Your broad band will be on on the 21st Lies!!!

Question

Hi
I was with sky broad band and decided to move over to BT, sent Mach code to BT over three weeks ago.
We were sent two emails about when our broad band would be switched on, which should have been the Monday21st of Oct
SO we waited on Monday for the blue light to come on as we were told it could be any time up to midnight that it would come on, NOTHING!!!!
So on Tuesday  the 22nd of Oct in the morning I phoned and asked why it had not been turned on, only to be told sorry your broad band is not due to be turned on until the 29th of Oct !.
So if my start date was always going to be the 29th I would not have told Sky to turn our broadband off on Sunday the 20th of Oct!
Then the person told me that I could get on line using BT Fon?  and she gave me a password and code to get on to it, the only thing is I live in a very small Hamlet that does not have this!
Told the person on the phone that we were meant to be on Monday the 21st and not the 29th, so why the hell did we get two emails and a phone text message confirming the 21st as our start date.
Then I was told that they had tried to switch it on and it had fell down at the exchange and they were having a problem with it, funny as my broad band with sky was working absolutely fine on the 20th of Oct   
Went round and round in circles trying to get the person to understand that we were meant to be on line on the 21st and not the 29th as she kept saying , in the end I asked to speak to her supervisor as I was getting nowhere with her.
So after a long wait I did speck to the supervisor and explained that our contract should have started on the 21st of Oct and not the 29th.
The supervisor said that she would expedite the broad band and it would be on by 22rd of Oct, so on the 22nd Oct, and still NO broad band.
So phoned again on the 23rd  of Oct and again went round and round in circles, constantly being told the 29th of Oct was our start date, again I asked to speak to a supervisor.
This time we were told that our broad band would be on by the 23rd of Oct and would be up and running by midnight, midnight came and went and still no broad band.
Again I phoned on the 24th of Oct and again ended up being told our broad band would be on the 29th of Oct, had to go through the same thing again telling her that we were meant to be on the 21st and not the 29th as she kept saying, in the end I asked to speak to a supervisor, and explained it all over again to her, and this time I was told that it would be on 100% guaranteed that day.
If it was not on by early evening I was to phone back and was given a new number to ring, 7.45pm still no blue light, so I phoned them back and was again told the 29th, no sorry that’s wrong your email says the 21st not the 29th, round and round we went again, so I asked again to speak to her supervisor, This time I was cut off!
Phoned back only to get an automated message saying all our lines are closed, please call back between 8am and 8pm.
Coming back to BT has a frustrating, disappointing, waste of my time, if I know it would have been like this I would have NEVER come back to BT at all, it has now got to the point that I will cancel my contract with them as they have not kept there part of the contract ,they have until the 25th to sort this out, otherwise its bye BT, and yes I will be billing them for the 42 mile round trip I am having to  to use an internet café each day and for the cost of my time as well !
So to sum it up rubbish’s service, nothing but broken promises!
Darren Rees

Answer 1

UPDATE
Phoned again on the 25th of Oct to be told this one ,that the BT broad band team had tried to set it up on Monday the 21st ,but could not as they did not have the right phone number!.
So why have the continually kept repeating that it would start on the 29th, when they had tried to set it up on the 21st , more lies.
Then told yes your broad band would be on 100% guarantee that it will be on the 25th with out fail, and guess what happened on the 25th ,NO BROAD BAND!!!!, Lies .
So phoned up only to be told again that it would be on the 29th!No I am not happy with this at all I told them,Our start date is the 21st not the 29th.
Told the lady on the phone I want it turned on today not the 29th, only to be told sorry the broad band team can not do it to day as it is friday!.
I have been told so many lies by them, that the exchange was not working in my area and had a fault, that can not be true as my next door neighbour  is with BT and his broad band is working fine, that your contract dose not start until the 29th.
There is a problem with your phone line,funny I am talking to you on the phone and this is working fine, another lie.
I guarantee 100% it will be on today, another lie
The broad band team did not have the right phone number,if they did not have the right phone number, so why has it taken them all week to sort this out, considering I phoned on the 21st about it and was told they had spoken to the broad band team on that day about it,another lie!.
Your broad band was never going to start on the 21st , but was set up for the 29th , I have a copy of the contract stating  the start date is the 21st, yet more lies.
LIES,LIES and more LIES.
I bet the minute I fall to pay my bill they will be super efficient at cutting me off!
Totally feed up now and have given them an dead line that if my broad band is not on by Monday the 28th I will cancel the contract and never come back to BT as long as I live.