Blackberry software has stopped working

I have a Pearl 8120 with software version v4.5.0.182 platform 2.7.0.106 with Blackberry Software 6.1.0.35 on a Vista laptop.
I have been syncing my Pearl with Outlook for a long time. Earlier this week, I received an error right at the end of the sync (as it is moving data to the device) which said "Blackberry Desktop Software has stopped working". I have been troubleshooting every since. I can get it to successfully sync if I delete the intellisync folder or reinstall the software. However, the problem returns on the next sync. So, now, unless I delete the intellisync folder, it errors out before the sync completes (this is always happening after it reconciles and asks if I want the changes to occur. Here are the things I have tried:
1) did a hard restart on the blackberry (removing battery)
2) freed up memory on the Blackberry - moving media files to the memory card
3) repaired the Blackberry software
4) did a complete uninstall of the software and reinstalled
5) ran a log and tried editing the last outlook appointment
6) ran scanpst.exe and scanost.exe
7) did a one-way sync from outlook to the device
8) deleted the intellisync folder (multiple times - works the first sync, fails after that)
I have not changed anything on the Blackberry or the Blackberry software that I know of. The pc is a work pc, and so there could have been an update to the o/s or other program that could have been applied (they would not be applying any blackberry updates). I am getting very frustrated trying to figure out what is going on. Any help would be appreciated.
Thanks

http://www.blackberry.com/btsc/KB02206
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Similar Messages

Blackberry Desktop Software has stopped working. A problem has caused the program to stop...

I have a Tour 9630 and just installed v6.0 and receiving an error window "Blackberry Desktop Software has stopped working. A problem as caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have not received any message from Windows after 2 days. Has anyone experienced this problem? If so, I would appreciate any guidance. I have Windows 7, if that matters. Thank you. in advance.

Hi somewhatstock
How far did you get with them? Did they have any ideas what might be causing the problem? Trying to work on it myself, so trying to eliminate what others might have tried. Curious why it works on my Desktop however. Losing tethering really causes problems as I rely on tethering with my laptop quite a lot.
Any information most welcome,
regards,
John

Blackberry Desktop Software has stopped working

Blackberry Torch 9850 on the Verizon Wireless Network
Blackberry OS: 7.1 Bundle 1737 (v 7.1.0.580, Platform 5.1.0.429)
Windows 7 Home Premium, SP11 with an full admin account
HP Desktop computer
For some unknown reason whenever I attempt to execute Blackberry Desktop Software version 7.1 the application returns the following error: "Blackberry Desktop Software has stopped working: A problem caused the program and notify you if a solution is available." The last successful use of DM was on Sunday, October 7, 2012 when I synched my phone and did a backup of the device.
I have uninstalled and re-installed the application; uninstalled Microsoft .Net Framework version 3.5 and 4.0 then re-installed .Net Framework; then re-installed DM under a new admin account and still getting the same problem. I even went as far as uninstalling Office and re-installing office and still getting the same problem. Whenever I uninstalled DM I did a manual uninstall where I removed all registry keys associated with Research in Motion including folders and still getting the same problem. I Googled the error and the articles worth reading I have already the things they mentioned.
NOTE: I have done a lot more troubleshooting that is listed. But since I did so much to get this to work it will take me an entire novel to list all the things I have done to get this app to work again.
Called VZW and they got me in contact with RIM. RIM did pretty much the same things I did and after spending 7 hours on the phone with them they concluded I need to reformat my drive. When the tech made that suggested I wanted to reach thru the phone and knock her teach out of her mouth. Suffice to say I am not able to get DM to work on my machine and there appears to be no apparent reason why the software will stop working. Not have DM work means I cannot synch my phone. I have one personal computer and I am not going to install DM on my laptop because it will do me no good since I need to synch it with Outlook which is on my personal desktop. I cannot install my personal copy of office on my work laptop because it will probably cause other issues.
Anyone have any suggestions how I can get this application working on my desktop. It was working before and all of a sudden it stopped working

http://www.blackberry.com/btsc/KB02206
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Blackberry Desktop Software 6.1.0.35 fails to launch with "BlackBerry Desktop Software has stopped working"

OS: Windows 7 32bit
BB Desktop Manager version: 6.1.0.35
I bought a new notebook a few days ago and tried to install the above software (latest version) from Blackberry's website. The whole thing installed fine but when I tried to launch it after installation, I get the message:
"BlackBerry Desktop Software has stopped working"
I tried the clean uninstall with removal of folders and registry entries, rebooting it, running regsvr32 atl.dll and then reinstalling it and still I have the same problem.
I had experienced a similar issue with my previous computer which I fixed by changing the permission and ownership of two registry keys "HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion" and "HKEY_CURRENT_USER\SOFTWARE\Research In Motion". But this time round, I found that:
1) There is no "HKEY_CURRENT_USER\SOFTWARE\Research In Motion"
2) I can't find a "Desktop.log" in "C:\Users\<username>\AppData\Roaming\Research In Motion\BlackBerry Desktop" but I did find it in "C:\Users\<username>\AppData\Local\Research In Motion\BlackBerry Desktop\Logs"
And this what it says:
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:18:51.794]03:18:51.810|INFO |1|Rim.Desktop.Shell|1|Application Started03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:18:51.826|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:18:51.857|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:18:51.857|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:18:51.872|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:18:51.872|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:18:51.888|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:18:51.888|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:25:49.579]03:25:49.594|INFO |1|Rim.Desktop.Shell|1|Application Started03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:25:49.610|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:25:49.610|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:25:49.625|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:25:49.625|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:25:49.625|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:25:49.625|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:27:36.709]03:27:36.726|INFO |1|Rim.Desktop.Shell|1|Application Started03:27:36.743|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:27:36.743|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:27:36.745|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:27:36.745|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:27:36.745|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:27:36.750|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:27:36.754|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:27:36.757|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:27:36.759|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:27:36.761|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:27:36.762|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:52:59.084]03:52:59.099|INFO |1|Rim.Desktop.Shell|1|Application Started03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:52:59.131|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:52:59.131|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:52:59.131|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:52:59.131|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:52:59.131|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:52:59.131|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:52:59.146|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:54:52.634]03:54:52.651|INFO |1|Rim.Desktop.Shell|1|Application Started03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:54:52.670|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:54:52.671|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:54:52.671|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:54:52.675|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:54:52.679|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:54:52.683|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:54:52.685|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:54:52.686|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:54:52.687|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 05:31:32.231]05:31:32.295|INFO |1|Rim.Desktop.Shell|1|Application Started05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3505:31:32.365|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none05:31:32.366|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 05:31:32.366|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544405:31:32.543|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3305:31:32.675|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3005:31:33.021|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1205:31:33.105|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.305:31:33.183|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1205:31:33.325|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
I have scanned through it and I can't find anything that says "fatal".
Any suggestions? I am at my wits end after combing through this forum and other BB forums for the past few long days and nights.
HELP!

Well folks. I've had enough.
The 9780 is a great phone, it's easy to use, practical and dependable. However, the Desktop Manager software has been giving me too many sleepless nights. On two occassions I must add: once at the end of last year when I bought it and only managed to solve it by myself after 4 weeks of trawling through online forums, blogs and other BB help sites and the recent one was last week when I tried to install it on my new Windows 7 notebook.
I know this is not entirely the fault of RIM, Microsoft also has a part to play. But considering the state of technology these days, it shouldn't have to be so difficult. I want a phone and software that makes my life easier and not have to be a slave to it by trying days and nights to solve its problems.
Hence, I have officially decom my phone and gotten an iPhone 4 instead. The switch ain't that difficult for me as I have always been platform neutral. As long it fits my needs, does it job well and doesn't give me too much headache, I'm cool with it.
Ciao folks!

Blackberry Desktop Software Error "Blackberry Desktop Software Has Stopped Working"

Hi everyone,
I’ve had a Blackberry Playbook (PB) for almost a year now. Recently I decided I was going to back my data up, but the Blackberry desktop software I was using was 5.0... Something. So I went to http://uk.blackberry.com/software/desktop.html to update the software. I uninstalled the old one and installed the new one.
When I tried to open the newly installed software I got this error "Blackberry Desktop Software Has Stopped Working." So I did my research and found that this was happening to other people.
These are the methods I used to try to fix the problem.
- Clean Uninstall
- Removing registry
- Deleting research in motion (appdata)
- Restarting my computer about 5 times
I went into event properties this is what i got.
Log Name: Application
Source: Windows Error Reporting
Date: 24/12/2013 18:47:10
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: chris-PC
Description:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: rim.desktop.exe
P2: 7.0.0.32
P3: 4ec52db7
P4: PresentationCore
P5: 3.0.0.0
P6: 5167b4a6
P7: 5021
P8: 0
P9: System.TypeInitialization
P10:
Attached files:
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c
Analysis symbol:
Rechecking for solution: 0
Report Id: ca93e8f6-6ccb-11e3-923b-c89cdc60362a
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-24T18:47:10.000000000Z" />
<EventRecordID>41859</EventRecordID>
<Channel>Application</Channel>
<Computer>chris-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>rim.desktop.exe</Data>
<Data>7.0.0.32</Data>
<Data>4ec52db7</Data>
<Data>PresentationCore</Data>
<Data>3.0.0.0</Data>
<Data>5167b4a6</Data>
<Data>5021</Data>
<Data>0</Data>
<Data>System.TypeInitialization</Data>
<Data>
</Data>
<Data>
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c</Data>
<Data>
</Data>
<Data>0</Data>
<Data>ca93e8f6-6ccb-11e3-923b-c89cdc60362a</Data>
<Data>1</Data>
</EventData>
</Event>
Please help thanks.

Use SEARCH function on your computer and enable it to search EVERYWHERE and remove all "blackberry" files found.

Desktop software has stopped working

See error message below:
10:54:15.775|FATAL|1|Exception|0|Fatal Error
System.TypeInitializationException: The type initializer for 'System.Windows.Media.FontFamily'
Upon launch of 6.0, the error occurs with this note:
Blackberry Desktop Software has stopped working
A problem caused the program to stop working correctly. Windlwos will close the program and notify you if a solution is available.
I found the above log file under:
C:\Users\Dave\AppData\Roaming
What is the deal with the font and how do I get rid of it so we can use the Blackberry software. We are running Windows 7 pro.
chrismt

Thanks for the reply.
Follow all of the steps in this KB article and once completed restart your computer:
www.blackberry.com/btsc/KB02206
Then once the computer is up and running, disable all start up items in msconfig.
Restart the computer again and install BlackBerry Desktop Software again.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

BlackBerry Desktop will not run: "BlackBerry Desktop has stopped working" / APPCRASH

With no apparent cause, BlackBerry Desktop 6.0.2 will not run on my machine any more; I get the standard Windows error dialog, "BlackBerry Desktop Software has stopped working"; the OS appears to search for a solution, but after 1-2 seconds, the dialog disappears. The full error log:
Description:
Stopped working
Problem signature:
Problem Event Name:           APPCRASH
Application Name:    Rim.Desktop.exe
Application Version:6.0.2.44
Application Timestamp:        4db5e0d4
Fault Module Name:KERNELBASE.dll
Fault Module Version:          6.1.7600.16385
Fault Module Timestamp:     4a5bdbdf
Exception Code:       e0434f4d
Exception Offset:     0000b727
OS Version: 6.1.7600.2.0.0.256.48
Locale ID:     1033
This is on Win7 Professional. Uninstall/reboot/reinstall does not fix it. Any thoughts?

You could try troubleshoot compatibility in Win7.
Please give me Kudos if you feel like I helped you
Thank you
cuse165

BB Desktop Software has stopped working (V6.1.0)

My BlackBerry Desktop Software has stopped working.
My Devise: BB Torch 9800
OS: Win 7
Issus: When I connect my BB or double click on BB Desktop icon - it open the BB Desktop Software and closes instantly with an message "BB Desktop Software has stopped working. Windows is checking if a solution is available. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I have uninstalled and installed BB Desktop Software but still I get this message. I am unable to sync and use the desktop software.
I have called my carrier and they couldnt help me and mentioned it is a problem with my PC. But I dont think so as this was working all these days and now suddenly I am getting this error. I dont remember but I might have updated the BB Desktop Sofware to 6.1.0 version.
Please help.

I may have fixed this...
I totally removed desktop software (again) and - for the record - removed ALL user settings (If I couldn't get this working I was gunna call in my upgrade to another brand anyway )
I then re-installed BB Desktop - again for the record - from build 34, (610_b034_multilanguage.exe) which I happened to have in my download directory still (this might work with b038 though to be fair).
I then re-installed it, as I have done like 10 times, BUT this time, I changed the install directory to "c:\program files" instead of the default - on widnwos 7 64 bit - which is "c:\program files (x86)"
by putting it here, you get round some sticky windows issues, including UAC **bleep**. I than ran it, and low and behold it detected and synced and loved my Bold 9700 all over again!
Maybe I will get that BB 9900 (or torch 9810) after all I can feel my new music flooding onto my memory card as I type

HT1414 In syncing my iphone to my itunes account, it proceeds fine until step 6/6 music. Then there is a message that I tunes software has stopped working. This has happened multiple times. I am on a windows 7 Dell laptop. Thank you.

I keep getting the same error message when syncing my iphone in itunes with my windows 7 Dell laptop: The software has stopped working and will be shut down. Can anyone help?

Hey preachit,
It sounds like we are running into issues with the iTunes software connecting to your device. If possible, lets try plugging your iPhone 5 in with a different cable. Also, try plugging it in to a different USB port on your computer:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
We may need to isolate the issue down to the iPhone or the current installation of iTunes. If the above steps have not resolved your issue, remove and reinstall iTunes:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
Thanks,
Matt M.

My music software has stopped working since I installed ios7,what to do?

When i downloaded the ios7 some of my music has stopped working and come up with a red square and a circle around it, I've tried the suggestions but none of them have worked so far any advice??

Un-sync all your music to remove it from the device, then restart (hold down the home button along with the sleep/wake button until you see the apple, then let go). Now re-sync your music.

Get a "Blackberry Desktop Software has stopped working" error message when I click on the icon

Here are the details of the error message
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: rim.desktop.exe
Problem Signature 02: 6.1.0.35
Problem Signature 03: 4dee095a
Problem Signature 04: Rim.Common.Filesystem
Problem Signature 05: 6.1.0.35
Problem Signature 06: 4dee0876
Problem Signature 07: 216
Problem Signature 08: 1d
Problem Signature 09: System.IO.DirectoryNotFound
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
I have tried uninstalling the software and re-installing and I get the same thing each time. Any ideas on how to fix this? I can't sync my computer and my phone...thank you!

See:
* https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding

My blackberry desktop software has stopped working, windows is check for a solution to the problem????? not open, stopped working..

please, someboddy can help me, i dont know, why shoot me that problem, i cant open desktop manager..
im try, to re-install the 7.1 and 6.1.. but nothing, shoot me the same problem, i have the windows 7 ultimate x64 bits.. please someboddy help me.

i'm not sure either. i am also running Windows 7 Ultimate 64 Bit but havent had any problems.
try contacting @BlackBerryHelp
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi

My Safari software has stopped working. Every time I try to log in to the internet, I get an error msg dealing with an Apache server. It just started to happen a week or so ago. What's going on?

I have a Safari web browser that I have used since I purchased my Mac in 2008. Within the last week or so, I have been getting an error message, which says something like it cannot find the Apache back server or something like that. As a result, I have not been able to enter the web via Safari. I have Mac OSX, version 10.6.8. In the past, I needed an update to my operating system software to view on-line videos. Is there a similar problem with the operating software this time? Or has Safari gone off the air. I am utilizing Firefox to enter the web currently and I can continue to use it, but I would like to have a back-up web browser. Can someone help?
Jim Glenn

<<That may be so, but email is an inclusive part of the broadband package.
If the broadband service activated on a given date, then the included email facility should be working too. Anything else would be an altogether unacceptable situation for me...unless the broadband had been activated in advance of any agreed date.>>
I totally agree with this. Never before have I signed up for a service where email has taken longer to be activated than the broadband connection, in fact, it's been the total opposite, all my past providers activated my email account before the broadband was activated and I was able to start using the address immediately so that by the time bb was enabled, I was ll and truly up and running.
I do not want a hotmail account or any other type of email account, I want to use what I am paying for, btinternet.
So far, am not a happy customer and am beginning to wonder if I should have gone with another provider.
Sorry for the rant but I expect more from such a big company.
Alison.
From Alison, sent from my iPad 2

I purchased a toshiba laptop in 2013. I also purchased and loaded a word 2013 software package for which I paid $139.99. This software has stopped working and all the valuable documents, presentations, and valuable family photos are now accessible.

My son is going off to college and uses this computer to apply to colleges, write essays, and verify scholarship statuses. This is a great hindrance for my son as well as our family endeavors. I feel very distraught regarding this issue it has held unbearable
consequences for my family. I am just an every day mother of 7 who has striven for success and requires the same out of my seven children. My youngest son Isaiah J. Davis, has exemplary character, determined drive, and admirable enthusiasm. For him to miss
out on any part of his destined future.
I also was suppose to receive Word 10 software as a bonus for purchasing the Word 2013 package. Now I'm really regretting utilizing the software system that I learned to love over the 20 year duration of employment within various customer service fields!
I thought I had a company I could trust and reference to others as a reliable system to utilize.
I don't believe this is how customers, especially paying consumers should be treated and trust me I know.
Mrs. D. Jai' Davis
3611 Limestone Avenue
Dayton, OH 45417
(937) 641-1599

Try repairing Office. If the repair fails, you may have to reinstall the product. See
https://support.office.com/en-NZ/Article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b?ui=en-US&rs=en-NZ&ad=NZ&fromAR=1.
Stefan Blom, Microsoft Word MVP

My blackberry 9300 Has Stopped Working.

Hi could someone help me please two days ago my bb froze so i decided to take out the battery and reboot it but when i put the battery back in there was a red light that came on as if it was gonna reboot but that was followed by 3 fater flashers then nothing. i took the battery out a few times then it reboot but after a couple of seconds it switched off and rebooted itself again then when i woke up yesterday morning it was completely dead. i took the battery out again it flashed once then the 3 fast flashers but this evening it is completely dead and is doing noting what so ever. i have had it on charge and ive tried doing the apploader but my phone is not even showing up on my computer could anyone help or am i going to ave to take it to the shop and get it looked at. it seems a few of the curves r having this problem since blackberry had gone down

Hi SophBrain
Welcome to BlackBerry Support Community Forums
Whenever you see or feel any Unusual on your device always the first advice is a Battery pull Restart like thisWhile Device is POWERED ON remove the Battery wait for a min. then re-insert it back wait till your device take a long Reboot. See if that helps.
If not then please follow this Knowledge Base Article regarding the problem you are having :
KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone.
Please try it and let us know .
Prince
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Blackberry software has stopped working

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