Bought a brand new battery from an authorized Apple Premium Reseller but the laptop is not recognizing the new battery

Yes, it says no battery installed. The battery icon with an X and system profiler saying no batter installed.
Tried the SMC Reset - didn't work!

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HT4437 I bought a brand new iPad 3 and an Apple TV, both connected to the same wpa protected wifi network from home. It worked for a day, but when I woke up, the Apple TV couldn't be found anymore by neither iPad, MacBook or iPhone. Any clue? Thanks!

I bought a brand new iPad 3 and an Apple TV, both connected to the same wpa protected wifi network from home. It worked for a day, but when I woke up, the Apple TV couldn't be found anymore by either iPad, MacBook or iPhone. Anybody a solution for this?

Thanks for the swift reply, I have been looking online and a loose plug seems to be somewhat of an issue with many, I hope mine is actually a problem and not what others are experiencing. It's taken me this long to even reach out for the simple fact I HATE being a complainer but this is just horrible.
Do you have an iPad 3 as well? And is yours not experiencing any issues close to mine?
Thanks again!

How do i get an iphone 5's battery to last. Just bought a brand new one. Changed all the settings as in location services, dim display push mail, yet it doesn't last half a day.

Just bought a brand new iphone 5. But the battery doesnt even last. I have changed all the location services n all. Still it doesnt last even half day. And the usage isnt heavy. My wife is using it, so it doesnt have a heavy usage. Tried every thing.

Gidday, I had the same problem when I bought my iPhone 5. If you drain the battery right down to nothing until it is completely flat and then recharge it 100%, drain it again, and fully charge it you should be good to go.
Hope this works.....

I bought a brand new 5th gen ipod touch. im trying to restore from itunes backup. then it says connect to itunes but my hp laptop is not syncing it. when i plug it in it does nothing but say connect to itunes... how do i fix this?

i bought a brand new 5th gen ipod touch. im trying to restore from itunes backup. then it says connect to itunes but my hp laptop is not syncing it. when i plug it in it does nothing but say connect to itunes... how do i fix this?

Hey jtom234412,
Thanks for the question. Based on the information you have provided, it sounds like your device is not detected in iTunes for Windows. The following resource may help resolve this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Furthermore, if your device is in recovery mode (displaying an iTunes symbol, with a plug), see the relevant information under Step 5.
Thanks,
Matt M.

I just bought a brand new iPhone 5s and a huge problem is that when i try to sync my music to my iPhone 5s, under the music tab it says that i can only access my music via iCloud. is there anyway to sync your music from your computer?????

I just bought a brand new iPhone 5s and a huge problem is that when i try to sync my music to my iPhone 5s, under the music tab it says that i can only access my music via iCloud. is there anyway to sync your music from your computer?????

The ! sign before the song means that the actual song is no longer on your computer and/or iTunes library.

HT201240 Hijust bought my brand new mac computer had all my files transferred from my old pc onto the new one and turn it on and it has a password to enter and get started i have tried my apple id password and another the store had written apple default

Hi
Just bought my brand new mac had all my files transferred from my old pc and now i try to start and it has a password that i cant get past
i have tried my apple password and another the dick smith store had on a piece of paper nothing works and the store isnt open easter sunday
can anyone help
Marj

Resetting User Password in Lion and Mountain Lion
Boot into your Recovery Partition by holding down the Command and R keys whilst booting.
When the Recovery screen appears, go to the Utilities menu and open Terminal.
In Terminal, type:
resetpassword
...a small app will open and allow you to choose the user for whom you want to change the password. If you are the admin, be certain that you choose your admin user. Type in your new password twice and give yourself a good hint. Click OK (or Done or whatever) and reboot, enjoying the use of your new, hopefully memorable, password.
Good luck,
Clinton

Just bought a brand new ipod nano and downloaded an audiobook borrowed from the local library. The book is there and playing but, I cannot hear anything. What am I doing wrong?

just bought a brand new ipod nano and downloaded an audiobook borrowed from the local library. The book is there and playing but, I cannot hear anything. What am I doing wrong?

Does the same file play normally in iTunes? Do other audiobooks play normally on the iPod?
How does "borrowing" work? Does it require use of another app, other than iTunes, to get it on the iPod?

Yesturday i bought a brand new iphone 4 and i got home and the guy i bought it from had alot of pictures and apps on it so i tried reseting it and whean i was reseting it it went black and hasnt came in since ive tride to hold power and home but dont work

yesturday i bought a brand new iphone 4 and i got home and the guy i bought it from had alot of pictures and apps on it so i tried reseting it and whean i was reseting it it went black and hasnt came in since ive tride to hold power and home but dont work plz help

kawasaki-boss wrote:
yesturday i bought a brand new iphone 4 and i got home and the guy i bought it from had alot of pictures and apps on it s
How could it have been a brand new phone if there were already pictures on it?
I'd ask for your money back.
Matt

Bought a brand new ipod4 in China, but can't transfer all the games i have from my ipod2. account made in Canada

bought a brand new ipod4 in China, but can't transfer all the games i have from my ipod2. account made in Canada

What happens when you try?
How are you trying?

I just bought a brand new Cannon GL2 camcorder and I am trying to import...

I just bought a brand new Cannon GL2 camcorder and I am trying to import some video footage into Final Cut Pro version 5.01. Whenever I put up the Log and Capture screen and turn my camcorder on the computer starts to think(the spinning color wheel) and not let me do anything else not even press play unless I completely turn the camcorder off again which defeats the whole purpose of me even importing footage. I don't understand why the Log and Capture screen won't let me import any video my old Sony Digital Hi8 was importing just fine a day ago, but now that I bumped up to the GL2 for some reason the Log and Capture screen isn't doing it's job so well by the computer starting to think(the spinning color wheel) instead of working. I have used the Cannon GL1 in the past and it worked like a charm. So I don't understand why the GL2 wouldn't be any easier? It is just giving me this problem and I don't know wether it's the firewire bus or what? Can someone please help me with my dilemma?

Ha...ha..very funny...but ah yeah from reading other posts on the "Canon" GL2 I figured out that you can't have multiple devices plugged into the firewire bus at the same time while you're importing video into Final Cut Pro. That's a HUGE bummer...thanks guys for your help you where fast and reliant. But now I have another problem my internal hard drive only has 4 GB out of 75 GB and my applications take up at least 40 GB of space. How am I going to connect my 600 GB external hard drive to the computer and import footage at the same time? Can you guys help me with this now?

I have done absalutely nothing to my 4g apple ipod touch, and it over heats, won't hold a charge, and the front camera will not work. I bought this brand new in december, and i've barely used it. I've tried restarting it and everything, what should i do?

I have done absalutely nothing to my 4g apple ipod touch, and it over heats, won't hold a charge, and the front camera will not work. I bought this brand new in december, and i've barely used it. I've tried restarting it and everything, I honestly think this is out raging because i spend over $200 on this. To have for music and instagram. I use it about an hour a day, but i've only been using it for about 3 months although i've had it since December. Any suggestions that may help me?

Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory settings/new iPod
If still problem make an appointment at the Genius Bar of an Apple store.

I bought a brand new Mac 27" desktop that came loaded with Adobe CS6. Everything worked like a charm until the hard drive, 1Tb, developed a bad sector and the Apple Store reinstalled a new one as I had extended warranty with them. The recycled the drive i

I bought a brand new Mac 27" desktop that came loaded with Adobe CS6. Everything worked like a charm until the hard drive, 1Tb, developed a bad sector and the Apple Store reinstalled a new one as I had extended warranty with them. They recycled the drive immediately (like a fool I didn't ask for it back to get the data off it.) But luckily I have all my data on CrashPlan. I downloaded it and it worked great except I downloaded it to the desktop and not the original location so it got squirrely. I also have an external 1.5Tb drive that I wanted to make bootable so I installed Mavericks 10.9.3 . I then went ahead and installed it on the newly installed drive too.
I think that because I have a new drive Adobe thinks I have a news computer. I bought the 27" Mac brand new from Ebay and it came loaded with software, including CS6. I have a serial number for CS6 but Adobe said it wasn't valid. (I have owned CS2, CS4 and now CS6 which came preloaded onto the Mac by the seller who told me that the software was registered to the Mac???
I am going to re-download the backup but this time to the original location (I still don't think it will work with Adobe. What can I do about this?
iMac 27-inch, Late 2012
Processor 3.2 GHz Intel Core i5
Memory 32 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GTX 675MX 1024 MB
Software OS X 10.9.3 (13D65)@

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Hey i bought a brand new MBP like 6 months ago and now it won't charge

i bought a brand new MBP like 6 months ago and now it won't charge. I tried using a friends MBP charger of the same year as my computer but it still says not charging at the top right corner of the computer screen where the charging symbol is. This problem just happened out of nowhere because it was working the day before then the next day it just stopped working saying it is not charging. I tired doing all of the suggested techniques to fix it but not luck.
This is the battery report is when my MBP is either connected to my charger or my friends charger which works perfectly on her computer.
Battery Information:
Model Information:
Serial Number:          W013*****3BA
Manufacturer:          SMP
Device Name:          bq20z451
Pack Lot Code:          0
PCB Lot Code:          0
Firmware Version:          201
Hardware Revision:          000a
Cell Revision:          158
Charge Information:
Charge Remaining (mAh):          3137
Fully Charged:          No
Charging:          No
Full Charge Capacity (mAh):          5751
Health Information:
Cycle Count:          126
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          11528
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          10
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Wake on LAN:          Yes
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
PrioritizeNetworkReachabilityOverSleep:          0
RestartAfterKernelPanic:          157680000
Standby Delay:          4200
Standby Enabled:          0
Battery Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          2
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Display Sleep Uses Dim:          Yes
Reduce Brightness:          Yes
RestartAfterKernelPanic:          157680000
Standby Delay:          4200
Standby Enabled:          0
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          Yes
ID:          0x0000
Wattage (W):          0
Revision:          0x0000
Family:          0x0000
Serial Number:          0x00000000
Charging:          No
As you can see where it is labeled "AC Charger information" it states that its connected but there is no Wattage and says its not charging .
What is wrong with my mac? Is it serious and does Apple Care cover it?

Have you done a SMC
http://support.apple.com/kb/HT3964
Items include
Power
The computer doesn't respond to the power button when pressed.
A portable Mac doesn't appear to respond properly when you close or open the lid.
The computer sleeps or shuts down unexpectedly.
The battery does not appear to be charging properly.
The MagSafe power adaptor LED doesn't appear to indicate the correct activity.

I bought a brand new macbook, but it keeps asking me to update, but the email is "associated with another account" Help!

So I bought a brand new macbook from Amazon, and it came factory sealed (Not my first time buying a macbook, last one I bought was from Apple directly) but after I got this, I put in my apple I.D. and it told me there were updates available. I told it to go ahead and update, and it updated about half of the list, but the essential stuff (pages, notes, etc) it says "This software was installed using another Apple I.D. Please logon with that I.D. to install the software." I'm a bit baffled by this as it is a brand new mac and so I don't know why anyone else's I.D. would be logged into this mac. I'm not really worried about it though, as I don't really need to update my pages, etc, as I like what I have, but I'd love for this stupid "updates availble" popup to stop popping up every freaking day!!!
Anyone have any suggestions on finding out how to either gain access to update, or get rid of that "other" i.d. that is somehow associated with my brand new macbook?
I'm running OSX 10.9 if that is of any consequence.

Then it simply was NOT Brand New. Doesn't matter what the box looked like when you got it or if you went through the setup pages when you first turned it on. If it is registered to some other Apple ID then someone else had originally registered it and locked it to there ID.
Type in the serial number of the system into this page.
https://selfsolve.apple.com/agreementWarrantyDynamic.do
And see when it was originally registered.
Then send it back to Amazon as Used.
LordRavenWolfe wrote:
So I bought a brand new macbook from Amazon, and it came factory sealed (Not my first time buying a macbook, last one I bought was from Apple directly) but after I got this, I put in my apple I.D. and it told me there were updates available. I told it to go ahead and update, and it updated about half of the list, but the essential stuff (pages, notes, etc) it says "This software was installed using another Apple I.D. Please logon with that I.D. to install the software." I'm a bit baffled by this as it is a brand new mac and so I don't know why anyone else's I.D. would be logged into this mac. I'm not really worried about it though, as I don't really need to update my pages, etc, as I like what I have, but I'd love for this stupid "updates availble" popup to stop popping up every freaking day!!!
Anyone have any suggestions on finding out how to either gain access to update, or get rid of that "other" i.d. that is somehow associated with my brand new macbook?
I'm running OSX 10.9 if that is of any consequence.

I just bought a brand new Photoshop CS5.

I just bought a brand new Photoshop CS5. When I start the installing from the cd I have to type in my serial number, which is <serial number removed> The installer says "This serial number is used for Photoshop CS5" all is good. After installing the program, I start it for the first time. Then I have to type in my serial number again for Photoshop CS5 Extended Trial, but now it says "This serial number is not valid for this product".
What is wrong? What am I doing wrong?

I am guessing that you do not want to use the CS5 Extended version if you only purchased the non-extended version. Serial numbers are product specific. If you continue to have problems, contact Adobe support thru chat:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Bought a brand new battery from an authorized Apple Premium Reseller but the laptop is not recognizing the new battery

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