BT Cloud PIN Issues

Having a frustrating time here, and trying, but mostly failing to be positive about a change I did not ask for.
So I've played ball and asked for a Cloud PIN (err why? It's BT offering it me in the first place, and BT has all my account info already!)
Nevertheless the letter arrived yesterday, no hints about PIN expiry. I try to set it up today and it fails.
Firstly telling me the PIN has expired and/or is incorrect (no, I can get 4 digits right) then eventually telling me I need to wait 24 hours before I can try again due to incorrect attempts. Brilliant.
So, simple questions, hoping this will not turn into an epic (that's after spending 10 pointless minutes on the phone when I was called over this one)
-Does the PIN have a validity period, if so how long, and does it take into account the tragically pathetic service offered by the Royal Mail?
-If I try again in 24 hours or so, and it still fails, what do I do next?
thanks in advance

Updates...
Even though I have not been able to reach a webpage where I could request a new PIN, a PIN letter arrived in the post 20 minutes ago. I duly tried to log on to www.bt.com/mypin, logon accepted, but instead of taking me to a page where I could enter a PIN, it immediately went to the error "you have exceeded your incorrect attempts limit. please try again in 24hrs". Puzzled.
Called the suggested number (not the one I called yesterday as per the details in the PIN letter(s)) After a lengthy hold I spoke to someone and explained what has happened. Eventually I was able to get the point over that I was still getting an error, even though I had not had the chance to actually input the PIN.
On providing my PIN and account info, the person then confirmed my PIN was actually active, and the suggestion is that the premature error is based on my old PIN issues, and to try once more, with new PIN in 24 hours.
I'm expecting a reasonable hangover in 24 hours time, as I'm on a stag night tonight, so I really hope I don't have to get on the phone again tomorrow

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