BT Broadband and cordless phone

We have been using our BT Broadband services with a BT cordless phone for a while and all is well. We had issues with devices not being able connect to Home Hub and losing connections etc. So we repalced the BT hub with a netgear router and all our problems ceased and our wifi/internet has been acceptable.
This weekend we replaced the BT cordless with two other different makes of cordless phones. Both cordless phones cause the router to disconnect from the Internet, particularly when the phones are in use. We have called the phone service support and they have said the problem is with the BT Broadband service.
Can you please advise how we get the new phones to work with BT Broadband.

Did you replace the filter as they do not last forever
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    Hi Paulus47,
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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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  • Broadband and phone

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    Hi Sacha85,
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  • Existing Broadband and Phone Package price change

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  • Cordless phones and airport express

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  • Very Slow Broadband and Poor Customer Service

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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Very slow broadband and connection keeps dropping

    Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years.  We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB. 
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    Master socket is
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    Solved!
    Go to Solution.

    Hi jacoma,
    Sorry to hear that your  having issues with your BT Retail services.
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    1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
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  • Cannot Dial Out With a Cordless Phone

    A month ago I had a phone line installed at my flat. It's a New Build so I was starting from scratch. I've tried two different cordless phones in the socket and neither will dial out. I get a dial tone, but when I punch in a number a voice tells me the number isn't recognised. Yesterday I plugged in a friend's phone which is a big old corded thing that's at least fifteen years old. It worked fine. Another friend says the only real difference is that the old phone isn't digital and that I can't use a digital phone on my phone line. Has anyone heard of this before? I'm not sure what to do. I've had nothing but trouble with BT getting my address and billing wrong and I'm sick of them. I don't want to call again and lose more of my precious life force if I don't have to.

    Hi and welcome
    Ensure you have unplugged all other equipment when you have tried a different phone.
    Have you tried the phone (with no ADSL filter if you have Broadband) direct in the test point of your main socket?
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    If it works ok to the test socket you have a fault within your premises either on wiring or aparatus.
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

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