Black screen while in Collaborate

One would expect that the user ALSO sees the screen in Collaborate mode
But while it works sometimes, very often the user gets black screen till the
operator does the log off
11.2.3a MU1, all client W7 SP1 x86
Is that a known bug?
Seb

As do I... If I remote control any of my Windows 7 32bit devices before the user has logged in it turns their screen black until the machine is restarted. Even if i disconnect from their machine it stays black until they manually power it off or i log back in and restart it.
Originally Posted by CCPS
I get the dark screen without collaborate. Hope someone chimes in. 11.2.3a
win7 64bit.
"Sebastian Cerazy" wrote in message
news:xwtKt.284$[email protected]..
Come on guys, I can not be the only one (as I seen other posts about it!)
While remote machine is controlled the screen goes very dim grey
The only way to get it back to normal is log off, but that is hardly a
solution for Collaborate working.
If I want to show user what/how to do it, they simply can NOT see!
Seb
"Sebastian Cerazy" <sebastian.cerazy@(nospam)spgs.org> wrote in message
news:HAPEt.628$%[email protected]..
> One would expect that the user ALSO sees the screen in Collaborate mode
>
> But while it works sometimes, very often the user gets black screen till
> the operator does the log off
>
> 11.2.3a MU1, all client W7 SP1 x86
>
> Is that a known bug?
>
> Seb
>
>

Similar Messages

F.E.A.R. 2 black screen while using Soundblaster X-Fi

This is my second attempt to get some support for a problem that is plaguing many trying to play F.E.A.R 2 with a Soundblaster X-Fi. We have been on the official forums for WBGames now for the past two weeks asking for help. Many were able to find solutions by updating their codecs however there are many of us that still cannot get into the game. WBGames official response it as follows...
Dear, xxx
Regarding your sound acceleration error and the sound cards you have used, we apologize for the inconvenience you have experienced.
At the moment, we have been noticed that certain Creative sound cards (X-Fi, Sound Blaster and Audigy) and Realtek are presenting incompatibility issues with the F.E.A.R. 2 application. Unfortunately, Creative Labs have not yet released a patch to solve this situation, as other companies like Nvidia have worked on.
F.E.A.R. 2 is designed to function with Windows XP/Vista compatible graphics and sound cards. Drivers for these devices are provided by Windows itself or the respecti've card manufacturers and may occasionally result in incompatibility problems beyond our control.
If there is anything else we can do to assist you, please do not hesitate to contact us by email at [url=mailto:[email protected]">[email protected] m[/url] or by phone 080-0664-9456 (in Germany) during the hours of EST :00 pm - 0:00 pm, PST: 0am- 8pm MON-FRI.
Thank you for contacting Warner Brothers and have a great day.
Refund option
If you are not satisfied with the performance of this product on your PC, you may return it with the receipt of purchase to the store from which it was purchased within 90 days from the original purchase date for a refund.
If you purchased this product as an electronic download, please visit the following site for refund details:
[url="https://support.steampowered.com/kb_article.php?ref=4938-WTDF-9465">https://support.steampowered.com/kb_...4938-WTDF-9465[/url]
I thought that someone with creative labs would be interested in either responding or releasing some kind of a statement in regards to this.
The current problem for us is when we try to launch the game a small animated orb runs at the bottom right of the screen while the game loads. At the end of the animation we hear a small chime and the screen goes black as though it is about to load the intro videos. But we get nothing. The screen remains black. I have exhausted all of their solutions, I have updated drivers and tried the latest beta drivers from Creative. I have removed, replaced, and updated codecs. Video card drivers are updated, etc.
Basically we are faced with the following dilema. We can disable the sound card in Windows and the game plays however with no sound. We can run the game in safe mode which manually disables the sound card and the game plays but with no sound. Leave the sound card enabled and run the game in normal mode and we get a black screen.
PLEASE, can someone with Creative Labs respond to this? We are looking for answers and would very much like to play this game.Message Edited by djdouglas on 02-20-2009 09:39 [email protected]

Re: F.E.A.R. 2 black screen while using Soundblaster X-Fi?
solace wrote:
Pardon me but i'm looking your Quad SLI setup a potential culprit to your problems. Have you tried disabling SLI mode to see if the problem can be resolved?
That was my first thought when I encountered this problem. I took the steps troubleshooting video. Disabled SLI, Physically removed one video card. Updated drivers, etc. I am currently running the 82.06WHQL drivers which are suppose to be enhanced for F.E.A.R.2 and other games.
My next step was to try uninstalling codecs as their support team had suggested for people running into issues with the demo version (which btw worked perfectly for me). There were tons of reponses by the devs and community managers before the release of the game in response to people having issues (these same issues) on the demo. So they released a patch the day before the release of the game and when everyone installed the game the patch automatically installed. So for me and many others that enjoyed a smooth gameplay in the demo our rigs are now not working with the official release.
Since release we have yet to see a response or fix or suggestion from a dev. There have been many others in the community that have helped each other out by posting their solutions. For most updating their codecs using Klite or Ace Mega codec pack has fixed their problem but for a select few of us these solutions have not worked.
Basically I can launch the game successfully in safemode which disables sound. I can also disable the sound card and launch the game successfully although without sound. The codec that has seemed to be effecti've when replaced by others is the Microsoft IMA ADHCP codec. However for me I can disable that codec and get a hardware accelration error but still get a black screen. Re enable it and get black screen with no error. So I do not believe this to be the issue plaguing me. Ultimately it is coming down to a conflict with my sound board and the game.

Black screen while working

last few days my mac got a black screen while working once ort twice a day. no idea why. it's only the screen and there is no way to wake him up. but the cpu didn't shut down and it sounds like he is working correctly. any idea? would make me happy!

Hey enderci,
Thanks for using Apple Support Communities.
If you are not getting video, this articl has as section for no video that should help.
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573#1
Have a nice day,
Mario

R7870 TF III 2GB OC edition Black Screen while gaming (Guild Wars 2)

Hello there mate,
1st time post for me,
i'm from Indonesia, and i just got my r7870 recently
and i'm using it now for playing Guild Wars 2.
1st i'm using the "auto detect" mode in Guild Wars 2
where give me "high" setting for the graphic
but after a few minutes i got a black screen.....
that force me to shut down my system by press and hold the power button,
then i try with "low" setting for the graphic (in Guild Wars2)
but still got the black screen after another few minute..
and i'm using CCC ver. 12.8
i have been search and found some post with similar issue with this (black screen while gaming with r7870)
what can i do to solve this prob ?
Note : before using r7870, i used r4870 1GB, and have no problem playing Guild Wars 2 (in low setting)
here is my rig :
Main Board : MSI - Z68MA - G45
CPU : I3 - 2120
RAM : 2x4GB GSkill
PSU : 650 Watt Seasonic
HHD : 2x 500gb Seagate
Graph Card : MSI - r7870 TF3 OC edition
sorry for my bad English, hope you all still can understand.

Quote from: Svet on 08-September-12, 07:20:56
have you tried msi vga drivers for your card?
do you have such issues elsewhere?
well i haven't tried using the drive that come within the bundle yet
but as i mentioned before, i did not have any problem playing GW2 and other games
with my previous card (4870) and using exactly the same rig,
so i don't think the problem lies elsewhere,
but i think ill try msi vga driver that i got in the cd 1st,
thanks for your suggestion, ill report again the result later.
tried the msi vga drive (ver. 8.95) that come within the budle
and well... still got the black screen problem.. (tested with guild wars 2)

Why mu brand new macbook air always black screen while i use it with battery?

why mu brand new macbook air always black screen while i use it with battery?

Press F2 key couple of times.
Reset PRAM. http://support.apple.com/kb/PH4405
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Is the battery charged?
You can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.
Best.

Macbook Pro Early 2009 Randomly Sleeps / Black Screen While In use

My macbook pro Early 2009, randomly goes to sleep while I am using the computer, I first noticed it occuring while I was using the mini display adapter to a computer monitor, and using a second monitor and watching a movie, the screen would go blank and I would have to wake it from sleep for it to come back on, sometimes closing the lid, sometimes pressing the trackpad, or keyboard to get it to work again, sometimes it would go back to sleep within 1 minute of waking.
I assume the problem could have been from perhaps water damage, as I recently used a wet paper towel to clean my keyboard, and perhaps the paper towel was a little to moist, not overly but perhaps just enough to damage the sleep sensor. I am still unsure where that is located, the only other problem I have noticed with the computer is my [battery service indicator] notification has been on for the last year, but since I never used the battery, I always have it plugged in at the desk I never bothered getting it serviced. So
I'm assuming its the Sleep Sensor? but here is what I hace done, just to make sure its not software. I was orignaly running 10.8, and after being frustrated while watching a movie and having my computer sleep every 2 minutes, I whipped my hardrive, put 10.9 developers preview on a usb and installed that.
On 10.9 I can swipe with 3 fingers on the trackpad and the display appears but if i let go of the swipe it goes back to black screen.
I can see Icons like, brightness, and sound, when adjusting the levels, but screen is black behind the icons
The mouse pointer cursor is visible but the screen is black
I can move the mouse and hear system sounds, but screen is black. Now I have to actually restart the computer because It seems like I cannot wake it up at all.
So I formatted the hardrive again and
I tried reinstalling Leopard OSX , as that was the disc that came with the mac,
but have Same problems in 10.5, 10.6, 10.7, 10.8 I upgraged to developer 10.9 to see if the problem would fix, but still occurs.
I ran hardware diagnostic off the leopard disc 2, by pressing the D key on startup with disc in drive, extended hardware test reported no problems.
I SMC reset and PRAM reset, [control]+[option]+[shift]+[powerbutton] while computer is turned off with power plugged in
and after that failed I tried pressing [Option]+[Command]+[P]+[R] before startup chime, chime repeat let go of keys and it booted normally.
Then computer randomly sleeps while in use, while using safari and it has happened 3 times within 2 minutes of typing this.
I have downloaded a program called InsomniaX, and activated the disable sleep for Lid and Idle, but now the screen will randomly just go black and then turn back on, sometimes it will just black screen for 10 seconds and come back on, altho after changing some more of the settings It appears to be not as frequent. It hasen't gone to sleep since writing this entire paragraph, so thats a good sign.
I was going to take it into the apple store, and have them run diagnostics, but I hate going into those stores because of all the iphone people, crowding the place.
Well my screen just blacked and came back within 10 seconds on while I typing this line so InsomniaX didn't work. I hope having the sleep sensor replaced isn't too expensive, or if my model even has such a sensor.
I read on another topic that this problem can be replicated by users putting a magnet on their laptop, something like an iphone or a money clip or even having one of these in their pocket while using the macbook on their lap. I have not had anything near the computer, so I have a different problem.
Just thought Id document this, will let you know what happens after the diagnostic, I tried apple support, and they said I did more than they would have done, so he couldn't really tell me anything besides take it into genius bar, (is that what its still called) and have them run diagnostic, [note its different than the hardware test on the cd]
and my computer screen goes black again, wow..

Hi pictureswithPS, welcome to Apple Discussions!
1. I have an original late-2008 unibody MBP that was purchased a week after the introduction. I have never had a single "black screen of death" ever, and I do some gaming under OS X on my machine. The heat issues are, in my humble opinion, greatly exaggerated. Does the machine get warm? Yes. However, any computer with this much power in this thin of an enclosure is going to get warm. Mine has never crashed, frozen, black screened, etc. once.
2. I don't think PS is particularly intensive on the graphics card. It may use the graphics card, yes, but I don't think it will be quite as intensive as a 3D modeling application or 3D games. I would doubt you would ever run into problems anyway.
3. Lastly I am aware that their are tools to manage fan speed behavior - as a workaround to cool down temperatures. Using this software would it void the warranty that is provided by Apple?
No, it wouldn't likely void the warranty. However, if your fans die prematurely as a result of running them at high speeds for extended periods of time, I doubt Apple would be especially happy about replacing them. I do not use any 3rd party tools to manage my fans, and never will. It is simply not necessary.
--Travis

Got a black screen while using boot camp

So i was installing windows 7using boot camp, everything was going well intell i got to pick which drive to install. it stated installing the files then said files cant be loaded. I tryed to repeat the process but got the same message. So i restarted my mac, now its just sitting at a black screen with a blip in the upper left cornor of the screen like if i was to type something. Iv restarted serveral times, and its the same screen. I cant get back to the windows start screen or my mac screen. What can i do?

While we all have MacBooks in this forum not all of us use BootCamp. There's a BootCamp Support Community where everybody uses BootCamp. You should also post this question there to increase your chances of getting an answer.
https://discussions.apple.com/community/windows_software/boot_camp

Random black screen while using

Hello!
I'm having some issues with my laptop. It is an Hp Pavilion DV7-1135nr. I understand this laptop in particular has been know to have a lot of issues, but I still wonder if anyone has a solution for this. Just recently my laptops hard drive died so we bought a new one, along with a new fan because that one was dying. We installed the new parts and everything worked fine for a while and then while I was using it it froze up and the screen turned black. I turned off the laptop for a while and tried it again about an hour and a half later. It worked for a while but it did the exact same thing. It was also doing this before we replaced the parts so we just thought it was over hearing from the cruddy fan. Apparently not, because it's still doing the same thing. If anyone has any suggestions on how to fix this, it would be greatly appreciated.
Thank you for your time.

Hi @Sycho56 ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Pavilion dv7-1135nr Notebook and getting a blank or black screen on startup. Try performing a hard reset.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
Here is a link to computer won't start for Windows 7. Windows 8 here.
Here is a document, for when it gets running, it shows you how to do a hardware test.
I recommend to restore the BIOS defaults with this document selecting the reloading the BIOS default settings.
I hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Black screen while using computer???

Every now and then, while I'm doing something on the computer, it'll flash to a black screen and then I need to wiggle the mouse/trackpad to get my screen up again. Anyone have any ideas as to what is causing this and how to fix it? I can't tell if it's falling asleep or just a black screen.
Thanks in advance for your help.

Welcome to Apple Discussions!
You might check in System Preferences>Energy saver and see if you have your display set to sleep after a very short time, like 1 minute. If so, try extending the time to 15 minutes and see if this makes a difference.
Good luck!

Black screen while installing drivers (bios)

After successful installation of Win 7 64-bit in my HP DV5-1126em (originally factory installed windows vista),
while installing WinFlash for HP Notebook System BIOS,(the drivers from hp site for win 7-64 bit OS) laptop hung and when tried to restart, no display only black screen with all LED's glows. Tried with hard reset no luck. Still gets BLACK SCREEN please HELP to solve this problem.
email id : (Personal information removed by Moderator)

Hi there @html6794
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that your system hung while trying to install a BIOS update. With that in mind, probably the best thing to do is to try to roll back the BIOS.
Restoring the BIOS
Give it a try and let me know, if that helps.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Black screen while installing driver

Hi all,
I am having troubles installing drivers on my lenovo y560 notebook. When I install the driver, once the screen goes black then come back (normal). After that, it goes black again and it stays that way. Sometimes the mouse pointer is visible and I can move it but it's vey laggy. Sometimes it seems like the screen tries to load and I can see a grey part on the right side of the monitor refreshing in rows. I tried with different version of windows, different driver versions but it's the same. I can only use my notebook with default windows driver which is 1024x768. I have this pc about 3-4 years now and this happened just one day. I used it before for playing but one day it would not boot, after the windows logo it goes black screen again. Sometimes I can see that the process led is blinking and sometimes not. Maybe my GPU chip is ruined? Also, I am not connecting any HDMI external monitors to it.
Solved!
Go to Solution.

Hi Kennyhun,
Welcome to Lenovo Community!
As per the query we understood that you are facing issues with display in your Lenovo Y560 laptop.
Try to boot the system into BIOS and leave the system for a few minutes and check if there is display flickering or any issues related to display is found, also try to boot the system into safe mode with networking option and check for the issue.
Try to update the BIOS and check for the issue.
Click here for the BIOS update for windows 7.
Hope this helps. Do post back if the issue persists!
Best regards,
Ashwin. S
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Windows 8.1 - Black Screen while online

I use FireFox all the time. Would love to know how to fix the problem of black screens. I use Windows 8.1 and the black screens only happen when I am on the internet. Been told these are called 'hangs' but they never go back to the original screen.

BBDunn, welcome to the forum.
When requesting help you should always include the make/model of the computer and/or monitor. This information is necessary for us to review the specifications of them.
I suggest trying IE to see if you have the same outcome. I have found that Win 8.1 is somewhat touchy with its interactions. In fact, I reverted to Win 8.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

Black screen while installing 64 bit Windows 7 on early 2010 MBP.

Hi,
I just tried doing a clean install of Windows. After partioning the hardrive my system booted into a black screen. It does not have the blinking cursor like I see on other forums.
I was trying to install a 64 bit Windows 7 on my MBP Early 2010.

Forgot to mention, it is a 13". But I don't think that is relevant to this matter

Black Screen while installing Windows 7 with BootCamp

Hello all,
I try to install windows 7 by using Boot Camp but when I restart my computer for Win7 Reboot, there is black screen with no activity. I waited maybe 20 minutes but no any process. Even I could not see the Win7 boot animation. Only black screen. Could you help me ?
Thanks in advance

It is good to see that it is indeed a USB2.
The support software on the USB is used in the Pre-boot environment setup and provides drivers for Apple specific hardware, GPU, BT, Mouse, etc. You can verify that by looking at the USB contents. The DVD contains generic drivers when hardware is not recognized as defaults to use. Apple does enough 'secret sauce' to make them different. The following does not explicitly state the USB2 need when using the DVD Installer and mentions W8 (not W7).
From Boot Camp: Creating an ISO image from a Windows installation DVD - Apple Support
Insert a blank USB 2 flash drive that is a least 16GB in size into a USB port on the computer. Boot Camp Assistant uses this drive to store the Windows 8 install media and support drivers during installation of Windows.
Note: This flash drive needs to be formatted for the FAT32 file system and must use the Master Boot Record partitioning scheme. Use Disk Utility to check the format of the flash drive before proceeding, and partition or erase the flash drive if necessary.
I suspect the GPU is not getting the correct driver and the Installer fails. The Generic VGA should work. From the OS X side, can you see files in your BC volume? If yes, can you look for logs in the BC volume at the following locations.
./Windows/Inf/setupapi.dev.log
./Windows/Inf/setupapi.offline.log
./Windows/Inf/setupapi.setup.log
./Windows/Logs/SetupCleanupTask/setupact.log
./Windows/Logs/SetupCleanupTask/setuperr.log
./Windows/Panther/FastCleanup/setupact.log
./Windows/Panther/FastCleanup/setuperr.log
./Windows/Panther/setupact.log
./Windows/Panther/setuperr.log
./Windows/Panther/UnattendGC/setupact.log
./Windows/Panther/UnattendGC/setuperr.log
./Windows/setupact.log
./Windows/setuperr.log
./Windows/System32/Sysprep/Panther/IE/setupact.log
./Windows/System32/Sysprep/Panther/IE/setuperr.log

Getting black screen while opening compounf PDFs in Redhat Linux 64bit & adobe reader 9.5.1

Hi All,
I am unable to open compound PDF files in adobe reader 9.5.1 in Redhat Linux 64 bit. all I get is a black screen. Does anyone have a fix for this?
Regards,
Gary.

Hi All,
I got the solution to view compound PDFs \ PDF portfolios in Redhat Linux.
Use the native PDF viewer (Evince - Document Viweer). In the left panel, where it usually shows 'thumbnails' - select 'attachments' from the drop down menu. This will show you all the embeded PDF files. Just double click to view.
Regards,
Gary.

Black screen while in Collaborate

Similar Messages

Maybe you are looking for