Brand new ipod nano will work when attached by cable either to a power adaptor or usb port but stops immediately when disconnected, despite being put on charge with different adaptors. Battery indicator remains constantly on lightning flas symbol and whit

My Brand New ipod nano (sold to me two days ago by Apple as replacement for previous ipod nano -15 months old and therefore out of warranty - which had suddenly stopped functioning altogether) will operate only when attached by cable to either power adapter, usb port on my laptop or when playing on a docking station. When detached, it stops playing and screen goes dark and it will not respond to any buttons, despite being charged several times for many hours on different chargers. The battery indicator stays on lightning flash symbol on white background and has only momentarily shown fully charged symbol once !
I am baffled as to why this new ipod has a similar problem to the old ipod.
Is there a virus out there which can have this effect and which I may have picked up on my Pc and have inadvertently transferred to both ipods when sync-ing ?
My PC has Norton anti-virus software.
Any suggestions , please ?

Sounds like the Nano has a faulty battery. You should be able to have Apple swap it out again for you at no cost.
B-rock

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My mother's new Ipod nano 4th generation will not do anything. It has been plugged into the USB for close to twelve hours (not in sleep mode) and it is still completely unresponsive. Shouldn't it be charged by now? The hold switch is off. It is not recognized by the computer. I have hooked it up to different computers including a brand new Macbook and it still does the same thing. I've tried resetting and restarting it using the method on the Apple site but it is still completely unresponsive. All that is on the screen is the Apple logo--nothing else.

it's always a good idea when u first use a new ipod with a computer to restore it with the ipod updater to makes sure everything is all rosey with the format and then load up the songs so u can walk through the ipod set assistant. this should fix it right up. just restore it

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so i JUST received an ipod nano second generation today and i tried to hook it up to my computer and it seemed to work at first. and then my computer said that there was some sort of connection difficulty. so i unplugged it when it said it was ok to do so, but the screen still says "do not disconnect"
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Take a look at the links below and see if they help any if you haven't already looked at them.
iPod isn't responding--it appears to be frozen
http://docs.info.apple.com/article.html?artnum=61705
iPod Trouble Shooting
http://docs.info.apple.com/article.html?artnum=32222

I can't get my brand new IPOD Nano to work - can someone help?

I have donwloaded 7.3 but when it gets to the point it is supposed to launch I get an error message saying it is on a locked disk taht I do not have permission to write to - I don't know what that means. I have attempted to uninstall and reinstall 7.3 multiple times but I still get the same message . . . can someone help?
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jd7793

This may help try the trial version first
http://www.transfer-iphone-recovery.com/transfer-music-from-iphone-to-itunes.htm l

Just bought a brand new ipod nano and downloaded an audiobook borrowed from the local library. The book is there and playing but, I cannot hear anything. What am I doing wrong?

just bought a brand new ipod nano and downloaded an audiobook borrowed from the local library. The book is there and playing but, I cannot hear anything. What am I doing wrong?

Does the same file play normally in iTunes? Do other audiobooks play normally on the iPod?
How does "borrowing" work? Does it require use of another app, other than iTunes, to get it on the iPod?

I have a brand new Ipod nano never been opened. Could I exchange and get money off for ipad at an apple store?

I have a brand new Ipod nano that has never been opened. It was a gift. Could I exchange it and get money off for an ipad at an apple store?

No. The most you can do is turn it in your a 10% discount towards the purchase of a new one. You would be much better off selling the Nano on Craigslist or eBay and using the profits from that towards the purchase of an iPad.
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My brand new ipod Nano is not being reconised on itune.I changed to the new itunes and now there is nothing on the left hand side as before and it just has the music. Help!

My brand new Ipod Nano is not being recognised on itunes and i cannot download music onto it.
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Try a different cable. And are you connecting directly to your computer or through a USB hub?

Why won't my BRAND NEW iPod Nano 7th Generation recognize headphones?

My BRAND NEW iPod Nano 7th Generation (purchased from and Apple Store less than a week ago) will not recognize any headphones. Consequently, I can hear NO sounds. It worked just fine right after I set it up. I turned it off, disconnected headphones that came with the Nano. Several hours later I turned it on again, plugged in the headphones, and then I could hear NOTHING. When I tried the radio, I got the message there was no signal because it said the headphones were not plugged in, which they were. I have tried two other sets of headphones. None work, but they all work in another iPod, so I know it is not the headphones. I restored the software and started over, but this didn't help either. I have pushed the headphone jack in as far as possible. This is very frustating because this Nano was a birthday gift for my husband. I will be grateful for any help. Thanks a lot.

Thanks SO much for the GREAT advice! I did just what you said, and I am back in business. The sound is fine, and the radio works. I cleaned out the jack with a tooth pick, blew some air in, and pushed the jack in a bit harder.I guess I was too tentative about pushing the jack all the way in. You were right that it is a tight fit. Thanks again, deggie. My husband thanks you also! His birthday gift now works! Yay!

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Start by working through all of the troubleshooting suggestions here.
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

Can't see brand new iPod Nano in Windows!!!

I just bought a brand new iPod Nano (2nd Gen) for my daughter for Christmas, and right out of the box it would not be recognized by Windows XP or iTunes -- even though another iPod Nano (1st Gen) that we own did connect. It was charging though.
I used this forum looking for answers and although helpful, there was an awful lot of misleading advice. I finally called the help line 1-800-275-2273 on this website http://www.apple.com/support/contact/
What I was told was to simply go through the reset process (which I had ignored because it seemed too simple). The steps are to flip the hold button a couple of times and then hold the menu and select (center) button down at the same time for 10 seconds. The iPod will power back up and be reset.
What this tells me is that Apple has a problem with the software originally loaded on these iPods, but at least this simple procedure solved the problem. I thought I would come back here and provide you with the solution to this problem -- hopefully saving you a lot of time! Good luck!!

I agree with you, Apple to me has some type of problem with their iPods. I've used some type of computer device since 1971, and in all this time, I have never used a device such as the iPod with so many quirks.
I tell you one thing the iPod makes you think!!! O;-D
I'm afraid to buy Apple Care because during the 1st year of owning an iPod you get support that really is not much help. Within the 1st year of owning an iPod, a customer can purchase the Apple Care Plan. The Apple Care Plan is only 2 years, and then you are on your own. If Apple had confidence in their iPod's, they would offer a longer warranty period.
The only thing I see Apple Care is good for is that if something catastrophic happen, they will pay for shipping and any parts that are needed to fix it.
Their stock is doing great. Where is the money going???

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Hi everyone,
I just got my brand new iPod Nano the other day, when I opened it up and took the sticker off, I saw a large scratch down the screen. That was annoying enough but the scratch affects the touchscreen ability and it's very tough to ignore.
So like a normal person I want to contact Apple to try and resolve this, but I've hit another barrier. I only have one phone, a mobile and that's bust up. No way I can take or recieve calls unless I become psychic as the speaker and mic are broken. So i'm wondering if there's any other way I can contact Apple?
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Totally new to this place so any help is appreciated.
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So i'm wondering if there's any other way I can contact Apple?
Either borrow a cell or a landline phone. I find it hard to believe no one in your neighborhood, family, school or job have no phone.
My nearest Apple store is about a 2 hour drive away as I live in the middle of nowhere,
They are not the only places to go - AASP's Outside of the USA
How to find your nearest Apple Authorized Service Provider (AASP)

I am unable to get my decently new Imac to recognize or charge my brand new ipod nano.

I am unable to get my decently new Imac to recognize or charge my brand new ipod nano. I have tried to restart my computer and the ipod, neither have worked. Running itunes 10.7. Please help.

Can you see your device being connected to your iMac in the System Profiler?
Although this is not an iPod touch, try these suggestions as well:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

My new ipod nano will not synch with iTunes - help? ipod nano sw v1.0.2; iTunes sw v11.0.1; mac os x v10.7.4

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i tried to disconnect and reconnect million times and i even dropped
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Does it charge on a computer? Does it appear in iTunes?
If so:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Also see:
- See:
iPod touch: Hardware troubleshooting
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

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Start by working through all of the troubleshooting suggestions here.
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B-rock

Brand new ipod nano will work when attached by cable either to a power adaptor or usb port but stops immediately when disconnected, despite being put on charge with different adaptors. Battery indicator remains constantly on lightning flas symbol and whit

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