BT Desktop Help POP Up

I keep getting a POP up stating that my connection is not giving ultimate performance.
This has only started today.
So far I have rejected offers of help from BT Desktop Help, but how do I stop the POP up which is quite annoying!

To be honest I have no idea but I would run a speed check and if that is coming back with your normal speed and everything else appears as normal I would not worry to much about it.
Has there been any updates to Desktop Help that may have changed they way it works or reads your connection?
I don't and never have had Desktop help installed so I don't know the workings of it. Perhaps there is a "preferences" or "tools" page that you can go into and turn off the pop up.

Similar Messages

Unending connectivity problems -- and Desktop Help...

I'm wasting so much time on connectivity problems that it's positively wearying. Prior to the installation of BT Infinity here in April, I had a low quality broadband service because of the length of the line from the exchange: if I could get a download speed of 1.2Mbps and an upload of a quarter of that, I was doing well.
BT advised that thanks to fibre optic, my Internet should run much faster. So we had Infinity installed. I'm registered with Speedtest.net so am able to see my performance record.
The average download speed is now aroun d 6Mbps and the average upload, more than that at 7Mbps. How an upload speed can consistently be faster than a download escapes me.
But I'm not familiar with the ways of Internet connectivity and try as a I might, can't get my head around it.
This desktop computer runs Vista OS. Vista was **bleep** when it came out and is renowned for its botched handling of Internet connections. So I'm not blaming BT for the literally unending connectivity problems that are occurring now, with line drops, speeds slowing to a crawl, and no guarantee that any connection will last. But it would be good to actually use BT software to help fathom out what's going wrong here, and today's typical morning which looks like this:
1) Boot up computer. Automatic connection to hub via Netgear USB wireless adapter. Hub is on ground floor of this 3-storey property but signal strength from hub is excellent, as confirmed by inSSIDer monitoring, currently showing 54 with no other networks anywhere near that figure.
2) Perhaps 5 minutes after connection established, it's then lost. 'Local Only' is displayed. This is, apparently, a known Vista problem. But Microsoft has issued a fix for it. I know this, because it took 100 hours of ploughin g the Net to find out that MS had finally admitted to one more Vista screw-up. I've used the Microsoft router "fix it" before and it didn't work ("failed to process") so uninstalled it and have DL'd it again now and run it. This time it says it has fixed everything.
3) Computer is re-booted to make the fix effective. Computer connects to Internet. Speedtest.net check yet again confirms that upload speed is faster than download speed.
4) Connection dies. So much for Microsoft Fix It.
5) Windows diagnostics reports that it can re-set the IP profile (or something.) I click yes. The re-set goes through. Connectivity is restored. 10 minutes later, connectivity is lost. Just a red X in the tray. No connection of any kind, not even that daft 'Local Connection' only alert.
6) Reboot. Yet again. BT Desktop Help was installed here and ran OK when we were using our Netgear DSG34 router. But since the change to the BT Hub, the BT program has never run at all. So-oo. . . It has been uninstalled. And then re-DL'd and re-installed. And though the installation has been completed, clicking on 'launch' has failed to launch anything. But anyway. An hour ago, in one of the brief periods today when the Internet connection was holding up, I Revo-ed out the earlier install, DL'd BT desktop Help and re-installed it. . . and I'm still at the same stage as always, with a Firefox browser page that's open and completely blank and has been for the past 30 minutes. The URL is:
file:///C:/Program%20Files/BT%20Broadband%20Desktop%20Help/btbb/Start.html
Repeated page re-loading gets nowhere. Malwarebytes PRO is turned OFF to prevent any possibility of blocking and the antivirus is termporaily SUSPENDED. This PC runs on Windows standard firewall but even turning that OFF doesn't get the page to load. Copying the address into Internet Explorer in case there's a Firefox problem merely results in Firefox being opened and the same blank page running there.
7) After all that. . . Connection lost yet again and this time, Windows cannot connect at all. It reports that the "wireless network security key is not correct". I happen to know that it is, because this is maybe the 20th time it has reported this in the past 10 days and every time I have to key in the "correct" key all over again. . . at which point Windows still says it isn't correct and cannot repair.
Turning off the computer completely, unplugging from the wall, holding in the power switch for a full minute to clear the circuits, traipsing up and dowen three flights of stairs to turn off the hub, then wait, then turn the power back onm again. . . Ah, wot fun times I'm having here with my particular versioin of Infinity (as in, an infinity of connectivcity problems.)
Summary: I seem to be being simultaneously hit with one issue after another.
I'm bewildered as to why ever since Infinity was installed here, my upload speed is generally faster than my download speed. I'm not happy with endless Internet connection failures though am thinking that Vista is playing a large part here with its "wrong security key" and unending 'Local Only / Limited Connection' failures. I do miss my Netgear router and the ability to access a fantastic help menu and re-boot directly from the desktop without having to keep going up and down three flights of sdtairs to do so (I haven't been able to find out how toe access the BT Hub remotely.)
Above all though: I'm really tired of repeatedly trying to run freshly downloaded and installed BT Desktop Help software but getting no further than a blank page because the program has stalled.
If anyone has any advice / suggestions, other than to buy a carrier pigeon, that'd be much appreciated.
Thanks.

Thanks again to John and gg30340. Here's an update:
1) BT Desktop Help removed completely from this computer. The uninstaller itself mopped up everything, which surprised me. But anyway.
2) Bt Home Hub manager set up and working. Had to input serial number and create new password. All of this sounds fairly easy and would be if one had the device near the desk. But the idiots who built this property shoved the BT master socket inside the garage next to the door. Our two home computers are on the third floor. To ensure the wireless signal strength is OK, the Hub and Infinity module/device/whatever it's called are on a high shelf. It's a major job to even reach the darn things, never mind read the labels seeing as how the BT Infinity engineer was good enough to tidy up the cabling and make a very tight connection to the wall socket.
3) I had hoped to be able to back up the Hub's settings, seeing as the software provides for Advanced Settings / System / Backup. But not on mine (Hub 3.0). All that System allows is choosing which internet clock to define the accurate time. Everything else in System is just a pattern of short lines as if trying to indicate that there's some text there but it's invisible.This is now my second encounter with BT software which, for whatever reason, isn't functioning as it should on this PC.
4) Hub reset to factory fresh, according to BT guide.
5) Reset appears to have achieved nothing apart from requiring the password to be popped in again. After reset, it wasn't even possible to connect to the hub manager. Internet connectivity was eventually established for all of 30 seconds and then, gone.
6) Computer was shut down and then booted anew. Internet connectivity is still. . . dreadful. One minute everything's fine and then, literally,. the next minute a webpage won't load. Even opening the Hub Manager has taken three attempts, i.e., disconnecting from the Internet, re-connecting, failing, and trying twice more until success. Yet all the time these failures are occurring, the tray icon is showing a steady, unwavering green icon for Local and Internet access -- despite the fact, there manifestly isn't any.
7) Speedtest. net tests are actually showing upload and download 'trajectories' going slower and slower and finally halting at some point on the arc, then after a period of up to 30 seconds, suddenly becoming animated again. Speed test results with broadband speed checker UK and Think Broadband's checker are so at variance with one another, and with Speedtest, net, that it seems all three are using different technologies in pursuit of the same thing. Either way, upload speeds continue to be much, much faster than download speeds, a state of affairs I certainly have never encountered before.
8) Speedtest net tests taken in the past 10 minutes, with one test following on from its predecessor, begin at 8.24 down/8.88 up, followed by 5.24 down / 6.40 up, followed by a mind-numbingly lonnnnng 0.62 down / 8.70 up -- in other words, a continuous yo-yoin g of Internet connectivity to the pooint that it actually might as well not even be here (I've had to make five attempts just to get on to this forum. . .)
9) BT Speedtest will necessitate disconnection of everything downstairs and all boxes being lugged up here. This is actually going to require uncoililng tied-off cabling and hanging off a stepladder to do so -- though I surely can't be the only person in Britain who doesn't have a nice, handy BT master socket in their study or lounge. That said though: until we switched to Infinity, we *never* experienced these kinds of horrendous connectivity problems and never had need to unplug the Netgear router downstairs and bring it upstairs to connect directly to tjhe desktop PC so BT's own test could be run.
I'll just have to get to work dismantling stuff tomorrow. However, I have to say that after a factory re-set which has changed nothing at all, I'm beginning to think there's a problem with the BT line itself (hence why I'm happy to follow the advice here, though less than happy at the prospect of the messing about involved.)
Thanks, you two, for your patient help, and also for clarifying the situation re the three signal paths being shown on inSSIDer. At least I know that's usual now! And now, hopefully, when I press 'Post', I won't be faced with an endlessly spinning Firefox circle culminating in what may well be, or seem to be, the 57,938th time today of seeing "Page Not Found". . .

When opening fox or any program a help pop up for that program keeps popping up until I close the program( fox, internet explore,...AVG etc )....Can anyone help me get rid of this?

Everytime I turn on my computer a help pop up comes up.When opening any program Fox browser, internet explorer, AVG, etc a help panel opens up. It does not stop until I close the program. I have run AVG and Spybot and it does not fix it.
== This happened ==
Every time Firefox opened
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC LM 8)

Erin I am sorry you are facing difficulty downloading the Creative Cloud software. It can be frustrating when you do not have access to high speed stable Internet.
You can attempt to download the base installers and updates by following the directions listed at:
Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
You may want to attempt to utilize some form of download management as the main issue seems to be the stability of your connection.
There is not currently a method to resume downloads within the Creative Cloud Desktop application. There is download management included though it may not be enough to compensate for the current Internet connection. If you are curious you can find additional details on how to resolve download errors at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

BT Broadband Desktop Help Update ~ a problem.

I'm not sure if this is the correct place to post my question, but here goes:
In the past few days the following has occurred and I am finding it irritating, so I am hoping you can give me advice as to a cure.
I switch on my PC and a pop-up window appears, captioned BT Broadband Desktop Help Update, advising me there is an update available. I click OK and it downloads / installs the update. Finally the window advises the BT Broadband Desktop Help has been successfully updated and I click the Finish button.
However, the next time I switch on my PC I am once again advised it needs updating and I go through the whole routine again.
Question: how do I stop this happening?
BTW I do not want to uninstall the software as, in the past, it has been very helpful.
Solved!
Go to Solution.

Thank you for your continued interest in this matter.
Current situation: whem I switch on the PC I no longer get the pop-up window reminding me to update the s/w. However, if I run the s/w the IE page tells me I need to update, which I do but it still tells me to perform an update.
Thus I decided to uninstall the package (followed by a re-instal) and now find I can't carry this out using Add/Remove programs as it starts to remove and then freezes.
I am therefore going to make a fresh posting asking for an alternate method of uninstallation ~ I have carried out a Forum search but found nothing of any relevance.

BT Broadband Desktop Help Update Problem

When I start my computer up I get a pop-up informing me that I have a critical update to download. When I accept it take me to the download page, but the progress does not go beyond 0%. Does anyone know a solutio to this?
Thanks in advance.

You could try un-installing and re-installing Desktop Help. Or avoid getting these error messages ever again by un-installing it, and then NOT installing it again.
Desktop Help isn't needed to get a working internet connection.

RIM.Desktop Helper has stopped working

Hi there,
I just download Desktop Software v6 to my laptop HP window7 64 bit. when i installed, it open the WELCOME window and before i can press the Get Started button, it pop up another window saying RIM.Desktop Helper has stopped working and the windows is checking but after that it closed.
What should i do?
Many thanks

Hmm. That may be something in your calendar database is corrupt. Was your device ever synched before? There is a way of clearing the calendar database. So if you have your device synching with Outlook, after it's cleared from the BlackBerry, you could try synching again.
To clear the calendar database you can go into Desktop Manager | Backup and Restore | Advanced. On the right hand side select the calendar database and hit the Clear button. Afterwards try synching again
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Bt desktop help pccmservice

I just updated bt desktop help as it kept popping up to tell me to update it but it seems to have instilled pcCMService.exe which my virus checker is unhappy about. Should this file be installed as part of the desktop help or should I delete it?
Solved!
Go to Solution.

I would not install it. It can be used to install a virus onto your system. In this case it may be being used bt BT to install the desktop helper. Having said that I would also not install desktop helper. It is not needed. Your system will run perfectly without it and if you have any problems you can always find help on this site.

The update for Broadband Desktop Help - not workin...

Hi and good morning to all, what a fabulous morning, should be outside in the sun.
The problem I have is that the latest upgrade for BT BB Desktop Help keeps popping up on the screen, however, after the download has completed there is a message that "one or more problems has been encountered" and to try later.
I have repeated this exercise many many times with the same result.
Is this not a problem, a me problem, a my computer problem or a BT problem?

MartinGOM wrote:
Well I tried to find the upgrade file in a forest of sales products and no help at all.
I will give up on this waste of time, who needs to upgrade Desktop Help anyway?
P****d off and busy.
MartinGOM,
It's on this page http://bt.custhelp.com/app/answers/detail/a_id/12941 and the link to the downloader/installer is http://pbttbc.bt.motive.com/motivedocs/discus/BTBBDesktopHelpInstall.exe
Should have said last time, but couldn't remember where I got it from
I know the experts say that it's a load of tosh - but it can help at least point you in the right direction. Better luck next time...
Cheers!
There are 11 kinds of people in the world..... Those who understand binary, those who don't and those, like me, who wish they'd never heard of it...

Broadband Desktop Help Update

I keep receiving a B T pop-up advising me that a critical update is available for Broadband Desktop Help. When I click on update I get to a screen which tells me that "This update requires elevation, click on next to proceed". Clicking on next has no effect and nothing happens. Does anyone know why ?

Hi Voyager, welcome to the forum.
The general view amongst the users here is to bin BBDHelp.
Causes more trouble than its worth.
Any BB problems, come back here ASAP
AQ.
"Welcome to Royston Vasey - You'll never leave."

Post Moved How-to-stop-Desktop-Help-quot-Email-Is...

Post moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/How-to-stop-Desktop-Help-quot-Email-Issue-quot-Pop-Up/td...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

It's funny how these problems re-appear and how BT seemingly don't know that they exist and, actually, don't belive what you are saying!
I keep on getting a pop-up that tells me I have an e-mail issue with BT. If I close it, it appears again the next day, if I click on the button to resolve the problem it takes me to the BT Help software, which then asks me what problem I have.
I don't know! I didn't know there was a problem in the first place!
I 'chatted' with BT about this - the man said this was a completely new problem that had never been reported or experienced before. He put me through to a telephone help person, who said it was nothing to do with her - she was related to yahoo - but that it would be something to do with BTmail. The lady at BTmail told me that there was nothing that she could do if I couldn't tell her what the problem was. I explained about the pop up and plainly she did not believe me. Apparently, as I don't actually use the btinternet e-mail account I can't get an error message about it.
Well - I do. Every day.
What is irritating is to google the problem and find that it actually appears on this forum - and that BT still deny all knowledge. What is even more amazing is to find that this thread dates from 2012 and there are older ones about exactly the same problem........and still BT deny all knowledge.
Less irritating and more extraordinary is that the 'solution' is to delete the BT Help Center software altogether.
I've only been with BT Infinity for a month now and this is the second issue that I have had (the first was the HH5 being totally unable to display a device on its network), and it's the second time that BT have effectively said - 'not a BT problem'. Extraordinary.

When I plug in my ipod to my laptop instead of my desktop, nothing pops up to sync my ipod. Has anyone had a problem with itunes not recognizing an ipod?

When I plug in my ipod to my laptop instead of my desktop, nothing pops up to sync it. Has anone had any problems with itunes not recognizing an ipod?

Hi sarahdavis0_o,
Welcome to the Apple Support Communities!
If neither your iPod or iPhone are being recognized by iTunes when connected, I would recommend the steps in the following article.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Have a great day,
Joe

Messages in Search help Pop Up

Hello Experts,
I have created a Elementary search help in Data dictionary and have used for Web UI Fields.
Now the search criteria is appearing as mentioned in elementary search help. I want to throw a error message if the user clicks on search without entering search criteria.
i tried to add message in global message container, but the message is not displaying on the popup, message gets added to Global message container but will be shown once the pop up closes. I need to show the error message on Search help pop up screen only.
Please suggest how to make these fields mandatory on search help.
BR,
Nikhil Kulkarni

Hi Nikhil Kulkarni
use method set_display_mode()
before open popup as :-
    lo_popup->set_display_mode( if_bsp_wd_popup=>c_display_mode_surrounded ).
    lo_popup->set_on_close_event( iv_view = me iv_event_name = 'SRPOPUPCLOSED').
    lo_popup->open( ).
it will work.
reagards, Harish Kumar

Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". I've quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. HELP

Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". As well as reloading, I've also quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. please help.
System: Mac OSX 10.9.4. 3.4ghz intel core i7, 8gb ram

Hello,
Adobe has brought these new links in this matter:
Troubleshoot Creative Cloud download and install issues and
App doesn’t open; progress wheel spins continually
Please have a look there. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter

BT Desktop Help latest version doesn't work.

After a reboot of my computer today I received an onscreen message that I was not running the latest version of BT Desktop Help so I went ahead with the update. After the update was installed and it was going through the launch process where it informs me that the diagnostic modules are launching, I then received another message telling me that I was not running the latest version and to click on a link to install the latest version. Clicking this link had no effect whatsoever.
I then decided to completely uninstall the BT Desktop Help in the correct way and rebooted the computer before downloading and installing the application yet again from the BT web site. Unfortunately I am still getting the same message when I try to run it so it would appear that there is a bug in the update/latest version. I am running Windows 7.
Although I rarely have cause to run the application, any help on this issue would be appreciated. Thanks

My advice and that of many on this forum is to uninstall BTDesktop Help. It is a piece of software junk and can cause more problems than it solves. It is not needed to connect to the Internet or for anything else on your computer.

Bt desktop help

Is there any information about the update for desktop help in respect of internet explorer 11, since I downloaded this have been unable to access the desktop help, anything on the horizon yet?

See http://community.bt.com/t5/Other-BB-Queries/Desktop-upgrade/m-p/1081680#M70360
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Desktop Help POP Up

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