Blackberry Media Sync Crashing on Startup

Hey guys, first off I know there is another thread for this but it say's its solved so I am just reposting.
But I just got the blackberry storm over the weekend, my first blackberry and so far I havent had any problems except for the Media Sync which I would really like to use so I can sync my Itunes.
First off I installed the desktop manager and when to media in there and when I tried to start media sync from there it completely crashed desktop manager even before and after restart.
Then I decided to install it seperately from the blackberry website and it installed perfectly fine but when I try to run it it immediately crashes before it shows anything and there is no error message.
Any help would be greatly appreciated, I would really like this to sync with my itunes.
P.S I have Windows Vista Ultimate SP1

Its actually pretty good, 2 GB memory, 100 GB hard drive, 2.16 ghz processor.
Don't have problems with other things so I assume its powerful enough for the blackberry software.
Thanks for the suggestion though.
Anything else?

Similar Messages

BlackBerry Media Sync Crashes

I've been having many problems with BB Media Sync (the most recent version from the BB website). After the program loaded, I would connect my BB and it would immediately crash and give me an error message. Two weeks ago, I reinstalled Windows 7 and I installed BB Media Sync along with the desktop applications. I'm still having this problem:
Problem Event Name:   CLR20r3
Problem Signature 01:   blackberry media sync.exe
Problem Signature 02:   3.0.0.36
Problem Signature 03:   4b2ab1b7
Problem Signature 04:   mscorlib
Problem Signature 05:   2.0.0.0
Problem Signature 06:   4a275af7
Problem Signature 07:   de
Problem Signature 08:   10
Problem Signature 09:   System.ArgumentException
OS Version:   6.1.7600.2.0.0.256.48
Locale ID:   1033
I've tried changing the registry entry for photo importation, which did not exist, so I added one (string value), but it still crashes.
Here's the error log:
[30000] (13/06 21:0:44):{1} Current Date: 2010/06/13
[50001] (13/06 21:00:44):{1} (Debug Log Level: 3)
[50001] (13/06 21:00:44):{1} (Event Log Level: -1)
[38017] (13/06 21:00:45):{1} (3.0.0.39)
[38018] (13/06 21:00:45):{1} (0.0.0.0)
[30004] (13/06 21:00:46):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[37001] (13/06 21:00:47):{6} Log Cleaning Started.
[18005] (13/06 21:00:47):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:00:47):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, Duration: 1288)
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:00:47):{4} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 21:00:47):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, Duration: 17)
[30004] (13/06 21:00:47):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:00:47):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 21:00:47):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:00:47):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:00:47):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, Duration: 450)
[19036] (13/06 21:00:48):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 517)
[38050] (13/06 21:00:48):{4} (LoadDataSource: Finished)
[30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, Duration: 552)
[30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, Duration: 815)
[30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 1119)
[38050] (13/06 21:00:48):{3} (LoadDataSource: Finished)
[30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, Duration: 1339)
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:08):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void CheckForUpdate())
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, Duration: 298)
[19046] (13/06 21:01:09):{4} (C:\Users\Paul M. Cohen\AppData\Roaming\Research In Motion\BlackBerry Media Sync\Data\supported_devices.xml Failed SHA1Checksum)
[18002] (13/06 21:01:09):{3} EXCEPTION: Net.Rim.AutoUpdateLib.Model.UpdateException -- MESSAGE: The remote server returned an error: (404) Not Found. -- STACK: No stack trace available.
[38016] (13/06 21:01:09):{3}
[19045] (13/06 21:01:10):{4} EXCEPTION: System.NullReferenceException -- MESSAGE: Object reference not set to an instance of an object. -- STACK:    at Rim.UI.MediaSync.Presenters.DevicePresenter.HandleDeviceImageDownloaded(Object sender, DeviceImageEventArgs e){CRLF}   at Rim.Application.Utilities.Events.Eventer.Raise[THandlerArgs,TArgs](Object sender, EventHandler`1 handler, TArgs e){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceImageDownloaded(Object sender, DeviceImageEventArgs e){CRLF}   at Rim.Application.Utilities.Events.Eventer.Raise[THandlerArgs,TArgs](Object sender, EventHandler`1 handler, TArgs e){CRLF}   at Rim.Media.Device.Support.DeviceSupportSslDownloader.GetDeviceImage(String filename, String checksum){CRLF}   at Rim.Media.Device.Support.DeviceSupportSslDownloader.GetDeviceImages()
[19045] (13/06 21:01:10):{4} (Error checking for newer device images.)
[30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
[30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, Duration: 1919)
[38036] (13/06 21:01:29):{8} (30B7FC93: Attached)
[50002] (13/06 21:01:29):{B} (BlackBerry Connect: Started)
[38036] (13/06 21:01:34):{B} (30B7FC93: Connected)
[50002] (13/06 21:01:34):{B} (BlackBerry Connect: Finished)
[59999] (13/06 21:01:36):{B} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (13/06 21:11:34):{1} (Debug Log Level: 3)
[50001] (13/06 21:11:34):{1} (Event Log Level: -1)
[38017] (13/06 21:11:35):{1} (3.0.0.39)
[38018] (13/06 21:11:35):{1} (0.0.0.0)
[30004] (13/06 21:11:36):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 21:11:37):{9} (BlackBerry Connect: Started)
[37001] (13/06 21:11:37):{6} Log Cleaning Started.
[18005] (13/06 21:11:37):{4} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, Duration: 1245)
[30004] (13/06 21:11:37):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, Duration: 16)
[30004] (13/06 21:11:37):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:11:37):{4} (LoadDataSource: Started loading PicturesDesktop)
[38050] (13/06 21:11:37):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:11:37):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:11:37):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[38050] (13/06 21:11:37):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, Duration: 715)
[19036] (13/06 21:11:38):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 807)
[38050] (13/06 21:11:38):{4} (LoadDataSource: Finished)
[30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, Duration: 892)
[30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, Duration: 1045)
[30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 1208)
[38050] (13/06 21:11:38):{3} (LoadDataSource: Finished)
[30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, Duration: 1423)
[38036] (13/06 21:11:40):{9} (30B7FC93: Connected)
[50002] (13/06 21:11:40):{9} (BlackBerry Connect: Finished)
[59999] (13/06 21:11:41):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (13/06 21:15:12):{1} (Debug Log Level: 3)
[50001] (13/06 21:15:12):{1} (Event Log Level: -1)
[38017] (13/06 21:15:13):{1} (3.0.0.39)
[38018] (13/06 21:15:13):{1} (0.0.0.0)
[30004] (13/06 21:15:14):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 21:15:14):{9} (BlackBerry Connect: Started)
[37001] (13/06 21:15:14):{6} Log Cleaning Started.
[18005] (13/06 21:15:15):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, Duration: 1233)
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:15:15):{4} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, Duration: 18)
[30004] (13/06 21:15:15):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:15:15):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 21:15:15):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:15:15):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:15:15):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, Duration: 424)
[19036] (13/06 21:15:15):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 471)
[38050] (13/06 21:15:15):{4} (LoadDataSource: Finished)
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, Duration: 499)
[30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, Duration: 726)
[30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 863)
[38050] (13/06 21:15:16):{3} (LoadDataSource: Finished)
[30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, Duration: 1057)
[38036] (13/06 21:15:16):{9} (30B7FC93: Connected)
[50002] (13/06 21:15:16):{9} (BlackBerry Connect: Finished)
[59999] (13/06 21:15:17):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (13/06 21:16:27):{1} (Debug Log Level: 3)
[50001] (13/06 21:16:27):{1} (Event Log Level: -1)
[38017] (13/06 21:16:28):{1} (3.0.0.39)
[38018] (13/06 21:16:28):{1} (0.0.0.0)
[30004] (13/06 21:16:28):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 21:16:29):{9} (BlackBerry Connect: Started)
[37001] (13/06 21:16:29):{6} Log Cleaning Started.
[18005] (13/06 21:16:30):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, Duration: 1285)
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:16:30):{4} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, Duration: 17)
[30004] (13/06 21:16:30):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:16:30):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:16:30):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:16:30):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 21:16:30):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, Duration: 444)
[19036] (13/06 21:16:30):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 515)
[38050] (13/06 21:16:30):{4} (LoadDataSource: Finished)
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, Duration: 553)
[30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, Duration: 799)
[30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 944)
[38050] (13/06 21:16:31):{3} (LoadDataSource: Finished)
[38036] (13/06 21:16:31):{9} (30B7FC93: Connected)
[30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, Duration: 1101)
[50002] (13/06 21:16:31):{9} (BlackBerry Connect: Finished)
[59999] (13/06 21:16:31):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
Any ideas?
Best,
Paul

Hi Paul:
Thanks for reporting this issue. We’re looking into it.
I think removing the MediaSync files from your device will help solve this issue.
Be warned, after you do this, MediaSync won’t remember any of your previous selections.
Connect your phone and enable USB Massstorage
In Windows Explorer, find the drive you’ve been using with MediaSync
The path will be something like J:\home\user\system\Media Sync
Delete all the files here.
Go to %appdata%\Research In Motion\BlackBerry Media Sync
Delete all the files here.
Try using MediaSync again.
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

Blackberry Media sync crashes after updating in Windows Vista

Hi, I installed Desktop Manager v4.6. in Windows Vista Business edition. When I try to use the Media Manager, it tells me that the Blackberry Media Sync is not installed and it prompts me if I want to install it. After it downloads and attempts to install the Media Sync, it crashes, it says "Blackberry Desktop manager has stopped working" and you can only Close the program or check online for solutions (which they don't give you any). Any ideas why this happens?
Solved!
Go to Solution.

Personally, I don't use Media Manager. Don't like it.
You can enable Mass Storage on your Media Card and drag and drop files to and from the Media Card quite easily.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Media Sync crashes after install

Hi,
I'm runningv4.5.0.110 (Platform 2.7.0.90) on my 8310.
My Desktop Manager is v4.6.0.13 (Jun 20, 2008)
After downloadiung and installing Music Sync, it crashes everytime I try to run is with the typical Windows XP dialouge asking if I want to send this info to Microsoft.
Below is the Application Log entry generated at the time of failure.
Even if I can't make it work, I need to uninstall it to get the vanilla media manager to work.
Help!
Windows XP Application Log entry
Faulting application blackberry music sync.exe, version 1.1.0.24, stamp 49411411, faulting module kernel32.dll, version 5.1.2600.5512, stamp 4802a12c, debug? 0, fault address 0x00012aeb.

what is music sync?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Media Sync always crashes

My 8310 is running the most current Blackberry software.
I am on the most current version of Desktop Manager.
I downloaded and installed Blackberry Media Sync.
Application Event Log shows a successful install.
Every time I select Blackberry Media Sync from Desktop Manager, it fails with "an application error has occurred. would you like to inform MS, etc..."
Here's what the Application Event Log error entry shows.
Faulting application blackberry music sync.exe, version 1.1.0.24, stamp 49411411, faulting module kernel32.dll, version 5.1.2600.5512, stamp 4802a12c, debug? 0, fault address 0x00012aeb.
Any ideas?
Thanks,.
BB

Same problem with my Bold 9700

Media Sync crashes when importing art work from iTune

I downloaded Media Sync from blackberry.com and tried to import musics from iTune. I understand that the newest Media Sync should allow this. However, when I start the import process, I get an error message at the start when it's importing album art: "Media Sync has encountered a problem and needs to close. We are sorry for any inconveniences" and crashes. Below is the error log:
Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 5000
Date:  3/28/2009
Time:  11:05:40 AM
User:  N/A
Description:
EventType clr20r3, P1 blackberry music sync.exe, P2 2.0.0.19, P3 49bac5bc, P4 system, P5 2.0.0.0, P6 471ebf0d, P7 575, P8 1d, P9 n3ctrye2kn3c34sgl4zqyrbfte4m13nb, P10 NIL.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 63 00 6c 00 72 00 32 00   c.l.r.2.
0008: 30 00 72 00 33 00 2c 00   0.r.3.,.
0010: 20 00 62 00 6c 00 61 00    .b.l.a.
0018: 63 00 6b 00 62 00 65 00   c.k.b.e.
0020: 72 00 72 00 79 00 20 00   r.r.y. .
0028: 6d 00 75 00 73 00 69 00   m.u.s.i.
0030: 63 00 20 00 73 00 79 00   c. .s.y.
0038: 6e 00 63 00 2e 00 65 00   n.c...e.
0040: 78 00 65 00 2c 00 20 00   x.e.,. .
0048: 32 00 2e 00 30 00 2e 00   2...0...
0050: 30 00 2e 00 31 00 39 00   0...1.9.
0058: 2c 00 20 00 34 00 39 00   ,. .4.9.
0060: 62 00 61 00 63 00 35 00   b.a.c.5.
0068: 62 00 63 00 2c 00 20 00   b.c.,. .
0070: 73 00 79 00 73 00 74 00   s.y.s.t.
0078: 65 00 6d 00 2c 00 20 00   e.m.,. .
0080: 32 00 2e 00 30 00 2e 00   2...0...
0088: 30 00 2e 00 30 00 2c 00   0...0.,.
0090: 20 00 34 00 37 00 31 00    .4.7.1.
0098: 65 00 62 00 66 00 30 00   e.b.f.0.
00a0: 64 00 2c 00 20 00 35 00   d.,. .5.
00a8: 37 00 35 00 2c 00 20 00   7.5.,. .
00b0: 31 00 64 00 2c 00 20 00   1.d.,. .
00b8: 6e 00 33 00 63 00 74 00   n.3.c.t.
00c0: 72 00 79 00 65 00 32 00   r.y.e.2.
00c8: 6b 00 6e 00 33 00 63 00   k.n.3.c.
00d0: 33 00 34 00 73 00 67 00   3.4.s.g.
00d8: 6c 00 34 00 7a 00 71 00   l.4.z.q.
00e0: 79 00 72 00 62 00 66 00   y.r.b.f.
00e8: 74 00 65 00 34 00 6d 00   t.e.4.m.
00f0: 31 00 33 00 6e 00 62 00   1.3.n.b.
00f8: 20 00 4e 00 49 00 4c 00    .N.I.L.
0100: 0d 00 0a 00               ....
Can anyone help? Thanks!!
Solved!
Go to Solution.

Hi Music4lifebeats:
One of the tracks in your iTunes library seems to reporting an invalid Track Length. This is usually the result of a corrupt track. We can help identify what track is causing the problem...check you private messages.
You may be able to temporarily fix this problem by closing MediaSync and deleting the file %appdata%/ Research In Motion\BlackBerry Media Sync/ MediaSyncLibrary.tle.
However, if the corrupt file is still in your library, the problem will show up again.
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

Blackberry Media Sync and Windows 7 Beta

I recently downloaded the new Windows 7 Beta from Microsoft and set my computer up as a dual boot system (along side Vista) just to check it out and experiment. One of the issues i've noticed is that some installation programs do not recognize Windows 7 as a supported OS (no surprise here since it is just a Beta) even though it is more or less, Vista. One of these installation programs is the installer for Blackberry Media Sync. Was just wondering if anyone might have information on how to get around this, or, if RIM is working on updates to support the new OS. I know this is more an issue with Windows than it is with RIM, but it would be nice if RIM included the OS as an option. Thanks for your time, cheers to all.

OK guys I am not a geek I have no idea how to do this stuff. But it is Jan 2011 and I could not get my new laptop to recognize the Blackberry Curve 9700 so I could sync it up. What I did to solve this is I synced up the device with my old desktop, which I had not done in over 6 months after I had a hard drive crash on a laptop. Whatever happened, the device ended up with a bunch of new software on it and when I put it on the new laptop it synced up just fine. I don't know if this will help anybody but I hope so.

BlackBerry Media Sync error

Hello, has anyone run across the following error when trying to sync using the BlackBerry Media Sync tool?
"BlackBerry Media Sync received an error while transferring songs to the device. Check your media card and try again."
I've had a few users say that this is happening and I'm not sure how to resolve. Users have tried a different microSD card, different USB cable, wiped the device, different BlackBerry, verified that mass storage mode is enabled, verifed that they can drag files to the microSD through mass storage mode & transfer via Roxio media manager.
Any suggestiong would be much appreciated. Thanks!

I've been having this problem for ages and FINALLY sorted it today! It seems to be an issue with corrupt files: I've tried converting them to a different file format and they crash when they do that so I can only assume that some of them won't copy even if the original file plays OK in iTunes. The only workaround is to delete them on your playlist. You'll know which ones they are because that'll be the point at which MediaStync crashes out. Just take a note of them, exit MediaSync, remove them from your playlist, restart sync and repeat until you (finally) get the rest on there. Hint: don't delete the media before syncing as you'll have to go throuh the whole process from scratch, and you have to exit and restart MediaSync or it'll still look for the file. good luck!

Blackberry media sync stopped working

Description:
Stopped working
Problem signature:
Problem Event Name:                        CLR20r3
Problem Signature 01:                       blackberry media sync.exe
Problem Signature 02:                       3.0.0.36
Problem Signature 03:                       4b2ab1b7
Problem Signature 04:                       mscorlib
Problem Signature 05:                       2.0.0.0
Problem Signature 06:                       4a275af7
Problem Signature 07:                       344b
Problem Signature 08:                       15a
Problem Signature 09:                       System.UnauthorizedAccess
OS Version:                                          6.1.7600.2.0.0.256.1
Locale ID:                                             1033
Solved!
Go to Solution.

[30000] (23/06 0:0:43):{1} Current Date: 2010/06/23
[50001] (23/06 0:00:43):{1} (Debug Log Level: 3)
[50001] (23/06 0:00:43):{1} (Event Log Level: -1)
[38017] (23/06 0:00:48):{1} (3.0.0.39)
[38018] (23/06 0:00:48):{1} (0.0.0.0)
[30004] (23/06 0:00:52):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:00:54):{9} (BlackBerry Connect: Started)
[37001] (23/06 0:00:54):{5} Log Cleaning Started.
[30004] (23/06 0:00:56):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:00:56):{7} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:00:56):{7} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:00:56):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:00:56):{7} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:00:56):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:00:56):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{3} (TASK: Service Startup, Duration: 4128)
[30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, Duration: 33)
[30004] (23/06 0:00:56):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:00:56):{3} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:00:56):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:00:56):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, Duration: 296)
[19036] (23/06 0:00:56):{7} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:00:57):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:00:57):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:57):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 914)
[38050] (23/06 0:00:57):{7} (LoadDataSource: Finished)
[30004] (23/06 0:00:57):{7} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:00:57):{7} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:57):{7} (TASK: PictureServiceStartupTask, Duration: 962)
[30004] (23/06 0:00:58):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:00:58):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:58):{3} (TASK: Load_iTunes_Library, Duration: 2480)
[30004] (23/06 0:00:59):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:00:59):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:00:59):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2929)
[38050] (23/06 0:00:59):{3} (LoadDataSource: Finished)
[30004] (23/06 0:01:02):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:01:02):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:02):{3} (TASK: LoadMusicSourceTask, Duration: 6757)
[38036] (23/06 0:01:06):{9} (310AEB02: Connected)
[50002] (23/06 0:01:06):{9} (BlackBerry Connect: Finished)
[30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, Duration: 330)
[38050] (23/06 0:01:07):{5} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:01:07):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:07):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:07):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:01:08):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:01:08):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:08):{5} (TASK: Load_Picture_Library, Duration: 461)
[30004] (23/06 0:01:08):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:01:08):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:08):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 483)
[38050] (23/06 0:01:08):{5} (LoadDataSource: Finished)
[59999] (23/06 0:01:08):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:01:17):{1} (Debug Log Level: 3)
[50001] (23/06 0:01:17):{1} (Event Log Level: -1)
[38017] (23/06 0:01:22):{1} (3.0.0.39)
[38018] (23/06 0:01:22):{1} (0.0.0.0)
[30004] (23/06 0:01:26):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:01:29):{9} (BlackBerry Connect: Started)
[37001] (23/06 0:01:29):{5} Log Cleaning Started.
[30004] (23/06 0:01:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:01:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:01:30):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{3} (TASK: Service Startup, Duration: 4496)
[30004] (23/06 0:01:30):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:30):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:01:30):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:30):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, Duration: 34)
[30004] (23/06 0:01:30):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:30):{7} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:01:30):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:30):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, Duration: 300)
[19036] (23/06 0:01:31):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:01:31):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:01:31):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:31):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 795)
[38050] (23/06 0:01:31):{3} (LoadDataSource: Finished)
[30004] (23/06 0:01:31):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:01:31):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:31):{3} (TASK: PictureServiceStartupTask, Duration: 843)
[30004] (23/06 0:01:33):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:01:33):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:33):{7} (TASK: Load_iTunes_Library, Duration: 2912)
[30004] (23/06 0:01:34):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:01:34):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:34):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 3508)
[38050] (23/06 0:01:34):{7} (LoadDataSource: Finished)
[30004] (23/06 0:01:39):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:01:39):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:39):{7} (TASK: LoadMusicSourceTask, Duration: 8654)
[38036] (23/06 0:01:43):{9} (310AEB02: Connected)
[50002] (23/06 0:01:44):{9} (BlackBerry Connect: Finished)
[30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, Duration: 310)
[38050] (23/06 0:01:45):{5} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:01:45):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:01:45):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, Duration: 286)
[30004] (23/06 0:01:46):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:01:46):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:46):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 461)
[38050] (23/06 0:01:46):{5} (LoadDataSource: Finished)
[59999] (23/06 0:01:46):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[30004] (23/06 0:01:46):{7} (TASK: UploadUsageDataTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:49):{3} (TASK: Execute_Sync_Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:51):{C} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:01:55):{E} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[38052] (23/06 0:01:57):{3} (Autofill: False)
[38052] (23/06 0:01:57):{3} (SelectectedMusicFits: True)
[39008] (23/06 0:01:57):{3} (Available Space: 1082998784)
[50001] (23/06 0:04:58):{1} (Debug Log Level: 3)
[50001] (23/06 0:04:58):{1} (Event Log Level: -1)
[38017] (23/06 0:05:00):{1} (3.0.0.39)
[38018] (23/06 0:05:00):{1} (0.0.0.0)
[30004] (23/06 0:05:01):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:05:03):{8} (BlackBerry Connect: Started)
[37001] (23/06 0:05:03):{5} Log Cleaning Started.
[30004] (23/06 0:05:04):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:05:04):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:05:04):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: Service Startup, Duration: 2797)
[30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:04):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:04):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, Duration: 134)
[30004] (23/06 0:05:04):{9} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:04):{9} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:05:04):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{9} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:04):{9} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, Duration: 217)
[19036] (23/06 0:05:04):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 402)
[38050] (23/06 0:05:04):{3} (LoadDataSource: Finished)
[30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, Duration: 472)
[30004] (23/06 0:05:06):{9} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:06):{9} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:06):{9} (TASK: Load_iTunes_Library, Duration: 1838)
[30004] (23/06 0:05:06):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:06):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:06):{9} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2155)
[38050] (23/06 0:05:06):{9} (LoadDataSource: Finished)
[30004] (23/06 0:05:07):{9} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:05:07):{9} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:07):{9} (TASK: LoadMusicSourceTask, Duration: 3086)
[38036] (23/06 0:05:12):{8} (310AEB02: Connected)
[50002] (23/06 0:05:12):{8} (BlackBerry Connect: Finished)
[30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, Duration: 184)
[38050] (23/06 0:05:15):{5} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:15):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, Duration: 56)
[30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 59)
[38050] (23/06 0:05:15):{5} (LoadDataSource: Finished)
[59999] (23/06 0:05:15):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:05:48):{1} (Debug Log Level: 3)
[50001] (23/06 0:05:48):{1} (Event Log Level: -1)
[38017] (23/06 0:05:50):{1} (3.0.0.39)
[38018] (23/06 0:05:50):{1} (0.0.0.0)
[30004] (23/06 0:05:52):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:05:54):{8} (BlackBerry Connect: Started)
[37001] (23/06 0:05:54):{5} Log Cleaning Started.
[30004] (23/06 0:05:54):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:05:54):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:05:54):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{3} (TASK: Service Startup, Duration: 2868)
[30004] (23/06 0:05:54):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:54):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:05:54):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:54):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, Duration: 33)
[30004] (23/06 0:05:54):{9} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:54):{9} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:05:54):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:54):{9} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:05:54):{9} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:05:55):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:55):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:55):{3} (TASK: Load_Picture_Library, Duration: 326)
[19036] (23/06 0:05:55):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:05:55):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:55):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:55):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 750)
[38050] (23/06 0:05:55):{3} (LoadDataSource: Finished)
[30004] (23/06 0:05:55):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:05:55):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:55):{3} (TASK: PictureServiceStartupTask, Duration: 796)
[30004] (23/06 0:05:56):{9} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:05:56):{9} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:56):{9} (TASK: Load_iTunes_Library, Duration: 2004)
[30004] (23/06 0:05:57):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:05:57):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:57):{9} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2237)
[38050] (23/06 0:05:57):{9} (LoadDataSource: Finished)
[30004] (23/06 0:05:57):{9} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:05:57):{9} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:05:57):{9} (TASK: LoadMusicSourceTask, Duration: 2738)
[38036] (23/06 0:06:01):{8} (310AEB02: Connected)
[50002] (23/06 0:06:01):{8} (BlackBerry Connect: Finished)
[30004] (23/06 0:06:03):{9} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{9} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:06:04):{9} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{9} (TASK: Reload picture destination, Duration: 420)
[38050] (23/06 0:06:04):{C} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:04):{C} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, Duration: 54)
[30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 59)
[38050] (23/06 0:06:04):{C} (LoadDataSource: Finished)
[59999] (23/06 0:06:04):{C} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:06:17):{1} (Debug Log Level: 3)
[50001] (23/06 0:06:17):{1} (Event Log Level: -1)
[38017] (23/06 0:06:20):{1} (3.0.0.39)
[38018] (23/06 0:06:20):{1} (0.0.0.0)
[30004] (23/06 0:06:21):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:06:24):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:06:24):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: Service Startup, Duration: 2651)
[30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:24):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, Duration: 36)
[30004] (23/06 0:06:24):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:24):{7} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:06:24):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:24):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, Duration: 98)
[50002] (23/06 0:06:24):{9} (BlackBerry Connect: Started)
[37001] (23/06 0:06:24):{5} Log Cleaning Started.
[30004] (23/06 0:06:24):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:24):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[19036] (23/06 0:06:24):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 580)
[38050] (23/06 0:06:24):{3} (LoadDataSource: Finished)
[30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, Duration: 630)
[30004] (23/06 0:06:26):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:06:26):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:26):{7} (TASK: Load_iTunes_Library, Duration: 2097)
[30004] (23/06 0:06:27):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:06:27):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:27):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2579)
[38050] (23/06 0:06:27):{7} (LoadDataSource: Finished)
[30004] (23/06 0:06:27):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:06:27):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:27):{7} (TASK: LoadMusicSourceTask, Duration: 3094)
[38036] (23/06 0:06:31):{9} (310AEB02: Connected)
[50002] (23/06 0:06:31):{9} (BlackBerry Connect: Finished)
[30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, Duration: 314)
[38050] (23/06 0:06:34):{C} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:06:34):{C} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, Duration: 53)
[30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 57)
[38050] (23/06 0:06:34):{C} (LoadDataSource: Finished)
[59999] (23/06 0:06:34):{C} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:07:34):{1} (Debug Log Level: 3)
[50001] (23/06 0:07:34):{1} (Event Log Level: -1)
[38017] (23/06 0:07:36):{1} (3.0.0.39)
[38018] (23/06 0:07:36):{1} (0.0.0.0)
[30004] (23/06 0:07:37):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (23/06 0:07:40):{8} (BlackBerry Connect: Started)
[37001] (23/06 0:07:40):{5} Log Cleaning Started.
[30004] (23/06 0:07:40):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:07:40):{9} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:07:40):{9} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:07:40):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:07:40):{9} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:07:40):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:07:40):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{3} (TASK: Service Startup, Duration: 2931)
[30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, Duration: 38)
[30004] (23/06 0:07:40):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:07:40):{3} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:07:40):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:07:40):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, Duration: 270)
[19036] (23/06 0:07:41):{9} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:07:41):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:07:41):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:41):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 507)
[38050] (23/06 0:07:41):{9} (LoadDataSource: Finished)
[30004] (23/06 0:07:41):{9} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:07:41):{9} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:41):{9} (TASK: PictureServiceStartupTask, Duration: 556)
[30004] (23/06 0:07:42):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:07:42):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:42):{3} (TASK: Load_iTunes_Library, Duration: 2119)
[30004] (23/06 0:07:43):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:07:43):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:43):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2472)
[38050] (23/06 0:07:43):{3} (LoadDataSource: Finished)
[30004] (23/06 0:07:44):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:07:44):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:44):{3} (TASK: LoadMusicSourceTask, Duration: 3249)
[38036] (23/06 0:07:56):{8} (310AEB02: Connected)
[50002] (23/06 0:07:57):{8} (BlackBerry Connect: Finished)
[30004] (23/06 0:07:59):{9} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:07:59):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:08:00):{D} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:08:00):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:08:00):{D} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, Duration: 56)
[30004] (23/06 0:08:01):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:08:01):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:08:01):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 492)
[38050] (23/06 0:08:01):{D} (LoadDataSource: Finished)
[59999] (23/06 0:08:01):{D} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 0:24:39):{1} (Debug Log Level: 3)
[50001] (23/06 0:24:39):{1} (Event Log Level: -1)
[38017] (23/06 0:24:41):{1} (3.0.0.39)
[38018] (23/06 0:24:41):{1} (0.0.0.0)
[30004] (23/06 0:24:42):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 0:24:45):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 0:24:45):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: Service Startup, Duration: 2659)
[30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, Duration: 32)
[30004] (23/06 0:24:45):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:24:45):{7} (LoadDataSource: Started loading iTunes)
[30004] (23/06 0:24:45):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:24:45):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[38050] (23/06 0:24:45):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:24:45):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, Duration: 204)
[19036] (23/06 0:24:45):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 384)
[38050] (23/06 0:24:45):{3} (LoadDataSource: Finished)
[30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, Duration: 536)
[30004] (23/06 0:24:46):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:24:46):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:46):{7} (TASK: Load_iTunes_Library, Duration: 1557)
[50002] (23/06 0:24:47):{B} (BlackBerry Connect: Started)
[37001] (23/06 0:24:47):{5} Log Cleaning Started.
[30004] (23/06 0:24:48):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:24:48):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:48):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 3233)
[38050] (23/06 0:24:48):{7} (LoadDataSource: Finished)
[30004] (23/06 0:24:49):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 0:24:49):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:49):{7} (TASK: LoadMusicSourceTask, Duration: 3766)
[38036] (23/06 0:24:54):{B} (310AEB02: Connected)
[50002] (23/06 0:24:54):{B} (BlackBerry Connect: Finished)
[30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, Duration: 465)
[38050] (23/06 0:24:57):{5} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 0:24:57):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, Duration: 49)
[30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 53)
[38050] (23/06 0:24:57):{5} (LoadDataSource: Finished)
[59999] (23/06 0:24:58):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
[50001] (23/06 6:58:33):{1} (Debug Log Level: 3)
[50001] (23/06 6:58:33):{1} (Event Log Level: -1)
[38017] (23/06 6:58:41):{1} (3.0.0.39)
[38018] (23/06 6:58:41):{1} (0.0.0.0)
[30004] (23/06 6:58:44):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[37001] (23/06 6:58:50):{5} Log Cleaning Started.
[30004] (23/06 6:58:51):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (23/06 6:58:51):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (23/06 6:58:51):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:51):{3} (TASK: Service Startup, Duration: 7902)
[30004] (23/06 6:58:51):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:51):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 6:58:52):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (23/06 6:58:52):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 6:58:52):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 6:58:52):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (23/06 6:58:52):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:52):{7} (TASK: MusicServiceStartupTask, Duration: 69)
[30004] (23/06 6:58:52):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 6:58:52):{7} (LoadDataSource: Started loading iTunes)
[30004] (23/06 6:58:52):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:52):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 6:58:52):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, Duration: 853)
[19036] (23/06 6:58:53):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (23/06 6:58:53):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 6:58:53):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:53):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 1172)
[38050] (23/06 6:58:53):{3} (LoadDataSource: Finished)
[30004] (23/06 6:58:53):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (23/06 6:58:53):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:53):{3} (TASK: PictureServiceStartupTask, Duration: 1241)
[30004] (23/06 6:58:54):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (23/06 6:58:54):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:54):{7} (TASK: Load_iTunes_Library, Duration: 1999)
[38034] (23/06 6:58:57):{1} (3.0.0.39)
[38017] (23/06 6:58:57):{1} (3.0.0.39)
[38035] (23/06 6:58:57):{1} (Version does not require an update, or no update available.)
[38016] (23/06 6:58:57):{1}
[30004] (23/06 6:58:59):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (23/06 6:58:59):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:58:59):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 7127)
[38050] (23/06 6:58:59):{7} (LoadDataSource: Finished)
[30004] (23/06 6:59:01):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (23/06 6:59:01):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:01):{7} (TASK: LoadMusicSourceTask, Duration: 9407)
[30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void CheckForUpdate())
[30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, Duration: 6)
[38034] (23/06 6:59:05):{3} (3.0.0.39)
[38017] (23/06 6:59:05):{3} (3.0.0.39)
[38035] (23/06 6:59:05):{3} (Version does not require an update, or no update available.)
[38016] (23/06 6:59:05):{3}
[30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
[30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, Duration: 691)
[38036] (23/06 7:02:29):{8} (310AEB02: Attached)
[50002] (23/06 7:02:29):{B} (BlackBerry Connect: Started)
[38036] (23/06 7:02:39):{B} (310AEB02: Connected)
[50002] (23/06 7:02:40):{B} (BlackBerry Connect: Finished)
[30004] (23/06 7:02:46):{3} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 7:02:46):{D} (LoadDataSource: Started loading PicturesDevice)
[30004] (23/06 7:02:46):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (23/06 7:02:46):{D} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (23/06 7:02:46):{D} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (23/06 7:02:47):{3} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (23/06 7:02:47):{3} (TASK: Reload picture des

BlackBerry Media Sync Hangs on "Loading music library..."

Here is the BlackBerry Media Sync Log
[30000] (16/06 1:31:21):{1} Current Date: 2010/06/16
[50001] (16/06 1:31:21):{1} (Debug Log Level: 4)
[50001] (16/06 1:31:21):{1} (Event Log Level: -1)
[40002] (16/06 1:31:22):{1} (Constructing Media Sync API...)
[38017] (16/06 1:31:22):{1} (3.0.0.39)
[38018] (16/06 1:31:22):{1} (0.0.0.0)
[40002] (16/06 1:31:22):{6} (Initializing Media Sync API...)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[40002] (16/06 1:31:22):{4} (Checking for iTunes Version...)
[40003] (16/06 1:31:22):{4} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.iTunes.ITunesDetector.GetITunesVersion()
[40002] (16/06 1:31:22):{4} (Detecting: iTunes)
[40002] (16/06 1:31:22):{4} (Complete detection: iTunes, Status = NotInstalled)
[40002] (16/06 1:31:22):{4} (Detecting: WMP)
[40002] (16/06 1:31:22):{4} (Getting library info...)
[40002] (16/06 1:31:22):{4} (Info includes #tracks = 2940, Library ID = 2367277293702742018)
[40002] (16/06 1:31:22):{4} (Complete detection: WMP, Status = VersionSupported)
[40002] (16/06 1:31:22):{4} (Detecting: PicturesDesktop)
[40002] (16/06 1:31:22):{4} (Getting library info...)
[40002] (16/06 1:31:22):{4} (Info includes #tracks = -1, Library ID = null)
[40002] (16/06 1:31:22):{4} (Complete detection: PicturesDesktop, Status = VersionSupported)
[40002] (16/06 1:31:22):{4} (Detecting: PicturesDevice)
[40002] (16/06 1:31:22):{4} (Getting library info...)
[40002] (16/06 1:31:22):{4} (Info includes #tracks = -1, Library ID = null)
[40002] (16/06 1:31:22):{4} (Complete detection: PicturesDevice, Status = VersionSupported)
[40002] (16/06 1:31:22):{4} (Setting default media Sources...)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, Duration: 201)
[40002] (16/06 1:31:22):{3} (Constructing DataSource: PicturesDesktop)
[38050] (16/06 1:31:22):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, Duration: 13)
[40002] (16/06 1:31:22):{4} (Constructing DataSource: WMP)
[38050] (16/06 1:31:22):{4} (LoadDataSource: Started loading WMP)
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: API_LOAD_DATASOURCE_WMP, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (16/06 1:31:22):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (16/06 1:31:22):{9} (Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader)
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Progressing, TRANSITION: none, OPERATION: Void <LoadLibrarySTA>b__0(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
   at Rim.Application.Utilities.FileSystem.FullPath.IsSamePath(IFullPath sourcePath)
   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.IsInWMPAutoPlaylistLocation(IFilePath path)
   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<GetWMPAudioPlaylistsAsWMPMedia>d__24.MoveNext()
   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<get_Tracks>d__6.MoveNext()
   at Rim.Media.Source.Music.MusicLibrary.GetLibrary(IReadOnlyLibrarySimple importer, ICancelable task)
   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.LoadLibrary(ICancelable task)
   at Rim.Media.Source.WindowsMedia.WMPDataSource.LoadLibrary(Boolean firstLoad, ICancelable task)
   at Rim.Media.Source.WindowsMedia.WMPDataSource.<>c__DisplayClass1.<LoadLibrarySTA>b__0()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, Duration: 62)
[30004] (16/06 1:31:22):{4} (TASK: API_LOAD_DATASOURCE_WMP, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
   at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
   at Rim.Application.Tasks.Task.RunOneOperation()
   at Rim.Application.Tasks.Task.Run()
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
   at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
   at Rim.Application.Tasks.Task.RunOneOperation()
   at Rim.Application.Tasks.Task.Run()
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, Duration: 70)
[40002] (16/06 1:31:22):{6} (Device file access monitor created.)
[40002] (16/06 1:31:22):{6} (Specific device requested: False)
[40002] (16/06 1:31:22):{6} (Device found: 312B7079)
[40002] (16/06 1:31:22):{6} (Total devices found: 1)
[37001] (16/06 1:31:22):{6} Log Cleaning Started.
[40002] (16/06 1:31:22):{B} (DevMan(1) - Searching for connected device: 312B7079)
[40002] (16/06 1:31:22):{B} (DevMan(2) - Found connected device: 312B7079)
[50002] (16/06 1:31:22):{B} (BlackBerry Connect: Started)
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, Duration: 116)
[19036] (16/06 1:31:22):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 152)
[38050] (16/06 1:31:22):{3} (LoadDataSource: Finished)
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, Duration: 178)
[38036] (16/06 1:31:24):{B} (312B7079: Connected)
[40002] (16/06 1:31:24):{B} (Model: 9550, JavaAppsVersion: 5.0.0.607)
[40002] (16/06 1:31:24):{B} (Retrieving mass storage volumes, attempt = 1)
[40002] (16/06 1:31:24):{B} (Now looking at the volumes found on the device.)
[40002] (16/06 1:31:24):{B} (Checking mass storage volumes to see if they are ready...)
[40002] (16/06 1:31:24):{B} (--> Mass storage volume: vol.Path = I:\, vol.IsMediaMounted = True)
[40002] (16/06 1:31:24):{B} (--> Mass storage volume: vol.Path = J:\, vol.IsMediaMounted = True)
[40002] (16/06 1:31:24):{B} (Done looking at volumes. Attempt: 1, Volume are ready: True)
[40002] (16/06 1:31:24):{B} (Enabling drive (I:\), Attempt = 1)
[40002] (16/06 1:31:24):{B} (Waiting until drive is ready (I:\)...)
[40002] (16/06 1:31:24):{B} (Verified drive is ready (I:\).)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (I:\).)
[40002] (16/06 1:31:24):{B} (Drive state (I:\) - ENABLED)
[40002] (16/06 1:31:24):{B} (Enabling drive (J:\), Attempt = 1)
[40002] (16/06 1:31:24):{B} (Waiting until drive is ready (J:\)...)
[40002] (16/06 1:31:24):{B} (Verified drive is ready (J:\).)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (J:\).)
[40002] (16/06 1:31:24):{B} (Drive state (J:\) - ENABLED)
[40002] (16/06 1:31:24):{B} (Processing results of drive intialization.)
[40002] (16/06 1:31:24):{B} (Number of successful drives: 2)
[40002] (16/06 1:31:24):{B} (Number of failed drives: 0)
[40002] (16/06 1:31:24):{B} (End, Successful = True)
[50002] (16/06 1:31:24):{B} (BlackBerry Connect: Finished)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (I:\).)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (J:\).)
[40002] (16/06 1:31:24):{B} (Setting default drive: {0}J:\BlackBerry)
[30004] (16/06 1:31:25):{8} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[40002] (16/06 1:31:25):{E} (Constructing DataSource: PicturesDevice)
[38050] (16/06 1:31:25):{E} (LoadDataSource: Started loading PicturesDevice)
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (16/06 1:31:25):{E} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[40002] (16/06 1:31:25):{E} (Reading device volumes...)
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, Duration: 14)
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 15)
[38050] (16/06 1:31:25):{E} (LoadDataSource: Finished)

Hi Icetreay:
Thanks for reporting this.
It looks like we make assumptions about where the physical playlists in Windows Media Player are stored on the computer. They usually reside in a folder like: C:\Users\username\Music\Playlists\test.wpl
However, you must have a playlist located outside of this folder and it’s causing Media Sync to fail.
You could do a search of your computer to find all *.wpl files.
The ones that would cause us problems are playlists that are near the root. Ie
C:\myplaylist\list.wpl
C:\myplaylists\lists\list.wpl
If you move or delete these playlists, we should work again.
This issue will be fixed in the next version.
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

Blackberry Media Sync 3.0 not loading music libary

I have a Storm 9530 running v5.0.0.328 and the Media Sync is long working. I am running XP and keep getting differnt problems.
1. It does not load the music libary. It just hangs saying "loading music lilbary..."
2. I want to use it with Windows Media player but when I select it under options and click ok it goes right back to itunes. Even with keeping it at iTunes it does not load anything.
3. Sometimes I get the message "failled to load media".
4. Sometimes I put it on and it says need to turn on mass storage mode but it's already on.
5. Sometimes it says it does not reconise my devise at all.
6. Sometimes when I try to move it from iTunes to Windows Media Player it just frezzes all together and I need to restart it only to get another one of these errors.
The last version of Media Sync has been crashing for a couple months now and not syncing anything. I was thinking 3.0 would fix it. Nothing seems to be working. Please help.

Hi corbettcj:
It’s difficult to determine exactly what the problem is, but it sounds like some Media Sync data files may have become corrupted. I’ll give you instructions to clear these files away and hopefully the music libraries will load again.
- Open Windows Explorer and go to %appdata%\Research In Motion\BlackBerry Media Sync
- Delete all the files / folders here
Try to launch Media Sync again. Hopefully this will help your music libraries load properly.
Hopefully the errors with device connection don’t happen too often. Sometimes Windows will fail to recognize the Blackberry and thus Media Sync also can’t see it. The solution is usually to unplug/replug or restart the computer.
Let us know what happens. We can offer more trouble shooting steps if this doesn’t work.
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

Media Sync Crash

I'm trying to run Blackberry Media Sync and I always crashes and gives the message the Blackberry Media Sync has stopped working. I have uninstalled and reinstalled a couple of times.   The first time I run it after install it will come up with the configuration screen but then crashes everytime after that. I've included the last couple of log entries below:
Media.WMPDataSource.LoadLibrary(Object firstLoad){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (18/08 23:39:45):{1} (Debug Log Level: 3)
[50001] (18/08 23:39:45):{1} (Event Log Level: -1)
[38017] (18/08 23:39:45):{1} (2.0.0.28)
[38018] (18/08 23:39:45):{1}
[38050] (18/08 23:39:45):{D} (LoadDataSource: Started loading WMP)
[50002] (18/08 23:39:45):{F} (BlackBerry Connect: Started)
[37001] (18/08 23:39:45):{C} Log Cleaning Started.
[38050] (18/08 23:39:45):{10} (Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader)
[59999] (18/08 23:39:45):{10} EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK:    at Rim.Application.Utilities.FullPath.ValidateParamIsRooted(String path, String argumentName){CRLF}   at Rim.Application.Utilities.FullPath..ctor(String path){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.SetAlbumArtProperties(TrackBuilder trackBuilder, String sourcePath, String collectionID, IWMPMedia track){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.GetTrackBuilder(IWMPMedia track, IntegerTrackId trackID, Int32 authorAtom, Int32 albumAtom, Int32 genreAtom, String sourcePath){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<GetAllTracks>d__9.MoveNext(){CRLF}   at Rim.Media.Source.Unite.UniteLibrary.GetLibrary(IReadOnlyLibrarySimple importer){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.LoadLibrary(){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSource.LoadLibrary(Object firstLoad){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (18/08 23:43:18):{1} (Debug Log Level: 3)
[50001] (18/08 23:43:18):{1} (Event Log Level: -1)
[38017] (18/08 23:43:19):{1} (2.0.0.28)
[38018] (18/08 23:43:19):{1}
[50002] (18/08 23:43:19):{E} (BlackBerry Connect: Started)
[37001] (18/08 23:43:19):{C} Log Cleaning Started.
[38050] (18/08 23:43:19):{D} (LoadDataSource: Started loading WMP)
[38050] (18/08 23:43:19):{10} (Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader)
[38034] (18/08 23:43:19):{6} (2.0.0.27)
[38017] (18/08 23:43:19):{6} (2.0.0.28)
[38035] (18/08 23:43:19):{6} (No update instructions found for the currently installed version.)
[38016] (18/08 23:43:19):{6}
[59999] (18/08 23:43:19):{10} EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK:    at Rim.Application.Utilities.FullPath.ValidateParamIsRooted(String path, String argumentName){CRLF}   at Rim.Application.Utilities.FullPath..ctor(String path){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.SetAlbumArtProperties(TrackBuilder trackBuilder, String sourcePath, String collectionID, IWMPMedia track){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.GetTrackBuilder(IWMPMedia track, IntegerTrackId trackID, Int32 authorAtom, Int32 albumAtom, Int32 genreAtom, String sourcePath){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<GetAllTracks>d__9.MoveNext(){CRLF}   at Rim.Media.Source.Unite.UniteLibrary.GetLibrary(IReadOnlyLibrarySimple importer){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.LoadLibrary(){CRLF}   at Rim.Media.Source.WindowsMedia.WMPDataSource.LoadLibrary(Object firstLoad){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)

Same problem with my Bold 9700

Media Sync crashed

I installed Media Sync 2.0. Media Sync connected to my Blackberry Bold. After I picked the iTunes playlists and hit sync, error message said "Blackberry Media Sync has encountered a problem and needs to locse." I have reinstalled Media Sync, fixed .Net and updated iTunes, still doesn't work.
Here is log of Media Sync:
[50001] (07/04 20:38:11):{1} (Debug Log Level: 3)
[50001] (07/04 20:38:11):{1} (Event Log Level: -1)
[38017] (07/04 20:38:12):{1} (2.0.0.20)
[38018] (07/04 20:38:12):{1}
[37001] (07/04 20:38:12):{A} Log Cleaning Started.
[50002] (07/04 20:38:12):{4} (BlackBerry Connect: Started)
[38050] (07/04 20:38:12):{B} (LoadDataSource: Started loading ITUNES)
[38050] (07/04 20:38:12):{B} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[38050] (07/04 20:38:14):{B} (LoadDataSource: Finished)
[38034] (07/04 20:38:14):{6} (2.0.0.20)
[38017] (07/04 20:38:14):{6} (2.0.0.20)
[38035] (07/04 20:38:14):{6} (Version does not require an update, or no update available.)
[38016] (07/04 20:38:14):{6}
[38036] (07/04 20:38:24):{4} (256525EA: Connected)
[50002] (07/04 20:38:24):{4} (BlackBerry Connect: Finished)
[38041] (07/04 20:38:25):{6} (Data communication succeeded: True)
[38040] (07/04 20:38:25):{6}
[18005] (07/04 20:39:43):{1} EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK:    at Rim.Application.Utilities.Validate.ParamNotNullOrEmpty(String argument, String argumentName){CRLF}   at Rim.Application.Utilities.FullPath..ctor(String path){CRLF}   at Rim.Application.Utilities.FullPath.Combine(SpecialFolder specialFolder, String[] relativePaths){CRLF}   at Rim.Media.Sync.SyncSession.DeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.TryDeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.InitializeSynchronization(BlackBerryDriveInfo drive){CRLF}   at Rim.Media.Sync.SyncSession.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_DoWork(Object sender, DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
[59999] (07/04 20:39:43):{1} EXCEPTION: System.Reflection.TargetInvocationException -- MESSAGE: Exception has been thrown by the target of an invocation. -- STACK:    at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner){CRLF}   at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner){CRLF}   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks){CRLF}   at System.Delegate.DynamicInvokeImpl(Object[] args){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj){CRLF}   at System.Threading.ExecutionContext.runTryCode(Object userData){CRLF}   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData){CRLF}   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallbacks(){CRLF}   at System.Windows.Forms.Control.WndProc(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m){CRLF}   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam){CRLF}   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg){CRLF}   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.RunDialog(Form form){CRLF}   at System.Windows.Forms.Form.ShowDialog(IWin32Window owner){CRLF}   at Net.Rim.Unite.MusicSync.BBMusicSyncForm.mSyncButton_Click(Object sender, EventArgs e){CRLF}   at System.Windows.Forms.Control.OnClick(EventArgs e){CRLF}   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks){CRLF}   at System.Windows.Forms.Control.WndProc(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m){CRLF}   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam){CRLF}   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg){CRLF}   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.Run(ApplicationContext context){CRLF}   at Net.Rim.Unite.MusicSync.Program.Main(String[] args)
[59999] (07/04 20:39:43):{1} INNER EXCEPTION: System.ApplicationException -- MESSAGE: Sync failed unexpectedly -- STACK:    at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
[59999] (07/04 20:39:43):{1} INNER EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK:    at Rim.Application.Utilities.Validate.ParamNotNullOrEmpty(String argument, String argumentName){CRLF}   at Rim.Application.Utilities.FullPath..ctor(String path){CRLF}   at Rim.Application.Utilities.FullPath.Combine(SpecialFolder specialFolder, String[] relativePaths){CRLF}   at Rim.Media.Sync.SyncSession.DeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.TryDeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.InitializeSynchronization(BlackBerryDriveInfo drive){CRLF}   at Rim.Media.Sync.SyncSession.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_DoWork(Object sender, DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
[50001] (07/04 20:44:34):{1} (Debug Log Level: 3)
[50001] (07/04 20:44:34):{1} (Event Log Level: -1)
[38017] (07/04 20:44:34):{1} (2.0.0.20)
[38018] (07/04 20:44:34):{1}
[50002] (07/04 20:44:34):{4} (BlackBerry Connect: Started)
[37001] (07/04 20:44:34):{A} Log Cleaning Started.
[38050] (07/04 20:44:35):{B} (LoadDataSource: Started loading ITUNES)
[38050] (07/04 20:44:35):{B} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[38050] (07/04 20:44:35):{B} (LoadDataSource: Finished)
[38034] (07/04 20:44:37):{8} (2.0.0.20)
[38017] (07/04 20:44:37):{8} (2.0.0.20)
[38035] (07/04 20:44:37):{8} (Version does not require an update, or no update available.)
[38016] (07/04 20:44:37):{8}
[38036] (07/04 20:44:38):{4} (256525EA: Connected)
[50002] (07/04 20:44:38):{4} (BlackBerry Connect: Finished)
[38041] (07/04 20:44:39):{6} (Data communication succeeded: True)
[38040] (07/04 20:44:39):{6}
[18005] (07/04 20:44:40):{1} EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK:    at Rim.Application.Utilities.Validate.ParamNotNullOrEmpty(String argument, String argumentName){CRLF}   at Rim.Application.Utilities.FullPath..ctor(String path){CRLF}   at Rim.Application.Utilities.FullPath.Combine(SpecialFolder specialFolder, String[] relativePaths){CRLF}   at Rim.Media.Sync.SyncSession.DeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.TryDeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.InitializeSynchronization(BlackBerryDriveInfo drive){CRLF}   at Rim.Media.Sync.SyncSession.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_DoWork(Object sender, DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
[59999] (07/04 20:44:40):{1} EXCEPTION: System.Reflection.TargetInvocationException -- MESSAGE: Exception has been thrown by the target of an invocation. -- STACK:    at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner){CRLF}   at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner){CRLF}   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks){CRLF}   at System.Delegate.DynamicInvokeImpl(Object[] args){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj){CRLF}   at System.Threading.ExecutionContext.runTryCode(Object userData){CRLF}   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData){CRLF}   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme){CRLF}   at System.Windows.Forms.Control.InvokeMarshaledCallbacks(){CRLF}   at System.Windows.Forms.Control.WndProc(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m){CRLF}   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam){CRLF}   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg){CRLF}   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.RunDialog(Form form){CRLF}   at System.Windows.Forms.Form.ShowDialog(IWin32Window owner){CRLF}   at Net.Rim.Unite.MusicSync.BBMusicSyncForm.mSyncButton_Click(Object sender, EventArgs e){CRLF}   at System.Windows.Forms.Control.OnClick(EventArgs e){CRLF}   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks){CRLF}   at System.Windows.Forms.Control.WndProc(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m){CRLF}   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m){CRLF}   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam){CRLF}   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg){CRLF}   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context){CRLF}   at System.Windows.Forms.Application.Run(ApplicationContext context){CRLF}   at Net.Rim.Unite.MusicSync.Program.Main(String[] args)
[59999] (07/04 20:44:40):{1} INNER EXCEPTION: System.ApplicationException -- MESSAGE: Sync failed unexpectedly -- STACK:    at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
[59999] (07/04 20:44:40):{1} INNER EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK:    at Rim.Application.Utilities.Validate.ParamNotNullOrEmpty(String argument, String argumentName){CRLF}   at Rim.Application.Utilities.FullPath..ctor(String path){CRLF}   at Rim.Application.Utilities.FullPath.Combine(SpecialFolder specialFolder, String[] relativePaths){CRLF}   at Rim.Media.Sync.SyncSession.DeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.TryDeleteOldTempFiles(){CRLF}   at Rim.Media.Sync.SyncSession.InitializeSynchronization(BlackBerryDriveInfo drive){CRLF}   at Rim.Media.Sync.SyncSession.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SyncSelectedPlaylists(SyncInfo info){CRLF}   at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_DoWork(Object sender, DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e){CRLF}   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

Hi zoelou:
MediaSync expects you to have the special ‘My Music’ folder on your system. looks to me like MediaSync is crashing because it isn’t finding that folder.
If you can re-create this folder, MediaSync should work properly.
cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

Blacberry Bold and Blackberry Media Sync

I have been trying to use Blackberry Media Sync to sync my playlists with my bb. My bb desktop manager 4.6.0.13 is working fine, recognizes my device,etc. When I try to use Media Sync I get an error message ' Blackberry Media Sync failed to connect to your device. I have uninstalled and reinstalled software, upgraded my handhelds software to the latest version, media card support is on, mass storage mode support is on. i have att and their tech division cant solve my prob. please help

OK guys I am not a geek I have no idea how to do this stuff. But it is Jan 2011 and I could not get my new laptop to recognize the Blackberry Curve 9700 so I could sync it up. What I did to solve this is I synced up the device with my old desktop, which I had not done in over 6 months after I had a hard drive crash on a laptop. Whatever happened, the device ended up with a bunch of new software on it and when I put it on the new laptop it synced up just fine. I don't know if this will help anybody but I hope so.

BlackBerry Media Sync has encountered a problem and needs to close

I have been trying to sync my BB Curve with Media Sync and am continually receiving the same error message, "BlackBerry® Media Sync has encountered a problem and needs to close. We are sorry for the inconvenience."
I have tried restarting the computer, insalling and reinstalling, MediaSync, Desktop Manager and iTunes. All these actions seem to be ineffectivei n syncing music to my Curve via Media Sync and I keep receiving the same error message. I am able to manually move music from iTunes onto my Memory Card in the E: Drive. Any assistance in troubleshooting Media Sync would be greatly appreciated. Thanks
System Specs:
BlackBerry Media Sync 2.0.0.27
BlackBerry Desktop Software 5.0
BlackBerry Curve 8310 (v4.5.0.110)
-8 GB Kingston MicroSDHC
iTunes 8.2.1.6
Windows XP SP2
Solved!
Go to Solution.

Hi and welcome to the forums!
BlackBerry Media Sync 2.0 terminates unexpectedly
The Microsoft® .NET framework used by the BlackBerry Media Sync product is not installed properly or has become corrupted.
Thanks,
Bifocals
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Blackberry Media Sync Crashing on Startup

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