BT broad band and Phone line

Question

Over the last few weeks I have had massive problems with noise issues on the phone at the same time my broadband  keeps timing out.
I phoned BT who asked me to speak up over the phone because of the noise, they then checked the line and told me nothing wrong it must be your phone. So I bought a brand new phone and then tried again same again you have a hissing noise and I can hear faint noise of people speaking, then a loud click and the phone line goes dead.
At the same time as this my broadband keep taking ages to connect to anything it just goes on and on and on before telling me it's timed out, this is a long going issue, a few weeks ago it was suggested I try a cheaper method of broadband because it may be better, I agreed so long as it worked better, I lost all contact and could not get on to any site.
I contacted BT who told me today a line check it always came back OK.
Then I was told to take the front of the box off at the phone connection to look if the wires were connected I refused so they said you must have a bad phone so I bought another one, second one, still same problem.
I phoned BT 150 to get through to India who complained they could not hear me through the noise twice then I get cut off. After I phoned again they came up with another great idea I buy another phone.
I now started to lose my temper and asked to be put through so I could close my account while speaking to this nice lady who tried to help my phones line goes dead, phone up again get through to somebody else who says he will look into this, bang the line goes dead. I get a phone call saying they have looked at the line nothing wrong with it and he says he cannot hear any issues with the line. At the same time my Broad band starts to work.
So I get told they will phone me back to see if my line is fixed after three weeks of a nightmare with my phone and my broad band I'm tired to say the least, worse I do not like being made to look like a fool.
If there is issues with the line I expect people to say OK we will look at it fix it, not you may have to pay £99 to have an engineer look at it.
Being disabled my phone is my life line so is my broadband.

Answer 1

hi checking the phone in the test socket will eliminate any internal wiring problems and if the noise is still there then you would not be charged for the call out also closing your account would not solve the noise problem as it will follow you to any other provider
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