not reached the repair center. Admittedly, when I sent the laptop I goofed and forgot to include the Inventory Control Sheet so this may be part of the delay.
I called back into Lenovo support yesterday to express my concern and also told them that I forgot to include the ICS. They stated they would have someone call me back. It's only been 24 hours, but I have not heard back and I hear stories of Lenovo support promising call-backs that are never made. I just want to get confirmation that my laptop has been located at the repair center and isn't "lost" in the center.
How long from receipt of the laptop does it usually take the repair center to update the Lenovo repair status with "laptop received"? Any help on this would be greatly appreciated.

I actually sent my Yoga 2 Pro in for repair a couple of weeks ago. It is still being repaired. It was delivered by FedEx on 11/19/14 at 11:00 am, and the Lenovo Repair Status updated to show that it was received on 11/20/14 at 11:54 am. It took just over one day to update. The reason why it has taken two days is probably because of the missing inventory control sheet. Hope that you don't have any more problems!

How do I send a laptop in to HP for repairs?

I have an HP Pavilion laptop with a cracked screen. This is the second time the screen has cracked. The first time we had an HP tech come to the house to repair it. He seemed somewhat inexperienced and nervous and had difficulty getting the display opened up to pop in a new LCD. Apparently he must have damaged something internal in the process, which went undetected until the second time the screen cracked and had to go in for repairs. So this time I brought it to Staples, where the tech services guy was very helpful and was able to get the screen popped in no trouble, but now the laptop won't turn on. He said it's an internal hardware issue and not a hard drive or battery one, because when the laptop is plugged in, the power-source light is on signaling that the computer is plugged in (and he tested the hard drive for problems; the OS and data are intact and the drive works fine).
What the Staples guy also found was that the plastic display casing had been held together with electrical tape (probably from the first guy who repaired it a few years ago) and that in the process of the first guy prying open the screen, some internal component (he didn't say what) had gotten bent; most likely this was the culprit preventing the laptop from turning on. I left the laptop at Staples for a few weeks while they ordered a new "part" in hopes of getting it up and running again. They just called this morning to say they'd installed the new "part" but that it still wasn't turning on. I'll be going to Staples later this afternoon to pick it up. I am not ready to let it go to the dustbin and want to try sending it to HP in hopes that they can fix it in a factory environment. I don't know if it's still under warranty (got it as a Christmas gift in 2010), but am able and willing to pay extra even if it's not.
I searched online to find out how to mail in a computer for factory repairs and got this page:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00064570
...titled "Preparing Notebook for Mail-In Service at an HP Certified Service Center." On that page is a paragraph with information on how to contact HP for a service request:
How to schedule a service repair
For service in Canada and the United States, contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC. The repair generally takes 5-10 business days including shipping.
I'm on the service page now but I don't know firsthand the make and model of the computer. I just know it's an HP Pavilion Ultrabook (obviously I can't run the auto-detect tool because I'm not on that computer). Although I don't know if Ultrabook is the proper term for it; when I got it, I thought it said Ultrabook but maybe is just a "slimline notebook" if there is such a thing. (It has a 14" screen and no internal disc drive or numeric keypad. I figured small-form laptops without disc drives and numeric keypads were called ultrabooks but maybe I'm mistaken.) The search form gives only one result for "Ultrabook" for the U.S., and I know that's not my model. I know it's not a netbook either. Is it just a regular laptop without the extra amenities, then?
TL;DR, I know, but what I'm hoping is that someone can provide me with a phone number or that I can call to get general support and request a mail-in repair service (and maybe inform me of a way to image a hard drive that needs to stay in the machine that can't turn on to run a backup program). If it turns out that the laptop is DOA, I'll just see if I can get an identical model through Amazon (or even if I have to go through eBay -- HP in their "infinite wisdom" doesn't offer affordable Windows 7 models anymore, which sücks just as much as Microsoft's useless replacement does). Right now I just need to get this baby STAT into the ICU.
EDIT: The left hinge on the laptop has also come loose, as another user described in this forum post:
http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/Hinges-problem/td-p/3945328
Presumably this has something to do with it too, as that user also said the screen hinges were wonky and the computer wouldn't turn on. (Possibly that "part" the Staples guy mentioned also has something to do with the hinge, or they're two separate problems just part of a coincidence.)
This question was solved.
View Solution.

Hi
Please find the links given below to call HP technical support.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Sent laptop in for repair, the address given was WRONG!

I sent my laptop in for repair the begining of February. When I recieved the box to ship my laptop off it came with instructions on packaging and shipping procedures. The address I was given to sen my laptop said is it an HP Repair Center and has been recieved at this address and sign for per tracking number, Hp says they have not recieved it, because it is not at the right location. I call every 24-48 hours as directed for a solution to this problem as I am told.
I always wanted an hp laptop. Never could afford one and received this as a christmas present. I am so upset about this and Im getting very frustrated! I did exactly as the instructions said and sent it where is said to be sent and no one is helping with this issue. I still have the instruction paper that states the address but keep getting told it is not a repair center and that it is the wrong address.
I was told over and over not to send it in for repair because there are always issues with something happening to peoples products, but I took the chance anyways. I really wish I didn't now!!!
WHAT DO I DO??? PLEASE HELP!!!

@meljohnston ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

What happens when Apple send a box for repair?

Hi,
After calling AppleCare about my white MacBook's discolouration issue again today, they have agreed to take it in and replace the inner top casing - which makes me very happy. They have said that as soon as they receive it, they will repair it and send it back the next day, so hopefully no more than a week in all - even better. They said they would "send a box" via TNT. Not having had to send in any of my Macs for repair before, I wondered if any of you who have been through this experience could tell me what the procedure is. When they say they are "sending a box", does this mean when TNT come around they will pop my MacBook in a box and take it away with them there and then? Will they want to take away the original packaging (and software, remote, power adapter etc) along with it, or just the MacBook itself? I'll be at work when they come with the box and my other half will have to deal with it, so I just want to make sure I have it all ready for her and know what to expect...
Thanks!
MacBook white 2Ghz, iBook 1Ghz, MacMini PPC Mac OS X (10.4.6)

Same procedure, different machine!
It so happens I had to send back a 15" G4 PB today for service. Apple generously flew an empty cardboard box from Cologne to the Milands for me to pop it into!
UPS is very used to the procedure (the guy told me they have to pick up so many faulty iPods!) so they're happy to hang around for the 1 minute or so it takes to pop your Macbook in a bag like the one it originally came in, then lay it in the box (you have to break off pieces of polystyrene which cunningly create the perfect sized aperture to snugly fit your model).
If Apple didn't mention it then they don't want anything except the Macbook.
Once it's in the box the UPS guy then sticks on a sealed security label, and you wave it goodbye for a week!
I must say I'm impressed at how quickly Apple has acknowledged the discolouration issue - it was an official announcement today that they would replace the top case of affected machines and they attribute it to manufacturing defect.

I was given the wrong macbook when I gave mine in for repair. I want to complain. Also, they wiped ALL my data off the hard drive. I want to complain to someone in authority. How?

I am extremely disappointed and angry with Apple service. I am a writer and booked three weeks in Spain so that I could finish my book. On the second day my laptop cut out on me asI was working on it, so I took it to Goldenmack in Cadiz. Not only was I given someone else's macbook when I went back to collect it, but then when I returned to the UK, the Apple shop in Brighton managed to delete ALL my data from the hard drive because I was unlucky enough to get a trainee on her first day. I have since learned she should not have deleted my data without even running a diagnostic. She told me she was going to 'restore' the drive. I took this to mean she was going to restore my work. But no! She erased the lot.
I complained and eventually was put in touch with a supervisor, who I was told had authority to resolve the issue. She said she would get the shop to phone me. That was ten days ago and I'm still waiting.
Ok so there's nothing I can do now to get back the three chapters of my book that I have lost and didn't back up, but the hard drive on this laptop is still faulty. I try to back up my work every time I use the machine but as soon as I attach an external drive, the whole thing shuts down. I can't use it any more as I can't risk losing any more work. This laptop is only just over a year old and this is just not acceptable, especially since I have really looked after it.
This is an appalling service I have encountered from Apple, and I am not going to ignore it. I have contacted the young chap whose laptop I was erroneously given, and the repair of which I paid for! (although I did eventually get a refund), to ask him if he had been given mine as well. He said he had been completely unaware that his laptop had been given to me and he is furious as he had loads of "sensitive material" on it." I have no idea in whose hands my laptop has been either, or indeed what damage it sustained while it was supposed to be in for repair.

Contact Apple Support:
http://www.apple.com/support/contact/
Apple - How to Contact Us:
http://www.apple.com/contact/
Be sure to refer to the repair ticket number.
Sounds like a terrible mixup.
Good luck & happy computing!

Selecting, reading and sum of billing quantity for last 12 months in transformation end routine

Hi experts,
i have requirement to write end routine to read a DSO for last 12 months sales quantity for each month and sum value pass to keyfigure
not interested using bex variable, while data loading from source to target dso in end routine i am trying to read another DSO which is same as my
target dso where information is stored by fiscal period, year material etc. finally there is a keyfigure in target whih needs to be filled with sum of 12
months sales quantity, for each record form sourc to target maximum of 12 records will be in read dso (for 12 months) my routine is like below.
i am not expert in abap please kindly gothrough and guide me in this
TYPES: BEGIN OF s_/BIC/AZOSLS00,
FISCPER type /BI0/OIFISCPER,
FISCVARNT type /BI0/OIFISCVARNT,
PLANT type /BI0/OIPLANT,
STOR_LOC type /BI0/OISTOR_LOC,
/BIC/MATERIAL type /BIC/OIMATERIAL,
VTYPE type /BI0/OIVTYPE,
BILL_QTY type /BI0/OIBILL_QTY,
END OF s_/BIC/AZOSLS00.
DATA: it_/BIC/AZOSLS00 TYPE TABLE OF s_/BIC/AZOSLS00,
wa_/BIC/AZOSLS00 TYPE s_/BIC/AZOSLS00.
SELECT
FISCPER
FISCVARNT
PLANT
STOR_LOC
/BIC/MATERIAL
VTYPE
BILL_QTY
     FROM /BIC/AZOSLS00 INTO TABLE it_/BIC/AZOSLS00
       FOR ALL
      ENTRIES IN RESULT_PACKAGE
       WHERE
below field is from value of fiscal period (which is fiscal period -999 ex: for 001.2014 this
value will be 002.2013 so 12 months including current period)
FISCPER >= RESULT_PACKAGE-/BIC/ZFISCPERF
below is result filed fiscal period (here i dont know which keyword or statement to be used to select
interval values this between statement giving syntax error that can not be used in where for for all entries
between RESULT_PACKAGE-FISCPER
        AND
         FISCVARNT = RESULT_PACKAGE-FISCVARNT AND
         PLANT = RESULT_PACKAGE-PLANT AND
         STOR_LOC = RESULT_PACKAGE-STOR_LOC and
      /BIC/MATERIAL = RESULT_PACKAGE-/BIC/MATERIAL .
    SORT it_/BIC/AZOSLS00 BY FISCPER FISCVARNT PLANT STOR_LOC
    /BIC/MATERIAL .
    LOOP AT RESULT_PACKAGE ASSIGNING <result_fields>.
      READ TABLE it_/BIC/AZOSLS00 INTO wa_/BIC/AZOSLS00 WITH KEY
below dont know what statement i need to use in read statement for interval of fiscal periods
giving error that >= can not be used
     FISCPER >= <result_fields>-/BIC/ZFISCPERF
FISCPER = <result_fields>-FISCPER
         FISCVARNT = <result_fields>-FISCVARNT
         PLANT = <result_fields>-PLANT
         STOR_LOC = <result_fields>-STOR_LOC
      /BIC/MATERIAL = <result_fields>-/BIC/MATERIAL
       BINARY SEARCH.
      BREAK-POINT.
      IF sy-subrc = 0.
below for each record there will be 12 records in read so sume of 12 records quantity i need to pass to result again dont know what to say here
sum statement giving error
            <result_fields>-/BIC/ZLSTSLS12 =
             sum(wa_/BIC/AZOSLS00-BILL_QTY).
          ENDIF.
    ENDLOOP.
friends please help me in this.
Thanks
Chandra.

Hiii,
If you only want to store last 12 months data in Target ODS .
Then Create filter in DTP and write routine in filter for calmonth or fiscal period.
Refer the below link to create filter routine :
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/80b2db87-639b-2e10-a8b9-c1ac0a44a7a6?QuickLink=index&…
Regards,
Akshay

T400 - Video problems and a long wait for repair...

Hi,
I'd just like to state my experience with Lenovo Customer Support for a video problem with my T400. Bottom line, as of today, it's been around 27 business days that it's been with Lenovo, and 41 days total since it's failed on me, and nobody, including Lenovo Customer Support, seems to know what its status is exactly, except that they're waiting on a part which has no ETA.
In July 2009, I bought a T400, a 2764CTO version with the switchable graphics between the internal intel graphics and the ATI GPU.
All was well until February 1st, 2010, when the LCD sudden wouldn't work. Well, it would work, but the screen was very very dim, even with the display maxed out on brightness. You would have literally bring your nose to the screen in order to even make out any text or images - definitely unusable. However, if you hooked up an external monitor via the video output, the T400 would display video output properly that way. When I did this, I noticed that the switchable graphics option wasn't there any more - couldn't switch to the ATI GPU. Based on this, I figured it must be a video card or LCD issue, or a combination of both.
So, I called Lenovo Customer Support (CS) at 1-800-565-3344, since I'm up here in Canada, and I initially was issued a case number of 41JRFSD, and I agreed to send it to a local Lenovo Repair Centre. Oops, my bad, I made a mistake using the locator tool I was told to use at bplocator.lenovo.com, and thought the Centre was relatively close. Not quite. So, I called Lenovo CS again, and they issued me with a new case number, 40KWSYF, and said they'd send a box for return to depot. And within 2 days, Feb 2nd or 3rd, I got a Purolator courier return box. That's fast service! Pleased, I put my T400 in according to instructions, and I sent it off.
Fast forward to about mid-February. I called Lenovo CS, and apparently there was a delay - the depot needed a part that wasn't in stock. Fine, I know these things can happen - I'll wait.
Fast forward to March 1st. I talk to a Lenovo CS rep, and it appears that the part needed has arrived, and they've put a rush order to get the computer back to me. Great!
Fast forward to March 8th, still no computer. I talk to another Lenovo CS rep... strange, there's no update. The issue gets escalated to the Depot managers.
Fast forward to March 12th. Still no word on my T400's status. An email fron CS has been sent to the depot. Not even the CS reps know what's going on. The rep I talk to figures there should be a response by the end of the day.
Fast forward to today, March 13th, 4:50pm Pacific Time. I just finish talking to Lenovo CS, there's been no response from the depot. Apparently there's a part that they're waiting on for repairs, but there's no ETA on it. Is it the same part that I've waiting on all this time? Is it a new one? I don't know.
At this point, I've been told to send an email explaining my situation, and I've also been told to talk to Scott the next time I call CS on Monday after 3pm Eastern. I have to stress that the Lenovo Customer Support Reps I've talked to have all been very sympathetic and have been courteous, helpful, and professional - something I appreciate from having worked in Customer Support myself. But the bottom line remains: my computer's not back to me.
So, my questions to the community here: is my experience here typical? Is there any hope of my seeing my computer back, or even at least just the hard drive? I've used Lenovo computers for work for the past 7 years, and it was my good work experiences that led me to buying a Lenovo for home use. However, it's been a while since I've been without my T400, and I was hoping to get my taxes done on the computer too, since they're due at the end of March. I'll reserve judgement on Lenovo until I get my computer back, but at this point, all I can say is... I'm disappointed.
If you're reading this, I'll let you judge my experience for youself. I'll update my case as it progresses.
Thanks!
Moderator edit: Removed support contact private information, per the Community Rules.

Hi all,
So, an update with some good news: my computer is finally back!
After a total of over 40 business days (just over 2 months) I finally have my T400 back at home, working again!
According to the spec sheets, the repair depot had to replace: the systemboard/planar, display/LCD panel, LCD cable, PC card, bluetooth, and the inverter. BIOS/Embedded controller was also updated, along with the regular diagnostics to ensure everything was working properly.
I give Lenovo credit though: they got the final parts to repair the computer on Monday, April 5th, and shipped my computer back to me for the next day (today, April 6th). That's fast service, once repaired!
However, my case spans over 4 screens of updates and repair depot orders of parts.
Also, it took me over 10 calls to Lenovo's Customer Service, plus an escalation to a higher-level manager after 1 month had passed, to get progress updates and ETAs for repair.
Lenovo called me only once to give me an update, and that was the manager whom my issue was escalated to: all the other times, I called Lenovo for an update.
The story doesn't end here, however:
In talking to Customer Support, they told me that Sales might be able to sell me an extended warranty at a discount, given the issues I had. And indeed, after talking to Sales, they offered me a 1 year warranty extension at a price of just over $100 CDN, plus tax. This is a sale price, compared to the regular retail of $129. Unfortunately, they can't sell me just one month.
At this point, I refused their offer, and again escalated to a manager to request an extension of exactly 1 month on my existing warranty. I figure 1 month delay in repairs, that's plausible - crap happens, and while most repairs take 5-10 business days, I can understand it can sometimes go higher. Two months though.... My request for a warranty extension is being considered by the manager it was escalated to.
So, one last question for you folks reading this: am I being unreasonable, talking to Lenovo support one more time to request a 1 month extension of my warranty, given the length of time it's taken for repairs? I'll post the response Lenovo will give me tomorrow, as they've said they'll do.
One thing for sure: Lenovo's response will definitely influence my choice of brand from whom to buy a new computer (and it will influence the choice of my friends who've heard my issues, and maybe yours too). My particular repair problem may not come up often, but if it does happen to you, I'd be happy to know of your experience.
Thanks for sticking with me through the drama!

HT5616 I have an apple id; but when I try to sign in to iCloud, I get the msg that the apple id is not an iCloud account. However, apple was able to bill me for my non-existent iCloud account. How does that happen?

I have an apple id; but when I try to sign in to iCloud, I get the msg that the apple id is not an iCloud account. However, apple was able to bill me for my non-existent iCloud account. How does that happen?

If you didn't create an iCloud account on an iOS device or Mac, you don't have one. You can't create an account on a PC. If you were charged for an iCloud storage upgrade without having an account, contact the Apple online store at the bottom of this page for a refund.

Billing Statement for Repair I didn't Break

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