BMC Remedy
Hello guys... wanted to know if someone has ever integrated with Remdy ticketing system ? I guess Remedy will have some Web Service. tickets need to be sent to Remedy system. But if someone has really worked with Remedy systems would be great if you could share your expereince.... sometimes soap interfaces can become complex.. thanks.. a lot..
Hi,
Remedy team must be having some wsdl, Ask them for the wsdl and make a soap call to Remedy system.
Just the only thing you need to do is to pass all the mandatory fields required for creating remedy ticket(discuss with your remedy team)also the user credentials.
Thanks!
Similar Messages
-
BMC Remedy ticket generation and view its status in OIM using Web Service
Hi All,
I want to Integrate and on-board Remedy system (BMC) with the Oracle Identity Manager (OIM) for my client. It has a standard way for external applications to exchange Remedy ticket data with the Remedy system. Remedy system picks up information from the external interface database table for inbound Remedy tickets and direct it to the appropriate Remedy forms and workflow. (In short it raises tickets for provisioning / deprovisioning / error processing for Target System like ACF2 etc).
Use Cases:
*1.* Visibility of Ticket Status
The status of a Remedy ticket could be viewed by the user by clicking on Remedy Resource object instance found from the "My Resources" link after logging into OIM. Typically the user form should be visible.
Visibility of Ticket Status (Alternative)
The scope of customization of the "My Resources" link to add e.g. "My Tickets" which would show all the Remedy tickets that OIM has raised for the user.
*2.* Web Services
The Remedy application would notify OIM when the status of a ticket is changed within the Remedy System boundary. Ideally a web service hosted by the security team would get called by the Remedy Application and OIM would be updated by the service
This is an urgent requirement and your feedback would be very valuable and highly appreciated. I am looking forward for a solution for both the use cases but the priority is on 2nd use case i.e the web service part using SPML.
Regards,
SourishDuplicate:https://social.technet.microsoft.com/Forums/en-US/796fad9e-9f69-40f0-98aa-2816793fc38c/bmc-remedy-integration-with-scorch-and-ad?forum=sco3pip
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place. -
SCCM & BMC Remedy integration thru Orchestrator
Hi, I see same question has been asked in the past with older versions of SCCM, BMC and Opalis...but would like to know if there are any specific benefits or advancements or even higher feasibility of implementing below, using Orchestrator
1) Data load: Load HW/SW Inventory from SCCM into BMC Remedy System. Is it even possible to load Asset Intelligence data so that both systems can correlate common data
2) Create a flow which connects both BMC remedy & SCCM using
Orchestrator
a) End user to raise a request in BMC remedy system
b) Shoots an email to Assset Mgmt & Mgr etc for approvals
c) Record their approvals back (thru email or over webisite/url)
d) If approved to create an instruction (deployment) in SCCM for that system
e) Retrieve the status codes received by SCCM, if successful then short mails to user & service desk
f) Modify BMC Remedy Asset Mgmt for that software to reduce availability by one count
g) Close the ticket or any other simpler connectors available out there ?
VasuHi,
with the Orchestrator and the IPs you cann create such a flow
http://www.sc-orchestrator.eu/index.php/integration-packs/integration-packs-von-kelverion/ip-atrium
http://www.sc-orchestrator.eu/index.php/integration-packs/integration-packs-von-kelverion/ip-remedy
http://www.sc-orchestrator.eu/index.php/integration-packs/integration-packs-von-microsoft/integration-pack-fuer-system-center-configuration-manager
Regards,
Stefan
www.sc-orchestrator.eu ,
Blog sc-orchestrator.eu -
BMC Remedy Integration with SCORCH and AD
Hi All,
We are running BMC Remedy for ticketing. The goal is to automatically add a computer to a security group once the ticket is approved. So, user raises a ticket with his computer details. The workflow for approval in BMC is already set, once approved the computer
name entered by the user will get added to a Security Group in AD.
We already have built a web service for BMC Remedy for a completely different purpose. My plan is to utilize the same web service in SCORCH. So, SCORCH will check BMC using the WebService and check the state of the new Service Request - Once the state
is approved it will add the computer to that group - Runbooks Basically.
Will the above approach work?
Regards, Vik Singh "If this thread answered your question, please click on "Mark as Answer"Hi Vik,
Certainly the process you are proposing, off Scorch responding to a BMC Remedy Service Request and doing automated actions is completely do able. I know many people doing this.
But I think you will struggle to get Scorch to interact with your Web Service. Although Scorch has an Invoke Web Service Activity which might allow you to talk to you existing service, the functionality of the Activity is quite rigid and this makes
complex interactions with web APIs (like you will need with Remedy) very challenging.
You may even be forced to right your own code and execute via the .Net Script object to make it work.
There is an easier and much quicker way. We have written a Scorch Integration Pack for BMC Remedy which allows full interaction with BMC Remedy and you can Monitor Remedy for state changes and trigger Runbook execution automatically. You get
all this functionality for $12,000 including first years support.
For more information see
http://www.kelverion.com/integration-packs/bmc-remedy/
Greg -
BMC Remedy and SAP integration question
Hello Gurus,
My client would like to integrate BMC Remedy and SAP via Web Services, The steps we took to achieve this were:
1) Went into BMC Remedy Developers studio and created a WSDL file with the selected forms we would like to pull into SAP
2) Tested this in SOAPUI 4.0 which worked perfectly and gave us the results we were looking for
3) Went into SAP, Created Proxy in SE80 using the WSDL file, Created port in LPCONFIG and activated
When we go to test this is SE80 however and we input the same parameters that are in SOAPUI 4.0 we are getting the error below:
SOAP:1001 CX_SXML_PARSE_ERROR:SXML reader/writer exception. Error while parsing on the XML stream: undeclared Namespace
To me it appears that SAP is having an issue reading the URN instead of Http but that is what BMC is spitting out when you create a WSDL file in thier BMC developers studio
Here is my WSDL file below and is there something that needs to be changed in this file so that SAP can parse the information??
<?xml version="1.0" encoding="UTF-8" ?>
- <wsdl:definitions targetNamespace="urn:WSDL_CRQ_TM_BADI" xmlns:s0="urn:WSDL_CRQ_TM_BADI" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
- <wsdl:types>
- <xsd:schema elementFormDefault="qualified" targetNamespace="urn:WSDL_CRQ_TM_BADI">
<xsd:element name="New_GetList_Operation_0" type="s0:InputMapping1" />
+ <xsd:complexType name="InputMapping1">
- <xsd:sequence>
<xsd:element name="Qualification" type="xsd:string" />
<xsd:element name="startRecord" type="xsd:string" />
<xsd:element name="maxLimit" type="xsd:string" />
</xsd:sequence>
</xsd:complexType>
<xsd:element name="New_GetList_Operation_0Response" type="s0:OutputMapping1" />
- <xsd:complexType name="OutputMapping1">
- <xsd:sequence>
<xsd:element minOccurs="0" name="Request_id" type="xsd:string" />
<xsd:element name="Change_Req_Status" type="s0:Change_Req_StatusType" />
<xsd:element name="Description" type="xsd:string" />
</xsd:sequence>
</xsd:complexType>
- <xsd:simpleType name="Change_Req_StatusType">
- <xsd:restriction base="xsd:string">
<xsd:enumeration value="Draft" />
<xsd:enumeration value="Request For Authorization" />
<xsd:enumeration value="Request For Change" />
<xsd:enumeration value="Planning In Progress" />
<xsd:enumeration value="Scheduled For Review" />
<xsd:enumeration value="Scheduled For Approval" />
<xsd:enumeration value="Scheduled" />
<xsd:enumeration value="Implementation In Progress" />
<xsd:enumeration value="Pending" />
<xsd:enumeration value="Rejected" />
<xsd:enumeration value="Completed" />
<xsd:enumeration value="Closed" />
<xsd:enumeration value="Cancelled" />
</xsd:restriction>
</xsd:simpleType>
<xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo" />
- <xsd:complexType name="AuthenticationInfo">
- <xsd:sequence>
<xsd:element name="userName" type="xsd:string" />
<xsd:element name="password" type="xsd:string" />
<xsd:element minOccurs="0" name="authentication" type="xsd:string" />
<xsd:element minOccurs="0" name="locale" type="xsd:string" />
<xsd:element minOccurs="0" name="timeZone" type="xsd:string" />
</xsd:sequence>
</xsd:complexType>
</xsd:schema>
</wsdl:types>
- <wsdl:message name="New_GetList_Operation_0SoapIn">
<wsdl:part element="s0:New_GetList_Operation_0" name="parameters" />
</wsdl:message>
- <wsdl:message name="New_GetList_Operation_0SoapOut">
<wsdl:part element="s0:New_GetList_Operation_0Response" name="parameters" />
</wsdl:message>
- <wsdl:message name="ARAuthenticate">
<wsdl:part element="s0:AuthenticationInfo" name="parameters" />
</wsdl:message>
- <wsdl:portType name="New_Port_0PortType">
- <wsdl:operation name="New_GetList_Operation_0">
<wsdl:input message="s0:New_GetList_Operation_0SoapIn" />
<wsdl:output message="s0:New_GetList_Operation_0SoapOut" />
</wsdl:operation>
</wsdl:portType>
- <wsdl:binding name="New_Port_0SoapBinding" type="s0:New_Port_0PortType">
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http" />
- <wsdl:operation name="New_GetList_Operation_0">
<soap:operation soapAction="urn:WSDL_CRQ_TM_BADI/New_GetList_Operation_0" style="document" />
- <wsdl:input>
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal" />
<soap:body use="literal" />
</wsdl:input>
- <wsdl:output>
<soap:body use="literal" />
</wsdl:output>
</wsdl:operation>
</wsdl:binding>
- <wsdl:service name="WSDL_CRQ_TM_BADIService">
- <wsdl:port binding="s0:New_Port_0SoapBinding" name="New_Port_0Soap">
<soap:address location="http://phl-sbx207:8080/arsys/services/ARService?server=PHL-SBX207&webService=WSDL_CRQ_TM_BADI" />
</wsdl:port>
</wsdl:service>
</wsdl:definitions>
Edited by: David Milano on Aug 9, 2011 8:23 PM
Edited by: David Milano on Aug 9, 2011 8:25 PM
Edited by: David Milano on Aug 9, 2011 8:26 PMHere is my WSDL file below and is there something that needs to be changed in this file so that SAP can parse the information??
<?xml version="1.0" encoding="UTF-8" ?>
- <wsdl:definitions targetNamespace="urn:WSDL_CRQ_TM_BADI" xmlns:s0="urn:WSDL_CRQ_TM_BADI" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
- <wsdl:types>
- <xsd:schema elementFormDefault="qualified" targetNamespace="urn:WSDL_CRQ_TM_BADI">
<xsd:element name="New_GetList_Operation_0" type="s0:InputMapping1" />
+ <xsd:complexType name="InputMapping1">
- <xsd:sequence>
<xsd:element name="Qualification" type="xsd:string" />
<xsd:element name="startRecord" type="xsd:string" />
<xsd:element name="maxLimit" type="xsd:string" />
</xsd:sequence>
</xsd:complexType>
<xsd:element name="New_GetList_Operation_0Response" type="s0:OutputMapping1" />
- <xsd:complexType name="OutputMapping1">
- <xsd:sequence>
<xsd:element minOccurs="0" name="Request_id" type="xsd:string" />
<xsd:element name="Change_Req_Status" type="s0:Change_Req_StatusType" />
<xsd:element name="Description" type="xsd:string" />
</xsd:sequence>
</xsd:complexType>
- <xsd:simpleType name="Change_Req_StatusType">
- <xsd:restriction base="xsd:string">
<xsd:enumeration value="Draft" />
<xsd:enumeration value="Request For Authorization" />
<xsd:enumeration value="Request For Change" />
<xsd:enumeration value="Planning In Progress" />
<xsd:enumeration value="Scheduled For Review" />
<xsd:enumeration value="Scheduled For Approval" />
<xsd:enumeration value="Scheduled" />
<xsd:enumeration value="Implementation In Progress" />
<xsd:enumeration value="Pending" />
<xsd:enumeration value="Rejected" />
<xsd:enumeration value="Completed" />
<xsd:enumeration value="Closed" />
<xsd:enumeration value="Cancelled" />
</xsd:restriction>
</xsd:simpleType>
<xsd:element name="AuthenticationInfo" type="s0:AuthenticationInfo" />
- <xsd:complexType name="AuthenticationInfo">
- <xsd:sequence>
<xsd:element name="userName" type="xsd:string" />
<xsd:element name="password" type="xsd:string" />
<xsd:element minOccurs="0" name="authentication" type="xsd:string" />
<xsd:element minOccurs="0" name="locale" type="xsd:string" />
<xsd:element minOccurs="0" name="timeZone" type="xsd:string" />
</xsd:sequence>
</xsd:complexType>
</xsd:schema>
</wsdl:types>
- <wsdl:message name="New_GetList_Operation_0SoapIn">
<wsdl:part element="s0:New_GetList_Operation_0" name="parameters" />
</wsdl:message>
- <wsdl:message name="New_GetList_Operation_0SoapOut">
<wsdl:part element="s0:New_GetList_Operation_0Response" name="parameters" />
</wsdl:message>
- <wsdl:message name="ARAuthenticate">
<wsdl:part element="s0:AuthenticationInfo" name="parameters" />
</wsdl:message>
- <wsdl:portType name="New_Port_0PortType">
- <wsdl:operation name="New_GetList_Operation_0">
<wsdl:input message="s0:New_GetList_Operation_0SoapIn" />
<wsdl:output message="s0:New_GetList_Operation_0SoapOut" />
</wsdl:operation>
</wsdl:portType>
- <wsdl:binding name="New_Port_0SoapBinding" type="s0:New_Port_0PortType">
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http" />
- <wsdl:operation name="New_GetList_Operation_0">
<soap:operation soapAction="urn:WSDL_CRQ_TM_BADI/New_GetList_Operation_0" style="document" />
- <wsdl:input>
<soap:header message="s0:ARAuthenticate" part="parameters" use="literal" />
<soap:body use="literal" />
</wsdl:input>
- <wsdl:output>
<soap:body use="literal" />
</wsdl:output>
</wsdl:operation>
</wsdl:binding>
- <wsdl:service name="WSDL_CRQ_TM_BADIService">
- <wsdl:port binding="s0:New_Port_0SoapBinding" name="New_Port_0Soap">
<soap:address location="http://phl-sbx207:8080/arsys/services/ARService?server=PHL-SBX207&webService=WSDL_CRQ_TM_BADI" />
</wsdl:port>
</wsdl:service>
</wsdl:definitions>
Edited by: David Milano on Aug 9, 2011 8:23 PM
Edited by: David Milano on Aug 9, 2011 8:25 PM -
BMC Remedy Integration with AD using a Web Service
Hi All,
We are running BMC Remedy for ticketing. The goal is to automatically add a computer to a security group once the ticket is approved. So, user raises a ticket with his computer details. The workflow for approval in BMC is already set, once approved the computer
name entered by the user will get added to a Security Group in AD.
We already have built a web service for BMC Remedy for a completely different purpose. My plan is to utilize the same web service in SCORCH. So, SCORCH will check BMC using the WebService and check the state of the new Service Request - Once the state
is approved it will add the computer to that group - Runbooks Basically.
Will the above approach work?
Regards, Vik Singh "If this thread answered your question, please click on "Mark as Answer"Duplicate:https://social.technet.microsoft.com/Forums/en-US/796fad9e-9f69-40f0-98aa-2816793fc38c/bmc-remedy-integration-with-scorch-and-ad?forum=sco3pip
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place. -
Hi,
OIM Version - 9.1.0.2
BMC Remedy Version - BMC_Remedy_UM_9.0.4.12.0
I am getting the Below exception while provisioning a user to BMC Resource.
ERROR [ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' XELLERATE.SERVER - Error encountered in save of Data Object com.thortech.xl.dataobj.tcScheduleItem
ERROR [ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' XELLERATE.SERVER - Class/Method: tcDataObj/save encounter some problems: com/remedy/arsys/api/ARException
java.lang.NoClassDefFoundError: com/remedy/arsys/api/ARException
at java.lang.Class.forName(Class.java:169)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpBMCCREATEUSER.implementation(adpBMCCREATEUSER.java:125)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcORC.insertNonConditionalMilestones(Unknown Source)
at com.thortech.xl.dataobj.tcORC.completeSystemValidationMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.completeCarrierBaseMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcUDProcess.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperationsSession.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperations_2j82mm_EOImpl.setProcessFormData(tcFormInstanceOperations_2j82mm_EOImpl.java:1332)
at Thor.API.Operations.tcFormInstanceOperationsClient.setProcessFormData(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.security.Security.runAs(Security.java:41)
at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(Unknown Source)
at Thor.API.Base.SecurityInvocationHandler.invoke(Unknown Source)
at $Proxy70.setProcessFormData(Unknown Source)
at com.thortech.xl.webclient.actions.DirectProvisionUserAction.handleVerifyProcessData(Unknown Source)
at com.thortech.xl.webclient.actions.DirectProvisionUserAction.goNext(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
at com.thortech.xl.webclient.actions.tcLookupDispatchAction.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcActionBase.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcAction.execute(Unknown Source)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.thortech.xl.webclient.security.CSRFFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3496)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2180)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2086)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1406)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
INFO [ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' XELLERATE.DATABASE - DB read: select err_key, err_code, err_desc, err_rowver, err_remedy, err_count, err_last_occurance, err_action, err_help_url, err_severity from err where err_code='DOBJ.THROWABLE_IN_SAVE'
INFO [ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' XELLERATE.PERFORMANCE - Query: DB: 0, LOAD: 0, TOTAL: 0
ERROR [ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' XELLERATE.DATABASE - Class/Method: tcDataBase/rollbackTransaction encounter some problems: Rollback Executed From
java.lang.Exception: Rollback Executed From
at com.thortech.xl.dataaccess.tcDataBase.rollbackTransaction(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.rollback(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.doRollback(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcORC.insertNonConditionalMilestones(Unknown Source)
at com.thortech.xl.dataobj.tcORC.completeSystemValidationMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.completeCarrierBaseMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcUDProcess.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperationsSession.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperations_2j82mm_EOImpl.setProcessFormData(tcFormInstanceOperations_2j82mm_EOImpl.java:1332)
at Thor.API.Operations.tcFormInstanceOperationsClient.setProcessFormData(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.security.Security.runAs(Security.java:41)
at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(Unknown Source)
at Thor.API.Base.SecurityInvocationHandler.invoke(Unknown Source)
at $Proxy70.setProcessFormData(Unknown Source)
at com.thortech.xl.webclient.actions.DirectProvisionUserAction.handleVerifyProcessData(Unknown Source)
at com.thortech.xl.webclient.actions.DirectProvisionUserAction.goNext(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
at com.thortech.xl.webclient.actions.tcLookupDispatchAction.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcActionBase.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcAction.execute(Unknown Source)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.thortech.xl.webclient.security.CSRFFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3496)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2180)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2086)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1406)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
INFO [ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' XELLERATE.DATABASE - Class/Method: tcDataBase/setTransaction: ##########setTransaction getting called from: #######
Thanks in Advance,
Sandeep.Hi,
The Response Code has been set in Adapter for "BMCCreateUser".
And it has been mapped in the Process Task of BMC Create User. Below are the Response Codes Mapped in Process Task.
UNKNOWN -- R
PASSWORD_MISMATCH -- R
ERROR -- R
FIXED_LICENSE_LIMIT_CROSSED -- R
EMPTY_EMAILADDRESS -- R
LOGIN_ALREADY_IN_USE -- R
SUCCESS -- C
And it am getting the following error in the xel logs after provisioning.
===================================================================================
===================================================================================
INFO,27 Mar 2012 12:33:45,666,[XELLERATE.PERFORMANCE],Query: DB: 1, LOAD: 0, TOTAL: 1
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpBMCCREATEUSER.implementation(adpBMCCREATEUSER.java:129)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcORC.insertNonConditionalMilestones(Unknown Source)
at com.thortech.xl.dataobj.tcORC.completeSystemValidationMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.completeCarrierBaseMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcUDProcess.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperationsSession.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperations_2j82mm_EOImpl.setProcessFormData(tcFormInstanceOperations_2j82mm_EOImpl.java:1332)
at Thor.API.Operations.tcFormInstanceOperationsClient.setProcessFormData(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.security.Security.runAs(Security.java:41)
at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(Unknown Source)
at Thor.API.Base.SecurityInvocationHandler.invoke(Unknown Source)
at $Proxy66.setProcessFormData(Unknown Source)
at com.thortech.xl.webclient.actions.DirectProvisionUserAction.handleVerifyProcessData(Unknown Source)
at com.thortech.xl.webclient.actions.DirectProvisionUserAction.goNext(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
at com.thortech.xl.webclient.actions.tcLookupDispatchAction.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcActionBase.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcAction.execute(Unknown Source)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.thortech.xl.webclient.security.CSRFFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3496)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2180)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2086)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1406)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
Caused by: java.lang.UnsatisfiedLinkError: no arjni70 in java.library.path
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1738)
at java.lang.Runtime.loadLibrary0(Runtime.java:823)
at java.lang.System.loadLibrary(System.java:1029)
at com.remedy.arsys.api.Proxy.<clinit>(Proxy.java:52)
at com.thortech.xl.integration.hostAccess.BMCUser.<init>(Unknown Source)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpBMCCREATEUSER.implementation(adpBMCCREATEUSER.java:129)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcORC.insertNonConditionalMilestones(Unknown Source)
at com.thortech.xl.dataobj.tcORC.completeSystemValidationMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.completeCarrierBaseMilestone(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcUDProcess.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperationsSession.setProcessFormData(Unknown Source)
at com.thortech.xl.ejb.beans.tcFormInstanceOperations_2j82mm_EOImpl.setProcessFormData(tcFormInstanceOperations_2j82mm_EOImpl.java:1332)
at Thor.API.Operations.tcFormInstanceOperationsClient.setProcessFormData(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
===================================================================================
===================================================================================
Thanks,
Sandeep D. -
Hey
We are using BMC Remedy 8.1 but there are some checkboxes which are not displayed the version of firefox is 24.4.0 any help will be appreciated, any solution how to enable otPlagiarism, paraphrasing and downloading largeamounts of >information from external sources, will
not be tolerated and will be >dealt with severely.
You will receive no marks for work that is not yourown. Your work may >be subject to checks for
originality which can include use of an >electronic
plagiarism detection service.Hey, the OP didn't read the rest of the assignment so why should they read that part? -
BMC remedy user auto rerfresh didn't work
I used to have a UCCX 5.0 system, and CAD on destop PC running well. I also installed BMC remedy user software on this PC as incident management system, and running well too. But when I shift my UCCX 5.0 system to 9.0(2), and CAD on my PC also shift to 9.0(2) correspondantly, that's to say, I unstalled 5.0 CAD, and then reinstall 9.0 CAD, bu kept the BMC remedy user software on this PC. Problem arised, the "auto refresh" fuction of BMC remedy user didn't work. That is to say, I have already set the auto refresh interval to 20 minutes, and the incidents (trouble tickets) didn't refresh after twenty minutes.
Did someone met the same issue before, would you kindly tell me why?
Robert Li
2013/11/26Thats a big jump. I'm guessing the BMC remedy is in the integrated browser? AFAIK some CRM doesnt work well in integrated browser.
Thanks!
-JT- -
Hi All,
Can any one of you please send me the documents(ppt,links,anything) about BMC remedy(ticketing tool) ?
Thanks,
SajithHi;
Is this product related wiht Oracle? By the way please check below links, part Documentation
http://www.bmc.com/products/product-listing/53035210-143801-2527.html
Regard
Helios -
Hi,
I have created the BMC Remedy connector in OIM 11.1.1.5 and taken .so files from Remedy server SP4 lib directory .
I am getting the 'java.lang.UnsatisfiedLinkError: no arjni70 in java.library.path' error when I run the scheduler' BMC Lookup Reconciliation'.
Can you please any one help me to resolve the issue.
Thanks
RajaHi,
I have followed all the steps from connector doc and configured the .so files in Thirdpary directory and copied the required jar files into JavaTasks and updated the path.
But still getting the problem, only first time 'UnsatisfiedLink error is coming' and after that 'java.lang.NoClassDefFoundError:com/remedy/arsys/api/Porxy' error is coming.
Please help me if any one resolved the above issue.
Thanks
Raja -
Prototype for BMC Remedy using Oracle Identity Manager 9.0.3.
Hi,
I need to develop the connection prototype for BMC Remedy using Oracle Identity Manager 9.0.3.
Is there any trail version of BMC Remedy to download, if its there can any one provide the link to downloadThe connector usually starts by trying to connect to the target system so you probably won't get too much useful information into the logs if the target system isn't present.
I have built "faked" target systems for connections that uses web services as it is easy to generate a web service that just writes the content of the call into a log. Depending on what kind of connection technology the Remedy connector is using this may or may not be an option.
Best regards
/M -
Need advice on Career in SAP after completing 9 yrs in IT mainly in Telecommunication Domain with BMC Remedy Tool knowledge.
Which Module of SAP I can learn and get into as I have Tool based knowledge in BMC Remedy and fair knowledge in SQL, as I come from non-IT background. What are career prospect after completing any SAP module now will my previous experience will be taken into account?Prashant,
One of the reasons nobody has replied to you yet is that, this is a question with so little information provided.
- There is no mention of your education background.
- Your work background is very vague.What exactly did you do in Telecommunication Domain?
- What exactly did you do in BMC Remedy? Where you just an end-user or did you do any background support work?
- What exactly did you do in SQL? Did you work on it or did you just attend training?
- Why do you want to jump into SAP? And what precisely you want to jump into in SAP?
- What are your interests? Technical or Non-technical?
- What's your career objective? Where do you want to be 5 years from now?
Without providing these information how can anyone help you? Picking a module and going with it makes no sense. What if you spend an insane amount of time and money learning a module in SAP (based on some random suggestions given here) and realize that this is not what you were looking for, or there is little scope for that module in the market? What then?
It's your career that you are planning. It definitely deserves more thought-process and planning to go into.
pk -
Solution Manager and BMC Remedy
Hello everybody,
I want to know how to send incidents in Remedy from Solution Manager?
I know it's possible...I'm in 7.0 and i will upgrade to ehp1...I found an "how to" for the 7.0 SP13 but i need to know how i can manage it with the EHp1?
Do anybody know about something? Because i found on the web that there is a bmc remedy integration but i can't find anything else about this...
Does Service Desk in SolMan can communicate, without an intermediate, with Remedy service desk?
Thanks for your response.Hi
You need to go for service desk 3rd party integration
Chk this pdf,
for web service API
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/e3eeb4a8-0b01-0010-bd99-f4a700a49d32&overridelayout=true
https://websmp101.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000059732008E
Hope it helps.
Regards
Prakhar -
Has anyone created a custom connector in SAP Netweaver Identity Management with the Connector Development Kit to BMC's Remedy ticketing system? If so, how complex was the level of integregration?
Hi Vik,
Certainly the process you are proposing, off Scorch responding to a BMC Remedy Service Request and doing automated actions is completely do able. I know many people doing this.
But I think you will struggle to get Scorch to interact with your Web Service. Although Scorch has an Invoke Web Service Activity which might allow you to talk to you existing service, the functionality of the Activity is quite rigid and this makes
complex interactions with web APIs (like you will need with Remedy) very challenging.
You may even be forced to right your own code and execute via the .Net Script object to make it work.
There is an easier and much quicker way. We have written a Scorch Integration Pack for BMC Remedy which allows full interaction with BMC Remedy and you can Monitor Remedy for state changes and trigger Runbook execution automatically. You get
all this functionality for $12,000 including first years support.
For more information see
http://www.kelverion.com/integration-packs/bmc-remedy/
Greg
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