BPF Completion step failure

Question

Hi,
  I am using BPC 7.5.104 MS.
  When i tried to click 'Step Completed' in BPF (which will activate an email to be sent to the reviewer), i received the following error:
A runtime error has occurred at server
- StartIndex cannot be less than zero.
Parameter name: startIndex
  In Management Console, the error message expands to the following:
==============[System Error Tracing]==============
[System  Name] : Email
[Message Type] : ErrorMessage
[Job Name]     : Handler.SendMailByUserID
[Exception]
    DetailMsg  : {System.ArgumentOutOfRangeException: StartIndex cannot be less than zero.
Parameter name: startIndex
   at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
   at OSoft.Services.Application.Email.Handler.SendMailByUserID(String strAppSet, String strIDs, String strSubject, String strContents, String strAttachment, String strFrom, Boolean bText, String strDelimiter)}
==============[System Error Tracing  End ]==============
  Any suggestions? I have reassigned SQL index, but it didn't work.
Regards,
Lip Chean

Answer 1

Hi Lip Chean,
Yes , it must be the e-mail configuration or In the reviewer properties in each dimension member don't forget to fill with the user name.
cheers from SIMP
regards,
Suprapto