Broadband Connection More Stable Since Changing MT...

Since day one of having BT Broadband I have used my own router which is a Vigor 2800. Though my router is on 24/7 I was seeing that the PPP connection uptime would never be more than 20-24 hours.
Recently I changed my MTU value from the routers default to 1500 (to solve an online media server issue). Just checked my figures today and I see the following:
Router Uptime: 173:52:00
WAN Status Uptime: 173:49:54
The Uncorrected Block value is a lot smaller now too at 6480 for 138,967,478 RX Blocks (which is a tiny percentage).
I am not sure though why the MTU value in the router would affect how stable the connection was, unless the router (or BT Servers) were seeing a lot of fragmented packets and dropping the connection. Any ideas?
Chris.

Hi
I have a similar situation, upgrade with BT from 20 to 21CN network, and using a Draytec 2800.
Boy did this cause us a drop in service, in terms of speed, connection drops, intermittant speed problems etc.
Anyway, Draytec were helpful, with many firmware tests, now using firmware 2.8.2.1 B1120 and stable
But still have slow issues (speedtest.net can show pings between 500 and 12000 sometimes 30 times a day , but often on 47ms)
Anyway my MTU was on 1442 until i just changed it to 1500 so will see what happens.
Also if you dont have Outbound TCP ACK Prioritize ticked on the draytec you will suffer bad connections.
The BT router doesnt have this option, and is a big problem. I know because ive had a year of complaining and talks with BT including them sending out network experts to independantly test our line (not the usual BT engineer who (no disrespect) often didnt have a clue apart from the one thing he could do with a little test machine (which always gave perfect results!)
UPDATE:
Uploading a file still causes the PING on speedtest.net to go to 500ms which on the old network never happened.

Similar Messages

HP deskjet 3050 no longer connects to wireless since changing the router

The printer no longer prints to wireles or when connected via USB for that matter. Recently changed routers and now it doesn't pick up the printer. I have tried to reinstall the software and that hasn't made a difference. Help please!!

Hi nikki879,
Here is a way you can connect the printer to your router:
-Restore network defaults inside the wireless menu on the printer front panel.
-From your computer, connect wireless to the printer's network (it should be a name similar to HP-Setup-xx-Deskjet 3050A J611).
-After successfully connecting to the printer, open your web browser and type in 192.168.223.1 in the addressbar and press enter.
-Click on Wireless Setup Wizard
-Select your router and enter the password to connect the printer to the router.
Rerun the printer software from your computer to rediscover the printer over the network.
Show support by clicking the Thumbs Up in the post that resolved your problem. Doing so will help other forum members find their solutions too.

I'd like to alter my Airport Extreme/Airport Express wireless network so that the 3 Expresses connect to the Extreme via Ethernet. I've been told this will create a more stable wifi signal. How do I configure this using Airport Utility? Thanks.

I currently have an Airport Extreme Base Station connected to my DSL router by Ethernet. Because I have a long, sprawling home, I have 3 Airport Expresses configured to "Extend the Wireless Network" I've established. Because of my home environment--thick walls encompassaing wire mesh, sprawling rooms, etc., it is hard to maintain a continuously-strong, stable WiFi signal. I've been told that I can create a much more stable network by connecting the Express units to the AEBS via Ethernet cable. Since my home is already wired for Ethernet, I'm considering making this change. If I proceed to establish the Ethernet connections, how do I then set up Airport Utility to accomodate this switch from a Wireless-based WiFi network to an Ethernet-based WiFi network?
Thanks in advance for any help.
Phyllis

I don't see anyplace in the Utility to designate HOW the Express units are connected, only how they relate on the network to the Extreme,
As I mentioned in the previous post, when you click the Internet icon in AirPort Utility:
Connect Using = Ethernet (This tells each Express to connect to the Extreme using the ethernet connection)
Connection Sharing = Off (Bridge Mode) (This setting allows your AirPort Extreme to function as the "main" router on the network, as it must for the setup to work correctly.
You do not need to configure anything differently on the AirPort Extreme (as long as it is working correctly now) to connect the AirPort Express devices.
The only other question I have is the following: I'm currently already using one of the Ethernet ports on the back of the Extreme-- for my husband's iMac. I really don't think he gains much in performance over how the iMac would run through wifi, so I could disconnect the iMac. If you think the iMac would do better to stay on the Ethernet connection, should I use a switch/splitter to add an extra connection?
Since each AirPort Express must connect using ethernet, you will need to use the 3 LAN <-> ports on the AirPort Extreme for the AirPort Express devices.
I would suggest that you try connecting the iMac using wireless to see if that will work. If the wireless connection is not satisfactory, then you can add a 5 port ethernet switch to one of the LAN ports on the Extreme and then plug all the devices connecting using ethernet....the iMac and the 3 AirPort Express devices...into the remaining 4 ports on the switch. That will leave you with 2 open ports on the AirPort Extreme for any future devices that may need to connect.
When you test out the system, here is a trick to find out which device your computer is actually connecting to at any given time as it "roams" around the house.
When you have AirPort Utility open to configure each AirPort Express, jot down the AirPort ID for each Express. You can do the same for the AirPort Extreme.
As you move around with your laptop, hold down the option key on your Mac keyboard while you click on the fan shaped AirPort icon at the top of the screen. Look for the BSSID. That is the AirPort ID of the device that the laptop is connected to at that time. it should also be the ID of the closest AirPort Express (or AirPort Extreme if the laptop is close to the Extreme at the time).
Let us know how things are working when everything is up and running.

My wireless keyboard no longer connects with my iMac since changing the batteries. It now shows as not connected, not paired and not configured. A friend recently connected his iPad to the iMac and since then the problem started. Any ideas to resolve this

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a friend told me that he wants my os x cd for my macbook pro to upgrade his imac.
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I used to have eight genius mixes and now I have four...I changed the genres around and nothing happened...I've added many more songs since it changed from 8 to 4 mixes...how can I get more again and why did it go from 8 to 4?

I used to have eight genius mixes and now I have four...I changed the genres around and nothing happened...I've added many more songs since it changed from 8 to 4 mixes...how can I get more again and why did it go from 8 to 4? I had the Hardcore mix and a rap mix and classic rock and grunge mixes...now I don't...I kinda want those back...the mixes I have now make no sense as most the songs on each do not correlate AT ALL to the genre mix they have been placed in. If someone could give me an answer that'd be great.

1. Don't confuse "Apple ID" with iTunes Account ID. You can have many Apple IDs but only one iTunes account active at a time.
2. If you "changed" your iTunes account ID, you actually have 2 accounts - one under the old name plus the new name.
3. You can't merge the accounts - they remain separate. Apps purcahsed under the old account name will update ONLY WHEN THE PHONE IS SIGNED IN TO THE OLD ACCOUNT NAME and visa versa.
4. Likewise, you can sync only the apps, music, media purchased under the account the phone AND iTunes are signed in to.

Strange problem since changing some settings Connection Pool

Since changing the following settings in my connection pool, I have been seeing strange behavior with an application that has been deployed for over a year.
 
The settings I changed were the following:
 
Maximum Capacity: Changed from 25 to 100 
Statement Cache Size: Changed from 10 to 200 
Shrink Frequency: Changed from 900 to 300 
Connection Reserve Timeout: Changed from 10 to 5 
Maximum Waiting for Connection: Changed from 2147483647 to 50
 
I was wondering if anyone had any comments on these settings as well as any insight as to why I am seeing the results of a prepared statement
 
("select count(*) from event where event_id = ?" )
 
come back as 0 for the user that just created a record a few minutes before. At the same time another user can log in to the application and cause the same query to run and they get a count of 1 for the record the other user just created. Then if I restart Weblogic both users get a count of 1
 
Driver 9.0.2.0.0 
Weblogic 8.1.3.0

try
select * from v$session where lower(module) like 'jdbc%';if you don't find .... so... no connection from jdbc...
Because when jdbc pool ... start.... It should create connection ... hold on database.

Lost of broadband connection since last night - wh...

The broadband connection seems to be on the yoyo lately as we lose the broadband connection on and off for the past few months. It was not really an issue (although, it's still annoying) until last night when we completely lost the broadband connection. Still not a beep this morning.
We've switched the modem on and off a few times - still no luck. So, now it is just blinking saying its on with no light on the DSL nor the Ethernet.
What is going on with BT broadband?
My boyfriend works from home and he relies on the internet to do his job. As the internet is down, there's nothing that he can do. This is frustrating.
Is there a mechanism where one can find out if the exchange is down or something? From my past experience of dealing with the help desk, it was frustrating as they first attempted to 'fix' the modem. After having switched between various people in the help desk, it was then realised that the exchange was down.
A few weeks back, I've read on BBC online that lost of BT broadband customers are experiencing bad connection like me....can anyone shed any light on this?
Thanks.

Hi if the Ethernet light is not glowing then you have a fault with your hub/ router that is nothing to do with any part of the Bt network you could try pressing the factory reset button and see if that resolves the problem but it sounds like the hub has a fault not your broadband connection the item on BBC on line refered to a problem at a major exchange in Birmingham that was resolved within 24 hours so that is not related at all try my suggestions but it sounds like yo need a new hub / router if you know any one else on Bt broadband you could ask to borrow there hub to use as a test
You can check broadband status two ways 1 use the stays web site details of how to access it can be found in the stickies at the top of this board or by phoning the automated status line on 08001690199
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Trying to get broadband connected...

Hello,
I'm writing this in the hope that someone can help me. I placed an order for a combined TV, phone and broadband on 14th May and was given a connection date of 31st May between 8am and 1pm. I took the day off work and at 10 am 2 BT openreach vans parked outside my house. I went down to ask if either of them were there to connect me and they said neither of them was. A courier arrived at this point with all the equipment and I was advised to call and check on the engineer status. I called at 1pm to say nobody had arrived and they apologised, offered a £10 compensation and said that the IT system was down for the engineers so they couldn't access the log but guaranteed that an engineer would attend later that day before 5pm.
I called back at 5 as nobody had arrived and was told that the engineer had reported it as being unable to gain access due to customer not being present. I was absolutely livid at hearing this and demanded that an engineer attend that evening only to be told that they'd finished work for the weekend and Tue 4th June would be the earliest. I asked to submit a formal complaint and the manager that I spoke to in the technical department said that he would note my dissatisfaction and email my partner, whose name the account is in, with confirmation of what they were doing to resolve the issue as well as details of his name, department and position along with the same info on the other operators that I had spoken to. No such email was received but we did get a text to say that we would be connected on Thursday 6th June!
My partner called on Monday to ask why she'd not received the email and to check exactly when we were getting connected as we would again have to take time off work. She was told that the text was wrong and that it would indeed be Tue 4th June. She managed to arrange to work from home that day at the last minute and an engineer duly attended but only activated the phone line and, when asked about the internet, said it was "nothing to do with him".
I called BT that afternoon to clarify what was happening with the broadband and was told to not worry, that the service would go live within 12 hours of the engineer visit. I waited the 12 hours and called to check, only to be told that the service had been cancelled by someone in an administrative error and that it would be 2-3 weeks before we could expect connection. I was once again very angry at this news and asked to once again submit a formal complaint. I was told the complaints team was closed and would have to call back the following day.
On Wed 5th June, I called and asked for an explanation as to why the order had been cancelled. I received no explanation and asked to speak to the manager. They said that the manager was on another call and would call me back ASAP. I waited 45 mins and called back, they reiterated that a manager would be calling me ASAP. I waited another 45 mins and still no call. I called back again and spoke with a guy called Stephen in technical, who gave me his personal assurance that the service would be connected within 48 hours of the call. He said he was taking personal responsibility for the case and that I had no further need to contact them. I took him at his word and kept a check on the homehub router for changes.
On the Thursday 6th June, the 'broadband' light went from flashing orange to constant red which, according to the set-up guide, meant that the broadband was active but the username was incorrect. I called to check this with technical and was told that this was incorrect and that red just meant that the broadband line was inactive. He checked further and said the order was still showing as cancelled which again caused me to get a little angry over the repeated misinformation and having to make so many calls regarding the situation. I again asked to make a complaint and again was told the department was closed.
I called again on Friday 7th June, after 12 which meant the 48 hours had elapsed and therefore the operator, Stephen, had not held to his promise to personally oversee the case. I asked to be put through to cancellations, explained the situation for about the 15th time and asked for all the monies that we had paid BT so far to be refunded, along with the £45 that we had spent on BT public WiFi since the 14th May and also compensation to cover my loss of earnings in taking the day off on Friday 31st unnecessarily as well as the bills that we had run up on our mobiles contacting them regarding the situation. They apologised again and put me through to someone in the technical Dept that guaranteed me that they would speak with openreach and get someone out that day. They also took my mobile number and said they would call me back at 4pm with an update. 4pm came and went with no call back so I called once more and requested a refund and compensation. They said that the technical team were definitely acting on the situation and if I held on a little longer, they would make sure the lady I had spoken to would call me. Needless to say, I got no call.
I called again on Saturday 8th June and spoke with someone called Darren in customer retention who said he was sorry that I'd been treated so poorly and gave me a number to call direct on Monday morning to speak with someone regarding the matter. He said that they needed one more chance to put it right.
I called on Monday 10th June and spoke with a customer options Dept operator who said that the order was still showing as cancelled and that he would have to place a fresh order which would take 2-3 weeks. I had lost patience by this point and asked to be put through to cancellations, they listened to the story once more and put me through to another Dept where an operator reiterated that they could process the connection in 48 hours. I said that was no longer acceptable as I'd been assured twice the previous week of this and it hadn't transpired. He then said his manager might be able to get it done that day and put me through to him. His manager said that 2-3 working days was the quickest that it could be done.
I asked to go back to cancellations, reiterated the refund and compensation I expected and was told that I would have to speak with billing about it. I got put through to billing and the guy I spoke to took all the security details but refused to go further unless I told him the payment method used by my partner, saying that the bank name and the fact that it was a debit card wasn't enough. I took his number and got my partner to call but it just rings out at the number he gave us. I called back again and spoke with cancellations. The girl I spoke to there said that she would personally try and sort it out for me. She went off the phone to speak with the various departments and came back saying that the order was still open and that the service should be getting connected in the next 48 hours. She said that she'd call me tomorrow to check if it was connected and gave me a number fro openreach saying that usually it would only be BT operators that could speak to them but this was a public number and that someone might help me out.
I called openreach and the operator said that she dealt with fallen cable poles and holes in the street and that she had no way of helping me and advised me to speak to BT - sigh!
Here's what I think is reasonable - that someone at BT could speak with someone at openreach and, given that the engineers are just as responsible for the delay as the BT operators, arrange to get me connected either today or tommorow. If this can't be done, I think that I should reasonable expect BT to:
refund all the monies paid to them for the package and the up-front line rental
refund the £45 that we've spent on the public BT wifi that should have been free as we had signed a contract with them back on the 14th May
pay for the costs of our calls to them through our mobile providers
compensate me for loss of earnings for the day that I took off to wait on an openreach engineer who fraudulently claimed that I wasn't home
I think that, given the level of stress that this has put both me and my partner under (we both need to work from home and this has proven very difficult for us as we live in a rural area and have to rely on the public wifi otherwise), coupled with the amount of time that I've spent trying to sort it our, that this is the least we should expect.
One of the biggest issues with cancelling the order for me is that there are simply no alternatives in the area. For our postcode of PH15 2AA, I've been told by Talk Talk, SKY and Virgin Media that they can't provide the service as BT charge them £17 a month to utilise the infrastructure therefore they don't offer their services in my area. This would seem then, that BT have a monopoly on the broadban for the area which I understood to be illegal under UK trading legislation.
Does anyone on this forum have any advice at all for me or know of where I can find out alternative ISP's? Uswitch and all the other checkers show that there are a number of ISP's in the area but when I contact them directly they all say the same thing...
Please help - I'm starting to go a little crazy with all this! (I know that some people are reporting that they have waited weeks for connection but I simply can't accept that...)

Well, now we're back to square one - we spent another hour on the phone to BT yesterday and the best they could do was to restart the whole order process from scratch as the orders team had no record of an order ever being placed. I spent yet another frustrating, fractured 20 minutes initially trying to get some sense out of the Indian call centre and the guy that I spoke to in cancellations himself admitted that it was a nightmare trying to get a straight answer out of them. This follows another person in cancellations admitting that they got just as frustrated with the other departments being poorly organised and hard to communicate with. I'd just like to underline the fact that I have no problem with BT outsourcing their call centres to other countries and no problem with people from those countries being tasked with the admin of the order process or customer service. I previously had experience of using the Dutch technical team that ran Be Unlimited's service and they were fantastic - great communicators, well-organised and able to rectify my problem within hours.
The fact is that everyone that I've spoken to in either the orders department or technical department rattles out the same spiel that they must be reading off some card in front of them like a robot. They don't actually listen to what I'm telling them and they obviously have no form of administrative infrastructure that allows them to work efficiently. I have to go through the same process every time, explaining the whole story from the beginning and being given the same empty platitudes and promises every time by yet another office drone. The inter-departmental communications are non-existent and BT's whole systematic processes are abysmal. The whole corporation needs re-organising from the ground up and surely can't continue to be a profitable business for much longer if the volume of customer complaints and despairing posts on this very forum are anything to go by.
To reiterate:
Order placed 14th May, connection date 31st May - engineer to attend between 8 am and 1 pm
31st May, courier delivers hardware, engineers parked outside my house for 3 hours, neither of them assigned to the job, call BT after time window of visit expires and am assured an engineer will attend. Call back after 5 and told that the engineer claimed he couldn't gain entry and all engineers are finished for the day until Monday (despite an engineer attending my work which is located 5 doors down to fix our business broadband connection on a Saturday, less than 3 hours after I called). Make formal complaint and am assured engineer will attend on 4th June and internet will be connected same day
Engineer attends 4th June, claims broadband nothing to do with him, call BT and assured that service will activate later that day, service does not commence and am told the order appears to be cancelled when I call to check. Make formal complaint and am told someone will call me next day, so provide my number
5th June, no call so phone to check/complain - am told manager will call back ASAP. Wait 45 mins, no call. Call back, am reassured that someone will call. Wait 45 mins, no call. Call back again, speak to 'Steven' in orders who apologises and tells me he's going to personally oversee a fast-track of the order that will see it connected in 48 hours and that I have no further need to call them.
Call on 6th June after a change on the homehub router lights to check if this is the service being activated. Am told that the order is still showing as cancelled. Make another formal complaint and am assured that someone will call me back next day.
7th June, nobody calls and the 48-hour window expires. Call to check on status/complain and I'm told the order is still cancelled by orders dept. Ask to be put through to cancellations to get the service cancelled and get a refund, am told that order has not been cancelled. I'm put through to 'senior manager' in order department who guarantees connection that day and that she herself will call at 4pm to confirm. 4pm comes and goes - no call. Call BT to check/complain/cancel order - speak with cancellations who ask for more time and say they will make sure the woman from orders dept calls me. Wait for rest of night - no call.
8th June, phone and speak to Darren in cancellations, he asks that I give them one more chance to fix things and gives me the customer options direct number to call on Mon 10th June
Call BT on Mon 10th June, am told that the order has been cancelled and that they will have to place new order. Try to cancel and get refund, once again talked into giving them 48 hours to connect the service. Spend 4.5 hours on phone trying to get answer to why the service has been delayed/order cancelled. Start to receive random calls on landline, am told that this is the engineer at the junction box testing the line and that he's found a fault which is why the connection has been delayed. Told that service will definitely be activated within 48 hours. I'm also told that someone will call on 11th June with an update.
11th June - no call
Call BT on 12th June to check on connection, told again that order has been cancelled and really start to get angry now. Make another formal complaint and am told that specialist team has been assigned to investigate the case and they will call the next day to let me know what's happening.
13th June - no call. Call BT to check/complain/attempt to cancel and get stuck in the usual run-around with Indian call centre. Don't get anywhere but am one again assured that specialist team are on the case and they'll call me the next day but that they've finished for the day so I can't speak to them.
14th June - no call. Call BT to check/complain/attempt cancellation/make empty threats and am informed that they have no record of an order ever being placed. I freak out and get slightly abusive with operator. Get through to cancellations and speak with 'Steve'. He spends a long time talking to orders dept on my behalf and comes back to say that he will have to start order process from scratch all over again which will take 5 working days. Make another formal complaint. I ask him to check on previous complaint references, he does and says "yes, there's a note here for someone to call you.......today". I ask him what is the point of submitting formal complaints when they aren't even looked at and he tells me it's a 10-day process - I ask why the complaint that I registered on 31st May hasn't been dealt with as that's more than10 days and he has no answer.
Now if you can tell me that this is in any way a reasonable way to treat someone who is paying for you to provide a service then we live on different planets. There is no way that the customer care team can rectify this other than serious compensation which will have to be a **bleep** sight better than the 2 months free line rental that we've been offered so far. I have never had a worse experience as a customer anywhere, with any company. I've travelled in the 3rd world and even there, the utilities companies purvey a vastly superior service than this supposedly flagship company of British technology and communications. I asked an operator if he thought that it was ironic that a telecommunications company couldn't get it together to make a phone call to me after more than 10 promises to do so, unsurprisingly he didn't get it. BT stands for something but my brain lacks the energy to come up with an acronym that is suitably abusive.

Intermittent unusable broadband connection

Hi all Firstly, please forgive me if this is the wrong forum to raise this issue, I'm not 100% sure what is happening or whether this is a broadband, Home Hub or computer issue. We basically renewed our contract with BT in October and received a new HH4 to replace our old HH2. Our connection speed has never been that brilliant living in a rural area but we are supposed to be getting around 6-7mbps download which is pretty much fine for what we do.
However, since just before Xmas we started getting really bad connection speeds in the evenings, to the point that I couldn't even update my twitter feed on my iphone, I had to switch to 3g. This obviously curtailed any online gaming that we all enjoy and even browsing the net was painfully slow and often failed to even connect to most sites. For context, we currently have 3 pc's ans 2 PS3's connected wirelessly and a PS4 and Sky hardwired to the hub plus a couple of iphones/ipads (the PS3's and PS4 are never all on at the same time, so we usually only have at most 3 PC's and a console or Sky connected) The problem continued over Xmas but we just put it down to high volumes of traffic due to holidays and the bad weather everyone was suffering from.
The problem has not gone away though. We are still experiencing drops in speeds to unusable levels. Running Ookla speed tests was giving speeds as low as 0.3mbps downloads and 200+ms pings, but strangely whenever I ran a BT speed test the result came back as they would on a good day, but despite this we were having no joy in connecting to the net to even browse. We've tonight again had problems, my wife and daughter were playing Final Fantasy 14 and both were disconnected from the game in the space of 15 minutes.
Whilst I'm pretty sure its not a wireless issue (as the hardwired PS4 has often refused to connect to the net to even do a simple speed test) I'm not sure if its linked but the wireless PC's often show large variations in their connection speeds. I've tried spreading the load somewhat by setting a couple to the PC's to use the G channel and the others to the N channel and we still get the G apparently connecting faster at times and with a much more stable connection.
One weird instance though - on Friday, I was trying to play BF4 on the PS4 and even though I was choosing European servers, the ping was horrendous. I asked my wife to turn off her PC and suddenly the ping on the PS4 jumped to as good as it gets!! We have also noticed in the past that if we turn that one PC off, the other two seem to work fine. Connect that PC to the net and everything slows down. I know there is no virus or mailware etc as its been thoroughly checked, but it does seem weird. Anyway, sorry for the wall of text.
To provide further info, I ran a BT speed test on a wired laptop with the hub connected to the test point. Everything seemed fine. I asked my wife to switch her pc on and do what ever she wanted, so she played some Final Fantasy. After about 10 minutes "disconnected" so I immediately ran a speed test on both BT and Ooklla and got 2.48mbps on BT and 1.3mbps on Ookla, with a ping of 136ms.
So I'm a bit stumped. As is the case with most issues of high traffic in the area, we get fairly decent speeds in the mornings but come afternoon/evening everything goes pair shaped. We are not very far from our exchange, its literally a couple of hundred yards down the road and I know lots of people are on Virgin cable in the area as this was installed over 10 years ago so I'm somewhat surprised if it is down to internet traffic in a rural village!
Looking at the noise side of things, the following is the latest info I could find on the HH4 event log
20:12:52, 20 Jan. (96024.780000) DSL noise margin: 25.00 dB upstream, 13.50 dB downstream
20:12:52, 20 Jan. (96024.710000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
Is there anything else I can provide to help get to the bottom of this issue? I tried raising a ticket with BT but they ignored my preferred time slot and rang when I was at work and appear to have closed the ticket as they got no answer so I have little faith in them being able to solve the issue given the simple prompt card they read through - yes I've tried resetting it, yes I've tried swapping the cables around. Any help would be much appreciated Cheers Rich

Hi, these are the resutls from a test run about 2 minutes ago - forgive me, is this the info you are asking for?
Download speedachieved during the test was - 2.64 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

Slow broadband connection for a month

Good evening. First time posting on this forum. I hope by posting here I can finally resolve a problem that has been bugging me for the last month.
Have had a slow but relatively stable broadband connection since around the middle of last month. We did have a thunderstorm around here that caused us to lose internet connection for around 20 minutes. Then just a couple of days later the decorators working on the house managed to damage one of the cables leading to the phone socket which led to disconnections every 10 minutes! This was repaired on 20th December.
Since that date our broadband has been stuck on a download speed of 288kbps. The connection is reasonably stable as in the last month we have had periods of 4 or 5 days before router resets itself. Over the last month I have tried all the usual checks including replacing filters, plugging into the test socket and doing the quiet line test which was fine. I stopped manually resetting the router a couple of weeks ago when it was clear this was not making any difference and also because of the fact the DLM needs a stable connection to try to get things back to normal.
The statistics below are for the most recent period before the router restarted. We are using the BTHomehub3
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 3 days, 06:25:53
Downstream: 288 Kbps
Upstream: 859.5 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 23.9 dB / 6.2 dB
Line attenuation (Down/Up): 50.6 dB / 30.3 dB
Output power (Down/Up): 15.0 dBm / 12.6 dBm
FEC Events (Down/Up): 529 / 8367
CRC Events (Down/Up): 0 / 158
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 438
Error Seconds (Local/Remote): 0 / 64
Also, I wonder if anyone could shed some light on the following messages which have been appearing in the event log for at least the last few days.
14:12:12, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.163:80->86.162.248.51:49732 on ppp0)
14:12:11, 12 Jan. BLOCKED 2 more packets (because of Packet invalid in connection)
14:12:10, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 74.117.207.64:443->86.162.248.51:49645 on ppp0)
14:12:08, 12 Jan. BLOCKED 3 more packets (because of Packet invalid in connection)
14:12:07, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.163:80->86.162.248.51:49724 on ppp0)
14:06:59, 12 Jan. (31924.370000) Admin login successful by 192.168.1.86 on HTTP
14:06:57, 12 Jan. BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:56, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.166:443->86.162.248.51:49643 on ppp0)
14:06:51, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.95:443->86.162.248.51:49640 on ppp0)
14:06:49, 12 Jan. (31915.150000) New GUI session from IP 192.168.1.86
14:06:45, 12 Jan. BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:43, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49622 on ppp0)
14:06:35, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.175:80->86.162.248.51:49621 on ppp0)
14:06:35, 12 Jan. BLOCKED 2 more packets (because of Packet invalid in connection)
14:06:34, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49620 on ppp0)
14:06:32, 12 Jan. BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:31, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 92.242.132.15:80->86.162.248.51:49617 on ppp0)
14:06:29, 12 Jan. BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:27, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49616 on ppp0)
14:06:27, 12 Jan. BLOCKED 4 more packets (because of Packet invalid in connection)
14:06:26, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49611 on ppp0)
14:06:26, 12 Jan. BLOCKED 13 more packets (because of Packet invalid in connection)
14:06:25, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49612 on ppp0)
14:06:25, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49611 on ppp0)
14:06:22, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 68.232.35.229:80->86.162.248.51:49610 on ppp0)
14:06:22, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 68.232.35.229:80->86.162.248.51:49609 on ppp0)
14:06:20, 12 Jan. BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:19, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49607 on ppp0)
14:06:19, 12 Jan. BLOCKED 7 more packets (because of Packet invalid in connection)
14:06:18, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 54.246.154.121:80->86.162.248.51:49602 on ppp0)
14:06:18, 12 Jan. BLOCKED 3 more packets (because of Packet invalid in connection)
14:06:17, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49603 on ppp0)
14:05:38, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 92.122.123.82:80->86.162.248.51:49594 on ppp0)
14:05:34, 12 Jan. IN: BLOCK [16] Remote administration (ICMP type 8 code 0 180.76.1.14->86.162.248.51 on ppp0)
14:04:00, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 54.243.90.33:80->86.162.248.51:49576 on ppp0)
14:03:52, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 217.32.28.35:80->86.162.248.51:49573 on ppp0)
14:03:51, 12 Jan. BLOCKED 3 more packets (because of Packet invalid in connection)
14:03:50, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49566 on ppp0)
14:01:35, 12 Jan. BLOCKED 1 more packets (because of Packet invalid in connection)
14:01:34, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 68.232.35.229:80->86.162.248.51:49543 on ppp0)
14:01:33, 12 Jan. BLOCKED 5 more packets (because of Packet invalid in connection)
14:01:32, 12 Jan. BLOCKED 3 more packets (because of Packet invalid in connection)
14:01:30, 12 Jan. IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49536 on ppp0)
13:58:41, 12 Jan. BLOCKED 2 more packets (because of Packet invalid in connection)
02:04:45, 16 Dec. <<<<<<<<<<<<<<<<<<<< Limit of uservisible log >>>>>>>>>>>>>>>>>>>>
That is just a small sample as there is pages of it. Are they part of the Homehub's normal operation or are they a sign of an underlying problem that has caused our speed to drop?
Thank you in advance. Any help is appreciated.

John46, thank you for the reply. I am aware of the need not to manually restart the hub. Admittedly I did do this in the first few days after the problem arose but have since learnt of the need to leave the hub so the line management can do it's thing. The reason my statistics show 3days connection is because of the hub automatically restarting - I take it this is the DLM doing its job. Will I see a gradual improvement in download speed over the course of the 10 days or will I be stuck in the 288kpbs band until the 10th day when the speed returns to normal? In other threads people are suggesting that 3/5 days is the normal period in which you can expect to see a return to normal download speeds. Even though I have been connected for this period, and last week managed 5 days before my router automatically reset, my download speed refuses to budge. Also can someone please tell me what the entries from my hub's event log posted above mean? Is it showing an underlying problem with the hub or part of its normal operation? Thank you.

Frequently Dropping Broadband Connection- Amber an...

Hi, This is my first post of this forum as it looks like a place I might get some help on the problem I have had for months, I will try to explain my problem as much as I can.
Well it started when I came back from my holiday around 5 months ago, never thought much of it until when I started to browse the net it would come up saying ssl error and take me to bt wizard sort of thing say Can't Connect To Broadband with the amber/purple light flashing. it is enough to boot me of everthing skype chat, xbox live browsing and is getting really annoying. there is no pattern when it does just complete randomess when it does do it.
I have been on the phone with bt several times with just no luck, i thought i got somewhere when they put we through to engineer department or whatever it was called and heard nothing since, i have changed the microfilters checked power cables, don't think it is the router really, i am just completly stuck on what is happening so any help would be amazing.
it is also showing this error in the event log which I don't have a clue what it means.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
thanks for taking time to read this and I really hope you can help.

Hi JasonKirk2013,
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
A summary of the checks are:
1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket? Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.
1b) Have you tried the Test Socket? - if you have one.
2) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
4) please post adsl line statistics
5) does the distconnections happen when you use the landline phone?
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
Don't have a BT Homehub/Voyager?
• http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
cheers
I'm no expert, so please correct me if I'm wrong

Broadband connection and speed problems

Hi,
On Wednesday morning my broadband connection went down and could not reconnect from 600am til 700pm. It did manage to get a connection to stay up at around 900pm, but since then the connection has dropped about four times a day.
I have checked my equipment, wiring etc, connected directly to the test socket, using a new ADSL microfilter etc etc. I have also checked for known problems in my area and have done some quiet call tests(17070).
There are apparently no problems in my area, but a couple of the quiet call tests were crackly.
Since last night (Friday) at around 900pm the connection has managed to stay up but my connection speeds, both up and down are much much lower than they used to be.
Since Wednesday night I have performed some BT speedtests.
D/L Profile for my line is - 17.64 Mbps, but actual speed currently varies between around 8 and 11 Mbps.
U/L Profile for my line is - 0.83 Mbps, but speed currenty varies between 0.01 and 0.3 Mbps.
Before Wednesday, my download speeds were typically 16-17Mbps and upload speeds were typically 0.8Mbps.
With very little variation.
I have included some stats from my BT HH3...
Wednesday nights ADSL Line status, after I managed to get a connection to stay up. below;
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 04:59:49
Downstream: 18.65 Mbps
Upstream: 443.9 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 4.9 dB / 26.4 dB
Line attenuation (Down/Up): 11.1 dB / 5.3 dB
Output power (Down/Up): 20.1 dBm / 12.9 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 758 / 36
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 23957 / 6
Error Seconds (Local/Remote): 300 / 4
Current ADSL line status. After the line being up for 17 hours below;
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 17:17:36
Downstream: 19.52 Mbps
Upstream: 443.9 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 3.2 dB / 28.1 dB
Line attenuation (Down/Up): 11.0 dB / 5.2 dB
Output power (Down/Up): 20.2 dBm / 12.2 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 133 / 36
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 636 / 9
Error Seconds (Local/Remote): 117 / 4
One thing that stands out is the Noise Margin of 4.9dB and now 3.2dB. I gather that these values are on the low side. Is 3.2dB acceptable?
I assume my line attenuation values are low as I live very close to my local exchange. I assume that these values are good.
There are some CRC HEC and Error Seconds values. I must admit that I dont fully understand these but I assume these are not good.
One other thing worth mentioning is that the phone cable to my property comes along my front wall over from a neighbouring property. Whilst checking this cable this morning in the daylight, I have noticed that someone, most probably my neighbour, has pulled the cable way from its fixing on the wall in order to put a fence post up on the wall.
The fence post has been there for a few months, with no apparent affect ro my phone and broadband, but I'm concerned that this could have damaged the cable, splitting the shielding or breaking a wire in the cable, or perhaps loosened the connectors to the juntion box it is connected to on the neighbours wall.
Could damage to the cable be the cause of my connection and speed problems?
Also, is it possible that my BTHH3 is faulty?
Any advice would be very welcome.
Thanks
Solved!
Go to Solution.

A little more information.
I have noticed that on a number of occasions when making or receiving voice calls, the broadband connection completely drops. It doesnt happen on all calls, and doesnt seem to happen when just going 'offhook' and listening to a dialling tone.
There is a definite crackle and hiss on most of the voice calls. But only seems to be audible on the home phone.
After a little browsing, I came upon a logging program "Routerstatshub". When I leave this running it logs changes to ADSL stats.
Looking at the logs, I've noticed that when making voice calls, the upstream noise margin always seems to drop considerably, sometimes down to 0dB.
On some calls, both upstream and downstream noise margin drop to 0dB and the broadband connection drops.
I have also noticed that upstream line attenuation increases from around 5dB to around 28dB every hour or so. This doesnt appear to coincide with the voice calls.
CRC and HEC error increase dramatically at the same time as the noise margin changes. HEC goes up by 10s of thousands.
I'm still directly connected into the mastersocket with a new microfilter and no extension cable.
By the way, my connection speeds went down to an all time low yesterday , 1.7Mbps down.
I have now replaced my DECT phone with a corded phone and will make some more voice calls to see if that makes any difference.
Any ideas about what the problem could be would be greatly appreciated.

Broadband connection drops when a phone call is re...

Hi
I am new to this forum so please let me know if I don't supply all the necessary information.
For a couple of months now we have had a consistent problem with the broadband connection dropping when an incoming phone call is received, prior to this it had been fine for a long time. After making the normal user checks, as recommended by BT, the problem persisted. A BT engineer visited my house and was able to reproduce the fault at the master socket. He traced the line back, via the manholes under the street to a connection box outside the village. After working hard for four hours he seemed to have fixed the fault and was able to demonstrate streaming video uninteruppted by an incoming call. He told me that he had solved the problem by re-routing the line, he also replaced the mark 2 router with a mark 3 router. Twenty four hours later the problem returned and is again absolutely consistent - even with just the router connected to the master socket the broadband light will go out when an incoming call is received. On phoning the helpline I was told that there was a problem at the exchange, which should be fixed within 24 hours, but it wasn't and I didn't hear back. Further investigation showed that both of these issues had been marked as resolved. We are a long way from the exchange and have had a history of problems with both the line itself and the exchange. In the past the hard working BT engineers have always managed to get things sorted out when they have visited.
This time I am struggling, as I can't seem to find the right approach to BT to persuade them to build on the work that the engineer who came out so recently did - I always seem to end up describing the problem from the beginning and then being told that it is my internal wiring that is at fault, nobody will acknowledge any of the work that has been done by the engineer that visited or the person that approached the exchange.
Sorry for such a long post, but it is very frustrating - I have considered changing the phone number so that nobody can make any incoming calls, but then I would have no phone!!
Any ideas would be gratefully received.

Hi John
Thank you for your very prompt response. Clicking on that link does not show up any problems in my area or with my line. I have limited technical knowledge, but what you say about high resistance does fit the facts. We have had a lot of problems over the years, most of which have been traced back to faults between the box at the edge of the villagae and our house - we have had the line replaced more than once, although I'm not exactly sure what that involved. In the past the fault that recurred was very slow speed and dropping of the broadband connection, this is different now in that the speed is actually now quite good for our area, but the connection drops when a phone call is made or received. I did have the fault logged with BT, but it has now disappeared from "track faults" without being resolved.
When everything is working it is a very good service. My friend in an isolated village in North Wales had BT broadband as soon as his local exchange was enabled. It has provided faultless service ever since, at a higher speed than I can get on the outskirts of a major city.
Thanks for the support, it has made me feel much less isolated - I'll keep reporting it.
Regards
Richard

Apps worked as trials, now nothing is stable since converting to subscription, and previous download

apps worked as trials, now nothing is stable since converting to subscription, as Adobe instructed me to, since they could not fulfill my order in a timely fashion! and previous downloads now failed to work and new downloads fail to download.
I can only use less than 50% of the software I subscribed to, yet my trial apps worked on my two machines.
Muse has never worked, it was offered to me as a free service, but I have never gotten it to work, typekit just hung for 3 hours the last time I attempted to use it. Illustrator crashes cotinually, causing me problems with the files I created in my trial version that adobe told me to use. I can't tell if I am being charged for Muse since I tried to open it and it never opened.
I am using Photoshop with 5.5 gigs of ram assigned, and AE opens and works. I have a Mac Pro with 13 GB ram and 5 TB drive space.
If photoshop and AE are able to run, I do not understand why the problems are continuing. I have ditched the illustrator preferences and restarted several times to no avail. This must be an issue with adobe's subscriptions.
The biggst problem is illustratorCS6. It will not stay open, and it will not allow me to download a fresh copy.
I need these programs to work. Come on, Adobe, deliver what you promised!
I work with two educational programs and I try things out to see if we can use them. We can't buy subscriptions for the kids if it is going to fail continually. Also, the updates that forcibly download and then refuse to be available! If a download will not be availbale to me, don't waste my drive space to put it there! And, download on startup or shutdown, stop interfering with my ability ( or lack thereof) to be able to do work.

Dear Ken:
When adobe opened subscriptions, I signed up on the first day. After 7-10
days, I got a message telling me to download trial versions, since they
were having trouble keeping up with demand. I spent about 5 days
downloading after that. I signed into cloud and activated my subscription,
but it has not always stayed activated. I don't have an uninstaller for
Illustrator, only for the Maser Collection. I spent a week downloading and
getting what I have now to work, so I'm not enthusiastic about uninstalling
the master collection. Plus, I have files I am working on in the new
programs.
My mac pro has 2 1TB and 2 1.5 TB drives with various working environments
including 10.6.7, 10.6.8, 10.5.8, and 10.7.2 and windows XP. For me, 10.6.8
is the most stable and allows me to use most of my software, but I do work
on projects for many, many clients who need their projects worked on using
legacy software, so I have previous versions of the creative and production
suite installed on different volumes. I own 5 serial number "chains" built
from 2 unique copies of photoshop, 1 unique copy of creative suite mac, and
1 unique copy of creative and an upgrade production suite for windows. By
unique copies I mean a product that began an upgrade path.
My experience with adobe started when I tried to buy an acrobat session
online to create a web-press-ready pdf for a client back in the early
1990's. The pdf failed and when I tried to recover my payment, several of
my ATM serial numbers were deactivated. That was when I first encountered
the ladies in the call center in the phillipines.
Years later, I moved one of my windows machines in my studio a couple of
years back and it changed its ip address. After Effects quit working. I
spent a month and a half vigorously trying to resolve the problems with
Adobe's call and technical centers in the Phillipines, India, and the
mormons. After each session the problems remained unsolved and the tech
support and customer support personnel claimed they had resolved all my
problems, even when they frankly admitted to me that they had not. The
final coup de gras came from the ladies in the Phillipines who cancelled my
serial numbers and told me they gave me a new serial ( which never worked
and never activated) and told me I had to upgrade. My particular machine
environment and the clients I serve do not use the upgraded version they
insisted I had to use. I was never even clear what version they gave me a
serial for! And they yelled at me and were not forthcoming. I simply could
not afford any more hours on the phone with Adobe and I had to sacrifice
working for a client who paid well and needed work completed in that
particular version of windowsCS.
Muse sort of open but remains greyed out. I don't want to sign up for
anything on Muse that will result in a credit card charge. I downloaded it
when Adobe said it was free service for subscribers. I tried to use type
kit and it just can't resolve when I try to choose any type. After three
hours of waiting, closing opening again, I decided that it wasn't worth the
effort unless I discovered a better routine. My broadband is a 14.4 mbps
download, which is fairly robust. I do check it and when typekit was not
working, the broadband speed was good.
I expected to use the digital publishing suite and lightroom. That they are
not available and now that Muse is a fee-only service, I am leery of
believing Adobe's claims. Also, I have not been able to make a second
download activate for my macbook pro. It takes much longer to download on
that machine, and I have uninstalled and reinstalled multiple times now. In
fact, most of what I've really done for these last two months of
subscription I paid for is download over and over again. That was why I
asked for a dvd of media, since I know users on the forums are getting
that.
have I explained a little better?

Slow Broadband Connection Speed

Hi,
I was wondering if anyone could offer some advice please. Thanks.
I have a BT Home Hub 2. I have had it for about 4 years. I have generally always received a very good stable broadband with speeds that are acceptable for my use.
About 5 weeks I started to have problems with the broadband connection dropping out several times a day and then the wifi signal being intermittent. I put up with it for a while but then decided to contact Customer Services.
After several phone calls to Customer Services I had replaced all filters and wiring and plugged my router directly into the Exchange socket in the wall. None of this made the slightest bit of difference.
Finally, about two weeks ago, I was asked to replace the router with another one which I did. This made an immediate improvement. I was told that it would then take about 10 days for my line to stabilise but I should see a gradual improvement in the speed over that time.
Since then the speed has actually gradually deteriorated and for the last couple of days it has been running at 0.6mbps (the slowest it’s run since the problems first started).
I’ve spoken again to the Customer Services who say that this is part of the stabilisation process and to be patient for a few more days and it will improve.
I’m not an expert but is the guidance I am being giving correct or am I being giving the round around? It just seems odd that the connection is getting worse not better. Am I perhaps just being too impatient and will it start to get better?
I’d appreciate any advice please.
Thanks.

Hi,
Thanks very much for the quick reponse. Thats much appreciated.
I think these areb the figures that you have asked for
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 18:49:38
Downstream
572 Kbps
Upstream
747 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
7.3 dB / 5.3 dB
Line attenuation (Down/Up)
56.5 dB / 33.6 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
17
Loss of Signal (Local)
198
Loss of Power (Local)
0
FEC Errors (Down/Up)
2282309 / 4294967243
CRC Errors (Down/Up)
1523 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1051
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script>
1. Best Effort Test: -provides background information.
 Download Speed
 449 Kbps
 0 Kbps 500 Kbps
 Max Achievable Speed
 Download speed achieved during the test was - 449 Kbps
 For your connection, the acceptable range of speeds is 100 Kbps-500 Kbps.
 IP Profile for your line is - 504 Kbps
2. Upstream Test: -provides background information.
 Upload Speed
 891 Kbps
 0 Kbps 832 Kbps
 Max Achievable Speed
 Upload speed achieved during the test was - 891Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 832 Kbps

Broadband Connection More Stable Since Changing MT...

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