Bought an album. only part of each song now plays. Do I need to download again? Do I need to purchase again?
I purchased an album on Itunes and it only downloaded about 20 seconds of each song. What do I need to do now?
Does the track play correctly in Quicktime Player? If it does then it is an iTunes issue. If it doesn't then it is possible the file was not completely downloaded, or is corrupt. If you believe it is corrupt:
If you are in a country where re-downloading is possible (iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085), delete the track (and the original file) and download again (Downloading [using iOS or computer] past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519). See tips on downloading in https://discussions.apple.com/message/19097773, especially unchecking the "Allow Simultaneous Downloads" box in the downloads tab of iTunes.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.
Similar Messages
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Bought an album - only part of it recognized by iTunes
Hi,
I just bought an album, all tracks downloaded, but iTunes only shows 10 of the 17 tracks. The files are on the hard disk, and dragging them into iTunes in hopes it would re-read them did not help. I also deleted them out if iTunes and dragged all files back in, still: it only shows 10 of the 17 tracks.
What the heck?When you click on Purchased in your library, do the missing tracks show up there? If so, perhaps the tags are messed up somehow and the tracks are hiding somewhere else in your library.
Diane Wordsmith -
the music I downloaded into my PC did not download the full song. Onlu about 1 to 1 1/2 minutes of each song is downloaded.
The syncing of music is one way, computer to phone. See this helpful document from a fellow user. Credit goes to the author.
https://discussions.apple.com/docs/DOC-3141 -
TS3297 only part of the song will play
Only 1.5 minutes of a 7 minute downloaded song will play. How can this be fixed?
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
Recently, I bought the Adam Barnes album and I put it on my iPod. When I started listening to it and it was great. But when it got to track 4, it played the first minute and then it was just silence for the rest of the 3 and a half minutes song. It did this again for tracks 5 and 6 too, but the other tracks are fine. I checked my iTunes and it doesn't work on there too. Has this happened to anyone else? Can I get a refund? If so, how can I get one?
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
I downloaded my previously purchased songs to my new macbook, but only parts of each song are available. How do I fix this problem?
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If no joy... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
I purchased a album and only the first part of each song plays, even though the entire length is listed in the file properities. Any Ideas?
Assuming you are in a region where you are allowed to redownload your past purchases, delete the current copies from your iTunes library and then download again from your purchased history. If the problem persists, or that facility is not available in your region, contact the iTunes Store support staff through the report a problem links in your account history.
tt2 -
I downloaded a full cd album from iTunes it said it had been downloaded but when I listened to them it only played a small part of each song then it stopped. What do i do? I don't want to have to download them again. Thanks
Other people have been having similar problems with songs over a number of days, I assume that there has been a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link. -
I bought an album and not all the songs came up listed under the artist name. They came up as separate songs and not as part of an album. How do I fix this?
Hello pjmelli921,
You have to locate the album in itunes. Highlight each track, hold the ctrl button and left click each one.
Do a right-click on the highlighted blue, select get info, say yes to editing multiple tracks.
Hit the options tab, change "part of a compliation" to yes, select ok on the bottom right.
Resync ipod. This should fix it on your ipod after the resync.
Hope this helps.
~Julian -
Any idea why itunes is only downloading part of each song I purchase?
Any idea why itunes is only downloading part of each song I purchase?
Not really, a bug I suspect...
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the corrupt tracks from the music section of your iTunes library, close & then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unchecked. This seems to help with partial downloads...
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2 -
can I delete an album from my computer and re-download from my purchases? I bought an album and some of the songs only play partof the way through and some won't play at all. One of them says this computer is not authorized to play this trac.
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks only from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If you don't see them straight away it may help to restart iTunes. While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2 -
I just bought an album and some of the songs are only playing 3 seconds of a 4 minute song. what do i do?
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
I bought an album and some of the songs do not play all the way through. I would like help fixing this issue or my money back.
How to report an issue with Your iTunes Store purchase
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Can I burn only part of a song
Is it possible to burn only part of a song and put only the edited portion onto a CD? Please let me know - thank you!
Go to Get Info for the song and then select the Option tab. There you can specify a different start and/or stop time. Once that's done, when you burn the song to a CD it will be "trimmed" according to your settings.
In addition to this working for CD burning, it also works for making a digital copy of the song without burning to CD. Once you set the start/stop time, select "Convert Selection to (whatever your current import format is set to)". -
TS3297 only part of a song downloaded.. how do i get the rest?
only part of a song downloaded.. how do i get the rest?
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
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