Blackberry Desktop Start then Close - System.IO.DirectoryNotFoundException

Please help 16:47:18.606|INFO |8|Rim.Desktop.Media|0|TASK: [MusicServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none 16:47:18.622|DEBUG|8|Rim.Desktop.Media|40002|Checking for iTunes Version... 16:47:18.637|INFO |9|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool 16:47:18.637|INFO |9|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none 16:47:18.637|INFO |10|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool 16:47:18.637|INFO |10|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none 16:47:18.653|DEBUG|8|Rim.Desktop.Media|40002|Getting library info... 16:47:18.653|DEBUG|8|Rim.Desktop.Media|40002|Reading iTunes Preferences... 16:47:18.684|ERROR|8|Rim.Desktop.Media|19033|EXCEPTION: Rim.Media.Source.DataSourceUnavailableException -- MESSAGE: Exception of type 'Rim.Media.Source.DataSourceUnavailableException' was thrown. -- STACK: at Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader.GetLibraryInfo(){CRLF} at Rim.Media.Source.iTunes.ITunesDetector.InitializeSourceLibraryInfo(){CRLF} at Rim.Media.Source.DataSourceDetector.InitializeLibraryInfo() 16:47:18.684|ERROR|8|Rim.Desktop.Media|19033|EXCEPTION: Rim.Media.Source.DataSourceUnavailableException -- MESSAGE: Exception of type 'Rim.Media.Source.DataSourceUnavailableException' was thrown. -- STACK: at Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader.GetLibraryInfo(){CRLF} at Rim.Media.Source.iTunes.ITunesDetector.InitializeSourceLibraryInfo(){CRLF} at Rim.Media.Source.DataSourceDetector.InitializeLibraryInfo() 16:47:18.716|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error Microsoft.Practices.Composite.Modularity.ModuleInitializeException: An exception occurred while initializing module 'MediaSyncApplication'. - The exception message was: H:\ - The Assembly that the module was trying to be loaded from was:Rim.Desktop.Media, Version=6.0.2.45, Culture=neutral, PublicKeyToken=null Check the InnerException property of the exception for more information. If the exception occurred while creating an object in a DI container, you can exception.GetRootException() to help locate the root cause of the problem. ---> System.IO.DirectoryNotFoundException: H:\ at Rim.Common.Filesystem.FolderPath.EnsureExists() at Rim.Common.Filesystem.FolderPath.EnsureExists(FileAttributes[] fileAttributes) at Rim.Common.Filesystem.FolderPath.EnsureExists() at Rim.Common.Filesystem.FolderPath.EnsureExists(FileAttributes[] fileAttributes) at Rim.Common.Filesystem.FolderPath.EnsureExists() at Rim.Common.Filesystem.FolderPath.EnsureExists(FileAttributes[] fileAttributes) at Rim.Common.Filesystem.SpecialFolders.GetHardcodedVideoFolderPath() at Rim.Common.Filesystem.SpecialFolders.get_MyVideos() at Rim.Desktop.Media.ViewModel.FileSystem.ComputerFsdsViewModel`1..ctor(ApplicationContentViewModel appViewModel, IFsdsStrings languageResources, MediaSource mediaSource) at Rim.Desktop.Media.ViewModel.Videos.ComputerVideosViewModel..ctor(ApplicationContentViewModel appViewModel) at Rim.Desktop.Media.ViewModel.Videos.VideoViewModel..ctor() at Rim.Desktop.Media.MediaSyncApplication.InitializeApplication() at Rim.Desktop.Common.ApplicationBase.Initialize() at Microsoft.Practices.Composite.Modularity.ModuleInitializer.Initialize(ModuleInfo moduleInfo) --- End of inner exception stack trace --- at Microsoft.Practices.Composite.Modularity.ModuleInitializer.HandleModuleInitializationError(ModuleInfo moduleInfo, String assemblyName, Exception exception) at Microsoft.Practices.Composite.Modularity.ModuleInitializer.Initialize(ModuleInfo moduleInfo) at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModulesThatAreReadyForLoad() at Microsoft.Practices.Composite.Modularity.ModuleManager.OnModuleTypeLoaded(ModuleInfo typeLoadedModuleInfo, Exception error) at Microsoft.Practices.Composite.Modularity.FileModuleTypeLoader.BeginLoadModuleType(ModuleInfo moduleInfo, ModuleTypeLoadedCallback callback) at Microsoft.Practices.Composite.Modularity.ModuleManager.BeginRetrievingModule(ModuleInfo moduleInfo) at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModuleTypes(IEnumerable`1 moduleInfos) at Microsoft.Practices.Composite.Modularity.ModuleManager.LoadModulesWhenAvailable() at Microsoft.Practices.Composite.Modularity.ModuleManager.Run() at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.InitializeModules() at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration) at Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run() at Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e) at System.Windows.Application.<.ctor>b__0(Object unused) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler) at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state) at System.Threading.ExecutionContext.runTryCode(Object userData) at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler) at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler) at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter) at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam) at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg) at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame) at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame) at System.Windows.Threading.Dispatcher.Run() at System.Windows.Application.RunDispatcher(Object ignore) at System.Windows.Application.RunInternal(Window window) at System.Windows.Application.Run(Window window) at System.Windows.Application.Run() at Rim.Desktop.Shell.App.Main() 16:47:18.716|FATAL|1|Exception|0|Fatal Error Microsoft.Practices.Composite.Modularity.ModuleInitializeException: An exception occurred while initializing module 'MediaSyncApplication'. - The exception message was: H:\ - The Assembly that the module was trying to be loaded from was:Rim.Desktop.Media, Version=6.0.2.45, Culture=neutral, PublicKeyToken=null Check the InnerException property of the exception for more informatio

If I disconnect H: mapped drive, then blackberry desktop manager starts fine... How to fox this problem? Blackberry Desktop Manager has problem with mapped drive.

Similar Messages

Blackberry Desktop Start-Up Error

I am getting the all-too-common .net Runtime 2.0 Error Event ID:5000.
I am running Windows XP SP3, with the latest updates.
I was able to run version 6.0.0 B042 for about one month before the error started.
This error occures with the following versions of Blackberry Desktop software:
   Desktop Manager 5.0.1 B84 MultiLanguage
   BlackBerry Desktop Software 6.0.0 B042 multilanguage
   BlackBerry Desktop Software 6.0.1 B21
   BlackBerry Desktop Software 6.0.2 B43
Here is what I have tried:
   Installing earlier versions of the desktop software.
   Installing later versions of the desktop software.
      Each time i attempted to install the earlier/later versions of the software:
         Full uninstall of the BlackBerry software.
         Reboot.
         Uninstall every version of .Net Framework.
         Reboot.
         Uninstall every version of Visual C++.
         Reboot.
         Reinstall the .Net Framework versions.
         Reboot.
         Reinstall the Visual C++ packages.
         Reboot.
         Reinstall the Blackberry Desktop Software.
         Reboot.
         Try to start the Blackberry Desktop. ---> Blackberry Desktop software displays error window "BlackBerry Desktop Software has encountered a problem and needs to close."
Here is what the event viewer is reporting:
Date: XX-XXX-XXXX   Source: .Net Framework Runtime 2.0 Error
Time: XX:XX:XX          Category: None
Type: Error                  Event ID: 5000
User: N/A
Description:
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.2.42, P3 4da50fa5, P4 rim.desktop, P5 6.0.2.42, P6 4da50fa5, P7 13, P8 1f, P9 system.typeinitialization, P10 NIL.
This is getting annoying.
I have tried to change the error handling in the Aspnet.config file, without any change in behavior.
Do I really need to find a five-year-old Treo to have the functionality that I require? Or will BlackBerry pull it's head out of its fourth point of contact and properly debug their software before release?
Any ideas on how to solve this?

Here is the log file Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-02-03 18:55:19.765]
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-02-03 23:27:43.453]
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-02-06 00:46:38.875]
00:47:35.734|FATAL|1|Exception|0|Fatal Error
System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
   at System.Windows.Media.Composition.DUCE.UnsafeNativeMethods.MilResource_CreateOrAddRefOnChannel(IntPtr pChannel, ResourceType resourceType, ResourceHandle& hResource)
   at System.Windows.Media.Composition.DUCE.Channel.CreateOrAddRefOnChannel(ResourceHandle& handle, ResourceType resourceType)
   at System.Windows.Media.GlyphCache..ctor(Channel channel)
   at System.Windows.Media.Composition.DUCE.Channel..ctor(Channel referenceChannel, Boolean isOutOfBandChannel, Boolean isLayeredWindowChannel, IntPtr pTransport, IntPtr pSyncPTransport)
   at System.Windows.Media.MediaContext.ChannelManager.AllocateSyncChannel()
   at System.Windows.Media.Imaging.BitmapVisualManager.Render(Visual visual, Matrix worldTransform, Rect windowClip, Boolean fRenderForBitmapEffect)
   at System.Windows.Media.Effects.BitmapEffectState.GetEffectOutput(Visual visual, RenderTargetBitmap& renderBitmap, Matrix worldTransform, Rect windowClip, Matrix& finalTransform)
   at System.Windows.Media.Effects.BitmapEffectVisualState.RenderBitmapEffect(Visual visual, Channel channel)
   at System.Windows.Media.Effects.BitmapEffectContent.ExecuteRealizationsUpdate()
   at System.Windows.Media.RealizationContext.RealizationUpdateSchedule.Execute()
   at System.Windows.Media.MediaContext.Render(ICompositionTarget resizedCompositionTarget)
   at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.Resize(ICompositionTarget resizedCompositionTarget)
   at System.Windows.Interop.HwndTarget.OnResize()
   at System.Windows.Interop.HwndTarget.HandleMessage(Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.HwndSubclass.DefWndProcWrapper(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.SetWindowPos(HandleRef hWnd, HandleRef hWndInsertAfter, Int32 x, Int32 y, Int32 cx, Int32 cy, Int32 flags)
   at System.Windows.Interop.HwndSource.Resize(Size newSize)
   at System.Windows.Interop.HwndSource.OnLayoutUpdated(Object obj, EventArgs args)
   at System.Windows.ContextLayoutManager.fireLayoutUpdateEvent()
   at System.Windows.ContextLayoutManager.UpdateLayout()
   at System.Windows.UIElement.UpdateLayout()
   at System.Windows.Interop.HwndSource.SetLayoutSize()
   at System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
   at System.Windows.Interop.HwndSource.set_RootVisual(Visual value)
   at System.Windows.Controls.Primitives.Popup.PopupSecurityHelper.SetWindowRootVisual(Visual v)
   at System.Windows.Controls.Primitives.Popup.SetRootVisualToPopupRoot()
   at System.Windows.Controls.Primitives.Popup.CreateWindow(Boolean asyncCall)
   at System.Windows.Controls.Primitives.Popup.OnIsOpenChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
   at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, OperationType operationType)
   at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, OperationType operationType, Boolean isInternal)
   at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)
   at System.Windows.Data.BindingOperations.SetBinding(DependencyObject target, DependencyProperty dp, BindingBase binding)
   at System.Windows.Controls.Primitives.Popup.CreateRootPopup(Popup popup, UIElement child)
   at System.Windows.Controls.ContextMenu.HookupParentPopup()
   at System.Windows.Controls.ContextMenu.OnIsOpenChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
   at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, OperationType operationType)
   at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, OperationType operationType, Boolean isInternal)
   at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)
   at System.Windows.Controls.ContextMenu.set_IsOpen(Boolean value)
   at Rim.Desktop.Common.Extensions.ButtonExtensions.OnButtonClicked(Object sender, RoutedEventArgs e)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
   at System.Windows.Controls.Primitives.ButtonBase.OnClick()
   at System.Windows.Controls.Button.OnClick()
   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
   at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)
   at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
   at System.Windows.UIElement.CrackMouseButtonEventAndReRaiseEvent(DependencyObject sender, MouseButtonEventArgs e)
   at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
   at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
   at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at System.Windows.Application.Run()
   at Rim.Desktop.Shell.App.Main()
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-02-08 15:31:58.890]
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-02-08 16:23:51.843]
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-02-22 19:11:44.921]
If you read the origional post, this occures with the following versions:
   Desktop Manager 5.0.1 B84 MultiLanguage
   BlackBerry Desktop Software 6.0.0 B042 multilanguage
   BlackBerry Desktop Software 6.0.1 B21
   BlackBerry Desktop Software 6.0.2 B43

Applications start then close

im having multiple issues with my Bbook. i dont no why but when i try to install a program it shows on the dock for like a half a second then it goes away. the last application i tried to install was "stuffit expander" i dled it from their website then i double clicked the .dmg file then the stuffit mounted on my desktop. i opened that, but when i double click the installer it doesnt open or do anything (like i said before it shows on the dock for like half a second then goes away). i tried to move the installer to my applications folder then tried to open it but doesnt seem to work. is there something im missing? this is a consist problem but not with all programs which is weird.
blackbook Mac OS X (10.4.7)

my applications have also started quitting unexpectedly (itunes 2 weeks ago, and safari too). i re-started my mac and they started to work again. but now, i just came back from hong kong (brought mac with me) and some of the applications simply won't launch (like sketchup by google, virtual PC, and just today even toast and adobe). i didn't use these programs when i was there. since i got back to manila, that's when i found out they didn't launch. all the mac programs work, though--it's just those programs that refuse to launch. they show at the dock for a sec then disappear. i already tried disk utility fixup, and uninstalling so i can re-install but i can't even uninstall (i.e. sketchup). what's happening to my mac?

Sometimes, I have to start, then close itunes, then start itunes to get video to play?

help

Hi Vernard,
Take a look at the article below, it provides tips that will resolve most video playback issues on a PC.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
-Jason

Hi my desktop starts and then shuts down after the apple logo and an oblong box appear.thanks

hi my mac
desktop starts then shuts down after displaying the apple logo and an oblong box.
thanks

Sounds like something is badly wrong with your system. First step would be to start up from your Mac OS X install disk, by inserting the disk and holding down 'c' at startup. Select your language, then choose Disk Utility from the Utilities menu. In Disk Utility, choose your hard drive and click the Repair Disk button.
If problems are repaired, try restarting and see if the problems are gone.
If problems couldn't be repaired, you can try DiskWarrior, which can sometimes repair problems that Disk Utility cannot. However, if nothing works, you probably are going to have to erase the hard drive and reinstall the system from scratch. Hopefully you have backups!
If there were no errors, or they were repaired successfully but that didn't fix the problem, then you should try booting into safe mode by holding down the shift key at startup. If that works, you may have some bad third-party software. What that might be is hard to say, though.
If nothing works, try rebooting from the Mac OS X install disk again and install Snow Leopard right on top of your current system. That shouldn't disturb your apps or data, but of course, if you don't have backups, you're in trouble if something goes wrong.

Efforts to use, repair, and uninstall Blackberry desktop software failed. Help?

I upgraded from XP to Windows 7, and had to reinstall the Blackberry Desktop software. I'm looking for help to get it working. I've installed version 6.0. i'm on Curve 8330 (Verizon). Below describes mt efforts:
When I run the desktop software, I click "organizer', and then I connect the BB and wait unti the bottom right of the BB desktop software says "connecting...' then "sync". i then click the "configure settings..." and get a pop-up window titled "blackberry data synchronization" with message "operation in progress. please wait". The pop-up window self-disappears. It reappears every time I click the "configure settings..." button. However, this has run for hours. The software appears to be stuck in some sort of infinite loop.
So, I tried to repair the software as follows: Start - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (Repair is checked) - Install. I get a window titled "blackverry desktop software 6.0" that reads "The feature you are trying to use is on a netword resource that is unavailable. Click OK to try again, or enter an alternate parth to a folder containint the installation package 'blackverry desktop software.msi' in teh box below. Use source: C:\Users\Jim\AppData\Local\Temp\WZSE0.TMP\
. I clock ok and try agin and get the message "the path 'c:\users\myname\appdata\local\temp\wzse0.tmp\blackberry desktop software.msi' cannot be found. verify that you have access to this location and try agin, or try to find the installation package 'blackberry desktop software.msi' in a folder from which you can install the product blackberry desktop software 6.0' I am unable to find this file on my computer, but "windows search" has been less than 100% successful for me in Windows 7. So, I clicked "cancel", and get the following message: "error 1706. No valid source could be found for product blackberry desktop software 6.0. the windows installer cannot continue. So. I click "finish".
So, I try to uninstall the software altogether as followstart - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (REMOVE is checked) - Next ("Remove all user settings for Blackberry desktop software" is checked.) - Remove. I then get the following message: "error 1316. A network error occurred while attempting to read from the file c:\windows\installer\blackberry desktop software.msi". When I click "ok" to this window - I see "rolling back action" status bar. I then click "finish".
So,my efforts to use the software, repair the software, and uninstall the software have failed. Any advice?
I see no "blackberry desktop software.msi" in the c:\windows\installer\ folder. I am able to view hidden files in Windows Explorer (Tools Folder options... - View tab - "show hidden files, folders, and driver" is selected".
I'll restart my windows search index tonight.
Jim
8330 (Verizon)
Windows 7

Thank you Viciousferret,
I re-downloaded the the 600_b047_multilanguage.exe to my PC using thelink you provided. I then ran it. I then did the following:
selected "NExt",
then "REMOVE" (the options were "repair" and "remove", not "modify" or "uninstall"), then NEXT,
then checked "remove all user settings for blackberry desktop software". then NEXT
then the REMOVE button
then FINISH
So, it appears the uninstall was successful.
The next step of your suggestion was to: "Then proceed with the clean uninstall by performing all the steps: www.blackberry.com/btsc/KB02206" This link provides 5 tasks.
1) The first task includes instructions to ": Uninstall BlackBerry Desktop Software". Should I skip this step because I already did it above? If not, would you please provide the instructions for Windows 7? Only instructions for other operating systems are shown here.
2) The second task is to "remove computer registry entries". The fifth step gives instructions for XP, Vista and 7 64-bit. i use Windows 7 (32-bit). Are you able to provide the instructions for Windows 7? Also, the instructions to back up the registry are: "select My Computer (or Computer in Windows Vista) at the top of the folder structure, click File, and choose Export to export the file to your preferred location.'. When i select start then Computer and then click File (after verifying the "Computer" is highlighted in theWindows Explorer window, I am not presetned with an opportunity to click "Export'. My options are 'add a network location", 'create shortcut (greyed out), "delete", "rename", "properties" and "close". Are you able to provide additional guidance as to how i am failing see "export" when i seemingly follow these instructions?
3) Step 3 gives instructions for deletig folders from teh computer. It also lacks instructions for Windows 7. Are you able to provide them?
4) Step 4 provides a link to follow. that link also lacks instructions for Windows 7 (32-bit). Would you be able to provide instructions for Windows 7 (32-bit) users?

Error when updating Playbook OS version via Blackberry Desktop Manager

Greeting,
I have a batch of old playbooks which having the stack charging issue, but I found that I can update the OS to the newest version (2.1.0.1917) via Blackberry Desktop Manager, then the charging algorithm will be changed to the updated one and go over this dead battery issue. I was able to do so successfully in the past week smoothly on several devices.
But since this Monday, the Desktop Manager is saying "An updated Blackberry Desktop Software component must be installed before you can continue" when downloading the Desktop software and will appear "There was an error updating your software, an error has occurred while downloading the Blackberry Desktop Software.Please try again." and preventing the process. Seems there are some change on the server side starting this week which has caused this problem, but there's no error code to locate the exact issue.
I tried on 2 different computers as well as completed uninstalling and re-installing the Desktop manager, also tried to disable the automatic update as been advised in some threads. So no clue how to deal with it for now. It will be highly appreciate if some one can share some idea.
I've attached the step by step screenshots for reference, where you can find here:
http://forums.crackberry.com/blackberry-playbook-f222/error-when-updating-playbook-os-version-via-bl...
Thanks,

BLock wrote:
Sorry I can not help you with your problem but perhaps you can help me.
Can you advise where I can find info on "disable the automatic update"?
just ignore the update if you dont want it on the playbook
for reloading the OS
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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Blackberry Desktop SW connection issues

I cannot get my PLAYBOOK to communicate with PC :
For 5 days now i've tried every possible permutation of power on / power off / with & without desktop software (PC)started, re-installed : playbook working, charged, under sharing set to WINDOWS and wifi sharing off etc.. as per all the other suggetsions on tihs forum. I've spent about 6 hours on this - how can such a basic problem exist for so many at launch ?
Desktop SW can see the playbook , recognise its PIN, but cannot communicate - it hangs there with the green communicating logo in the bottom right corner : so I annot share media or files or bacup etc... Sometimes i get invited to 'update' through a pop-up but this just hangs indefinitely also....
Desktop SW works fine for blackberry bold 9700.... so i dont beleve its a problem with my PC.
Desktop SW is the latest version from the blackberry www.
(I can connect with my MAC however , but i dont travel with my MAC so its not viable solution).
This is very disapointing : such a basic fundamental requirement, and nowhere near out of the box..
Q: is this a known issue ? is there a fix coming soon ? what else can i try, given that the desktop SW can see the playbook , but just hangs ' connecting indefinitely.

Hey JEVANS,
Welcome to the forums.
You may want to try going through the following clean uninstall of the BlackBerry Desktop Software, then reinstall.
How to perform a clean uninstall of the BlackBerry Desktop Software
-SR
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New Computer, Weird Blackberry Desktop Behavior

Recently upgraded to a new system installed the Blackberry Desktop Manager on new system, set all preferences, and...
1. Started to recieve every email every residing on Exchange
2. Continue to receive every new message, flagged message, or moved message on Blackberry
3. Unsure where to go next...

what is weird in that behavior according to you?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Issues with blackberry desktop software

whenever i connect my BB torch 9810 to BB desktop software, it shows the apps which has been installed on my phone only..
i want to installed input language and other things but it doesnot show them
my phone is havin OS7.1
Regards
Tushar
Solved!
Go to Solution.

Hello Tushar
If desktop software is not offering your desired language ( Hindi ) then you can try to Install an OS pack which offer this language . If you want to do that then follow those steps :
1.Download an OS pack having All Language from here Software from Redington (India) Limited
( Make sure you are downloading for the same device model )
2. Now Double Click on the file that you Downloaded to Install it on your PC
3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
Then using desktop software perform your full backup of your device.
4.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) :
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
From here you have two options :
Once completed Open BlackBerry Desktop Software ( 7.1 ) > Select Applications. > In the Language and Input Support section, select the language to be added to the BlackBerry smartphone (a + will appear next to the language to install) > Click Apply.
Or
Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe. It will Install the OS on your BlackBerry .
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
I vaguely recall agreeing to an update a few days back. Perhaps Windows has updated recently as well?
I have uninstalled and installed most recent Desktop version several times, rebooting in between. I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything. I also have rolled back my Windows system to before last Windows update.
Here is the error message that I believe is associated with this problem:
Sunday, December 26, 2010
.NET Runtime 2.0 Error Reporting
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
Thanks in advance for any help you can provide.

Bold 9650 running on Windows XP
I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
1) Removed any Blackberry desktop software from my computer via the add/remove program in the control panel. No need to deal with a clean uninstall in terms of registry cleaner, etc.
2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive.
3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out.
If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.
-Marty

In System Prefereneces, when I am in Desktop and Screen Saver, I am unable to remove folders. I can click the "-" and the folder appears to be gone, but when I close and then reopen System Preferences, and open Desktop and Screen Saver, the folder reappea

In System Prefereneces, when I am in Desktop and Screen Saver, I am unable to remove folders. I can click the "-" and the folder appears to be gone, but when I close and then reopen System Preferences, and open Desktop and Screen Saver, the folder reappears in the list. I have tried deleting preferences "plist" but I am totally unable to remove the folders.

I've seen one other report like yours, and I think the issue is caused by a bug, but I don't know what triggers it.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

Help! Blackberry Desktop Software has encountered a problem and needs to close

I cannot get my Blackberry Desktop to open. An immediate message is displayed" Blackberry Desktop Software has encountered a problem and needs to close." I have done the following:
1. Rebooted
2. Uninstalled and reinstalled from the website
3, Uninstalled, gone in to the program files and removed everything I cou;ld find from Research in Motion and then reinstalled from the website and rebooted
Nothing has worked. My Blackberry Bold 9700 phone is still working just fine but I cannot back it up/
I am not the most technilogically savvy but I'm not bad...Someone please help!.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry Desktop won't start!

I have tried anything I can think of to open the desktop software and just get the same message, "BlackBerry Desktop Software has encountered a problem and needs to close." I can open device manager just fine, but not the desktop, even after I downloaded and installed the dotnetfx3.5, unzipped the 610._b034_multilanguage file and installed, and even tried to restart multiple times! Running Windows XP with Microsoft .Net 3.5, please HELP!!!

Hi and Welcome to the Community!
Please review these pages:
http://us.blackberry.com/apps-software/desktop/system_requirements.jsp
and ensure you fully meet the minimum system requirements. For instance, you said you are running XP...but, unless that's SP3, then you would not meet the requirements.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software has encountered a problem and needs to close

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
Thanks for any help or advice you can give me.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Start then Close - System.IO.DirectoryNotFoundException

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