Blackberry Z10 Software update 10.2.1 stuck

Hi I need help urgently.
Updated my bb two days back to the newest update 10.2.1. The update installed fine, but hub was not loading nor was I able to open any app , it crashed immediately back to screen . I dont use fb,twitter, or any social apps.
Anyway, I restarted the phone, and the boot screen with b b logo ang glowing ring around it started showing, it loaded till only a cm was left and i let it sit through the night and in morning there was still no load. it was stuck there even after 8 hours.
So i pulled the battery and restarted, same thing, it loaded back to 95% (this time it showed a percentage rather than justthe glowing ring) and it got stuck at 95%
IS this normal? right now its still stuck there its my second day without being able to use my phone and i need to access my emails... what should i do? why is it taking so long.
Please help!

Can u explain a bit how u upgraded with link?
I conenct my phone to PC while its still stuck on 100% i dont see any option to upgrade on link instead of doing a factory reload

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Hi and Welcome to the Community!
Hopefully you got this resolved already...but just in case...
Sadly, from "not working", it's very difficult to know exactly what is going on. From the rest of what you say, I am guessing that it is "stuck" and not proceeding beyond some point. However, knowing what point it is stuck at is rather critical to choosing which remedy to attempt. For example, if it's stuck in the backup stage, then there should be no harm since that's a "read only" function from the BB to the computer. But, if it's stuck in the update stage, then things would be difference since it's indeed also writing to the BB. Sometimes, it's just a matter of waiting long enough...there are folks posting here who have said that they left it overnight and it completed. There are others for whom no amount of time was long enough.
Anyway, if you are still stuck with this situation, then please provide more details so that we can give you some useful guidance.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Dear All,
I have been having serious problems with my Z10 and I think it has to do with the BB10 software. I bought my Z10 when it was initially launch and it came with version 10.0.9.2372. I believe there are several updates since. However when I try to update the software on the phone or via Blackberry Link it keeps saying I have latest software which surely is not the case.
I am quite disappointed with Blackberry (and being a blackberry user for over 12 years) as they have not been able to provide any solution to this problem. I cannot use whatsapp and some other important apps that I use to use on my Blackberry Bold. What is the point in paying so much money for new blackberry when I cannot even use half the apps i was using before.
I tried to speak to Blackberry Centre in India (suprising Blackberry do not have any customer service no. in India) and they said they will charge me for the software update....I mean this is rediculous!!...what happen to the thing we call 'Customer Service' or 'After Sales Service'.
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Here is a KB that discusses that error:Article ID: KB36747 All data is deleted following a manual restart of the BlackBerry 10 smartphone and a blue LED is displayed during boot upHopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you. If it does not apply, then the next recommended action is for you to do an OS reload via LINK.
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