Blackberry not receiving email or accessing internet

My Blackberry Bold 9650 is not receiving email from any of my 3 accounts and it is not accessing the internet. I know this happened once before. I ran the diagnostic for the under options - mobil network. But I don't remember what to do next.
Please help.

Hi there KateO!
Your Blackberry not receiving email just isn't right! Email access is so important so let's get you back into mobile data!
As always SuzyQ has provided excellent information! Hopefully these steps worked out! You can also stay up to date by processing a "Register Now"! Here are the steps:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=15842
Let me know if you're connected again!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

Similar Messages

Recipients not receiving emails even though internet provider shows post in it's esnd folder. Started happening with no changes in configuratuin. Thanks

Sending emails from my laptop using Thunderbird I get the usual "connecting to...., sending to...,message sent" But recipients do not receive post even though my internet provider's sent folder contains the posts. Cox is my email provider and I can send posts from their WebMail site.
There were no changes in configuration.
I should note that I was using a "free" WiFi in Nicaragua.
Also, I receive emails just fine.
Cox says it's my email client but I don't see how it could be you guys isince Cox had had to receive the posts in order to put them in the sent folder.
Thanks
[email protected]

have you tried mail to multiple domains or all say cox.net. I have a feeling your email might have got a bad reputation in deepest darkest Africa.

When I had my old blackberry connected to my computer, all incoming emails were routed to my outlook so I did not get mails on my blackberry. How do I get it so my iphone4 does not receive emails when connected to my computer?

I am getting my iphone inbox bombarded so would like it to not receive emails when connected to my computer. My old blackberry had an app that took care of this which worked really well. Am wondering if I can do the same with my iphone4.

Blackberries were/are able to do that with some types of e-mail accounts because the mail is routed to an intermediary (BlackBerry Service).
There is no equivalent for the iPhone as the phone communicates directly with the mail servers and does not go through a 3rd party.

I'm not receiving emails. Internet connection is fine. I was told by my provider that I need to reset my emails. How do I do that without losing all emails in my inbox?

I'm not receiving emails. Internet connection is fine. I was told by my provider that I need to reset my emails. How do I do that without losing all emails in my inbox?

Hi..
If you are using Mac Mail, from the Mail menu bar top of your screen click Mail > Take All Accounts Offline then click Take All Accounts Online.
You should not lose any unopened or saved mail.

I have BIS but can't send/receive email, surf with internet browser

i have BB Curve 8520. My BIS was running smoothly (sending and receiving emails real time and surfing the net through BIS), until i noticed when i tried to reply to an email that came in, it won't send. i noticed that it's fluctuating. i was able to send the email after a few minutes... then a few minutes later, i received a replied email from my friend, and when i tried to send my reply, i wasn't able to. also, i can't surf using the browser with the "internet browser" as default. i tried using my wifi and then suddenly all my emails started coming in, all emails that were not able to go through hours ago. my big question was why do i need to turn on wifi just to receive emails. but since i had my BIS for 2 months now, i can send and receive emails and surf through BIS itself without turning on the wifi. also, i can't use any of my apps like facebook, twitter, yahoo messenger, etc. They used to work fine with BIS... but now, i have to turn on the wifi connection, so i could log in with them. aren't these supposed to be running through BIS only?
I have GPRS on top, not gprs.
so, i wiped out my BB and deleted all third party apps. when this was done, i received emails telling me "Your handheld has been registered with the wireless network" and even got "Activation Server" emails telling me that the emails that i have previously set up are now up and running. so i thought my BB is now ok.. i tried surfing, it was okay. after like about 5 minutes, it was down again. tried sending email but can't... i turned on the wifi and boom! the emails started coming in again.
i have the Host Routing Tables and my Service Books in my BB. I have GPRS (not gprs) on top which means i have active BIS. i have registered my HRTs several times... and resending my service books... same thing...
-My carrier has not reported any data outage.
- I'm in an area where I've had RIM data services (for months now). It has always been working well. I've never really had any problems with my BIS until 4 days ago when it just suddenly stopped sending/receiving emails, surfing through internet browser, using facebook, twitter, ym apps, etc..
-the big mystery is when i turn on the wifi, the emails suddenly go through and i can send emails. i can open apps that used to only run on BIS. this is ok i guess, but i could never do any of these if i'm not connected to wifi.
-i've read somewhere that it may be some application error or something, so I've wiped out my BB thrice now, deleted all third party apps, everything is clean i guess, but still I end up with the same problem.
-i updated my OS, same problem.. wiped it out... used BBSAK, reinstalled OS... same thing...
can you help me out with this? i have tried battery pull, wipe out and OS reinstallation lots of times but same problem happens...

Hi tarifiq and welcome to the BlackBerry Support Community Forums!
Can you send me a private message with your PIN so I can check this out for you?
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Not receiving Email

I am not receiving email. I am running System 10.6.8 on a MacBook Air.
Email takes a long time to 'load' followed by an error message, shown below, on each of my 4 accounts, 2 AOL and 2 Gmail. Each account is 'imap'. The 2 Gmail account have the same error message.
There may be a problem with the mail server or network. Verify the settings for account “******” or try again.
The server returned the error: The connection to the server “imap.aol.com” on port 993 timed out.
I have emptied the cache in Safari.
I am, however, able to receive email from these accounts on my iPad.

Are you using Safari (using web access to your email) or are you setting the accounts up in the mail application? With Safari you probably just have to have the right userid and password, there are probably no settings right?
With the mail tool, I'd verify that your email address and password are correct by actually trying web access for gmail on safari just to make sure they're right. if you're like me, you have a million userids and passwords and it's easy to mistake one for another. Once you have done that, I'd delete the accounts in Mail and try re-adding them starting with the gmail accounts. It should set the all up for you.
Also remember if you don't have an internet connection you could get an error as well. I'm sure someone else will pipe up with the Apple document for troubleshooting mail.

New ISP - not receiving email

I have a relative with an eMac running 10.3.9. She recently switched to a new ISP and is not receiving email in Mail. She has to use web mail to retrieve it. Sent mail goes out ok from Mail, web-surfing works. She revised the account information in the previous email account in Mail, typing in the new email address, password and server info. I believe the problem is that she should create a new email account in Mail and disable the old account (archive and delete). Any ideas to resolve the incoming email issue? I will try my idea tonight and report whether it works or not.

Hi RarelyDan,
Welcome to the Apple Discussion forums!
You may wish to try the troubleshooting tips found in Apple's Mail Help:
"If you can't receive email, try the following:
▪ Send yourself a test email. The mail has to go out through your outgoing mail server and back into your incoming mail server. This is a good basic test of your account and server information.
▪ Make sure your computer can perform other Internet tasks, such as opening a webpage. If not, choose Apple menu > System Preferences and click Network. Choose Network Status from the Show pop-up menu. A green dot indicates that you are connected to the Internet or a network. If you aren't connected, go to the Finder and choose Help > Mac Help, then search for "Connecting to the Internet."
▪ Choose Mail > Preferences and click Accounts. Verify your account name and password. Your account name will usually be either your email address ([email protected]) or the part of your email address to the left of the "@" (tclark3). If your Internet service provider (ISP) lets you access your email via a web browser, you may be able to verify your name and password there. If the same information does not work using a web browser or your ISP doesn't offer a web-based mail option, confirm your user name and password with your ISP or network administrator. Remember to type your email password, not your Mac OS X user account password or ISP password (if different).
▪ Find out if you can reach your incoming mail server from your computer. Open Network Utility, located in Applications/Utilities, and click Ping. Ping is a simple network testing tool that shows whether a server computer is running and can be reached from your computer. Type the mail server name (such as mail.mac.com) or IP address in the address field, and click Ping. If you see 10 repeating lines, then the server can be reached. If you see a message such as "ping: unknown host bogus.apple.com," then the server is either down or unreachable.
▪ Mail works with the following account types: POP, IMAP, .Mac, and Exchange (only if configured as an IMAP server). You can't log in directly to Hotmail, AOL, or any service that does not support POP or IMAP access, and retrieve email using Mail.
▪ If you have an IMAP account, it may be placed "offline" if Mail can't access it. Choose Mailbox > Online Status. If you see the choices Go Online or Take Account Online, connect to the Internet, and then choose Mailbox > Online Status > Go Online.
▪ Make sure there is no firewall software blocking email traffic. A firewall works by selectively blocking network traffic. Mac OS X has a built-in firewall, which you turn on and off using the Sharing pane of System Preferences. Open System Preferences and click Sharing, then click Firewall. Make sure your firewall is off.
▪ You may be affected by another firewall, either software installed separately from Mac OS X or built into an Internet sharing router, or administered by your ISP or network administrator. Contact the appropriate person to find out whether a firewall may be in place.
▪ If you have changed options (such as Use SSL or Authentication) in the Advanced pane of your email account preferences, check with your ISP or system administrator for the correct settings."
post back if still no luck or you have additional questions or comments,
LS

OWA is not receiving emails // SBS 2003

Hi Guys!
I have a following problem on my SBS 2003 Server, I do not receive emails when I access my mailbox with Outlook Web Access from home or any remote location. But if the outlook on my workstation is left on it is ok, mails are popping up right away on the
OWA too.
It was working great for me for many years.
I looked over the internet but nothing seemed to help yet...
I deleted and then created new .ost file, I have cashed mode switched off, I deleted forwarding rule that I had to my private account.
Do you have any ideas what might cause this?
Any help would be appreciated!

Most interesting. From the sound of it your Outlook is somehow set to trigger the release of mail into the Exchange server, which I have never seen. Whether SMTP or POP3, mail should arrive at the Server and OL or OWA are just "windows" or "periscopes" to
allow viewing. Is it possible that your Outlook is popping for the mail and the default mailbox is the Exchange server?
For your home copy of OL, consider Outlook Anywhere instead of VPN. VPN's are old school and expose your business network to any nastiness that creeps into your remote systems. You will find instructions on the RWW landing page.
For SMTP... you should have a static IP at the office, forward port 25 from your edge device/firewall/router to the ip of your SBS, then change your MX record at your public DNS host to point to your public IP (some use A records for the IP and the
MX points to the A record, some use IP numbers, check with your DNS host), then run the CEICW wizard specifying SMTP mail.
As for mail getting lost or something going wrong.... yes it can. But so can POP3. Historically there have been more issues with POP3 than SMTP. Consider that only the smallest of the organizations would use POP3, that every business larger
than those in the SBS space uses SMTP and you get the idea. SMTP is "store and forward", meaning if your system is off line for some little time the mail will still come. Usually it will not be returned to sender for about 48 hours, which is sufficient
time to get the SBS back on line or to change the MX record back until it is. There are also web services that will act as backup mail servers and hold your mail, some that will allow "Web Mail" access to it, and some that will do both and are very low
cost or even free.
Larry Struckmeyer[MVP] If your question is answered please mark the response as the answer so that others can benefit.

HT201320 Why can i not receive email with my icloud account but I can send it out only

Why can i not receive email with my icloud account but I can send it out only

Hi Nortarian,
The article below will walk you through the troubleshooting steps for email on your iPad:
iOS: Unable to send or receive email
If you are unable to send or receive email, try the following steps:
Restart the iOS device.
Tap Safari and attempt to load a webpage to ensure that the device has Internet access. If you're unable to load a webpage, try the Wi-Fi assistant.
Try an alternative Internet connection.
If your email is provided by your Internet provider, try connecting from the home network.
If your iOS device has an active cellular data plan, try to disable Wi-Fi: Tap Settings > Wi-Fi and turn off Wi-Fi.
If not, try a different Wi-Fi network.
Log in to your email provider's website to ensure that the account is active and the password is correct.
Delete the account from Settings > Mail, Contacts, Calendars and then add the email account again on the iOS device.
Hope this helps ....
- Judy

Not receiving email on optonline account

Hi Im not receiving email on my optonline account?

Guys,
Good newz is my problem is solved now....
the issue was with the firewall setting...
you can find this in options->adv. options-> Security Settings -> firewall settings..
check the settings of "blackberry internet service" -- it should be unchecked for receive mail on blackberry.....
thanks for your support n suggs....

My blackberry cannot receive email

My blackberry cannot receive email. I don't know, since several months it still can receive email and there is notifications but now there is no notification with my email account and cannot receive any email with my Gmail.
Thanks

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Not receiving emails from pop server

I'm not receiving emails from my workplace which is a pop server. We use shaw cable for our Internet

It might be that the server needs to be altered so that a copy remains on it long enough to be accessed by all devices.
In the absence of more information the attached link will be of some help as to what is involved -
http://support.tigertech.net/outlook-2007-lmos

Can not receive emails from third party email accounts

Recently I started working for a small business which has small business server 2011 and exchange 2010 installed. Before I started there were eight user accounts and they all have unlimited email access. I created a few users through sbs AD and also from
exchange console a week ago. Unfortunately none of them can not receive emails from third party accounts. they all can receive internal emails and also can send mails to any email accounts internally and externally.
This is a night mare for me as new users are having trouble with communicating via mails. I have tried all the methods and now thought of posting this issue on tech net. Please help me on this!!
Thanks a lot!!
Sammy

Checklist for testing inbound email problems, I am assuming outbound emails works ok.
1. Check Port 25 forwarding on all modems routers/firewalls
2. MX Record is created and pointing to the correct Public IP Address, use MXToolbox.com to verify MX Record and test SMTP flow. Also Verify your public IP has not changed, use whatsmyip.org to check you public IP
3. If using POP Connector Service, make sure POP accounts are created properly
4. If using a 3rd party spam host, make sure they forward email to correct public IP address, use step 2 to verify your public IP.

Using osx 10.7.5 can send but not receive emails. Mail server support rep tried everything

Using iMac with OSX 10.7.5. Can send but not receive emails. No problem with internet account. Server rep tried everything and suggested perhaps a corrupted file in the op syst. Any ideas?

You may have a corrupt preference. Mail - Preferences - Accounts - click the offending account and re-enter all prefereneces. Also you can use Apple's OS X Mail: Troubleshooting sending and receiving email messages located at:
http://support.apple.com/kb/ts3276

I can send but not receive email

Hello All. I know this is a highly posted topic but I cannot find a solution. Any help is greatly appreciated.
Basic Problem- I can send but not receive email.
My ISP is. Yahoo SBC Global
I have a 3rd party email provider: 1and1.com
I have set my preferences according to the specifications of 1and1.com
The error I get is this: The server error encountered was: The attempt to read data from the server "pop.1and.com" failed.
I have a Macbook Pro, running 10.4.9. My account with the 3rd party email provider is new and only has 1 or two emails in the account. I know this because I can log on via the internet and use their website to check the emails in the inbox. So the "email" address is working. I just can't get it to forward to my laptop.
I'm wondering if it has something to do with port 110 being blocked by my ISP. But I really don't think they are blocking that port. Due to the fact that my previous computer was a dell, and I used a similar 3rd party provider to email, the account used port 110 and things worked fine.
Thanks to all.

Ok. I've got it working.
All I did was delete my account information from the preferences. Before, I was editing it.
I entered a completely new POP account and it started working. I have a hard time believing that I entered information incorrectly prior to this because I checked it, rechecked it had a friend check it and it all looked OK. I was copy and pasting information anyway.
However, once I deleted and re- entered a brand new account, it worked fine.
Ernie, thanks for replying to my emails! I appreciate it.
-Fraky

Blackberry not receiving email or accessing internet

Similar Messages

Maybe you are looking for